Rated 5 out of 5 by blove1150r Amazing location & Service
The staff is amazing. The ladies at lobby are a delight with great service and the rooms looking over the river are awesome. Add the Wan Massage Parlor down the street and you are in heaven. A Thai massage at the end of the day for an inexpensive 400Bhat from a strong yet beautiful Thai girl is amazing stress relief. Ask for Ghee, Naht or Dai.
December 12, 2012
Rated 4 out of 5 by mgvm Good hotel, great view
I was upgraded to a suite with a marvelous view over the river. Very comfortable and great bed as usual.
Breakfast in the Club Lounge is a poor copy of the same in other Sheraton hotels and badly needs improvement.
Both restaurants on the ground floor are excellent and the service in the Thai restaurant was very good and attentive.
April 30, 2012
Rated 5 out of 5 by Sealover Will Always be on our top list of favourites.
We travel a lot mostly for relaxation and pleasure.We love Thailand and are partial to our starwood hotels. So we always try to find the new ones that might exceed our expectations.This one of our favourites never cease to get top marks.The Fab views,lovely suites,one of the best lounges in the industry.Where can you get 3-4 hours of a happy hour? in one of the most comfortable large lounges?
We have been regularly making sure not to miss our short sojourns here for years and we love it. On this visit we were celebrating a special anniversary and were so pleasantly surprised with a delicious lovely cake. Sweet views,sweet food and love filled the air.
From excitement of check in to saddness of departure,we loved every minute of our stay. We always feel sorry to leave.
Our thanks to all the staff,senior & junior.They all play such a wonderful role in making our visits so special.
We look forward to our next visit with great anticipation.
Our thanks to all.
February 26, 2012
Rated 5 out of 5 by RabbitConway This was an incredible experience
The hotel was lovely and our room was exceptional with views of the river. The Hotel was conveniently located with the river shuttle to the Skytrain. We had a problem with a tour we had booked and the desk staff and the Consierge went out of their way to help us with phone calls and assistance because we could not speak Thai.
August 22, 2013
Rated 5 out of 5 by Jhonson40 Comfortability and relaxation with Royal Orchid Sherton Hotel
Very kind and friendly staff. Comfortable boat to move to BTS station. Fresh and nice meals and amazing views in the Bar in front of river. Everything was fantastic and suitable for relaxation. And nice swimming pool for child as well as adult. Thank you, Sheraton!! to be able to make a good memory in Bangkok with my family.
July 23, 2013
Rated 5 out of 5 by mrF1 Great stay
Fantastic location on river. Lots to see and easy access to river taxis etc so all sites accessible. great hotel for family holiday. Staff very friendly
January 30, 2014
Rated 5 out of 5 by Martin54 Excellent
Smooth and easy check-in, nice stay, good accomodation and venue, easy check-out, good service - all in all an excellent experience. I will come back.
January 27, 2014
Rated 5 out of 5 by Sarah68 Beautiful hotel with fantastic location
I would highly recommend staying at this beautiful hotel which has great rooms overlooking the river. The rooms are very spacious and there are two lovely swimming pools. The breakfast is great and the staff are extremely helpful and friendly. Great place!
October 28, 2013
Rated 5 out of 5 by subha Very beutiful view and staff of the hotel very friendly
The evening chaopaya river view from the room is excelent and very romantic.
The buffet lunch and dinner in the river side resturant is very exciting with lot of variety.
most of all all the hotel staff ( reception, resturant,lounge) are very much helpful and freindly.
February 28, 2013
Rated 5 out of 5 by cogirl Wonderful escape.
After a busy day of sightseeing and braving the traffic of Bangkok the Royal Orchid was a welcoming ending to the day. The rooms were large and comfortable and the property had everything needed to relax and enjoy. The staff was very helpful with all our needs.
February 9, 2013
Rated 4 out of 5 by Tae007 Nice view
Hotel is nice as it is starwood but the staffs or service does not meet my expectation (compare with the experinces I had with other Starwood hotels). Anyway, it is still a good choice for the people who are coming to Bangkok and want to see a real Thai city.
July 22, 2012
Rated 5 out of 5 by Rocky14 Absolutely Beautiful!!!!
This hotel is absolutely fabulous the staff was great and we truly enjoy ourselves great jazz band !!! We up graded to the towers and the staff was impeccable!!!! We love this hotel and look forward to returning when we return to Bangkok!!!!
September 2, 2013
Rated 5 out of 5 by prasert I had a fab birthday!
Thanks to all the staffs at the Royal Orchid Sheraton,we had a great 2 nights + birthday cake and specially those boys and girls at Sambal where we had our dinner party made our stay even more special!
We will definitely come back!
