Rated 4 out of 5 by Happytravelgal Good value, great location
The hotel is centrally located and close to most everything you will want to experience while in Toronto. The rooms are clean, staff are friendly and our trip was great. The only issue we had was trying to retrieve our car from the valet, which took 4 phone calls where the phone rang endlessly without being answered until we contacted customer service who put us through to another number to contact the valet. We were heading to an event in the area and needed our vehicle, so this was a bit of a disappointment which then resulted in our having to choose to either skip breakfast or miss the beginning of our conference, even though we had allowed plenty of time for both. The valet service should really have an immediate answer for the call, even if you have to wait the 20 minutes recommended for your vehicle. You are held hostage essentially because you can't get your vehicle yourself - no keys!
Overall our experience was a good one with just the valet issue. Just a warning to others that the 20 minutes you are told may not be sufficient to actually get the phone answered let alone your vehicle.
March 17, 2014
Rated 3 out of 5 by Danka Old fashioned
Great Check in
Lousy check out- person was a bit on the rude side
No warm water in sink
Food Quality very average
Good Breakfast though.
May 9, 2014
Rated 4 out of 5 by jane34 Comfortable but chilly
Clean, comfortable room. Good breakfast. Valet parking attendant didn't even help unload our bags. Room was chilly. Had to set thermometer to 26 celcius to get heat to come on. Indoor staff were excellent.
December 30, 2013
Rated 5 out of 5 by Pushthrough Excellent Experience
Our stay at Toronto Downtown Sheraton was excellent in every way. Staff was wonderful, location excellent, and hotel amentities first rate. Great restaurants nearby. It will be our hotel of choice in Toronto.
December 11, 2012
Rated 4 out of 5 by kim1971 Perfect stop when in T.O.
I've stayed at this property a few times now and each time I have been completely satisfied. Location is great, parking across the street at city hall is reasonably priced, staff is professional and friendly.
April 1, 2013
Rated 2 out of 5 by Mke255 Noisy
rooom 2527; noisy when we arrived; could hear a cork popping next door along with conversation. At 1:00 am could hear folks from the other side of our room through the air vent in our room. Not a great stay.
May 20, 2013
Rated 3 out of 5 by JK50 Getting Old
This hotel is well positioned for business
meetings,has a good staff willing to help at anytime.My one complaint is the rooms themselves.They need to be upgraded,carpets worn wallpaper faded bathrooms dated.
November 30, 2012
Rated 5 out of 5 by Traveler Check in and Check Out
Want to acknowledge the extremely courteous and professional staff at check in.
Also want to comment that I think you should automatically send an e-invoice now that they are no longer placed under the door.
February 27, 2013
Rated 4 out of 5 by Darren Hotel lacks supervision
i was very disappointed with the lack of supervision on the hot tub. loaded with kids eveytime I went to use it. I purposely book the Sheraton to use the hot tub and couldn't on either of the days I stayed.
March 17, 2013
Rated 3 out of 5 by moby123 Room 3036
The room is extremely noisy probably due to it's proximity to some sort of mechanical room. Banging and clanging occurred every 2-5 minutes throughout the entire day which made for sleepless nights.
February 3, 2014
Rated 4 out of 5 by QCAmbassador Welcoming staff
People at front desk and on 43rd floor are friendly and devoted to excellence. The staff make you feel like you were home.
It is high quality service.
April 28, 2014
Rated 5 out of 5 by Margo33 This hotel has great features
The team at the Sheraton was absolutely amazing. The attention my husband and I received was top notch!! Thank you!
May 17, 2014
Rated 4 out of 5 by Bob25624 Cold
brief stay (one night) and didn't raise it with staff, but room temperature (2845) didn't seem to be regulated by the thermostat and as such was cold even when turned up.
April 7, 2014
Rated 4 out of 5 by Epn554 Some water issues
Our check in was most efficient ,thanks to Steven.
Most everything was fine ,except the toilet had flush issues,2x hot water in the morning was not ready. And TV reception keptpixeling out and freezing.
September 23, 2013
Rated 3 out of 5 by Laura33 Some improvements needed
Having plastic cups instead of real glasses for the bathroom and ice bucket and also having paper cups for the coffee machine leaves an impression not up to the usual high standards of a Sheraton hotel.
October 22, 2012
Rated 5 out of 5 by Miles3855 I love the Sheraton Centre
The Sheraton Centre has a great location in Toronto, convenient to the subway and to most downtown attractions. The hotel and the rooms are very attractive, and the staff could not have been friendlier.
