Rated 4 out of 5 by PeterVA Hotel need some improvements
1) The outdoor pool was dirty and had some disgusting odor in the air.
2) The room lacked some fundamental items such as towel racks, full size mirror, and toilet paper dispenser.
3) The staff was overall good, however, I didn't get any recognition for being a Gold SPG member.
4) The hotel overall was good -- and we enjoyed it.
August 3, 2012
Rated 4 out of 5 by Anne920 Good Location
Ihe hotel is at a good location in Virginia Beach and was clean. My biggest issue was with the room air conditioning. the unit is positioned in line wit the sofa and the bed. If you're sitting on the sofa it will continually blow on you, and the person sleeping on that side of the bed will have air blowing on their head all night. The furniture arrangement needs re-configured for more comfort.
In addition, rooms were not ready at 4:00 due to the amount of people choosing late checkout. We waited until almost 6:00 for our room to be ready. They did provide a complimentary drink at the bar and a slight room discount for the wait.
July 17, 2014
Rated 3 out of 5 by ABBR overall review
The outdoor pool was very small. The cocktails were very expensive and watered down. Moxt of the bartenders were not very nice and acted like they were bothered when I ordered a drink. The cleanning crew wold come very early when we were still in bed and when we asked them to come back they came very late.
July 27, 2012
Rated 4 out of 5 by MinnesotaMom Right on the beach!
This hotel is located in the right place! I would recommend this hotel to everyone. We had great walks at night on the boardwalk and there are some great places to eat on the street that the hotel is on. We just parked the car in your lot and walked everywhere. We had a great time! Can't wait to come back!
August 5, 2012
Rated 5 out of 5 by Ferris13 Good Rooms/Facilities
The room was very spacious. The bathroom was a bit small.
It was difficult to set the room temperature.
The meeting room temperature was very cold but the rooms were spacious and great to use for conferences.
The view from the meeting area is spectacular!!!
April 14, 2014
Rated 5 out of 5 by rick77 Complimentary coffee
I have been coming to your hotel for the last 19 years. Last year I was a little upset that I had to pay $3.00 for a cup of coffee in the morning where in the past it was free. I will be coming back this year in July and I hope my morning coffee will be complementary.
April 3, 2014
Rated 5 out of 5 Exceeded my expectations
My husband and I recently stayed at the Virginia Beach Sheraton and we were amazed by the facility. The location is wonderful with great beach access. The room was clean, the view spectacular. We could not have asked for a nicer property.
September 19, 2014
Rated 5 out of 5 by Nightrunner007 Just like home
Each time I stay at the Sheraton Oceanfront, I'm greeted with best of smiles and attention to detail. The food is always on time and excellent. Only thing I can compare my nights here would be to say I at HOME. Thank you for your hospitality and great service.
January 21, 2014
Rated 5 out of 5 by drjpccm Almost a Perfect Stay!
Had a wonderful week, with only 1 complaint, and even that is minor: we were in a 2-bed room, and the spaces under the beds were absolutely filthy. Once in a while, the beds should be moved and the carpet vacuumed. Betcha that bottle cap (beer bottle?) is still under our bed!
July 30, 2013
Rated 4 out of 5 by lawbjw Great Stay!
Hotel is very nice. Rooms were very clean and comfortable. Nice location. Only complaint would be, check in took a while becacuse of some computer problem houskeeping forgot to leave us soap. Room service was quick and food was delicious.
July 26, 2012
Rated 5 out of 5 by Mitzi6 Wonderful Hotel with Wonderful Views
This hotel was wonderful from the first moment we walked in...they were friendly and helpful. Rooms were comfy and beautiful. We had a partial view of the ocean that was amazing. Loved this hotel and will be back next summer.
August 13, 2013
Rated 5 out of 5 by Lella30 Great place to stay at the beach
The oceanfront room was a great place to watch a spectacular sunrise! Crabcake sliders were excellent. The bartender made the wine tasting a fun event.
April 14, 2014
Rated 5 out of 5 by ALMA2014 short but sweet!
I just stopped in for a short visit. The staff went above and beyond to make sure I enjoyed my stay. It was a excellent time, great food and great service! Thank you all for your hospitality!
February 6, 2014
Rated 5 out of 5 by Fabu77 Friendly Staff,comfortable room
Greeted warmly by staff. Room was very clean and comfortable. I had a beautiful view of the beach.Housekeeping staff was very friendly.Loved the location. Close to everything.I will definitely come back here.
July 14, 2012
Rated 2 out of 5 by Mary46 location is great
The reservation process was easy but I did not get what I made a reservation for. I asked for 2 rooms, one king bed and one with 2 queens. We got to the hotel later than expected . The chain of surprises started at that point. Firstly, we got 2 queen beds in each room, because they "over booked" the king rooms! (although it was not mentioned during checking in) After 10 hours trip we decided to go to sleep, the sheets were unwashed and dirty. I asked them to change the sheet and they just left a set of sheet in the room which I had to change it myself. I also asked to change my room to a king bed room. The help desk asked me when I am going to leave and when I said Wednesday, he said the first available room is going to be opened on "Wednesday". So, I spent 63,000 spg points and was not able to get what I was looking for. The next day when we decided to get breakfast, my husband's order was "lost", it means we were waiting for more than 45 minutes for 2 eggs to be ready and apparently they gave his order to someone else! Although I should say the location is great but I won't go there again.
