Rated 4 out of 5 by Gabon For the most part, good hotel.
I found the room to not be totally clean. The TV remote, telephone and alarm clock were covered in dust! The bed however was very comfortable.
July 29, 2014
Rated 5 out of 5 by Elcey73 This hotel has extremely friendly staff & excellent features
This was our first experience at the Sheraton and hopefully not our last. We found the facility extremely clean, very friendly staff and the accomodations were beyond our expectations.
July 28, 2014
Rated 3 out of 5 by terry4 Needs Improvment at Check in
I think the staff should be more aware of Platinum benefits. Further the lady at check in did not understand the entire program and I considered her quite abrupt. I have stayed at a lot of hoitels around the world, including the sheraton centre montreal. This was the least enjoyment I have ever been subjected to thus far.
October 21, 2013
Rated 1 out of 5 by Pointless Bad Communication
If you have a customer support issue, don't expect a real response from this hotel. You will be disappointed.
Apart from that, this is an average hotel.
Note to the manager: even a 1 word "sorry" response from any employee that handles customer service inquiries would have been fine. I despise arrogance.
August 6, 2013
Rated 5 out of 5 by Gusgus44 this hotel has good staff
the hotel is a very clean and has all the resources that clients need. Also has great staff and welcoming.
July 28, 2014
Rated 5 out of 5 by JBMA200 Trouble-free and comfortable.
I noticed a lot of reviews on the internet complaining about loud air-conditioning. I did not experience this. I can't swear that my ac was on, as I didn't feel the need to change the temperature I walked into, but I imagine it had to be, as we had plenty of sun streaming into the room but never noticed it being warmer at the end of the day than in the morning.
July 23, 2014
Rated 3 out of 5 by fawndale poor customer relation
No response to my email & letter 3 weeks ago to general manager re unsatisfactory stay at the hotel June 29-July1. Assured club floor room & did not get it. Air condi-
tioning unit too loud preventing guest a good night sleep. Breakfast items at club lounge ran out fast and not replenished.
July 25, 2013
Rated 5 out of 5 by juan17 Hotel staff was great
Before my stay, I got contacted by Ms. Alexandra Dragomir who was excellent before, during and after my stay answering all my questions and helping with my stay. Alexandra is an example of what customer service is all about and she even exceeded that. Next time I visit Montreal, it will be difficult to pick a different hotel. Two thumbs up, way up!
July 23, 2014
Rated 3 out of 5 by Unhappyplatinumember Nice hotel with rude staff
We stayed at the hotel for one night. The hotel is nice and clean. But our experiences with staff at the SPG Platinum/Gold desk and the Club Lounge reception is unpleasant. They did finally delivered what we asked but with uncourteous, unfriendly attitude. They make no effort to make a platinum member feel special in anyway.
July 24, 2014
Rated 3 out of 5 by bul44 good location
extremly disapointed that the hotel did not inform us during the reservation process that the pool and health club were not open. they instead had a closet with a few tred mills and offered a club down the street that could be used. it effected our stay as we enjoy those ammenities.
November 23, 2011
Rated 3 out of 5 by VS13 Great location
Git dated although the rooms have been redone somewhat. The hvac for heating and cooling is almost impossible to control. Also the showers need an upgrade badly. They are not high enough even for an average person. The fitness Center is good spacious and lots of equipment.
February 2, 2013
Rated 4 out of 5 by Sunny73 Needs Improvement
Perhaps it was because this was my first time to visit Canada but the food quality lacked luster and I received better service from the back of the house gentleman who brought me my daily bottled water than from the restaurant waiters and front desk team.
February 11, 2013
Rated 4 out of 5 by Callingcard66 Watch out for using the phone
I tried calling in using my calling card/credit card for a meeting ..I ended up using my blackberry phone and I was still charged $6 for each attempt.
Unfortunately, the hotel had a power outage but it didn't affect my room but it affected my co-worker. Didn't really do much to accomodate...
July 24, 2014
Rated 2 out of 5 by Scott19 Terrible Customer Service!
The hotel is nice, conveniently located to the Bell Centre and downtown but I was so put off by the staff it's not even funny. I was in shock by the attitude of the front desk staff and will never return to this property.
January 7, 2014
Rated 5 out of 5 by JenFen This hotel has it all!
The staff at this hotel aimed to please and they did! The staff were very responsive to our requests and helpful (e.g. we required a map of Montreal and we're given one upon request). All staff we're friendly, which included front desk, concierge, restaurant staff and hotel management. Thanks for a great stay!
