Rated 4 out of 5 by TravelinKen Renovated Rooms are Great - History at the Front Door
I was in town for a large conference (June 2012) and was pleasantly surprised by the Sheraton Society Hill. I enjoyed having so much history right outside the front door and it’s very easy to walk anywhere downtown from the hotel (though it will take 15 mins or so) Cabs were plentiful if you needed to get someplace and didn’t want to walk.
I was given a King room (newly remodeled) on the 3rd (Club) floor. Since everything in the room was remodeled there isn’t much to say about it except it was comfortable, clean, new and very enjoyable.
The club room was very large and with your room key you could stop in at any time and grab a free water or soda. The gym looked completely new as well and there is also a pool at the hotel.
If you want to be in a smaller hotel that has a lot of history all around it, don’t stay downtown among all the financial buildings and stay here instead.
The only downside was that on ½ the floor, the emergency intercom was experiencing random static all weekend and the same speakers are in your room. I had several colleagues who were also attending the conference who were kept awake most nights by the static. When they complained to the front desk they offered to send up an engineer but conceded that there was probably nothing that the engineer could do. Since it was a sold out conference, there were no rooms to move them to.
June 12, 2012
Rated 2 out of 5 by Freeworrior Great location, but thats it.
It took me over an hour to check in because of a large party ahead of me. It would have been nice of the hotel to accommodate me with a check-in before these people, rather than just a voucher for a free drink.
The bed was not very comfortable. I will probably choose another hotel in the city over this one.
July 7, 2014
Rated 2 out of 5 by janner14 Disappointment
Below average rooms - overpriced - platinum status put in an adjoining room where the noise was awful both during the night and day. When I went to change rooms, they would not move my stuff for me despite the fact I had a short amount of time at the hotel to move. Once we sorted that out (Despite a few mishaps) - they lost my suit pants which ended up in Lost and Found. Was deeply disappointed with the level of this hotel.
June 30, 2014
Rated 4 out of 5 by asaloma Quality is OK, needs improvment in food
Your menu is short and limited, breakfast options too limited, lunch limited
July 10, 2014
Rated 5 out of 5 by zanovia every member of the staff
from the time we checked in, the valets greeted us with such warmth, to checking in room, front desk was beyond friendly and helpful, to concierge and bar/ restaurant staff -- this hotel would be considered one of the best I have ever experienced.
July 7, 2014
Rated 4 out of 5 by LetUsSleep Please don't call guests after 8 pm
I requested a roll-away bed for my daughter when checking in at 3:30; was not in my room when I returned at 7 so I needed to call to remind staff. It was brought up fairly promptly. However, front desk called the room at 9 pm to ensure it was delivered. My daughter had been asleep for 45 minutes (and I was in bed as well). She thankfully was not woken up. I appreciate the front desk's follow-up, but in the future...
1. Deliver the bed shortly after the first request (in this instance at check-in)
2. Do not call guests after 8 pm. This is far too late to bother guests, especially to remedy something the front desk should have taken care of 4 hours prior
March 27, 2013
Rated 3 out of 5 by Mcnuss Pretty Blah
Hotel is fine...that's about it. It looks like some things were recently renovated, and those areas are nice but other things were just overlooked. For example, the elevators are shabby & beat up (and smelled funny) and there is no automatic door at the front, so I had to juggle my briefcase & suitcase to even get inside. There was never a doorman to be found & I came & went several times.
The room was comfortable and about as corporate as a room could be. It had a strong chemical/detergent smell that gave me a headache. Also, each time the a/c came on, it was like someone started a jet engine.
All together, a perfectly fine stay, but nothing special.
October 28, 2012
Rated 5 out of 5 by PJBAmex One of my favorite Sheraton's
This is a great hotel. If I am driving there I can usually get parking at a meter on the street, yes street parking in Philly. The Sheraton has a large lobby area that is great for small meetings. The staff is great and the room was large and quiet.
July 6, 2014
Rated 1 out of 5 by sheratonguest Understaffed and acquard
Understaffed and Confusing
This hotel is not up to standards for business travel.
- Inadequate drop off area. I was left waiting in my car for vehicles to allow me to approach the entrance
- Unprofessional doormen. Whistling for a taxi, the doorman left my right ear ringing for hours. I have not seen hotels use finger in mouth whistling to hail taxis for some time. Quite pedestrian.
- No one helped me with my bags
- No one consistently opened the hotel door for me
- I had dropped bags for a late departure. No bellman to retrieve when I was ready to leave. Held me up for another 5-10 minutes. NO TIPS FOR ANYONE
- The reception desk view from the entrance was blocked by pillars. I wandered around for 30 seconds looking for the reception. At first view was the concierge desk, not staffed and darkened.
- Waited to check in and did not get a welcome, “are you checking in?”
- There is only one button for the 3 elevator bank. It is not located in the middle, instead on the left elevator. The farthest right elevator opened, there was no light above the elevator indicating it was ready and the door view was obstructed by the thick walled facade around the door.
