Rated 4 out of 5 by Pablo72 Great Staff
We recently stayed in the Sheraton during Hurraine Sandy, following our evacuation from our hotel. The staff were all amazing especially Matthew on the check in desk, who helped us so much. Even though the hotel was at full capacity, the staff (who were also personally dealing with the impact of the hurricane) all had time to listen and went out of their way to help.
November 8, 2012
Rated 3 out of 5 by TexasGuy2014 I Expected a bit more
The room was relatively clean but the show looked like there was mold on the grout. The elevators broke and it took 15-20 just to get up to and down from my room each time. I've stayed at Sheraton Hotels in the past and enjoyed the experience and hotel much more so than this one.
February 10, 2014
Rated 4 out of 5 by chiefdeputy this hotel has great location
The location of the hotel is great. The registration staff was most accommodating. The room was very nice, while bathroom was small, it met our needs. The housekeeping staff was top of the line. Very nice, more than accommodating, and always greeted us and did an excellent job. Our housekeeper was so great that she would be a major reason for us to stay there again.
April 14, 2013
Rated 2 out of 5 by kos2014 have stayed in the past; would not stay again
I am a Platinum member. So many usual amenities (robe, water, potential upgrade, serious delay in getting my laundry picked up, etc. were woefully lacking on this stay. Response to the above problems was very slow, and in some case, non responsive.
February 20, 2014
Rated 3 out of 5 by iTraveler Average hotel
Big, recently renovated hotel without much charm or personality. The biggest issue was the room had a mildew smell when we walked in. After running the air conditioning for a while, it improved a bit (but never totally went away). Given that we checked in rather late, the smell wasn't bad enough to ask for a different room - but wasn't the best overall experience.
August 21, 2013
Rated 5 out of 5 by vicki16 This hotel was the perfect place to stay
It is in a GREAT location! You could walk anywhere and there was also a subway station right across the street. Room was very clean and it was easy to find your way around the hotel. Coffee bar in the morning and bar snacks were perfect. Staff very helpful. Fantastic New York atmosphere and although the hotel is huge, it gives a very small comfortable feel as well!
May 22, 2013
Rated 3 out of 5 by pec2222 Towels and Linens Smell Bad
First time ever, staying anywhere, that I could not stand the smell of the towels or bed linens (smelt funky, nasty, musky). Staff informed us that there is a problem with the cleaning contractor. No excuse. Only refunded us a portion of spg pts used. First time ever staying with SPG that i have not been satisfied. Would avoid this hotel until this problem is fixed
August 22, 2012
Rated 3 out of 5 by redbar Poor welcome
Front desk clerk could not find our reservation. Pretended that arrival was for a day earlier, when booking was changed two weeks prior. Indicated that the hotel was full and they could not accept SPG members on points. Room charge would have to be paid cash. Issue was resolved after wiating GM for half hour in the lobby.
This hotel is not friendly to SPG memebr.
June 28, 2013
Rated 5 out of 5 by LisaDWV Edwin at Preferred Guest Check-in gets A+
Edwin checked us in. He was professional and quick and very friendly.
March 18, 2014
Rated 4 out of 5 by Dinha43 Beautiful hotel with friendly staff
This hotel is beautiful, clean, and has lots of ammenities. The staff was very friendly and helpful. The rooms were clean and the beds were comfortable, although the pillows were not comfortable at all. The breakfast buffet was one of the best ones I have ever been too, but still over-priced. I love the little bar area that has breakfast food and starbucks coffee.
February 7, 2013
Rated 4 out of 5 by Mattdycr Good and bad.
The good: The location, the hotel facilities. I was given a floor in the 40's. The bad: The room was run down, the view was of another hotel, and the door had to be forced shut and pulled open harshly causing a massive noise every time I entered/exited my room. If you can manage a decent rate, stay here, otherwise I definitely recommend The Westin on Times Square.
April 3, 2012
Rated 4 out of 5 by SES1961 Nice location in NYC
Nice hotel. Close to many attractions. I have stayed here now three different times for a conference or a conference close by. My only problem was the safe in the room did not work and I was told that none of these type of safes worked. Why was it not replaced or at least taken out of the room? Concierge service very good. Friendly staff.