July 23, 2014
Rated 5 out of 5 by FirstEverREVIEW44 General Manager Made it right
I spend many nights in SPG hotels and most of the time everything goes perfect...Although this stay wasn't perfect, the GM made everything right, and I left with a GREAT feeling of being a valued Guest...
December 4, 2013
Rated 4 out of 5 by Flyingtailor Very Professional
Walked in fast check in upgraded to a suite very clean room. Had dinner not bad a little to salty but service was amazing would eat there again just for that reason alone. Check out was just as fast oh yeah forgot location prime prime.
October 7, 2013
Rated 4 out of 5 by Flyingtailor right downtown
Very nice hotel right downtown great location good service. Not the greatest SPG platinum recognition. Like I have said in previous post not a big fan of really big hotels. But overall great service good location.
October 22, 2012
Rated 4 out of 5 by david9494 Le Centre Sheraton
I stay here weekly and find the staff in the hotel very helpful, Mozart and Farrell in the lounge are a refreshing change after long days travelling. The lounge menu needs to be revamped, not very exciting !
March 1, 2013
Rated 5 out of 5 by Ottawa2013 Always a good experience
I really enjoy the Montreal Center Sheraton... it's close to my office and everything else. Ths time I was greated with a nice bowl of fruit, it was indeed a nice surprise.
November 8, 2013
Rated 5 out of 5 by CaptAWSM Great location, excellent staff, beware of cigarette smells
My wife and I always stay at the Sheraton when we visit friends and family in Montreal. However, we noticed that on our most recent stay there was a distinct odour of cigarettes in the bathroom. It was not so bad that we felt a need to change rooms, but it was annoying. The guest services staff immediately offered to change rooms when I described the problem (the offer was declined), and they also sent up a bellman to try to freshen the bathroom with a spray. I appreciated the honesty in the customer service rep's explanation: about limited ventilation in the hotel rooms. Also: the room did not have water bottles or coffee when we arrived...
April 4, 2013
Rated 5 out of 5 by Marcthegolfer Great Experience
As usual, Le Centre Sheraton Montreal delivers... Great staff, great rooms, very comfortable... Love this location and highly recommend it!
February 4, 2013
Rated 5 out of 5 by Randy13 Location
The location of this hotel is very convenient for its proximity to downtown Montreal for dining, night life, shopping, rail station, etc.
June 22, 2013
Rated 4 out of 5 by AndrewBrooklyn Professional and friendly staff
It is my favorite hotel in Montreal. Really good location, and extremely friendly staff.
December 25, 2013
Rated 5 out of 5 by Frenchie Location
Good value for price paid, it was near the place I had to go on business. Internet was easy to hook up.
February 6, 2013
Rated 4 out of 5 by BillY1982 Overall very good. Improvement needed on customer service
What was good.
1. The room is clean. The Sealy bed is very comfortable. Room facilities (water bottles, coffee bags, bathroom kits) are provided promptly when ordered.
2. I was offered to a choice of another room with better views or with a living room since I had a long stay.
What needs improvement
1. Project & Incident management - The internet service was upgraded in December, 2013. It was a complete bad project over the weekend: No fallback plan, No Plan B, Slow recovery (more than 2 days). I had the impression that the guests were not updated on the recovery process. I had to call many times and ended up complaining to the managers.
2. Laundry service - There were numerous times where I had to ask for the laundry sheet and the bag because they were not replaced. It was very inconvenient. (I had a long stay for 1 month).
3. Insufficient internal communication amongst staff - Many times after I declined housekeeping, the ladies still tried to come in and clean the room. And some occasions where two different staff try to bring the same things to me twice...
My overall impression is very good, but the hotel feels under-staffed. I guess it would be understandable due to the expensive labor cost in North America.
January 7, 2014
Rated 5 out of 5 by mannick72 As comfy as it gets
Your beds are sooo comfortable, it's like sleeping in the arms of Morpheus!
July 25, 2014
Rated 4 out of 5 by Arnie Sheraton Montreal
Great lounge, good location - central to many shops and facilities
April 22, 2013
Rated 5 out of 5 by Ludde I feel at home
Best location perfect gym and pool and extremely comfortable bed
February 1, 2013
Rated 5 out of 5 by HenryH1 No real downsides. No reason to stay elsewhere in Montreal.
Hotel was fantastic! Very memorable stay.
March 29, 2013