Rated 5 out of 5 by DE44139 Great Hotel, will absolutely stay here again!
This is the first time I have stayed at this Sheraton property. From the moment I walked in and approached reception, I was greeted with friendly staff who was incredibly accommodating and welcoming. This is a newly renovated property, with neutral decor, and comfortable rooms. The rooms were clean and quiet. I am a platinum member, and my status was immediately recognized upon check in. I had access to the club floor, which is large and very nice. The staff in the club lounge is extremely helpful and nice. I spent a little more time than I would have planned in the club room working late into the evening on a project, but it had beverages, snacks and TV's, as well as workstations with AC adapters. It's a great place if you're traveling with colleagues. My first evening, i was surprised to return to my room to find snacks and drinks. The location is great. It's a few blocks from the heart of Times Square. Would absolutely recommend this hotel again. I'm a hotel snob, and this passed my test!
October 30, 2014
Rated 2 out of 5 by Rajeev Very Basic for the price you pay. Staff only does blame game
Started with a long Q for check in. Took 30 mins to reach the front desk as it had only one person manned up. The SPG Gold and Platinum had two front desk with only 1 or 2 guests waiting. On talking to front desk, she said its not her decision. Front desk manager said staff on holiday can't do anything.
Room Towels and Beds were stinky. Had a rotten smell, though they were changed daily I think the laundry used had a problem. Again staff mentioned not their problem. Guest services were very non courteous. Asked for Engish breakfast tea bags and was told can give only Wild Blossom orange or Earl Grey even though they do serve English tea bags in Hudson Market. Was asked to go for room service if I needed English tea bags.
Concierge gave wrong information about Statue of Liberty cruise timings. One of them knew about VIP passes from hotel for Empire state another one had no idea about it.
For the price I paid it was lower than basic amenities and service.
August 27, 2012
Rated 4 out of 5 by ToniCTravelAmeniti1 Service Squared in Times Square
The location for this property is convenient to Times Square. The property needs improvement. The spg recognitions is subpar but it is a good alternative to more expensive hotels. Very hard to get an upgrade as an elite traveler.
It is telling when a lot of platinum members rate this hotel so low. They really need to improve.
January 10, 2014
Rated 5 out of 5 by WH1958 BEST EXPERIENCE !!!
Staying at the Sheraton Times Square has become a refuge for me in the city of NYC. The front desk managers know me and check me in often before I even arrive in front of the front desk clerk and then usher me up to my room or suite. The club floor is amazingly lovely with some of the best views of nyc and delicious breakfast and happy hour. it has the best coffee in NYC and no need to go to Starbucks as I make my own sugarfree vanilla lattes! This last time, I had a huge suite on a higher floor. It is probably the nicest hotel room I have had in NYC. I could live there and would never get an apartment in NYC because I have THE SHERATON TIMES SQUARE AS MY HOME.
October 14, 2014
Rated 1 out of 5 by minie13 Horrible
The front desk is not friendly, they don't even make an effort to treat you well. I never had such a bad treatment in a 5 stars hotel.
Is unfair to pay more than 400 usd per night and don't even have free wifi in rooms. Even 10 euro hostels have.
To use the frigobar, you need to pay extra money. It doesn't make sense. I felt like if I wanted to use anything more than the bed bath and tv, I would have to pay a lot, even though I was already paying a lot of money.
I do not recomend this hotel for anyone and for sure will never come back.
It doesn't make any difference if you are a SPG member or not.
I have never stayed in a hotel with this price which has plastic curtain.
absolutely disappointed. I stayed 25 days in this horrible hotel.
October 25, 2013
Rated 4 out of 5 by Joey64 Not quite right
I was checked into a room where the hotel knew there was not a working safe. It had a drill hole in the front of it. Not the service I would expect as a platinum or any level guest. When I went to lock my valuables up I ended up wasting nearly an hour of my night dealing with a hotel safety deposit box. Housekeeping was poor, my room was not vacuumed until the sixth day of my visit.
