Sheraton Imperial Hotel & Convention Center

  • 4700 Emperor Blvd,
  • I-40 at Exit 282 (Page Road)
  • Durham,
  • Caroline du Nord
  • 27703
  • États-Unis
  • Carte

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Rated 4.1 out of 5 by 276 reviewers.
Rated 3 out of 5 by customer service We were told on arrival that no rooms with king size beds were available, and then promptly asked if we needed an accommodation of a lower floor (we are an older couple). No king rooms were available, but we had a choice of floors????? Other members of our group (NCBA) voiced dismay regarding issues not being properly addressed or ignored March 17, 2014
Rated 2 out of 5 by Huge disappointment Upon check in I was greeted with the worst attitude ever. I was told that although I have a gold membership I would be extended no privileges as only platinum members get upgrades or benefits. My sister -- also a Starwood gold member had checked in half an hour earlier and said she received a complimentary upgrade to the concierge level and was sipping wine and enjoying hors d,oeuvres. October 14, 2013
Rated 5 out of 5 by Excellent Desk Staff Although we were checking into seven rooms and had to change names on several of the rooms, the desk staff was efficient, and helpful. They never once appeared that it was a hassle to make the changes. We are very impressed each time we stay as this has been our experience for over ten years. March 31, 2014
Rated 4 out of 5 by Great layout I was in a wheel chair. I could roll everywhere with no problem May 5, 2014
Rated 5 out of 5 by Very, very nice. Most hotels should take lessons from this hotel's staff members Stayed here because our work conference was booked here. I usually feel like a hotel is a hotel, they are all about the same. Just give me clean sheets and a decently clean facility and I'm good. However, here after I checked in, I told my husband (who giggled at my comment) "The clerk that checked me in was one of the friendliest, most easy going ladies I have ever dealt with when checking in." Most desk clerks I've dealt are fine, but she was most definitely different. Through the rest of our stay, we found that this hotel was different in many other ways. They simply just just did everything right - not just okay, but very very good. The doormen too - they had a genuine cheery attitude and smile that will have you walking away with a smile and feeling (as corny as it sounds) a bit uplifted! I wish I could bottle whatever it is that this Sheraton feeds their employees and bring it home for my employees !! February 24, 2013
Rated 1 out of 5 by Front desk staff was not very friendly The front desk staff was not very friendly at either check- in or when I checked out. I am a gold member and thought I would have access to the club lounge, which was denied. Then I changed clothes to workout, called the front desk to find out where the fitness facility was. I was told I had to pay $7 to workout. I would not recommend this property to anyone! November 19, 2013
Rated 5 out of 5 by Good stay My Alumni Association scheduled our annual Holiday party at the hotel, so my husband I and decided to spend the night. We were very thankful for the restuarant since the weater was cold and rainy when we arrived. We stayed one night, but everyone was nice and helpful. We were able to receive an early check-in and a late check-out without additional costs. December 16, 2013
Rated 5 out of 5 by deadbolt the deadbolt in room 104 did not work May 1, 2014
Rated 5 out of 5 by great hotel and great staff staff and facilities are great. they were very attentive and accommodating. April 27, 2014
Rated 5 out of 5 by Very Accomodating Staff My trip was extended by 2 days due to inclement weather. Your staff did an exceptional job making guests comfortable and meeting everyone's needs. I would especially like to thank your wonderful front desk staff for keeping sense of humor throughout the week and making sure my colleague and I had a place to stay! February 18, 2014
Rated 5 out of 5 by Excellent Staff My husband reserved a room for us to stay in following a hospitalization. The staff was incredible in assisting us with whatever the need. Everyone from the desk staff to housekeeping was aware of our situation and went out of their way to provide us all amenities that we needed. I just want to say thank you for your assistance in our time of need. October 2, 2013
Rated 2 out of 5 by Needs work..... We were fortunate enough to upgrade to a suite. In the first suite we were assigned, the carpet was buckled throughout the living area & bedroom. We asked to move. In the 2nd suite no carpet issues however the sofas need to be replaced. They were completely worn out and dirty. Also, issues with the wallpaper bubbling. Not at all what we expected. May 28, 2013
Rated 4 out of 5 by Room and Bar The Air conditioner cycleing on and off was very loud and sounded like the vents were loose in room 118 which kept me awake half the night. I noticed that your Bar was empty all night and i know it was due to the high alcoholic drink prices.$5.25 is too much for 1 beer and $10.00 for 1 drink.Room was set up beautiful with the nice king size bed. December 31, 2012
Rated 5 out of 5 by Good Stay.... I am a Plat and this was my first time at this hotel. I've got to say that I was impressed all-around. Staff was very friendly, I received a decent upgrade, and the club lounge ladies were VERY friendly. The hotel is in a nice office park with plenty of trails for walking & running. Next time I'm in the RDU area, I will be staying here. July 31, 2012
