Rated 3 out of 5 by Vw23 This hotel was a little disappointing
As a platinum member,when I checked in I aske d for an upgrade.They gave me a suite but it was designed for handicap.I wish they would at least tell me this when I checked in.
June 2, 2014
Rated 2 out of 5 by JCA1 Needs upgrade
The television had to be unplugged and plugged in repeatedly to reset the satellite connection. Air conditioners are loud. I Drpped some crumbs on the floor from a snack and left some business receipts on the desk. Cleaning staff through away the receipts (which I needed for my expense report) and failed to vacuum the floor or replace the used shampoo. I told the staff and they will tell the cleaning staff(?). The hotel just
June 2, 2012
Rated 5 out of 5 by Alejo92 Great location
Great location but I do hope they finish the construction on the roads around the hotel soon,
June 4, 2014
Rated 2 out of 5 by anotherSPGfan A few annoying problems
Stayed 3 nights.
Wanted to watch the olympics. TV kept blinking on and off and losing signal. Staff could not correct, said it was occuring in most rooms.
Pool was greeish when we arrived so I would not let my kids swim in it. Next day the pool was closed and stayed closed for duration of stay.
Road construction is horrible around the hotel. The property is difficult to access from hwy 610.
August 4, 2012
Rated 5 out of 5 by GrayGhost Room Rates
I stayed with 2 other gentlemen from our company. Their rates were about $30 cheaper than mine. Plus they received a free meal. I verified my company name with the desk clerk to receive our rates. I was somewhat disapointed when we were discussing the rates the next morning. I might note that there are 2 other nice motels on the same block and that my office is located within 3 blocks of all three motels.
December 9, 2011
Rated 4 out of 5 by Kala Comfortable room
Room was very comfortable; our SPG standing was not recognized (although my sister's was) Pool was not open the first two days of our stay due to pump problems, but we were able to enjoy it on our last day
May 20, 2014
Rated 4 out of 5 by Dolly18 Comfort!
We stay @ the Sheraton Brookhollow frequently because it is an excellent hotel~~staff go out of their way to accommodate our needs.
May 28, 2014
Rated 4 out of 5 by Cathy222 Difficult to enter; impossible to exit
The hotel is very nice but with the construction going on, the entrance is tricky, which made checking in and parking a bit tricky but exiting is another story. The highway I needed was no longer there and I booked this hotel for the convenience of getting on that highway for my next destination. Without GPS I would've been lost. Can't blame hotel for this but it should be noted on their website.
April 22, 2013
Rated 4 out of 5 by MichaelJ1964 Construction is a problem
The construction around the property was a mess and burdensome. The gym had broken equipment which took 2 weeks to fix (our stay was 3 weeks so I nagged the staff almost every day). However, in all other respects the service and staff were great and the hotel was nice. The only issue I had which was not facility related was the morning breakfast in the Club Lounge was mediocre.
February 20, 2014
Rated 5 out of 5 by MissTravel Lovey Accomodations
We stayed during the Thanksgiving holiday
and found this hotel very nice. It is clean, appears new, had very helpful staff at the front desk and in the Cimirron room for breakfast. It is located just off Hwy 610 so it was easy to access. It had a good fitness center with plenty of equipment and machines. We didn't use the pool. I appreciated the bottled water and Starbucks coffee in the room.
November 26, 2012
Rated 3 out of 5 by CLM1 Terrible problems with internet connection
I had terrible problems connecting to the internet all 3 nights of my stay. The problem was with the internet service provider (not the hotel), but nevertheless, I was severely inhibited from getting work done in the evenings. Whenever I could sporadically get an internet connection, the connection was ridiculously slow (e.g., 10 or more minutes to pull up Google.com).
February 13, 2014
Rated 4 out of 5 by DeeGP Air Conditioning Unit Very Noisy
i love the fantastic staff, fitness room, club level lounge, and location of this hotel. not too many hotels today have the exceptional customer service like brookhollow. even though its not located close to my meetings i still want to stay here because i know the staff will help me feel comfortable and welcome. the fitness room is state of the art as well. terrific value overall!
December 7, 2012
Rated 4 out of 5 by sudy90 Sudy2014
The hotel was very nice. The pool was great. The only problem, which was not a hotel problem was construction made getting their a pain.
May 19, 2014
Rated 5 out of 5 by Wyatt The hotel that cares
Beginning with the SPG reservation team to arrival at the Brookhollow Sheraton and checking in with Amy or Ushi at the desk who show genuine appreciation of your SPG membership you are made to feel comfortably at home. Kathy in room service was great. Throughout my stay I was greeted warmly and courteously which makes me look forward to my next visit. Thank you to all.
June 7, 2013
Rated 5 out of 5 by grumred The Aahh Factor
I hadn't traveled on business for several years and when the company booked our group into the Sheraton for the week, I had was very pleased with the accommodations. The staff that met our large group was friendly and efficient and able to check us all in quickly. We found our rooms easily. I didn't know what to expect as I had always used another hotel when I traveled extensively. Upon entering the room, I observed a clean, soothing atmosphere with all of the amenities I would expect in a very good hotel. The deciding factor for me was the bed. After a long day's travel, longer meetings and near exhaustion, I climbed into the bed and immediately recognized the "aahh" factor...that moment when you stretch out in a very comfortable and comforting bed and know you are going to get a good night's sleep. I also appreciated the "green" cleaning policy of earning coupons towards food purchases for not having daily service.