October 16, 2013
Rated 5 out of 5 by tusenkatts One of our favorite hotels worldwide
We have about 6 hotels worldwide that we feel are special and we like to return to. This Sheraton is on that list. The staff is welcoming, the lobby very attractive and the Thai music in late afternoon is lovely. All the rooms appear to have a view of the main river through downtown Bangkok and it is fascinating to watch. A shopping mall is connected and downstairs there is a ferry for crossing the river. Area restaurants are good - we like Yok Your across the river and Riverview in the mall - and I love the massages on nearby streets. This last time, I had a great one at Naree Massages Beauty Salong on Siphraya Rd. There is a 7-11 on the same street. The Italian restaurant in hotel was excellent the one time we ate there. Service is outstanding at this hotel and the basket/bowl of local fruits appreciated. Sometimes you are lucky enough to get a brochure that explains what the fruits are and how to eat them. We will return again! Several times we have used the concierge to help us get s a special trip and they have always come through for us.
November 30, 2011
Rated 4 out of 5 by Sam0022 The Hotel with a View
The view of the river from the hotel is superb. You can see the boats transporting people from one stop to another.
May 25, 2014
Rated 5 out of 5 by msGao Great experinece
Great experience, clean facilities, service staff are well trained, from doorman to check-in counter staff, feel comfortable there.
Convenient transportation and nice river view. It's very important for holiday.
March 20, 2013
Rated 5 out of 5 by Fatboy Hotel with Great Service and Quality
The hotel service level is high and attentive to guest needs.
Meals in the hotel was great as you have a chance to dine by the river side day and night.
Great facilitites for both business and holidays travellers.
March 20, 2013
Rated 4 out of 5 Excellent for Meetings and Training Workshops
Just completed overseeing a 2-week training exercise for 123 pax and I can only say that you have excelled in both support and ensuring all guests/trainees were happy. Congratulations on a job well done.
October 28, 2011
Rated 5 out of 5 by malaea3 Comfortable and New
Great hotel with newly renovated rooms and excellent staff. Great river location if you plan to travel around on water taxi. Yummy breakfast buffet with a lot of variety.
June 24, 2013
Rated 5 out of 5 by Bebe23 Riverviews
Love the river views from this hotel, I watched the world go by on this very interesting river.. Second stay and will be back again.
November 11, 2013
Rated 5 out of 5 by Prometheus Serene yet a stone's throw from the City Centre
Being by the river imparts a certain tranquility. Yet it is a stone's throw from the City Centre. The staff is well-trained and makes one feel downright at home.
March 25, 2013
Rated 5 out of 5 by Briacut This Hotel has the friendliest staff
The staff is really excellent, kind and honestly caring!!! Although the hotel and rooms are a little old, you will appreciate the attitude of the people!!!
July 14, 2013
Rated 2 out of 5 by Rick51 This Hotel has gone down
We had to ask for a move to a different room after finding dirt and hair in the first room. Starwood Level floor.... pretty run down.
Won't be back.
February 17, 2013
Rated 4 out of 5 by LBJB45 Nice hotel
We booked this hotel because our friends from California were staying here and we wanted to be at the same hotel. We got a good room rate but it did not include breakfast. Breakfast was VERY EXPENSIVE in my book. $28 per person is a lot of money to pay for breakfast so we only ate breakfast once and found other places that were less expensive. Also, we thought it was very chintzie on the Sheraton's part to not provide free internet/wireless. A hotel of this caliber should provide it free of charge. We got a good room rate but then they gouged us at restaurants and internet access. However, it is a beautiful hotel and the service was very good.
July 1, 2012
Rated 2 out of 5 by yodayoda staff lacks of training
I will keep it short
- the front desk staff was very nice and polite when I checked in. Moreover, I got upgraded once he noticed that I am SPG member.
- after that everything just went downhill. A housekeeper brought my requested baby crib but only to leave it there once he pushed it pass the door. He didn't even walk into my room to set it up.
- the guest service agent use a very "not professional / zero-trained tone of voice" when I called to ask about wi-fi service.
- I received a call asking whether I checked in at reception since they "couldn't find" my registration card. Once I told them that I did check in and sign everything, that agent used "very informal" language with me (surprise, I don't know him personally)
- Called Room Service, insensitive tone of voice. Mostly silent. Not even reached a 3-star hotel standard
- Lastly, when I checked out, my invoice showed a "room upgrade charge". When I told the lady that I didn't request an upgrade, she asked if I had a breakfast (on the bill showed - room charge, tax, and service charge!!). I said no. She removed the charge without any apology.
Fine hotel, but very poor and unprofessional service. Probably not going back again.
July 15, 2013
Rated 5 out of 5 by Reg123 Wecoming
Location great staff wonderful Real Thai warmth. Will be back
November 3, 2013
Rated 5 out of 5 by imptec Highly recomended
great service, great locations and choice of restaurants... the staff makes you feel at home.
May 27, 2012
Rated 5 out of 5 by Michelle Service is impeccable
Service level is commendable - from concierge, reception, restaurant and lounge.
April 7, 2013
Rated 5 out of 5 by Nasr Great place to stay
Excellent ambience..River in the backyard makes it even more pleasant.
June 11, 2013
Rated 5 out of 5 by Firstnight excellent service
It has been a important stay for me and my Friend
July 20, 2013