Rated 3 out of 5 by JJ15 Average Starwood Property
Bed was not the picture of comfort compared to other Starwood properties. Additionally, more and more hotels are allowing guests to plug in additional inputs (Apple TV, gaming systems) into the televisions. This hotel does not have that.
June 24, 2012
Rated 2 out of 5 by NotCustomerFocused Rude Front Desk and Dated Decor
During my checkin expereience Lamar was very rude and disrespectful to me and his fellow peer. Being a Plantium member I am entitlted to an upgrade including Club Level and Suites. Lamar intruded upon the conversation I was having with the gentleman checking me in and bluntly told me there were no suites available for my 3 night stay. The gentleman who was orginally checked me had confirmed there were suites available. Lamar explained to me that my only upgrade was a Club Level room which really has no difference than any other room. According to the spg app as a Platinum guest I am entitled to Club Level Access and a Suite. I think Lamar needs to understand first not to be rude and intrusive to his fellow teammates and secondly not to guest of the property. The hotel is also dated the rooms need to be upgraded to same level as other Sheratons. My stay in New Orleans and NYC was much better than this property. Also I ordered room service one night, in which I ordered a burger to be cooked medium and it came back well. The beef lacked flavor and substance.
January 23, 2013
Rated 1 out of 5 by Mackthe55 This hotel should have better customer service
1- we ask for coffee at night, we get next mornining,
2- Room service knoked at the door early because she want to clean
3 - No free internet they charge $12.50 for each devise
4- They charge $22.50 for car parking
February 24, 2013
Rated 1 out of 5 by Tom53 Don't stay here!
The pool was closed all 5 days of stay and we were not given another place to go. We were told the day before so there was no time to book somewhere else. Men working outside windows all day.
February 14, 2012
Rated 2 out of 5 by jes123 avoid this place
Room was not made up for 2 of the days of our stay..We requested linens which were not brought up so we had to go down to front desk to get it taken care of.Hotel restaurant has poor service
October 7, 2012
Rated 1 out of 5 by Holly58 Disappointed
Needed to change rooms 3x due to mildew like odor and electrical, phone and plumbing problems. Very disappointed in hotel's slow responsiveness and the lack of maintenance overall.
December 12, 2012
Rated 5 out of 5 by galdev Thanks.
Your staff was friendly and helpful. From check in through check out we appreciated the way that you and your staff helped to make our stay enjoyable. Thank you.
February 18, 2013
Rated 5 out of 5 by 2Corinthians5vs18 Stay duiring NDP's The Summons
Became friends with the cheff, the girl at the reception desk, operations manager.
All went the extra mile to bless me as I took part in NDP's The Summons.
October 8, 2012
Rated 5 out of 5 by dog72 Outstanding service
During hurricane Sandy, the hotel provided the most wonderful service and support to our event. The service was so great that no one was inconvenienced.
November 1, 2012
Rated 5 out of 5 by jhawk MCM 2012
Great location to stay for the MCM. Friendly, helpful staff! We used the shuttle to the Metro every day and it made it so easy to get around town.
November 1, 2012
Rated 4 out of 5 by Jepeli Friendly staffs and clean room
Overall I have a good experience with this hotel. The hotel has everything I needed during my stayed, it has heated pool, gym and good breakfast.
January 3, 2013
Rated 4 out of 5 by christi123 Great location, lousy outlets
The location was central however parking
was expensive. The outlets were also loose therefore preventing any chargers from staying in.
January 7, 2013
Rated 1 out of 5 by BelowExpectation2012 Below Expectation
The service at the hotel was well below my expectation. Basic amenities were not included. It was a disappointing experience.
October 19, 2012
Rated 5 out of 5 by debbie68 Evacuation
Emergency lights are needed in the rooms. We had a 2 AM evacuation and no lights in the room.
September 27, 2012
Rated 2 out of 5 by Dutchman01 Complaints
Car had water damage in garage. TV volume could barely hear, reported, nothing done.
October 7, 2012
Rated 3 out of 5 by HMHG1 TO MUCH REPAIR
REMODELING NO POOL TV NOT WORKING PROPERLY NO REFRIDGERATOR MEDICAL USE
August 1, 2012
Rated 5 out of 5 by Jimmy06 Hotel has great features
The hotel met our needs in every way. Staff was superb! Great location.
September 28, 2012
Rated 5 out of 5 by AlSr Clean & Friendly
Everyone one helpful and friendly and the room was spotless.
November 29, 2011
Rated 5 out of 5 by Psher Close to Arlington Cemetery, staff particularly helpful!
The reception staff was particularly helpful!
August 22, 2014
Rated 5 out of 5 by XXXX X
Room was great, service was great, but TV didn't work
January 25, 2013
Rated 5 out of 5 by Chief1 Excellent Staff & Amenities
Staff met all my needs. room was excellent
September 26, 2012
Rated 3 out of 5 by Michelle5 Disappointing Stay
I have stayed at Sheratons around the US for over eight years now. I have never been more disappointed. There were a few problems.