May 18, 2013
Rated 4 out of 5 by billybob33 my lucky day
Since i am a gold member with Starwood, I decided to request for a free upgrade for both of my rooms. The gentleman was nice enough to upgrade our rooms and have both room next to each other with connecting door.
I want to thank you for making our trip a relaxing and wonderful vacation. The pool is a little small but it was clean and open every early in the morning.
July 1, 2013
Rated 2 out of 5 by TEXASGOLD BUSINESS HOTEL
I HAVE STAYED AT THIS LOCATION DURING THE WEEK AND WAS HAPPY WITH THE ACCOMIDATRIONS. THSI TIME THE BATH WAS CRAMPED AND SHOWER WAS MILDEW STAINED. A SERIOUS FIGHT BROKE OUT JUST OUTSIDE OUR ROOM AT 3AM AND WENT ON FOR QUITE A WHILE. NO APOLOGIES THE NEXT MORNING ON CHECK OUT. THE MANAGER DID CALL LATER TO ASSURE ME HE WAS PLANNING TO LOK INTO THE INCIDENT FURTHER.
May 16, 2012
Rated 2 out of 5 by DavidR Stardard Sheraton, Terrible Location
The map makes it look like it's right on the interstate, but there are no exits.
Coming from the North, South, or West it's nearly impossible to get to; is only convenient if you're on 610W.
Rooms are basic, needs some updating.
May 2, 2014
Rated 3 out of 5 by safolk 2nd stay
this hotel is about convenience for us. first stay was very noisy because of a biker convention. most recent stay was quiet, sot that was good. had a problem with the bathtub, which they fixed. the upsetting part was that the maintenance person tracked and left mud/shoe prints all over the bathroom floor. this should not happen. good news: the tub was fixed.
December 31, 2012
Rated 4 out of 5 by mullins46 Great value
I was pleasantly surprised by the interior of the hotel and rooms. A very nice place for the ~$80 per night rate. I'm not sure, but perhaps the rate is lower because of all the construction going on around the hotel. It makes for an interesting and sometimes inconvenient commute. If not for this setback, I would have given 5 stars. Staff were very friendly!
June 2, 2013
Rated 5 out of 5 by CA50 Comfortable room, great staff
I stayed here for a conference. The room was well appointed and clean. Bed was very comfortable and I appreciated the large desk, free in-room wifi and complimentary computer usage/printing in the business center. Front desk was always helpful and friendly. Wish there was more surrounding the hotel but the shuttle service to the Galleria is a nice extra.
November 19, 2013
Rated 4 out of 5 by kevandcan Pleasantly surprised
I was pleasantly surprised at the quality of the hotel and the service from the staff. I will definitely be back.
May 17, 2014
Rated 4 out of 5 by THD65 Great Staff
All rooms have upgraded the TV service- HD on all channels makes the stay feel more like home- The front desk staff cannot be beat- the restaurant staff in the mornings is the very best of any hotel I have ever stayed in- friendly, courteous and very attentive- I have stayed at this hotel at least 60 times and it continues to get better.
January 19, 2014
Rated 4 out of 5 by Robert24 Hotel = Building + Staff
In a world where reality is not perfect, it is nice to find places where the hotel experience is truly augmented by its staff. This is one of those places, where hotel staff made the difference in what would otherwise be a less than perfect stay.
April 16, 2014
Rated 3 out of 5 by Kramer This hotel was well located and priced
The road construction made this a difficult place to get to.....that should have been mentioned somewhere and directions clarified....the fitness area was nice...breakfast was fine/good my room 225 was designed oddly...the sitting area was not appealing and both the sitting area and bed were far from the tv...bed and bedding were excellent
December 16, 2012
Rated 5 out of 5 by DaveBB94 Pleasant stay
Had to be in Houston for business in January and February 2014 with some other guys, they had obtained the rooms here, I said fine, and when I checked into my room I was pleasantly surprised. Clean comfortable and quiet pretty well sums it up. With very few exceptions, very kind and attentive staff. Enjoyed the stay.
February 16, 2014
Rated 5 out of 5 by Sten Very Welcoming and Friendly
We called to let the hotel know we were running late and to make sure it was still okay to arrive. When we arrived the staff greeted us by our names and were very attentive. Room was exceptional and clean. The continental breakfast was better than expected and the espresso machine was an unexpected treat! All the staff was very friendly.
January 28, 2013
Rated 4 out of 5 by AC30 They called Me by my Name
Coming through the lobby one day after a long session in my workshop, I heard someone from across the way call out my name in a pleasant greeting. "Hi Mr. Blank, Good to see you!" I looked around and across the way toward the guest counter , where one of the guest staff was waiving and smiling. Gave me a great feeling. Way to go staff!
January 8, 2013
Rated 5 out of 5 by Acg44 This hotel has super comfy beds
The rooms are spacious and the beds are so comfortable. However, the noise in the hallways can be loud as the doors are heavy and slam easily. Must be great for events as there were lots of weddings and reunions going on the weekend I stayed. Staff was very flexible when I asked to be moved because of a noisy baby in the next room.
October 21, 2013
Rated 4 out of 5 by biztravelr good stay
staff was very accommodating and friendly. low points for a sheraton in good location. only issue is i feel they should have a safe in the room to lock up valuables. did not like carrying all my important docs or valuables on me all the time.
other than that, it was great for what it was. i would stay here again.
February 6, 2014