Rated 2 out of 5 by Chad70 Upgrade the staff
The staff at this hotel is generally unfriendly. One of the front desk clerks actually mocked the previous customer before me using the adults voice from the Charlie Brown cartoon. The staff standing around the elevators don't seem to be helping much either....they just stand there like body guards at a club.
May 11, 2013
Rated 5 out of 5 by Fluffyiness Great location!
Hotel is clean & comfortable. My only complaint is that my reservation specified a room with 2 double beds. The beds in our room were NOT double beds, they were super singles.
June 24, 2014
Rated 4 out of 5 by bigmac2 food, elevators and staffing disappointing
took exceptionally long time to check in they had only 1 -2 people doing check in. the elevator bank that i needed i was on 44th floor was running exceptionally slowsthe club room which i have used before was disappointing, bare minimum amount of food and replaced very infrequently coffee machine not working
August 2, 2012
Rated 5 out of 5 by Ron3 Front Desk Staff
Unfortunately, my wife had a bad experience with the front desk staff. I believe that she need to learn how important is the customer service and how to treat the customers in a humble manner. Anyway, this bad experience does not negate the excellent service and attention received from the rest of the group.
March 25, 2013
Rated 5 out of 5 by LMV1955 Great location, way above your average hotel!
Located within a short 5 minute walk to Time Square and Broadway and Rockefeller Center. Very comfortable room and was impressed that you couldn't hear any outside noise. Beautiful lobby and very helpful staff. When we return to NYC, we will being staying here again!
May 12, 2014
Rated 5 out of 5 by Barb99 Great NY Visit
The Sheraton New York is conveniently located and offered us a great home base for our NY visit. The hotel was comfortable, service was excellent, and we thoroughly enjoyed our stay. We were surrounded by great food, a huge variety of shopping, walking distance to the worlds best theaters, and Central Park.
August 13, 2013
Rated 3 out of 5 by bobspg My stay was okay....just okay
At first I was told they couldn't find my reservation. There was really no recognition of my status. I had booked this as a vacation stay and was hoping for something different.....an upgrade or something. In the past I would even sometimes find a small gift and note in my room. Not here. Very disappointed.
February 27, 2013
Rated 4 out of 5 by BFamily4 Great location
Hotel is a great location for NY
July 15, 2014
Rated 3 out of 5 by Chris314 A bit crazy...
Gold member, but don't think that translated into a better room. It was really crazy when we checked-in and system was down, so may have influenced the outcome.
It's a great location for sure. The rooms are newly updated although small. I realize NY has smaller rooms.
It was a good experience, not great.
June 8, 2012
Rated 2 out of 5 by kos2014 Lack of Response
As a Platinum member, I would at least expect a problem to be resolved once noted. This did not happen on two separate reported problems.
I also did not receive a robe nor water until also requested. This should automatic for a Platinum member.
May 26, 2014
Rated 3 out of 5 by Missy31 Birthday Stay
Nice hotel, however the bathrooms are stand up shower no tub. I stayed on the club lounge and expected to have a view or nice spacious room. It was extremely small, the view was of buildings. One front desk staff member was a bit starky. However the club lounge staff was impeccable.
April 16, 2014
Rated 5 out of 5 by MS0523 Amazing Customer Service
The Sheraton Hotel in Times Square New York is an excellent choice. My family and I could not have been happier with the service, cleanliness, responsiveness and location. Check in was fast and easy. The room was clean and well equipped, the housekeeping staff was exceptional and the club lounge was a blessing.
I truly feel that our experience was so positive because of the detail and amazing customer service we received from Shanequa Wood. My family was in New York to celebrate my mom’s 75th birthday. Shanequa went over and above in every way to help make this event special by ensuring that a cake and wine were in our room to start off the festivities. She checked on us, made sure we had everything we needed and offered her assistance throughout our trip. She is kind, caring and responsive. Sheraton is very fortunate to have her on their team. PLEASE make sure she is recognized for the truly amazing outreach and service she provides your guests.
When traveling to New York I will always stay at the Sheraton Times Square and recommend it to others.
May 30, 2014
Rated 3 out of 5 by WPJ1 Charges without notice
Disappointed. When I checked in, the woman asked if I wanted a small frig in my room (I never asked for it). I said sure -- but she NEVER gave notice it would cost $25 to store my apple. Staff should ALWAYS notify when extra charges occur on things THEY offer at check-in. And I'm a platinum for life.....
May 8, 2013
Rated 5 out of 5 by Sunnysixty Great service accommodating 2,000 women at one time
A couple thousand women descended on the Sheraton for one week. The service, the food, the attention to detail, all met or exceeded our expectations. One young woman at Reception was particularly awesome in resolving a complicated registration issue. Beth was patient, concerned, and efficient! Bless her!
July 29, 2012
Rated 5 out of 5 by PatriciaTX Guest Services needs to respond when promised callback
The location was suburb. However a personal belonging was left behind. When I contacted guest services, I was told I would get a callback within 24 hours and nothing.
June 24, 2014
Rated 4 out of 5 by Lynn62 Hotel good housing keeping noisy in the halls early in the morning
Overall a big room for NYC, clean and comfortable. Only 2 things that were disappointing - I never understand why hotels use white grout in the shower, because you always see the mold and 2 - it is a big hotel so they are cleaning all day, but really does housekeeping need to talk so loudly in the hall?