December 23, 2013
Rated 5 out of 5 by BeaMc Wonderful Stay!
My husband and I stayed at your hotel 12/29 -- 12/30. We were suprised at the level of professionalism from your staff. It was chaotic since it's NYE weekend and they were all pleasant and friendly. The room was clean and comfortable. I have stayed in 6 different hotels around the city and yours is my favorite. Location is perfect.
December 31, 2013
Rated 4 out of 5 by H2203 Surprised by the Rudeness of Front Desk Staff
My husband and I always stay at this hotel when in NY every year, and some years, twice a year. Upon check-in, I requested a 4PM check-out for my day of departure as I had a very late flight. I was told it was no problem. Unfortunately, when I called the night before checking out to confirm, I was told very abruptly that 4PM is not offered. I tried to explain what I had discussed days earlier, and was told that it was not true, and 4 PM check-out is not allowed. I asked for a manager who told me my request was never noted. After some discussion on my part, she agreed to a 2PM and complimentary baggage check. I appreciate how she offered this to assist me, but as I needed to go to Red Hook that day, the 2PM check-out left me rushed, and very inconvenienced.
I do like your hotel, but I really think some of your staff needs training on treating guests, who stay at your hotel every year for the last 7 years, with more courtesy.
June 7, 2012
Rated 4 out of 5 by JOLSON Nice hotel, great location
To be fair, the hotel was incredibly busy when I stayed there. The room was nicely appointed (seemed recently renovated) and though small, was good sized by NY standards. The club lounge was overly crowded though and there was no upgrade, though I believe this was because of the business.
February 2, 2014
Rated 5 out of 5 by Mo22 This hotel has everything you need.
The rooms are larger than many others in NYC. The hotel and rooms are clean. The staff was helpful and friendly. We had 2 preteens in our room and there was plenty of space. It is located in walking distance to many NYC landmarks, shopping, Central Park, diners and fine dining, theaters. We have stayed here at least a half dozen times and I have no complaints.
April 6, 2013
Rated 5 out of 5 by Darlene2776 Above-and-Beyond-the-Call-of-Duty
While checking out of the hotel my colleg-age daughter lost her designer purse somewhere in the hotel lobby. Unable to find it anywhere, we had to leave in order to make our flight back to Ohio. The Night Security Manager found it later that evening, somehow tracked our phone number through the medical insurance card in her wallet and then sent the handbag and its contents to our home the next day. All this effort even though he believed she had not been a guest at the hotel because the reservation was in my (her parent's) name...not hers. Any hotel staff member could have kept the purse itself just because of its value - not to mention the money and contents inside the purse. Rudy was so honest and diligent that he went out of his way to find the owner of that handbag. Rudy went far above and beyond the call of duty that day and he has helped make life-long loyal Sheraton Hotels & Resort customers of our family and friends.
March 14, 2013
Rated 5 out of 5 by Trevnhisgirl Oh how I loved It
I've been to New York several times in the past two years, but never ever have I stayed in Manhattan. Boy oh boy I was like a kid in a candy store the minute I entered the hotel. Upon checking in, the receptionist was very articulate and knowledgeable. Service was awesome and the food and room service was above and beyond. I will be back there in a few months.
November 26, 2012
Rated 3 out of 5 by Bill3422 Stay in New York City
Was an excellent facility, and staff was wonderful. Jon was a welcomed friendly face at breakfast.
The room was noisy. The door and walls are not very well insulated. You could hear every door on the hall open and close all night long. Voices carried from other rooms and hall as well.
The hotel was centrally located and was convenient for everywhere we went.
January 21, 2013
Rated 3 out of 5 by Robert1205 Sheraton Times Square
I stay at this hotel often but my most recent stay December 7 -10 was disappointing. Only one out three elevators servicing the 28th floor was working for most of my stay. Access to the lobby and room were therefore difficult with exceptional waits for the one elevator. The bar service was so overwhelmed that getting drinks was a nightmare.
