Rated 3 out of 5 by spgwhiz Tourist Trap
This hotel is a tourist trap. They charge for refills on soft drinks at the restaurant, you get the idea. THERE IS NO WIRELESS INTERNET IN THE ROOM so you can leave your iPads and tablets at home because there nothing more than a brick here without wireless. No wireless is a deal-breaker for me; this mouse is checking out of this trap early.
On a lighter note, the staff is warm and friendly, and the fitness facility is well equipped with gym-grade equipment. Central A/C is quiet. The decor is OK, but showing it's age. This property doesn't look renovated since it's opening in 1997 -- I'll let you do the math. Maybe they forgot it's 2013 now and thats why they are still charging for internet.
If I never visit this property again, it would be too soon.
May 13, 2013
Rated 5 out of 5 by Mikki910 Tara & Marina
They were so helpful in moving us into a new room due to loud neighbors -quick, compassionate, professional - 10 stars each for them both!
May 14, 2013
Rated 5 out of 5 by Captainchris Great welcome smile from Dimple
Dimple , yes that's her name smiled a nice smile during the whole check in process , really felt welcome .
May 12, 2013
Rated 4 out of 5 by Mittens380 This is a beautiful hotel
Great service and location
May 5, 2013
Rated 1 out of 5 by LivesInASuitcase Worst Sheraton Experience
I travel frequently for work, and I have to say that this is one of the worst Sheratons I've ever had the misfortune to stay at.
The room smelled of smoke covered up by cheap perfume. The telephone didn't work. The outlets in the bathroom didn't work. There was no wifi. The shower barely worked.
And the best part of all was that when I brought this all to the attention of the manager, he simply said "Sorry".
If I were Starwood, I would seriously consider removing the Sheraton name from this hotel. It's dragging down the brand.
June 11, 2012
Rated 1 out of 5 by Kevin Not impressed!
To start with when I arrived in the room I had to call and have someone deliver the TV remote. The rooms do not have wireless internet which makes it hard to use my Ipad. I never did receive my promised incentive for declining maid service. I expected more from a Sheraton Hotel.
April 29, 2013
Rated 2 out of 5 by Jamie21 Close to the train but that is the only positive
First room the toilet didn't work. But had a nice view. Second room they said had a view, sure did, of the highway, and the shower made this god awful noise every time we turned it on. Beds are incredibly uncomfortable. Had to call security because the people on our floor were so loud for well over 30 minutes. Cab fares from hotel to Boardwalk are ridiculous. Breakfast from the 2nd floor cafe was disgusting andn over priced. We had them remove the buffet and left. When I went down to ask the front desk a question on our 2nd day the lady at the desk, who's name I couldn't pronounce "told me to hold on that she was busy." The other lady helped the person behind me. Pay a little more and stay on the Boardwalk.
February 19, 2012
Rated 4 out of 5 by Sandy63 Most Convenient for Convention Center Atendees
I stayed at this hotel for eight nights during a conference at the Convention Center. The location was quite convenient and the skywalk was a blessing, saving me the exposure to the cold weather. The staff was very helpful and did their best to meet my needs.
However, there was one problem, which I believe can be corrected immediately. After a long day of travel and a long drive from the Philadelphia Airport, I checked in and went to my room. After unpacking, I decided to take a soak in the bath tub before I retired to bed. I was highly disappointed when I discovered that the tub lining was peeling up. I reported it to Guest Services and they agreed to change the room. This also meant that I would have to pack everything and go to another room. I was too tired to move, so I decided to stay in the room and take showers instead. Because of this, the trip was not as relaxing as it could have been.
The breakfast at the hotel was very good with great options. On the mornings when I only wanted something small, I was able to get a small takeout at a great price. The restaurant downstairs was outrageous. I found it to be very expensive and did not offer value for money.
April 29, 2013