October 28, 2014
Rated 5 out of 5 by lewis1880 Outstanding staff employee
This is the second time this year we stayed at your hotel, Sheraton Times Square. we met your front desk manager Seher Funk the first time Jan 2014, when there were some issues with the room. Not only did she fully understand, but every time we walked into the hotel she was there to greet us by name.
We stayed again, primarily because of her, in July, and again received a very personal congenial greeting and assistance , including solving rain related issues.
Employees such as she, are hard to find and you should be proud of her attitude and understanding of guest relations. I think she will go far in your organization.
September 7, 2014
Rated 5 out of 5 by Sophie66 Cleanliness
I stayed in room 5024 during my stay and I was very impressed with the cleanliness. I am a Director of Housekeeping so my expectations are always high when I stay in a hotel. The Room Attendant that cleaned my room should be commended on her work,. Also the gentlemen that checked me in made me feel so comfortable. I should have gotten his name but I am sure you can look it up. I stayed on 10/.24/14. Kudos to your team!!
October 27, 2014
Rated 4 out of 5 by Harry4now plenty of room...
My room had a Murphy bed (The bed quickly and effortlessly tucked away vertically into a wall unit). This left plenty of room to move around during the day, and ample space for other furniture. All hotel rooms should have Murphy beds.
October 29, 2014
Rated 5 out of 5 by Pajamas2 Conviently located near Times Square
Beautifully appointed hotel with courteous and helpful staff.
October 30, 2014
Rated 1 out of 5 by Atlax Not for road warriors who need restful sleep
Given its location, the rooms are very noisy, especially at night with the subway sounds, cars and tourists all mixed together!! That was the primary reason that I cut short my stay and moved to another hotel. The response from the Reception was that all rooms were like this so there was no point moving to another room! I have stayed at other hotels along this stretch all the way to Times Square and never faced such a ruckus - couldn't sleep for half the night and got a headache! Apart from that, during check-in, the SPG counter was under-staffed; I waited 10 minutes and then moved to the other line which was moving 5x faster.
October 15, 2013
Rated 1 out of 5 by Skinner74 Small "superior room" with zero water pressure
I was disappointed with my stay. I chose to use more Starpoints to get the Superior room (can't imagine what the Standard room would be) and had a room with barely enough space for the king sized bed to fit. No space for single suitcase that I wasn't tripping. Bathroom was tiny. Water pressure was non-existent (think dribble). Paid $25 extra for club level access which was to include evening hors d'oerves and breakfast - both of which were minimal at best. Overall it was a very poor experience and I will find an alternative next time.
July 16, 2013
Rated 5 out of 5 by TMOA Very Nice
I very much enjoyed my stay, thank you to all for a wonderful stay-
October 30, 2014
Rated 1 out of 5 by Mark17 Extremely Disrecpectful operator
I have been staying in this hotel for over past three years. on August 15th around 2:10pm EST I called to request for a folio and the operator was kept transferring me to wrong extension witout even completely listening the request. For the fourth time I called and asked to please fully listen the request so that she can transfer to appropriate party, her response was "I dont know anything i work in a different department" and she transferred me again to some ext. I called back again and she kept putting me hold and ignoring the call.
I would rate the hotel due to this incident unsatifactory on the our corporate website also.
August 15, 2013
Rated 5 out of 5 by GlenOne This is an excellent hotel
Terrific location in mid town Manhattan
Clean, comfortable rooms with good amenities
Friendly helpful service at front desk
Attentive service staff
October 7, 2014
Rated 5 out of 5 by ckw11 Excellent hotel in a great location.
We had an excellent stay at this hotel. We booked the hotel for 4 nights through Priceline. We were upgraded to a renovated king which was beautifully appointed and clean. The staff throughout our stay were very professional and friendly. The only downside was the valet parking operated by the garage beside the hotel...we rarely drive into New York...good news...they were _very_ slow both on arrival, and on departure...like 30 minutes+... the hotel itself though was perfect...we added a day to our stay from the Sheraton website...