December 11, 2013
Rated 3 out of 5 by JLGDG So well located, so so experience
I did notice the improvement of the rooms vs my previous stay at Sheraton Time Square, 3 years ago.
Still, so nicely located, the hotel must improve services to SPG members, looking at more support to customer.
Nothing drastically bad, but the bitter feeling that the staff is overwhelmed by tourism.
And please, 10mn waiting for an elevator makes no sense!!!!
March 12, 2013
Rated 5 out of 5 by Ajd426 Excellent service, nice, updated rooms
We recently stayed at this property, during Hurricane Sandy, and were delighted with the service and professionalism of the staff. We stayed using Starpoints, and as Platinum members, had access to the very nice and spacious Club Lounge. The hotel provided plenty of information regarding the storm. We will certainly stay at this property again in the future.
November 6, 2012
Rated 5 out of 5 by gingy The amazing staff in club lounge
The staff in the club lounge was really nice and helpful when we arrived at the end of the breakfast, and they got us muffins, bagels, etc.., above and beyond what they had to do.
March 3, 2014
Rated 3 out of 5 by Whosbest Great location to restaurants and shows
Hotel personnel were great and very helpful. Lines were long at check in, but was fully staffed and moved through quickly. King bed was great and room was comfortable neat and clean everyday for my 4 night stay. Disappointed that I had to pay 20 bucks to work out for 4 days. Not right. Living healthy should not be an expense. Facilities were great though.
August 10, 2013
Rated 5 out of 5 by Jaff11 The hotel has a great location
The hotel has a great location. The room was kept clean at all times. Although, there are some things that needed to be fixed in our room, such as: the bathroom door knob was broken, the plug by the lamp in between the beds was too loose, and the blinds for complete black out was not working. Otherwise, our stay was excellent. The staff were approachable.
May 1, 2013
Rated 2 out of 5 by JMM2544 Pubes on Toilet
When I checked in, there was a really long line at the SPG counter - the line moved quicker if you weren't in the SPG line.
I booked a king bed room, and got 2 full beds. Since it was just me, I didn't cause an issue, because they were oversold. When I checked into my room, the bathroom was not that clean - black hairs in the tub and on the toilet. Yuck.
June 5, 2012
Rated 3 out of 5 by Dido Hotel too big and impersonal
Location good but not impressed by the service received compared to 2 previous stays in New York in a smaller much more friendly hotel. We did not feel particularly valued by staff. Room also very noisy as situated near lifts which sound like subway trains when in operation. Problem with lifts on one day caused chaos as large queues formed to reach rooms.
December 6, 2012
Rated 5 out of 5 by Manju best hotel & staff
I STAYED IN YOUR HOTEL FOR 5 DAYS AND IT WAS ONE OF THE BEST HOTELS I HAVE STAYED IN IN A LONG TIME FROM THE DOORMAN TO THE CLEANING STAFF HELEN AT FRONT DESK WAS GREAT YOUR HOTEL WAS VERY CLEAN AND YOUR STAFF WAS VERY KIND AND POLITE AT ALL TIMES I WILL RECOMMEND TO ANYONE I KNOW TO STAY AT THIS HOTEL THANK YOUR STAFF FOR MAKING MINE & MY SONS STAY GREAT
April 18, 2012
Rated 4 out of 5 by Manju clean, safe, close to everything
Beautifully decorated, clean, safe, and within walking distance to theaters, Times Square and Central Park. I plan on returning next November. There was a gentleman at the Bell Captain's desk, named Sydney, that was extremely helpful early Sunday morning when I was trying to figure out the best way to get to the Staten Island Ferry. Thank you, Mr. Sydney!
November 7, 2012
Rated 3 out of 5 by UnwillingConsumer Typical American Overconsumption
Completely in line with the fantasy at the end of the industrial age that the unsustainable is desirable, this glitzy hotel is brightly lit, filled with industrial products, and uses vast amounts of electricity. It gives the impression that everything is okay, that we will never wake from this bad dream of endless consumption, that more is always better.
March 9, 2013