October 7, 2013
Rated 5 out of 5 by Uboat Excellent hotel and exceptional service
I have never stayed at a Sheraton property in Manhattan. The overall experience was beyond my expectations. I will certainly book this hotel in the future and recommend it to future business and personal contacts. Thank you for such great service and wonderful accommodations. A 5 star property for sure.
October 7, 2013
Rated 2 out of 5 by Daniel Needs cleaning
Room seems not to have been cleaned properly. Very poor fitness facilities which you also have to pay for apparently. Breakfest was below average with very much noice from staff throwing the china into baskets. If you want to store bags you have to pay 3 bux per item.... This is far from a luxuary hotel
March 10, 2013
Rated 4 out of 5 by Daveed1 NY DRI
My oly complaint is that the AC in the room did not properly cool the room. Given that the temperature outside was moderate, I would imagine that in the summer this room would be like an inferno. The AC system in this room needs to be repaired or replaced.
Also, there was a musty smell in the bathroom.
May 19, 2013
Rated 4 out of 5 by traveller072014 location was great
walking distance to office, restaurants, entertainment - perfect!
July 11, 2014
Rated 2 out of 5 by Carolegr Very disappointed
Well you asked for this review. We stayed at this hotel 3 times in the last year. We are gold preferred starwood members and we will not stay here again. Granted it was New Years and the hotel was full but if you are going to charge exorbitant fees for the stay you have to be able to meet guest needs. The staff couldn't care less when we complained that our 'sweet sleeper ' bed was everything but sweet. I've never had such an uncomfortable bed in any starwood property. Also food was left from our neighbors room service in the hall on the floor for over 24 hours. Elevators were impossible. We waited over 30 mins for one to go down eventually going down the service elevator. Our television didn't work although engineering did arrive in a timely fashion. I expected it to be busy but I also expected to be treated with respect and the staff just couldn't care less. The business centre was ridiculous. It cost $12 to check in for our flights and then they didn't have a printer which worked.
January 2, 2014
Rated 2 out of 5 by spgdontmatter they dont care
The hotel does not care about you. When showed up at the hotel it was a mess. Standing in the middle of the street when the only (one) valet was talking with someone. I asked to valet my car and habe a bell get my bags. I was told to self park. So i ran inside ti get one of the bells. Not one of the 7 that was standing around could help me. They said leave your key with him and completely ignored my request for a bell. So i drove around the Conner to park which was 51 for over night as opposed to the 50 for valet listed on the web site. So i carried my bags ( no bell to help). In the side door as i walk in no one said welcome as i walked in or held the door with all my bags. No line for spg memers. The lady who checked me in was rude upon asking for two doubles as opposed To the one king i booked i got the vibe that i was asking her to move mountains not change my room type. The room was nice, comfortable and cleen. It had a good location to times square. Overall not worth the money
June 12, 2012
Rated 5 out of 5 by Gary4142 Amazing Location, Wonderful service
We were walking distance of everything I wanted to see in NYC! Service was superb @ Hudson Market Rest. -Ernesto was our waiter , he went above and beyond the service standards with us making us feel @ Home! , as well Brittany and Chelsea from Front Desk
Thanks to all of them , definetly will return!
October 23, 2013
Rated 5 out of 5 The heart of Broadway
The Sheraton Times Square is truly in the heart of the Big Apple, so close to Broadway.
The hotel and staff were top-notch, eager to make our stay a pleasurable experience, the concierge and the bell-hops out front were a big help and very friendly.
The Starbucks located in the hotel was a big plus.
August 31, 2013
Rated 4 out of 5 by AJB2004 We will be back!
We had a great stay here. The room was very clean, and the staff was very friendly and helpful. We were in walking distance many of the NYC attractions. The one thing that we did not like was a surcharge for many things including a refrigerator. However, this would not stop us from staying here again.
August 14, 2013
Rated 4 out of 5 by dolom A good surprise!
After reading some reviews I was afraid the hotel would be just average while eventually it turned out to be really an high level accommodation: the room was comfortable and clean, staff very friendly and supportive, WiFi very speedy in the rooms and even available for free in the lounge (very nice!).
December 3, 2012
Rated 5 out of 5 by SPG4me Slept like a baby
Once you get past the crowds in the lobby waiting to check in - your experience will be delightful. The room was wonderful - it was quiet and cold. The bed is very comfortable. the staff very helpful & attentive. the one & only objection I had was the wait to check in. otherwise everything is perfect.
May 29, 2012
Rated 5 out of 5 by TkoSwrx I will go back
The best staff. Great customer service. I went down to ask for a electronics shop because I forgot my cell phone charger the guy asked what phone I had. I showed it to him, he came back to my room in 15 min with a charger that fit my phone. Let me borrow it until I checked out. He went out of his way.
July 25, 2012
Rated 5 out of 5 by Nerja45 Weekend retreat for cousins
What a great time. The hotel is in a perfect location for our planned activities. Was able to check in early because we needed 2 double beds. Front desk staff was very helpful. Liked the lobby access to WiFi. Actually I am returning next weekend with my husband so you obviously made a good impression.
February 27, 2013
Rated 3 out of 5 by sleepy99 LOUD HOTEL
very very busy and loud lobby area, unorganized check in. Hallways were loud at night after 10 pm, doors slamming etc... not very restful even though the beds were very comfortable. We were running a 1/2 marathon the next morning, and sleeping was not a good option at this hotel.
April 14, 2014