December 26, 2011
Rated 5 out of 5 by Taramizoo Very Nice
I had an excellent stay here, I love this hotel. It's very clean, comfortable, luxurious and they even give you something special if it's your birthday!
November 16, 2013
Rated 5 out of 5 by Gunner Awesome all the way around, baby!!
A quick check in was superb. When we got to our room, WOW a beautiful, beautiful suite on the corner seeing Central Park and Time Square! Thank you so much. Love the electric curtain openers!!! The housekeeper for the week was the most friendliest and kind woman. We love her! The Club Lounge on the 44th floor was VERY GENEROUS to everyone and it was WONDERFUL to see the same employees there for so many years!! Excellent staff throughout the entire hotel down to the bellmen! We are very happy! Thank you Sheraton New York!! I am a VIP member with Starwood Not platinum or gold but a real VIP member and you did not disappoint.
November 30, 2013
Rated 3 out of 5 by Archaic14 No free Wi-Fi
The Sheraton Times Square needs to come into the 21st Century. Internet access is a necessity, and should be free to all guests in their rooms.
October 29, 2014
Rated 2 out of 5 by TypicalTourist awful services and not so smart management
Valet service parking was no where to be found upon arrival on 12/26/11. Was told that their associated garage was full, but did recommend a nearby garage where I learned that garage was also full. Finally, into the hotel lobby at 3:30PM after wasted nearly an hour on parking. To my surprise, the check-in line was about a mile long. Waited for another 90 minutes just for check-in (into a merely mediocre room). Ready to relax in my room? Not so fast with a cold room. Not to speak about the heating unit, there was no thermostat, but a very old on/off switch that was well hidden away. Next morning, I was awaken and was greeted by the renovation banging noise. One night was more than enough experience with this overrated Sheraton New York Hotel & Towers. BTW, no pool & SPA!
December 27, 2011
Rated 5 out of 5 by mos10 Hotel as always was great
love location. very frienfdly staff
October 7, 2014
Rated 1 out of 5 by jinnyLA not pleased with service
arrived from a red-eye expecting to have room ready to freshen up before meeting. no room ready, couldn't find reservations. staff unhelpful, unapologetic, and borderline rude.
did not recognize SPG status, offered nothing in consideration. room was small with a bathroom you could barely turn-around in. Overall poor experience.
June 19, 2012
Rated 1 out of 5 by Terry17 Baggage fees at hotel????
We arrived 9/22 for a 1 night stay. The Clinton Global Initiative was at hotel, so to say the hotel was overrun would be kind. Went to the SPG Preferred desk (gold members) there was a customer being helped and 1 waiting in front of us. After helping the customer at desk, the employee left , we waited a few minutes then we got on regular line. After we were through being helped we saw the same customer was still waiting for "Preferred" help.
We get to our room 3515 the keys do not work, back down we go. While we were dressing the next day my husband sat on couch, he called me over the entire dust ruffle
was stained we are not sure if it was vomit or red wine....disgusting in any event. Instead of getting a late check out we decide to check bags. We go down to the bell hop who RUDELY informs us go to 6th floor we don't check bags. We go back to the 6th floor (note there are NO signs in room or elsewhere to advise you of this). We then find out there is a $3.25 fee per bag!! Is this new or just a way to make $ off conventions? Of course there were lines at every counter so there was no one to talk to. This hotel is geared towards conferences but seriously bag fees? No customer service to be seen anywhere as a Starwood member this hotel ranks very low. Would not recommend at all.
September 25, 2012
Rated 1 out of 5 by ALEX51ARG LOUSY RESERVATIONS
This is the SECOND time my reservation was misinterpreted. I arrive always early morning so book AND PAY the night before so as to have room ready. FRONT DESK finds a free room doesn´t care reservation is in place an PAID and just goes and uses room. I arrive early morning after long 15 hs flight and my room is not available (NO FREE I AM PAYING EVEN NOT USING THAT NIGHT) and nobody can fix the problem until you go thru very rough discussions with mgr on duty. Repeat this is the SECOND time this happens.
