Rated 5 out of 5 by TLC2013 This hotel was very comfortable.
After driving for 20 hours my husband and I decided to stop and find a hotel room. This hotel offered a great government rate and the staff were very friendly and helpful. Our room was comfortable, quiet, and very clean. I would definitely stay here again.
July 1, 2013
Rated 1 out of 5 by goldengrammy Not this one
dried blood on pillow, broken metal doorstop on floor that I stepped on, called before booking room about ballon festival and was told to go to site and book and information, cost much more that if I had booked thru you.
October 16, 2012
Rated 5 out of 5 by Stlfaninca Always meets our expectations
We are originally from the Midwest and travel back there often and Albuquerque is exactly halfway between the Midwet and our home in California. This is always where we stop. It doesn't get any better.
August 9, 2013
Rated 5 out of 5 by Bunny Great nights sleep!
The beds at the Sheraton Albuquerque Uptown are extremely comfortable. It is a great place to stay! The rooms are large and the staff is friendly and very helpful.
We highly recommend this hotel!
January 24, 2013
Rated 5 out of 5 by dfjtaos Beauiful and modern!
We stayed at this hotel years ago...love the upgrades! Rooms are beautiful and comfy, staff is very nice and attentive. Very accomodating for our requests. Food is fabulous!
January 29, 2013
Rated 5 out of 5 by MiMiAR The hotel staff were great.
The hotel staff went out of their way to be very accommodating to all of our needs. From special requests to extra items. The shuttle service was great.
July 15, 2013
Rated 5 out of 5 by CJ64 MORE THAN EXPECTED
HADN'T STAYED SINCE RENOVATIONS. WHAT A GREAT SURPRISE. ROOM WAS LARGE, CLEAN, AND COMFORTABLE. 14 YR OLD GRANDDAUGHTER WAS WITH ME AND SHE LOVED IT.
January 27, 2013
Rated 5 out of 5 by Minilini Wonderful time in Albuquerque
Wonderful hotel right under the Sandia mountains. Great staff, great room. Very convenient to all visitor sites. Food was good, too.
October 25, 2013
Rated 4 out of 5 by Ghjkl Business
Nice hotel, good staff. Need restaurant open in evening
June 13, 2014
Rated 5 out of 5 by JAM78 IR-4 Meeting
Stayed here during the IR-4 conference. The service, food, people were great and the stay was excellent. Well managed hotel.
September 20, 2013
Rated 5 out of 5 by Manju Excellent Service
We enjoyed our stay and the facility is excellent. Especially appreciated the service of the Assistant Director of Guest Services.
March 31, 2012
Rated 5 out of 5 by Earl59 Great Service
It had snowed over night during our stay and the staff went out into the parking lot and cleaned off the cars. That is service.
February 22, 2013
Rated 5 out of 5 by TomfromGuam We are repeat customers!
Kudos to Mandy's skills in customer service and can-do attitude.
The pool was great this time around. Jacuzzi too.
February 19, 2013
Rated 4 out of 5 by JCASE Great Location
Great location to uptown shopping. LObby bar is friendly and lobby relaxing. Front desk staff very professional.
January 22, 2012
Rated 5 out of 5 by Boots49 Loved the place
Wonderful hotel. Staff helpful and room was perfect.
It was nice to have a Starbuck in the hotel too.
September 29, 2013
Rated 5 out of 5 by suejay The staff at this hotel was very helpful and responsive to requests.
I used the hotel for participants in a large event. Everything went better than I could have anticipated.
November 21, 2011
Rated 3 out of 5 by cb88888 Just OK
I have stayed here once before a month ago, and when I did, I had a wonderful time. I plan on staying here every month but I wish the gentleman at the front desk knew more about anticipating my needs as well as more about SPG rewards. When I checked in, I mentioned to him that I had requested over the phone with the reservationist that I get the same room as last time and if they had a fridge available as well. He gave me no response and a look like "ok, what do you want me to do about it". Then he finally responded saying getting a fridge was like the lotto. When I checked out, I had opted for no room service which is an additional 500 points, he went on to tell me how many points I had (2,800) and that it includes my stay points of 500 (completely wrong, and I actually get more points from the money I spent on the room that weekend). Moreover just a waste of time from someone who didn't know the correct information of the program. Also, unfortunately I had gone to the jacuzzi and there was a woman in there who was picking her FEET so I immediately got out and took a shower. Gross.