- Room numbering is completely confusing. Instead of the room legend signs being consistent i.e. rooms 4000-4050 that way and rooms 4051-4099 this way; the signs mixed the numbering convention counting down and then up 4050–4000 and 4051-4099. Not a big deal in itself, but a big deal with a ringing ear, long wait, un-empathetic staff, confusing elevator markings, etc.
- Thank goodness the room was clean, order less and in order.
- Hot water took quite some time in the shower
- The AC worked great and was in good working order
- Tap water tasted good
This may be a OK place to bring your family where you have a squadron of kids to run around and figure out where things are and have spotters for the elevator but it is no place for the business traveler. Sheraton Society Hill does not value your time; they prefer to understaff to cut costs versus properly staff to deliver a quality service experience. I don’t know how the other hotels in the area stack up and I won’t go out of my way in the near future to find out.
July 22, 2012
Rated 1 out of 5 by PhillyGuest Hotel is terrible
This is an old and awful hotel and is far and far and away the absolute worst Starwood hotel I have ever stayed at. The hotel is very old, the walls are thin and the air conditionioning did not work properly. I was there for a wedding and I know several guests (including myself and my wife, the groom, and the best man) who did not sleep well because the a/c would shut off at night, leaving the place very humid, and would make very loud noises which would wake us up when it went on again. On top ofthat, the TV did not work, the sink was backed up, the bathroom smelled, and the fridge stopped working. I won't be staying here again.
August 8, 2012
Rated 5 out of 5 by papyfamily Great Stay in the City of Brotherly Love
Beautiful Lobby, fantastic staff, very nice room with as great a view as we could have hoped. Noisy air conditioner every time it kicked in it banged and woke me. Also had a little problem with wild kids at the pool - but that was their parents fault. Wish someone was there to keep the peace.Otherwise fantastic hotel in a beautiful area of the city.
June 30, 2014
Rated 5 out of 5 by Susan44 Great spot, okay staff
Staff was not accommodating but the hotel was wonderful.
July 6, 2014
Rated 5 out of 5 by Cornell79 Great location, excellent hotel
The staff is great and it was easy to be there with my dog - it's a very dog-friendly place. It is also perfectly located for easy access to sights and transit. In-house restaurant is excellent with a terrific wine cellar.
July 2, 2014
Rated 5 out of 5 by Gavette Great Location
I love the location of this hotel. Everything is within walking distance.
July 4, 2014
Rated 5 out of 5 by GiannaJax Perfect Location
I really enjoyed my stay here. The room was comfortable, clean and quiet. The location is great....easy walk to Old City without all the noise. One issue, however, in this day and age, why can't hotels provide free internet? makes no sense to me.
June 30, 2014
Rated 5 out of 5 by Margo50 Best bed ever
I slept like never before in this lovely hotel near all the historic sites in Philly. Nice folks on staff, from the room service guy who took and delivered my order to the guy who came in a minute to fix my tv. Would definitely recommend.
June 30, 2014
Rated 4 out of 5 by pmk2014 one night
staff friendly.. room small for two and heard some construction noise good location for sightseeing
July 1, 2014
Rated 1 out of 5 by BRENDA907 NOT A PLEASANT EXPERIENCE
I WAS NOT IMPRESSED WITH THIS HOTEL AT ALL. FROM THE VERY NOISY HALLWAYS IN THE MIDDLE OF THE NIGHT, WHILE TRYING TO GET SOME SLEEP, TO THE EXESSIVE PARKING CHARGES WHICH WE WERE NOT INFORMED OF. I WAS NOT INFORMED OF THE CHARGE WHILE BOOKING THE ROOM, OR AFTER CHECKING OUT. I WAS TOLD BY ANOTHER FRIEND WHO CHECKED OUT BEFORE ME. AFTER I DID NOT SEE A PARKING CHARGE ON MY FINAL BILL, I INQUIRED ABOUT IT. I WAS THEN TOLD YES, SURE, THERE IS PARKING CHARGE, SO SINCE I PUT MY ROOM ON MY CREDIT CARD, THEY WOULD HAVE JUST ADDED THE CHARGES AFTER I LEFT, WHICH I FEEL IS DECEPTIVE. I WOULD HAVE THOUGHT MY FINAL BILL WAS WHAT WAS ON THE PAPER IN MY HAND, NOT $40.00 MORE THAN THAT.
November 12, 2012
Rated 4 out of 5 by Dee15 Hotel was friendly
Everyone was friendly and accommodating.
Room , hallways, elevators and lobby were clean. Nice place to stay.
June 30, 2014
Rated 4 out of 5 by Ladydochi Great location
I love the location of this hotel. There are great restaurants and historical sites in close walking distance. Penn's Landing is great for jogging, strolling and entertainment. There are two movie theaters within 1-2 blocks that show independent movies that are not your usual movie fare. Around the corner is a terrific Belgian Tavern. Rooms have been upgraded, but still lack a small refrigerator, which would be a nice touch. View not great, but I spent so little time in room that I didn't care.
