Rated 2 out of 5 by Oldschool Very rude
The staff checking me in was very rude and not helpfull at all. I will never stay here again unless I can't find another hotel.
June 26, 2012
Rated 3 out of 5 by raegan poor cleaning and maintenance service
I hung a "green" tag on my door for the week, but it was as if it was a do not disturb sign- my room only got cleaned once.
I had trouble getting into my door every single time. I changed keys out twice. Despite turning green, the lock would not disengage enough to open the door most times. Of course when I called and maintenance came up I was able to open it the first time so they said I just wasn't opening it right. REALLY? I've opened more than one hotel door in my life. It was really frustrating, especially when I was in a rush. Everything else was nice.
October 7, 2013
Rated 5 out of 5 Perfect Wedding Night hotel
My Husband and I recently got married and stayed at the Sheraton in Salt Lake City for the night. The room numbers were labeled incorrectly on the wall, so it was kind of tricky to find our room, but it was well worth the search!
The hotel upgraded us to their Presidential Suite because it was our wedding night! So worth it! I would DEFINITELY recommend this hotel. We paid $133/per night. Staff was nice and helpful and there is a free shuttle to the SLC Airport that leaves every 30 minutes. The hotel is 10-12 minutes from the Airport, which is always a plus.
August 5, 2013
Rated 5 out of 5 by JohnnyFive Best Staff In My Travel Experience
This has to be the best hotel I've ever stayed on business travel. I'd like to express my appreciation for the wonderful staffs: Veronica, Brooke, and especially the Manager "Aaron Magee", who would go the extra mile to ensure that all of my requests are fulfilled no matter how troublesome they are!! This is the only place that makes me feel like home away from home!
August 4, 2014
Rated 2 out of 5 by Jim878 Overbooking
When I arrived at the hotel at 9:50PM, there was no line at check in. However, I then waited nearly 30 minutes while the desk clerk struggled to find me a room and a long line of other travelers grew at the counter. Finally, after a series of instructions over the phone from a mysterious supervisor, the clerk found me a room. Why they were so unprepared for an obvious problem is beyond me.
July 31, 2014
Rated 3 out of 5 by WF789 Noisy Room
This hotel was renovated and it turned out well. The rooms are contemporary with flat screens and all seems well until I went to sleep. Apparently the furnace was probably still the original furnace and every time it turned on and off, it made a loud noise that woke me up. This was not noticeable during the day when it was noisier, but at night when everything was quiet, it was very obvious. The restaurant & bar are both so so, there are much nicer restaurants within walking distance. The courtesy shuttle around downtown and to the airport was a plus.
May 14, 2012
Rated 4 out of 5 by ccasey The new side is nice, old side not
It is so frustrating that I cannot pull receipts off my SPG account. Your competition has been doing this for years. It is my one reason not to choose your hotels first for business trips
August 12, 2014
Rated 4 out of 5 by Lax14 The hotel was nice, but lacking some things.
Really enjoyed the hotel, but some staff were not very friendly. The front desk person acted like we were imposing when we asked him things. There was never a valet when we would return so we parked ourselves a distance from the door. Which normally wouldn't be a problem except I have a bad knee. The maid woke my children by knocking on the door every half hour starting at 8:30 until we put the "Do Not Disturb" sign on the door the day we were checking out.
On the other hand the Guest Service people were very nice and attentive.
May 14, 2014
Rated 4 out of 5 by KCK51 Checkout issues
I was disappointed with the progression of my checking out. My bill did not include the birthdate second day discount, instead I was billed two full rate days. It took way too long to correct this error and required a manager. Your hotel (via phone call) booked me a week earlier with the special, I showed proof of birth during check in. Don't offer discounts if you plan to honor them. Otherwise the hotel itself was very good.
July 18, 2014
Rated 4 out of 5 by Lacemaker Don't use their restaurant
The general staff and room were good,but don't use the hotel restaurant the waitress was slow, rude, disrespectful, and getting a check paid took over 30 minutes. Other than the waiter on Sunday Aug.4 morning shift the other waitstaff should at least get lessons in customer service, positive attitude, efficient ways to do their job properly. Or hire new staff for the restaurant. I was there with a group and many of us had the same problem with the same waitstaff. Your main hotel staff did a nice friendly job with smiles on their faces always.
August 17, 2013
Rated 3 out of 5 by kjwcpm Facility and Service both need attention
Overall this stay was an average bed for two average nights for a business trip. The room was clean and the bed generally comfortable. Amenities met my basic needs. Where things fell short were in check in service and in general facilities. At check in, there was a long queue (I was roughly 6th in line) with only one desk attendant available to check people in. The wait time was rather extensive, and after a long day of travel it was not the greeting I hoped for. As for the facilities, in general the hotel needs updating, but the flooring in particular is a concern. There is an overall odor of overperfumed treatment combined with a musty smell that give a hint of age to the property. If this can be upted the property can take on a much better status overall.
