Rated 5 out of 5 by 08Tourist2013 This hotel has the perfect tourist location
I stayed at the Sheraton Times Square Hotel from Saturday, 08/24/13 thru Wednesday, 8/29/13 and had a great time! The hotel location is right in Times Square which is perfect for "tourists" (like me and my girlfriend). The hotel is newly renovated and the staff is very pleasant. The only problem I had was a big hole in the bottom of my bath sink and the toilet stool was leaking-water everywhere in the bathroom. The sink was repaired within 3 days and the toilet stool was chalked within 4 days. May I remind you this is a 5 days/ 4 nights stay! The hotel manager did give me $150 credit or to relocate to another room. Who wants to relocate to another room when you have unpacked? I opt for the $150 credit. Overall, I love the hotel and the location is a "plus" and I will recommend the Sheraton Times Square. I plan to in the future to come there again and the next time I will check all the plumbing before unpacking (smile).
August 29, 2013
Rated 4 out of 5 by chiefdeputy this hotel has great location
The location of the hotel is great. The registration staff was most accommodating. The room was very nice, while bathroom was small, it met our needs. The housekeeping staff was top of the line. Very nice, more than accommodating, and always greeted us and did an excellent job. Our housekeeper was so great that she would be a major reason for us to stay there again.
April 14, 2013
Rated 5 out of 5 by vicki16 This hotel was the perfect place to stay
It is in a GREAT location! You could walk anywhere and there was also a subway station right across the street. Room was very clean and it was easy to find your way around the hotel. Coffee bar in the morning and bar snacks were perfect. Staff very helpful. Fantastic New York atmosphere and although the hotel is huge, it gives a very small comfortable feel as well!
May 22, 2013
Rated 3 out of 5 by pec2222 Towels and Linens Smell Bad
First time ever, staying anywhere, that I could not stand the smell of the towels or bed linens (smelt funky, nasty, musky). Staff informed us that there is a problem with the cleaning contractor. No excuse. Only refunded us a portion of spg pts used. First time ever staying with SPG that i have not been satisfied. Would avoid this hotel until this problem is fixed
August 22, 2012
Rated 3 out of 5 by iTraveler Average hotel
Big, recently renovated hotel without much charm or personality. The biggest issue was the room had a mildew smell when we walked in. After running the air conditioning for a while, it improved a bit (but never totally went away). Given that we checked in rather late, the smell wasn't bad enough to ask for a different room - but wasn't the best overall experience.
August 21, 2013
Rated 3 out of 5 by redbar Poor welcome
Front desk clerk could not find our reservation. Pretended that arrival was for a day earlier, when booking was changed two weeks prior. Indicated that the hotel was full and they could not accept SPG members on points. Room charge would have to be paid cash. Issue was resolved after wiating GM for half hour in the lobby.
This hotel is not friendly to SPG memebr.
June 28, 2013
Rated 4 out of 5 by Mattdycr Good and bad.
The good: The location, the hotel facilities. I was given a floor in the 40's. The bad: The room was run down, the view was of another hotel, and the door had to be forced shut and pulled open harshly causing a massive noise every time I entered/exited my room. If you can manage a decent rate, stay here, otherwise I definitely recommend The Westin on Times Square.
April 3, 2012
Rated 4 out of 5 by Dinha43 Beautiful hotel with friendly staff
This hotel is beautiful, clean, and has lots of ammenities. The staff was very friendly and helpful. The rooms were clean and the beds were comfortable, although the pillows were not comfortable at all. The breakfast buffet was one of the best ones I have ever been too, but still over-priced. I love the little bar area that has breakfast food and starbucks coffee.
February 7, 2013
Rated 5 out of 5 by RLS1 Great staff
Room had neither a desk chair nor a desk. Hard to work in the room either.
Staff were outstanding. I was in a rush checking out and there was a line of 15 people checking in. a manager stepped out from behind the front desk, took my room number and went to the back office and checked me out. phenomenal, I made my flight thanks to this awesome support.