November 22, 2012
Rated 3 out of 5 by jhealy460 bad room
I was put in room 1403. I did not sleep. the room over me was extremely noisy. It sounded like trash cans were being thrown around all night. Room 1403 should not be sold. Jo Ann Healy
October 28, 2014
Rated 1 out of 5 by Drews Terrible Hotel in a Great Location
I experienced two major problems, one related to an unacceptable room, the other incompetent service.
The hotel is in the middle of renovations. The unrenovated rooms are small, dingy, and are filled with old, outdated furnishings. They should not be listed in the same inventory as the new rooms for the same prices, it's just not right.
So yea, the rooms aren't great, but here's the real problem: only half of the hotel rooms have climate control systems, the other half have been switched over to heat (the AC is off for the season). Thus, on an unusually warm evening in Manhattan, no AC means the room is very stuffy. I called down to ask them to turn on the AC. They told me that they couldn't and that the whole hotel was switched over to heat. Of course, now I know that was a lie, since half the hotel has been renovated. But they didn't tell me that on the phone. No, they told me I should just open a window. But of course, being blocks from Times Square, an open window at night means you might not be hot, but most definitely will not get any sleep from the traffic and construction noise going on outside. So they finally said they could bring be a fan, and I said sure.
Now, onto service. My call down was around 1130PM. The fan arrived at about 1:30 with a loud knock on the door while I was already in bed. That's really unacceptable under any circumstances.
Shame on this hotel, never staying here again.
November 11, 2011
Rated 5 out of 5 by pam410 Pamela Grigsby
Really enjoyed my stay, the room was really clean and updated. The breakfast bar isn't as good as the Sheraton Music City in Nashville but the service was EXCELLENT. I can't pronounce my waiter for the 3 day stay name but it began with an E. and i am pulling Luzviminda from my receipt as the last name. He was the highlight of our stay at your hotel and has left a lasting impression with my mom!!! If i return to NY the Sheraton NY Times will be my place of choice and I have highly recommended your hotel with everyone that I have come in contact with to share my New York visit. Thanks so much for the great service!!
March 5, 2014
Rated 3 out of 5 by hon31 Hotel Amenities
Our room was adequate but the bathroom was incredibly small with very little counter room. shower was weak and we could not get really hot water at any time. Trying to print boarding passes was a giant headache with no printers working or without ink to print. Finally got a girl at the desk to print info so we could get passes at airport. Cab service was good and convenient. No internet in room unless you pay $15 daily and they charge $3.25 to check baggage if you need time before you leave. Few hangers in the closet for hanging clothing. We have stayed in much better places for less and had much better service. Will not return to this hotel when we go back to the city.
December 3, 2013
Rated 1 out of 5 by TorontoTraveller Terrible Service
On arrival I had a very unpleasant experience with the parking staff, & when I complained on registration, both the front desk clerk & then the front desk manager failed to take any responsibility, stating merely that the parking valets did not work for them, in spite of the fact that I was paying the hotel for the parking. The general manager was supposed to call me but never did. They appear not to realize that this is essentially a service industry. This initial experience soured my entire stay.
September 9, 2012
Rated 1 out of 5 by Antonio Is this the best Starwood has to offer in New York?
The name of this hotel is The Sheraton New York ("& Towers" has been dropped from the name. We requested early check-in & for 1 pm a room upgrade. On arrival were told our room was not ready! Returned at 3:30 and were assigned to Room 4541. Room was a standard dbl - no upgrade. The club lounge was overcrowded and there was no attendant on the weekend. I asked to switch our Plat amenity to breakfast vouchers and was denied. Then I discovered the Sheraton unilaterally redeemed my points for a dining credit! This has now been reversed, but it left a very bad taste. Is this the best Starwood has to offer in Manhattan?
May 26, 2013