Honestly, besides that, everyone was very nice, the breakfast offerings at the Club level were great.
August 26, 2013
Rated 5 out of 5 by co123 Great Hotel
Nice hotel, emploeyee and location. Enjoyed the club level, great food and service.
September 24, 2012
Rated 5 out of 5 by mmmbolf Welcoming, efficient and friendly
I had a training and stayed the night in this amazing hotel. The room was spacious, the amenities were excellent quality, the bed was very comfortable and it was very helpful to have a Starbucks right downstairs for more caffeine. The rooms that were used for the conference I was attending were very well decorated. Also, every single member of the staff that I came into contact with was very courteous and friendly.
June 3, 2014
Rated 1 out of 5 by skcbc54 Expectations not met.
I was not pleased. Carpet was filthy and my bathtub and sink was not cleaned.
June 14, 2013
Rated 5 out of 5 by alexa3101 Perfect stay
the hotel was efficient and attentive; everything was lovely; wonderful room.
October 30, 2012
Rated 5 out of 5 by Karin84 Great stay;great staff!
This hotel exceeded my expectations. The staff was so friendly and helpful.
February 2, 2013
Rated 5 out of 5 by LJx52 Always a great stay with a lot of personal service.
Staying at the Sheraton Uptown is the highlight of my NM sales week.
January 6, 2012
Rated 5 out of 5 by Ingrid43 Great location
Walking distance to local malls and food. Will transport you within 2 miles-free. That does not get you to old town, glad I had my car!
Great beds-well rested. Came for conference-comfortable accommodations. Brought family and dog (pet friendly);pool too small for daughter to enjoy-never used her swimsuit.
As an SPG member had a good floor with good views. Otherwise no special treatment noted; couldn't even get a late checkout. Conference ended at 12 (checkout time) staff seemed bothered to give me til 1230 and was told I'd be charged if late. Other Sheraton's have given SPG members a "happy hour" or free coffee. Had more love from reservations.
August 5, 2013
Rated 5 out of 5 by Stump So tired
It was fine, Very clean and quite. Just needed some sleep.
September 20, 2012
Rated 5 out of 5 by 10sjnke Great place to stay
Beds were comfy, lots of pillows, good clean room.
August 12, 2013
Rated 1 out of 5 by Dolly1 No room heat in the middle of winter
We checked in after my husband was discharged from the hospital. We booked the Club level so I could access a drink and snacks later in the evening. We looked forward to a good night's sleep near the hospital where he had to be rechecked the next morning prior to driving home an hour away from Albuquerque. While unpacking I noted the room felt very cold. I presumed that was because the room had been unoccupied. I turned the thermostat up to 91 but cold air continued to blew into the room. My husband sat shivering with his overcoat on. I called for an engineer who arrived about 1/2 hour later. He pulled the heating unit apart and noted a water line not hooked up AND that the filter was filthy dirty. He changed the filter and told me everything should work fine. We could feel a bit of warm air coming out of the register but after a few minutes it turned cold again. it wa 10 pm we had to get to sleep as we had to be back at the hospital by 7:20 the next morning. My husband slept with his overcoat on. The next morning I went to get him some hot coffee and a roll but the Club Room was closed for a private party!! I would never stay at this hotel again. I complained to the front desk but was not offered a credit or anything upon or departure just a free cup of coffee and a stale muffin which I had to throw away.
December 16, 2012
Rated 4 out of 5 by Traveler864 Good hotel
As usual, a solid room at the Sheraton Uptown. However, my reservation was to include a continental breakfast,. I was not able to get the breakfast because I needed to be to the airport for my flight. It would have been nice if the reservation made reference to the fact that the continental breakfast is not available until after 6 am. However, the staff assured me they would comp my breakfast the next time I stay.
May 31, 2014
Rated 5 out of 5 by SAUMD44 Staff
The staff were the most courteous that I have ever seen! Bar none!
June 8, 2014
Rated 4 out of 5 by Lucas1991 This hotel has great features
you could offer free internet
June 5, 2014