June 8, 2014
Rated 5 out of 5 by AFP1 This hotel in a good location
Quality rooms and staff. Hotel within walking distance of many of the historical landmarks as well as great restaurants.
June 28, 2014
Rated 2 out of 5 by Perez1 Service Needs Improvement
I am a frquent traveler, and I was disappointed by this hotel. One disappointment was how I rushed to the coffee counter to get there before it closed at 4 pm. At 3:45 pm, the staff member at the counter told me it was closed. When I told her that my impression was that it was open until 4 pm given the sign I saw and the booklet in my room, she reiterated how the counter was closed. Another time, I called from my room and asked for a pair of scissors--forty minutes and two reminder calls later, I received them. Finally, I asked for a bellman to help me with my luggage and some boxes I had. I waited in my room for twenty minutes, and then decided to lug the luggage and boxes myself.
April 4, 2013
Rated 2 out of 5 by Dejuant74 Noisy and 24hr room service improvement opportunity
I was on the third floor and throughout the night heard what seemed to be furniture scaling along the floor. Also I was pinned between two adjoining rooms whereby I had to listen to chatter in the early morning hours from one of the rooms. Lastly, I chose the hotel for its 24hr room service. Sadly I called before 6am and never received a pick up to my call. I informed the front desk of my debacle and was told I would see extra points in my SPG account and could check out same day. My bill was over $290 and my expectations of the hotel have fallen flat. I am unfortunately disappointed in this hotel stay.
March 6, 2013
Rated 2 out of 5 by StacyB2013 Disappointed
We had stayed at this hotel 5 years ago and this time was very disappointed. The rooms were very dusty from the first date and not once was it dusted. The room was never vacuumed. Only towels, bathroom and bed were cleaned. The TV had problems and finally last day I was there it was changed. The AC unit was VERY loud. My room service orders were wrong every time. The staff was very accommodating to correct the issues but I don't think there should've been an issue to begin with. I don't think I have to tell room service to get the order right this time or tell house keeping to vacuum and dust.
March 7, 2013
Rated 5 out of 5 by Rich25 Business Meeting
I had a pleasant experience at the Sheraton Society Hill Hotel in Philadelphia for a business conference. The hotel and meeting spaces were clean and well appointed. My room was a suitable size and the bed was very comfortable. It did not take me long to fall asleep at all. The food from the Taste restuarant was excellent. I had a minor issue with a billing discrepancy which was quickly resolved by accounting. i would highly recommend the hotel for anyone coming in for a business conference or for seeing the local historical sites.
May 12, 2014
Rated 4 out of 5 by Victoria1313 A Thanksgiving Getaway
Brandee greeted me upon arrival and was very nice and started my stay off perfectly. There was an upgrade available so I accepted. The room was nice and directly across from the club. Would be a great location if the club door didn't slam shut. A suggestion to install a soft close door, although I understand ensuring the door closes every time it's shut. During the stay there was an alarm set off around 0300 one night. No real issue with the alarm, safety first, but there was no access to the stairwells to walk back to my room, lots off waiting for the elevators as everyone in the hotel needed to get back to their room as well. Overall my stay was great and the staff was outstanding. Thank you!
December 1, 2013
Rated 5 out of 5 by Kats7 Great Location
The hotel is located right in the heart of Philadelphia's historic area, and is also within walking distance of Penn's Landing, South Street, and so many great restaurants! We loved the city feel of the area, yet the street that it is on is surprisingly quiet The hotel itself is beautifully decorated, very comfortable and inviting. We loved the open feel of the 4-story atrium lobby. The rooms are modern, yet homey, the beds are comfy and the bathrooms seem have been recently updated, have a luxurious feel, and are spotlessly clean. We totally enjoyed our stay at the Society Hill Sheraton
May 13, 2013
Rated 2 out of 5 by Plum57 Expected more from Sheraton
I was given a room that did not appear to have been used recently. The TV was not working when we arrived. I was unable to reach the front desk by phone so my daughter went downstairs to tell them about the problem. "Engineer Jason" came promptly and told us the tv was not properly connected. He also said we had an old phone which was why it did not have an extension number for the front desk. The heating/cooling system made a loud noise (almost like a door slamming) every time it came on during the night. There was noticeable dust on the wooden furniture and hair on the bathroom floor.
April 12, 2013
Rated 2 out of 5 by Vanda19 bad start to the new year
We stayed at this hotel for the New Year's eve festivities. The room was hot and if you tried to lower the heat the air conditioning came on, in short freeze or boil. In the morning we had to wait over one hour in order to get our car from the valet parking. They knew they had a full house but they only staffed one attendant for the valet parking. They do not offer self parking and being in the city is not easy to park on the street. We liked the dinner and dancing the night before but will not go back next year. I called to complain and they did not return my call. really disappointed.
January 2, 2013
Rated 4 out of 5 by Fred136 Business Travel
Attended a training seminar that was quite extensive and we spent a lot of time at the hotel. The staff was very helpful, especially the front desk and bellmen. Proximity to Penn's Landing and dining was great.
June 17, 2014