One, finding my reservation took ten minutes to find, and I did not get a warm reception. Secondly, I had a key that didn't work, so it was hard to get into the 24 hr gym. Yes, 24 hrs but it was locked. I understand renovations, but no explanation on why there were no clean towels for the workout.
The scariest thing was thing was with my credit card "incidents". My card was charged fifty dollars when I checked in for incidentals. I have never heard of a Sheraton precharging. I was settling in for my meeting the next morning, and I read an email alert from my credit card company. It came in at 2:06 am. I was charged $74.06 by the hotel. When I went to ask the front desk, they stated it was for room service. My room service bill was less than $20 for the previous night. I started to see puzzlement in their faces, and I inquired again what the charge was for. I got a response of annoyance. After standing there a few minutes silently, the clerk gruffly said that nothing will be charged to my account again. If I want something to eat, I must come down from my room and pay for it myself. My card is mysteriously being charged by the hotel, and you’re upset with me.
August 6, 2012
Rated 5 out of 5 by Kouprey Expectations exceeded
While my travel is limited to one or two trips from Savannah, GA to the Far East yearly, I've been doing so for 14 years, usually stay in very nice hotels, enjoy good food, and expect great service.
The only negative aspect of my stay at this Sheraton was the bedding which is typical these days even in better hotels. There was a bottom sheet, top sheet, and a comforter/quilt which doubled as a bed spread. The latter was too hot but using the top sheet only wasn't warm enough. I don't understand prioritizing the savings in house keeping labor over guest comfort when sleeping. What's needed is a blanket and light bed spread so guests can adjust as they wish. Beyond that the room was very nicely appointed, clean, and spacious.
The reason for my visit was the Medal of Honor ceremony on March 18, 2014 at the White House and all awardees and their families stayed at this hotel. Otherwise I would have tried to find lodging in Washington that was less costly.
On the evening of the 17th the Army held a reception in the hotel attended by approximately 300 people. Hotel personnel staffed this event and all were exceptionally courteous and professional, and the food great.
Though I only had breakfast on two mornings in the hotel restaurant, I've never had such good service. I did the buffet and the diversity and quality of food was superb.
As well, I was very pleased with the interface I had with house keeping and front desk personnel.
The airport shuttle ran every 30 minutes and was timely and comfortable going/coming.
March 25, 2014
Rated 5 out of 5 by Shailj Clean, comfortable hotel, very nice staff
I enjoy staying here. The free shuttle is one of the selling factors for me as the location, while close to the city, is not the most convenient when you don't have a vehicle.
August 19, 2014
Rated 3 out of 5 by Andy3263 Alternate room, noisy neighbors, broken thermostat
I arrived at 8pm and my room wasn't ready, so I was placed in a comparable room. It wouldn't have been an issue were it not for the paper-thin pass-through doors that enabled me to hear my neighbor's calls all night, including those of the other person on the phone. Different neighbors the next night, but just as loud.
Thermostat was off quite a bit. When my wife called to have it fixed, the solution from maintenance was just to increase the temperature on the thermostat by about 10 degrees (set to 80-something degrees).
The carpet by the door had some noticeable wear and tearand is due for a cleaning. Aside from that, the bed was really comfortable.
April 4, 2014
Rated 2 out of 5 by Billy1973 Dissappointment
Overall dissappointed with this Sheraton for several reasons. Check in staff were not rude, but unwelcoming. Asked for adjoining room at check in as I had booked 2, but staff were dismissive. They gave us rooms that faced each other. By stroke of luck as I was walking into the one room, maid was just finishing up the adjoining room. Called the front desk, and they seemed reluctant but gave us adjoining rooms, as long as I came down to the desk to exchange keys myself.
Having a shuttle at this hotel is a must, and great that they offer it ( hotel location is just odd) the problem is the shuttle is small a always full . Two nights in a row we had to wait for an hour for the shuttle after dinner, since it would come by the pick up location already full to capacity. Management needs to rectify this recurrent issue.
The room carpets were unacceptably stained in both rooms. The facilities overall needed updating. Just disappointing , and doesn't deserve the star woods name.
August 14, 2014
Rated 2 out of 5 by JR71 Poorly Managed Hotel
I was very disappointed by three things: the front desk staff, housekeeping, and the hotel shuttle.
I had requested a connecting room with my sister when I made my reservation on-line several weeks prior to our trip. The week prior to arrival, my sister called the hotel to confirm the request. When we checked-in, no trace of either request could be found. They, of course, could not accommodate the request. As a concession, they offered us free parking. This did not make up for the fact that our request had been ignored.