March 22, 2014
Rated 4 out of 5 by Fuelmaker Fuelmaker
Room was comfortable and the hotel location was perfect.
July 18, 2014
Rated 5 out of 5 by Lillie3 Outstanding employee
Just returned from a four night stay at your hotel. Everything was great and feel the need to point out most memorable reason for this review was the service from Mohammed in club lounge -- he started our days off great each day -- exceptional employee!!!
June 17, 2014
Rated 3 out of 5 by bambam To crowd
Lines to take elevator, to many groups of kids,loud,the kids walking shoeless ,runing lack of courtesy and bad maners from this groups, so it feel like a cheap place even though the rooms were perfect
June 30, 2014
Rated 4 out of 5 by H2203 Surprised by the Rudeness of Front Desk Staff
My husband and I always stay at this hotel when in NY every year, and some years, twice a year. Upon check-in, I requested a 4PM check-out for my day of departure as I had a very late flight. I was told it was no problem. Unfortunately, when I called the night before checking out to confirm, I was told very abruptly that 4PM is not offered. I tried to explain what I had discussed days earlier, and was told that it was not true, and 4 PM check-out is not allowed. I asked for a manager who told me my request was never noted. After some discussion on my part, she agreed to a 2PM and complimentary baggage check. I appreciate how she offered this to assist me, but as I needed to go to Red Hook that day, the 2PM check-out left me rushed, and very inconvenienced.
I do like your hotel, but I really think some of your staff needs training on treating guests, who stay at your hotel every year for the last 7 years, with more courtesy.
June 7, 2012
Rated 3 out of 5 by Bill3422 Stay in New York City
Was an excellent facility, and staff was wonderful. Jon was a welcomed friendly face at breakfast.
The room was noisy. The door and walls are not very well insulated. You could hear every door on the hall open and close all night long. Voices carried from other rooms and hall as well.
The hotel was centrally located and was convenient for everywhere we went.
January 21, 2013
Rated 5 out of 5 by Mo22 This hotel has everything you need.
The rooms are larger than many others in NYC. The hotel and rooms are clean. The staff was helpful and friendly. We had 2 preteens in our room and there was plenty of space. It is located in walking distance to many NYC landmarks, shopping, Central Park, diners and fine dining, theaters. We have stayed here at least a half dozen times and I have no complaints.
April 6, 2013
Rated 5 out of 5 by Trevnhisgirl Oh how I loved It
I've been to New York several times in the past two years, but never ever have I stayed in Manhattan. Boy oh boy I was like a kid in a candy store the minute I entered the hotel. Upon checking in, the receptionist was very articulate and knowledgeable. Service was awesome and the food and room service was above and beyond. I will be back there in a few months.
November 26, 2012
Rated 5 out of 5 by Darlene2776 Above-and-Beyond-the-Call-of-Duty
While checking out of the hotel my colleg-age daughter lost her designer purse somewhere in the hotel lobby. Unable to find it anywhere, we had to leave in order to make our flight back to Ohio. The Night Security Manager found it later that evening, somehow tracked our phone number through the medical insurance card in her wallet and then sent the handbag and its contents to our home the next day. All this effort even though he believed she had not been a guest at the hotel because the reservation was in my (her parent's) name...not hers. Any hotel staff member could have kept the purse itself just because of its value - not to mention the money and contents inside the purse. Rudy was so honest and diligent that he went out of his way to find the owner of that handbag. Rudy went far above and beyond the call of duty that day and he has helped make life-long loyal Sheraton Hotels & Resort customers of our family and friends.
March 14, 2013
Rated 3 out of 5 by charles417 bad education of management
when I asked for a late check out, I can not have the answer "I am the boss, and the attendent will not allow it to you"...
I have to say that, as a customer, I pay the slary of the boss...
And I am a gold member ... and celebrating 44 years of marriage ...