Rated 5 out of 5 by Very comfy beds and friendly staff. I was traveling for work, continuing education at the same hotel. The staff was very friendly and very helpful. I would stay there again. April 14, 2014
Rated 4 out of 5 by Room lacks some things Bedside table lacks extra outlets for cell phone chargers, etc. Have to plug them in across the room and get up for phone calls at night. No refrigerator/microwave so ice/water bottles is a headache. If you get ice the night before, it's melted in the ice bucket the next morning. Room lighting is inadequate - very dark w/all lights on. March 15, 2013
Rated 4 out of 5 by Conference visit Hotel was great with the exception of the fitness center. I always like to use the facilities inside the hotel when I travel. At this hotel there was no fitness center inside the building. Next door was a fitness center that was available to use by the hotel guest for a nominal fee of $7. For such a nice hotel I did not expect this. January 10, 2013
Rated 5 out of 5 by Very Friendly and Helpful Staff The staff was so friendly and helpful. They were always smiling. Also, the shuttle took me wherever I needed to go. I was very thankful for the ride to and from the airport! They also provided a shuttle to and from my workshop I was attending and drove me to a shopping plaza where I was able to get some dinner. Everyone was great! September 20, 2013
Rated 5 out of 5 by I love this hotel! Everything that you would expect from a "Five-Star/Diamond" hotel is met at the Sheraton Imperial. If you're ever in the Raleigh/Durham/Chapel Hill area, this hotel will definitely NOT disappoint! April 1, 2014
Rated 4 out of 5 by Room great, bathroom sub-par The room was great, no refrigerator which was a little unexpected, but a cooler and an ice machine made up for that. The bathroom suffers low pressure in the upper floors, evident in the toilet and shower drainage. Also the sink suffers from a clog of some sort when we first got there, wish this was caught prior to us checking in. June 27, 2012
Rated 5 out of 5 by The Sheraton is a great place to stay! My husband and I were at the Sheraton for a Knights of Columbus Event. The hotel was clean, nicely decorated and had all the conference rooms needed for our group. The restaurant was very good and we chose to eat there rather than go outside. The wait staff and the bar staff were very congenial. We would stay here again gladly! October 28, 2013
Rated 5 out of 5 by The hotel met my expectations I expect cleanliness, comfort and professionalism when I stay at a hotel, and this hotel met these expectations. The room was clean, roomy, and the bed was comfortable. The staff was courteous and provided a list of nearby restaurants and shoppng centers, along with directions. I will definitely stay here again on my next visit. July 26, 2012
Rated 5 out of 5 by Extremely pleased! This hotel exceeded our expectations. My family and I stayed for two nights and enjoyed our stay very much. The staff is very professional and very friendly. The hotel was impeccable and so was our room. Not to mention the food at the restaurant....excellent! Very pleased and will definitely recommend this hotel to our friends. August 26, 2013
Rated 3 out of 5 by Average conference hotel. Two items definitely needed improvement - the quality of breakfast and the front desk staff. I ordered off the breakfast menu - the sausage was very cheap, very fatty, the bacon was clumped together, and the pancakes were greasy and undercooked. I had to wait two minutes to get a copy of my bill. Front desk staff never smiled. March 11, 2013
Rated 3 out of 5 by Gym not on site Staff pleasant but did not inform me gym is not conected to hotel and you need to pay 10 AND bring a photo ID to use. Gym next door staff not pleasant at all. too complicated to deal with at 5:30AM for me. If you want to workout in the morning plan ahead or stay at the other hotels down the road that have free gyms on site. July 19, 2013
Rated 4 out of 5 by Hotel Good for Business Travelers My overall experience was very good and staff was responsive when I called about not being able to call the front desk. Hotel maintenance arrived within five minutes which was great; however; it made me a bit uncomfortable to notice that the shower head in my room was changed during my stay without any type of notification. February 4, 2013
Rated 5 out of 5 by Friendly, Clean and Comfortable The staff were friendly and professional. The lobby was welcoming. My room was clean and had everything I needed. Very comfortable bed and pillows. April 7, 2014
Rated 5 out of 5 by Excellent Service I would not want to stay anywhere else when I am in RTP. You staff and your room are always the best of the best. You stand out as an example for others to follow, greeted by name, always a welcome message in my room and most importantly I always feel like I am one of the family. Thank you and see you soon. December 23, 2013
Rated 3 out of 5 by Never as Expected I have stayed at this property twice in the last month on business. Front desk staff are discourteous and bothered to even check you in. This last trip they tried to put me on the first floor, non- SPG floor. The TV didn't work in the room. They are doing remodeling work and the place just isn't what it use to be. October 19, 2013
Rated 3 out of 5 by Service was the plus I found the service at the hotel to be quality. Staff was friendly and responsive. Me and several colleagues were unable to access the internet via our company issued laptops. That presented a problem to getting work done in the evenings. Amenities were good, however, it's time for a makeover (e.g. carpet). October 23, 2012
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