November 1, 2012
Rated 1 out of 5 by Marilyn12 I would NOT recommend this hotel
There were three of us in the room and two double beds just don't work? Also, the fridge was not working and we called and got no response. We stayed two nights and having a fridge would have been nice?
June 27, 2012
Rated 5 out of 5 by Jaideep Greatest place to stay
Clean rooms centrally located steps from shopping and entertainment and financial district all connected via the path
Friendly staff nice club lounge.
Kids just loved the half indoor half outdoor pool
December 19, 2012
Rated 4 out of 5 by Mary Room temperature
I realize that it was very cold last week, so I think that some work needs to be done on the room windows. Quite the draft around the windows and difficult to warm up the room. I slept with my socks on.
February 23, 2013
Rated 4 out of 5 by Sandyandy Great Location
This hotel is located close to everything: public transportation, Yonge Street, Eaton's Centre, theatres, restaurants etc. I book this hotel each time I go to Toronto.
April 9, 2014
Rated 4 out of 5 by centronlab best location
My best choice hotel in staying Toronto downtown . The hot tub jets water pressure in the pool area need to be improved . The sauna has been improved to perfect . I had the best check in service ever .
May 20, 2013
Rated 3 out of 5 by StedGettily Nice hotel but some rooms need updating
This was the second year my family decided to spend a night in Toronto at the Sheraton while visiting family for Christmas. We booked a junior suite so there'd be lots of room, and a pull-out bed for the kids. Unfortunately, when we pulled out the (very old) sofa-bed, we first saw a large dark stain on the underside. Fully unfolded, we found that the top of the mattress was also heavily stained. Further, enough springs were broken that the mattress was falling through the frame, and would have ended up on the floor if anyone had tried to get in.
Staff were good about bringing cots (they offered to move us, but we'd already settled in), but even though I had asked the person I called to make a record of my complaint about the broken bed, upon checkout I found this had not been done. We were ultimately given a discount on the room, which was satisfactory.
Knowing that badly soiled and broken furniture is kept in place does make me hesitant to stay there again. My other experiences have been more positive, and the staff are very helpful, so I'd still recommend it, but with reservations.
December 18, 2013
Rated 5 out of 5 by anon67 Enjoyable Stay
Stayed here as part of Wizard of Oz package. Hotel staff were very accommodating. Loved the valet parking. Quinn's restaurant was very good with entrance from hotel. Good location for downtown events.
January 24, 2013
Rated 5 out of 5 by Serge16 Its a hotel with perfect location
Great service in the heart of downtown. Near to a mall. Nice people. we liked a lot. Just one failure: the internet service. Its too expensive when others hotels have free internet and unlimited.
January 14, 2014
Rated 3 out of 5 by Sammie13 No Sleep!
I have stayed at the Sheraton a few times now. It has a great location to everything i need to get to when I'm in the city. However this year I have not been happy with the hotel. The last two times I have stay there I got little to no sleep, this is due to drunk and loud guests and the friends they bring in. Now I know this isn't the hotels fault but I find that not much is done about it.
One other negative point was the last time I stayed there I was to receive a free continental breakfast, which I had to ask about at the front desk and no one knew anything about it. So I was directed to just go to the restaurant and they should have a list there. Sure enough they did and I got my breakfast, however I was then charged for it on my final bill. Now it was fixed after a phone call, I still was not happy about that or the unexpected amount on my bill. Even though it was fix it did cause me some problems.
Overall I have always enjoyed the Sheraton but lately it just hasn't been the same hotel I remember.
I hope their ice machines are fixed in the near future. I also seem to end up on the floors with the broken ones.
On a happy note I do look forward to seeing the hotel when they have done some updates with the rooms.
May 31, 2014
Rated 5 out of 5 by coacht43 location, location, location
the location of the Sheraton center is excellent. It is directly across from the Toronto city hall and the ice rink. It is a short walk to the theatres, the hockey hall of fame, and Eaton center.
January 1, 2014
Rated 3 out of 5 by gojays2014 my review
Parts of the hotel were under construction which hurt appearances.
May 30, 2014
Rated 3 out of 5 by visitor2013 met the basic needs
The mattress needs to be replaced, the shower drain didn't drain very well (I stood in 3 inches of water), the tv would scramble every few minutes and the a/c never really got the room comfortable.
September 23, 2013
Rated 4 out of 5 by BusinessTravel1001 Comfortable Room
Thoroughly enjoyed my room and the amenities provided. Was a bit challenged by the fact that it took several calls to the switchboard or to specific service areas to get someone to answer my calls.
September 23, 2013
Rated 4 out of 5 by Yelnats Check out is too slow
I used the express checkout because of the line at checkout and have not yet been emailed my receipt as was promised .
May 11, 2014