June 15, 2014
Rated 5 out of 5 by Ajd426 Excellent service, nice, updated rooms
We recently stayed at this property, during Hurricane Sandy, and were delighted with the service and professionalism of the staff. We stayed using Starpoints, and as Platinum members, had access to the very nice and spacious Club Lounge. The hotel provided plenty of information regarding the storm. We will certainly stay at this property again in the future.
November 6, 2012
Rated 3 out of 5 by JLGDG So well located, so so experience
I did notice the improvement of the rooms vs my previous stay at Sheraton Time Square, 3 years ago.
Still, so nicely located, the hotel must improve services to SPG members, looking at more support to customer.
Nothing drastically bad, but the bitter feeling that the staff is overwhelmed by tourism.
And please, 10mn waiting for an elevator makes no sense!!!!
March 12, 2013
Rated 5 out of 5 by Cynthia310 Great hotel in a fantastic location
Beautiful clean hotel with a perfect location. We would stay there again.
July 15, 2014
Rated 4 out of 5 by Lisbeth42 Manage expectations
This is a very busy hotel - often used for tours & groups. It's frustrating that my Platinum status never seems to get me on a Preferred Guest floor higher up where it's quiet. With close to 45 nights per year at this property reserved well in advance, I would have hoped for better reception and appreciation for my repeat stays.
April 28, 2014
Rated 5 out of 5 by PeterInCanada A great return
Once again the Sheraton Times Square has provided us with a great place to stay during our now annual visit to NYC. Perfectly located at Times Square and very conveniently located for access to the subway and many attractions and restaurants. This is not an inexpensive hotel but it is worth every penny that you pay. The staff are great. See you next year!
January 5, 2014
Rated 4 out of 5 by Bruce53 Better be in good shape to stay here!
The elevators proved inadequate on several occasions to handle the numbers of guests. Long, long waits to get to our room on the 18th floor resulted in walks up the stairs to our room and taking the elevators above our floor and walking down to our floor. One time I can see, but 4 times would indicate a problem that needs to be addressed in my opinion.
February 11, 2014
Rated 5 out of 5 by Jjcap Great Location, Nice Rooms
The hotel is just a few blocks fromTimes Square, so it is close to everything. The room looked like it had recently been redone. Very nice beds and linens. We did not require a lot of help from the staff, but they were very polite. The concierge was very knowledgeable about the shows we were interested in and also very helpful with respect to tickets.
February 17, 2014
Rated 5 out of 5 by Cathydallas new york trip
Was very close to all the thing we wanted to see and do for first trip to new York city
July 13, 2014
Rated 3 out of 5 by Whosbest Great location to restaurants and shows
Hotel personnel were great and very helpful. Lines were long at check in, but was fully staffed and moved through quickly. King bed was great and room was comfortable neat and clean everyday for my 4 night stay. Disappointed that I had to pay 20 bucks to work out for 4 days. Not right. Living healthy should not be an expense. Facilities were great though.
August 10, 2013
Rated 5 out of 5 by Jaff11 The hotel has a great location
The hotel has a great location. The room was kept clean at all times. Although, there are some things that needed to be fixed in our room, such as: the bathroom door knob was broken, the plug by the lamp in between the beds was too loose, and the blinds for complete black out was not working. Otherwise, our stay was excellent. The staff were approachable.
May 1, 2013
Rated 2 out of 5 by JMM2544 Pubes on Toilet
When I checked in, there was a really long line at the SPG counter - the line moved quicker if you weren't in the SPG line.
I booked a king bed room, and got 2 full beds. Since it was just me, I didn't cause an issue, because they were oversold. When I checked into my room, the bathroom was not that clean - black hairs in the tub and on the toilet. Yuck.
June 5, 2012
Rated 3 out of 5 by Dido Hotel too big and impersonal
Location good but not impressed by the service received compared to 2 previous stays in New York in a smaller much more friendly hotel. We did not feel particularly valued by staff. Room also very noisy as situated near lifts which sound like subway trains when in operation. Problem with lifts on one day caused chaos as large queues formed to reach rooms.
December 6, 2012