September 11, 2012
Rated 4 out of 5 by Rachel645 Great Boardwalk Location
We stayed at this hotel over a busy Fourth of July weekend. Our stay was extremely relaxing despite the hotel being sold out. I thought the staff undersold our "pool view room" as the pool we looked at was parallel to the ocean in the "cabana" section of the hotel (it's only a few stories high). As a platinum member, I was given coupons for breakfast (you can either get the buffet or order off the menu). With the parking pass, there is a 10 or 15 percent off coupon for lunch or dinner for all guests. We found the valet to be extremely friendly; self-parking is somewhat limited, but valet is affordable.
The hotel is located at almost the end of the boardwalk so despite the holiday weekend, we never had any problems getting prime spots on the beach. It is not in the middle of the action (by the outdoor theatres, slides, etc), but that was perfect for us.
Our standard room had a medium sized bathroom, fridge, and microwave. Drinks and food by the pool were reasonable, not cheap, but not in the double digits either. The only problem we had were other guests saving chairs for people who were not yet poolside.
December 29, 2011
Rated 5 out of 5 by dlappl Great Hotel!
Staff is extremely helpful and courteous. Although under construction- hotel is very clean and you can see that it wil be spectacular when completed.
May 21, 2012
Rated 5 out of 5 by Suzy61 Great hotel
Very impressed with the renovations. Rooms looked fresh and new and very clean. Staff was friendly and helpful. Would stay here again.
August 6, 2012
Rated 5 out of 5 by Louella12 Pet friendly hotel
Nice location, clean, and friendly staff. Our room was very nice and quiet considering it was facing the city and not oceanfront.
August 7, 2012
Rated 5 out of 5 by MikeT Exceeded expectations
It had been a few years since we last vistited. We are so glad we were able to stay at the Sheraton. The stay was excellent.
July 29, 2012
Rated 4 out of 5 by EGandkids "will go back and recommend to friends"
staff were all nice and helpful. property was convenient and room was clean. will definitely go back.
July 30, 2012
Rated 1 out of 5 by SGar I love dogs but
There was a dog next door that barked all night and kept us awake. It was a most unpleasant stay
October 7, 2013
Rated 5 out of 5 by Tammy66 wonderful
We really enjoyed our stay at the Sheraton in Virginia Beach, The room was beautiful!
December 12, 2012
Rated 5 out of 5 by RDee Great Hotel
Enjoyed our stay. Would definitely return.
December 31, 2012
Rated 2 out of 5 by bonjourq Not the best in the area
bad experience , to many problems !!
August 30, 2013
Rated 5 out of 5 by VaBchCA Love the staff- not too crazy about the bathroom
We loved our recent stay at this hotel, and we particularly love the friendly and professional staff. Our room was just as described- clean, plenty of space, and a wonderful bed. The bathroom was also clean, although a little small. Our only complaint was the potentially dangerous tub that could become slippery without any non-skid protection. Thank goodness there was a safety bar. It also would have been nice to have an exhaust fan. Overall, a lovely place to stay.
March 3, 2014
Rated 4 out of 5 by Whitedog Great staff
Friendly and accommodating
August 8, 2012
Rated 5 out of 5 by M9U5 Nice Hotel
My first stay at this location was excellent! The staff was outstanding. The one bedroom suite opening up to the pool and beach made it very convenient to just relax. I will stay there again.
September 15, 2014
Rated 4 out of 5 by Jerome A mixed review.
The hotel is in a great location on the North Beach. Our oceanfront room was beautiful and large and very clean.
There were a few issues though. The bathroom sink had the wrong water hookups. Hot was going to faucet labled cold and cold was going to the one labled hot. Most likely because maintenence didn't attach them and test them properly. Also - the cold water was coming out very slowly and had poor water pressure. The safe malfunctioned while we were there and had to be re-set by maintenance. Lastly, the railing on the deck was loose and clearly needs to be replaced.
The outside pool area did not look anything like the one on the website at all and renovations were suppossed to be completed by mid-June just before we arrived. Was very dissappointed with that.
Just before we checked out, my pregnant wife asked an african-american bellman sitting in the lobby for his luggage carrier on wheels and he sternly replied "you'll have to go and get a second opinion - this is my only way to make money!" She then had to go another bellman working there and he apologized for the other bellman's conduct and gave her the luggage carrier to take upstairs. Seriously - this is what I'm paying $340 a night for??? Obviously, that guy should be fired immediately.
Otherwise, the place is great and is in an ideal location. However, considering the high cost, we did expect better. Everything that was wrong was very noticable and easily fixable.
June 21, 2012
Rated 2 out of 5 by Bill9720 Not so Good
Have stayed at this hotel before with a wonderful experience. This time, I was disappointed as it did not live up to what I expect from a Sheraton Hotel. Although a Starwoods Gold Elite member, we were not recognized at check-in and I had to remind the clerk we were entitled to an arrival gift (I took the points.) I was told that the room had a partial ocean view but in fact, through one I had a view of the air conditioning units on the roof and the other was a view of the back of the building's facade. One window had no shades or drapes and when I called guest services,, I was told that it would not be fixed. I asked for another room and was advised that the front desk would call me right back. After waiting 45 minutes, I called a second time and again was told they would call right back. Never did so I gave up. The security lock on the door was broke and the full length mirror fell off the wall. After calling, maintenance never came to fix either during the three days I was there. There were spots of caulking and plaster on the tiles and moldings were missing around the counters.
On the other hand, I cannot praise enough the service staff in the lounge and two eating places. They were all friendly and professional and almost made me forget about the room. The hotel is in a great location.
At check-out, I was offered compensation in Starpoints so an attempt was made to make me fell better about the stay. It was appreciated as other chains do not even attempt to make things right.
July 2, 2012