Upon check-out, I saw a charge for “Miscellaneous - $20.” When I asked about this charge, I was told that I had requested a roll-away bed and that is what the charge was for. Of course I had not requested a roll-away. I requested adjoining rooms. So I didn’t get what I wanted and was charged for something I didn’t request. The charge was removed from my bill.
Housekeeping : We were given one bottle of water in our room. And it was replaced only once during a 4 day stay. This is terrible, especially considering the quality of the tap water. We never had our room service menus replaced either. And they never stocked a pad of paper in our room.
Hotel Shuttle: They are sorely deficient on shuttle seats. They either need more shuttles or bigger ones. We had to take taxis and another family decided to drive because the shuttles were full.
This hotel is in a good location. The view from our room was great. And the food was done well. Room service was a highlight. The food was on time and the order was accurate. And they followed up with a phone call to ensure everything was OK. It’s too bad the negative experiences we had overshadowed the good.
July 30, 2012
Rated 2 out of 5 by KevinM08034 Sheraton Pentagon City...need some improvement!
I'm a loyal SPG Gold Member and I only stay at Sheraton Hotels but I'm starting to rethink that decision. I have stayed at six different Sheraton Hotels over the last three months and half of those stays there were issues.
So the Sheraton Pentagon City where do I start.
We booked a "city view" room and when we checked in we first got a non city view room.
The employee at the front desk also forgot to give us a parking pass...didn't offer any information on internet or the hotel in general.
After seeing the non "city view" room I decided I would go back to the desk and get what we had reserved. There was a different person checking people in and she was very helpful and changed the room to a "city view" room, this was the highlight of the stay at this Sheraton Hotel, the view is nice.
So my wife early that evening attempted to take a shower, well there was hot water and there was cold water...but no mix. We called the front desk and the sent a maintenance person up, it took an hour to fix but it was fixed. The maintenance workers were very nice and apologized over and over...hotel didn't mention anything or offer anything for the inconvenience.
So our first night was paid with SPG Points and the second night SPG Points and cash. Well they attempted to charge us for our first night, then the second night they added an internet fee and a $20 miscellaneous fee, which even they didn't know what it was for??? The fixed the issues but again offered nothing for the inconvenience.
The INDOOR pool was closed for renovation...in August the hottest month of the year...who ever made that decision should be asked why.
So I would not recommend the Sheraton Pentagon City to anyone at this point. Maybe, just maybe after they get done with their renovations they will be a better hotel but at this point I doubt it.
September 5, 2012
Rated 2 out of 5 by RickEMT Definitely Not one of Sharaton's Best
This Sheraton hotel, which bills itself as high-end hotel, is outdated, lacking style, and has a management staff that doesn't seem to put customers first.
The Sheraton commitment to quality and excellence is definitely lacking at this hotel. Not sure if it is a franchise, or what the deal is, but I was there for 5 nights and it was consistently low attention to detail everywhere -- they weren't having a bad day -- this was how it was all the time.
I waiting almost 25 minutes to check in on a Monday afternoon, while front desk staff would start a persons' check-in, then run to get bags from the baggage room, then run out to talk to the shuttle driver, etc. When other guests in line complained to a woman who appeared to be a manager, they were brushed off. The hotel has no charm, no style. It is an aging concrete behemoth. The rooftop indoor pool area and what could be a delightful rooftop terrace had no décor, no plants, nothing except wet tile and some flimsy chairs. The rooms were 1990's style, comfortable but nothing special. They lacked a mini-microwave and mini-refrigerator that is almost standard in any other hotel of this type. The bathroom amenities were reminiscent of Motel 6. Room service trays remained in hallways for more than 24 hours on some days. Parking in this out-of-the-way location was an exorbitant $22.50 per day, even though there is NOTHING in walking distance of this hotel. The fact that they advertise as close to Metro and shopping is ridiculous, especially with the spotty van service to/from Metro they offer. The front desk telephone often went unanswered and required 2 or 3 attempts. I cannot recommend this hotel to anyone unless you are able to get it for under $90/night. I'd rank it with a low-end Comfort Inn. There are so many other more quality- and service-oriented hotels in the Pentagon City/Crystal City area to choose from.
May 20, 2013
Rated 4 out of 5 by MissBillie Check Hotel's Schedule before booking
Our first night was not too great. There was a workshop going on with a bunch of young adults/teenagers and they kept us up! They were screaming and talking very loudly in the hallways. Just hanging out like it was a dorm. I called downstairs twice and was told someone would come up and take care of it. Didn't happen. We had just driven HOURS and were tired. No rest that night. They left the next day, THANK GOD, but it really bothered me that a hotel this nice would allow these children to run wild. My husband was not happy not having a microwave nor refrigerator in the room. I would have given you ALL five stars but that first night was just ridiculous! Being vets, it was nice having the Marine Exchange within walking distance. The shuttle service was great! Thank you.
July 27, 2014