April 25, 2014
Rated 4 out of 5 by BusinessTravel5 Traveling for Business
Quiet room, clean facilities, bed a little too firm for me and pillows a little too soft. Good water pressure in the shower. Bird nest outside balcony window annoying but ok with earplugs to sleep. Conference room good, catered dinner better than most. Conference area ladies room toilets not effective flushers.
August 1, 2014
Rated 5 out of 5 by LFVN4EVER Comfortable & Clean
I was pleasantly surprised as soon as I opened the door. The beds/bedding exceeded other hotels. Our family was very comfortable and we were actually able to sleep all three nights we stayed. Starbucks coffee in the room! And downstairs! It was wonderful. The lobby, courtyards and parking were wonderful. The only downfall was the restaurant downstairs, it took over 1/2 hr to order and get one bowl of oatmeal and a waffle for the kids... and those two items were over $20. I will stay here again; however the restaurant I do not recommend.
April 15, 2013
Rated 3 out of 5 by Snoopy25000 Perfectly ok
The location of the hotel is optimal. The room was spotless and the bed comfortable. The bathroom was huge and immaculate. My only criticism: when I was waiting for the advertised airport shuttle on the curb of the airport, I waved at the driver and even made eye contact. He was literally 5 feet away from me, looking me in the eye as I waved and he just drove off. He could have stopped and said something but he just drove off. When I called the hotel, the woman said it would be another 30 minutes before he would return. I got a $29 cab.
May 8, 2012
Rated 4 out of 5 by havebusinesswilltravel This is a mixed review
So... After much consideration I am writing this review. First I have to say that I stay here all the time. Several times a month. I am generally satisfied, the property is nice, the bar is good, bartenders are nice. The one quality that makes this hotel second to none is T.C. in the club lounge. one year I was about 11 months between stays and she remembered me, my wife, our children, catered to our every whim. Get the club floor, she alone makes it worth it. That being said, I am only stays away from Platnum status at this point but I am currently gold. I was not offered an upgrade at check in. When I then asked for an upgrade to the club floor I was told and I quote "we dont have any club floor availability left tonight" Okay, so what do you have. I was upgraded to a loft room, with no club access. I checked on my computer and there were still club rooms left, I called down to question this and was told "Well, our general manager is trying to reel back on what we allow for upgrades based on corporate standards, because we are a franchise." I said, well I have been upgraded to club floor before with gold. I was told "yes, but we are not doing that anymore" Well, I feel pretty upset at this point, I was lied to at the front desk, and then told that the level of service I had expected was no longer being extended. Its only $30 to upgrade to club floor level but its the principal of the thing. I guess I will wait to hit platnum status for my beloved club floor. If it were not for the balance of good stays, and T.C. on the club floor this would have been a 1 star review... I hope T.C. is paid well.
February 20, 2012
Rated 3 out of 5 by TonyW The resturant needs a lot of improvement
Due to the cold weather and icy road condition, I decided not to venture out for food and instead ate at the hotel restaurant. Both nights I stood at the entrance waiting to be seated for over 5 minutes and there were not more than 5 tables of guests inside.
The choice of food is poor, mostly sandwiches, hamburgers and salads. Only one type of steak was offered which to me is a big surprise for a Sheraton in the downtown area of a major US city.
If it is not the weather, I would definitely not have any food in this hotel anymore.
January 27, 2013
Rated 4 out of 5 by KaiOrlando Hidden GEM in heart of "The Crossroads of the West" ! !
This hotel has so many strong points going for it>>Terrific LOCATION; FREE airport shuttle [also to key points downtown]; wonderful restaurant; free parking; EZ walk to NEW City Creek Mega MALL & Temple Square. What tops all that>> the STAFF. Someone forgot to tell the staff they are a Category 2 hotel. The professional, accomodating, welcoming and super helpful staff here makes us feel like we're at a Cat 6+. Was here first weekend of June. Heard similar comments of praise from other guests I encountered throughout my stay.
June 8, 2012
Rated 4 out of 5 by MeierFamily Great Hotel and Convention Center
Good location in downtown Salt Lake City. Hotel bar and restaurant were well maintained and food was good. Convention facilities and catering were very good. Club room was hosted by terrific gal and is a must for those staying one night or for an extended stay.
July 30, 2014
Rated 5 out of 5 by cody1b Justin made it the best!
We love the Sheraton in Salt Lake City. My advice to anybody staying there, seek out Justin. The guy bends over backwards to make everyone feel welcome. At first, me and my wife thought he just liked us, but this last stay, we were in line and overheard him treating the people in front of us the same way he treats us. After I overcame my jealousy, I accepted it and realized that everyone is special. In all seriousness, the staff at this hotel is excellent and the stay is always the best! OH! And the breakfast is worth it.
March 17, 2013
Rated 5 out of 5 by Robinbella1 Fabulous Food - Wonderful hotel
The hotel is wonderful. Starbucks inside, hotel restaurants & room service was amazing - really really good food! Rooms were very nice - wonderful bedding. Would love to have seen different soaps, shampoos etc. The "no name" brand did not match the upscale style to the hotel.
July 28, 2014
Rated 5 out of 5 by Expilot Great Hotel
This is a great hotel in a nice location. The staff is friendly and efficient. The food in the Bar / Restaurant was surprisingly good.
Meets the high standars set by the Starwood Group in every way.
August 2, 2014
Rated 4 out of 5 by callalind No-frills but great service, convenient and well kept
This is a no-frills type Sheraton, but in a town of low rise motels that don't seem so appealing, the Sheraton is great. Rooms are what you'd expect - comfy bed, minimalist, but very clean and quiet. We had a Loft suite one night which worked great for four adults. The staff here is great - super friendly and super accommodating. Aaron at the from desk helped me choose the right room and made sure everything was ready as we had discussed for my last minute booking. Will definitely stay here again when we're in SLC!
March 3, 2014
Rated 4 out of 5 by floatgal Convention Stay
I was here for 3 days and the hotel had its ups and downs. UPS - the lobby area is very clean & comfortable, the staff in the Club Level lounge were the best I have ever encountered, most of the other staff were very friendly, the room was very clean & the hotel provided free water bottles in your room. DOWNS - the front desk was not staffed well for check-in & checkout, my room was continuously hot (regardless of the thermostat), the fish & chicken served for our banquet was cold (& I was 5th in line) of 400+ people.
July 1, 2013
Rated 2 out of 5 by Joanofarc Nothing outstanding
We took the "best" room offered, being a loft suite....the bedroom in this suite is upstairs, with the washroom, which basically made for a cramped sleeping quarters. The hotel itself was nice enough, but I wasn't expecting to have a peeling bathtub (they had refinished it rather than replace it, and whoever did the refinishing did a shoddy job...there was actually large hunks of the coating peeling off in several areas of the tub) in the most expensive room they had...for $350/night, I would have thought it would be nicer in some respect, but it was certainly not worth the "upgrade" and I wished we had saved our money and gone with a standard room. The loft room is a waste unless you plan to entertain and need the living area totally separate from the sleeping area.
February 2, 2013
Rated 4 out of 5 by efspetaluma Nice place to stay but not as convenient as some.
This Sheraton is farther from Temple Square than I would have liked, but they do have a shuttle and a nice pool. The reception staff was friendlier than most.
The shuttle was very uncharacteristic of a Sheraton. We found after the fact that it does airport and train station pickups until midnight.
Typical Sheraton rooms: clean, quite and comfortable.
The Club Lounge was only available for brief periods in the morning and evening. The breakfast selection was good. We did not get a chance to sample the evening fare.
August 27, 2012
Rated 2 out of 5 by JstJo Salt Lake City Stay
The hotel was acceptable. Nice, but nothing over the top. Unfortunately there were some attention to detail issues with our room. There was a broken toilet paper holder, a big nasty wad of hair came out of one of the "clean" towels, and worst of all... once we woke up in the morning and the clean sheet cover fell off the comforter we discovered multiple fairly large blood stains. Incredibly disappointing and disgusting.
July 3, 2014
Rated 2 out of 5 by CoconutMaiTaiDenise Terrible layout
There are 2 sections of rooms at this hotel - the highrise/main lobby and then the back 40 - the older, rundown 2 story building attached by a long, ramp up, ramp down walkway. I'm talking a long, long walk to get to the old building and no elevator to get you from the main lobby check- in to my 2nd floor room and no help with my luggage as I trekked about a mile to my room. If they didn't want me to stay, they should have just said so instead of sending me off to the back 40. And the room left a lot to be desired.
November 14, 2012
Rated 4 out of 5 by SeattleErin Almost perfect
We really enjoyed our stay at the Salt Lake Sheraton over Christmas. The room was spacious and comfortable and the staff very accommodating. My only complaint was the unprofessional lounge attendant. As the lounge is reserved for status-level guests, I would expect more professional service. The breakfast dishes were not always supplied, she berated guests for failing to close the lid of the hot food, called everyone honey, and took food for herself while mentioning that it was not allowed. Otherwise, a great stay.
December 29, 2012
Rated 4 out of 5 by JMericka Air Conditioning
The staff was great! The only complaint I have is the air conditioning in my room was not working properly and I told guest services. They sent someone to my room and they said it was fixed but it would not go below 75 degrees. I didnt sleep very well the four nights I was there due to it being warm in my room. A co-worker had the same problem and was told to stay on a lower floor next time as it was cooler on the lower floors. Really?
June 27, 2014
Rated 5 out of 5 by ShirleyH GREAT HOTEL
This hotel gets five stars. I wouldn't dream of staying any place else when I'm in Salt Lake. The staff is helpful, friendly, and always courteous. The room was everything I could ask for, room service was prompt and my food arrived hot and delicious, the resturant food was excellent. as well. Thanks for making my stay just a great experience, I can't wait until my next ski trip to stay in your hotel. The hot tub was exactly what I needed after a day on the slopes. My rating is definitely 5 stars for this hotel.
January 14, 2013