Rated 4 out of 5 by Tony414 Great NYC hotel
Been staying in NYC the past few years at various hotels. Can't beat the location, size of rooms, cleanliness of the Sheraton vs others. I have stayed here my past 3 trips and plan on doing so every trip going forward.
May 29, 2012
Rated 2 out of 5 by Gko88 A woefully sub standard experience
At least I was only staying 2 nights. I only ended up staying at the Sheraton because my usual hotels were fully booked and this was a last minute trip. The hotel lobby is like a zoo with what seems like a cast of thousands constantly milling around the lobby. The checking was understaffed so you have to wait an age to either check in or out. When I made it to my room it was one of the smallest rooms I have stayed in for a very long time. The sheets were creased, and the procedure to get connected to the wifi was long winded and flaky. The bathroom was so small that you couldn't get into the bath without closing the bathroom door so that there was enough space between the toilet and the door to get into the bath. On the few occasions I had to interact with the staff, the waiters looked like it was the last job on earth they wanted to do, and the bell boys were singularly unhelpful despite sitting around doing nothing. All in all I don't know what the Sheraton is doing as part of the Starwood group as I have had wonderful experiences under some of their other brands.
December 23, 2012
Rated 2 out of 5 by POOH Service
We stayed at Starwood hotels all the time.
This stay cost the most, but the service was the worest. Especially the check in staff, no smile at all, no greeting as well.
Front desk receiptionist must need more training.
December 26, 2012
Rated 5 out of 5 by culturevulture Great location, very good accommodations
The staff were all very friendly and efficient.
The only thing I would change is having at least one queen bed in the room, instead of doubles.
January 10, 2014
Rated 3 out of 5 by Debra9 Close to things I enjoy
The location can't be beat. It's within walking distance to theaters, Broadway, Central Park, Radio City, Lincoln Center, Rockefeller Center, Fifth Avenue. There are many good restaurants also within walking distance.
October 24, 2012
Rated 3 out of 5 by tsch Annoying and loud hall noise
Sound sleep or any sleep is not an option at this hotel......go elsewhere to sleep! If you simply want to put your suit cases in a room. shower, shave and dress...The hotel will work for you, if you are not too tired.
January 8, 2013
Rated 4 out of 5 by Hetak8 Great update to this convenient hotel
I used to stay in this hotel every week for 3 months as a consultant back in 2006. The updates are fantastic. Looks like a completely different hotel and the rooms are much nicer. thanks!
December 4, 2013
Rated 5 out of 5 by Emily16 Comfy and Convenient
The bed and linens were quite luxurious and the location, for a tourist, is superb. Restaurants nearby are good. The little deli right across the street has good food at reasonable prices. So glad that we stayed here
September 1, 2012
Rated 4 out of 5 by Jpurpu Sheraton Times Square
Rooms seem newly renovated. High rooms on the Northside of the building have a partial view of Central Park. Excellent gym!
January 18, 2014
Rated 5 out of 5 by cook123 Great Night's stay
I booked this hotel for only night. Wish it had been two. It was wonderful. From the reservation's department which helped me find the best rate, to the check in to check out.
I would recommend this hotel to anyone.
October 24, 2012
Rated 4 out of 5 by maxtoao Sheraton Midtown NYC 112812
I do like the hotel, and I stay there regularly. However I consistently (five times in a row) get put into rooms right next to elevator. Even as a Platinum member !!
The issue is usually resolved at check in though.
December 2, 2012
Rated 3 out of 5 by MidwestBoy Get Better Shower Curtains
Although in a great location and with courteous staff, the shower curtains within the hotel are an inferior product. Every time I came into the room, the entire room smelled moldy because the shower curtains smell.
April 29, 2013
Rated 4 out of 5 by Sabljic What's up with having to pay for Internet
Nice hotel, great location, excellent staff, but having to pay for Internet left us feeling less than great. Maybe we are over reacting but will look at other options next time we are in NY just because of this.
August 10, 2013
Rated 5 out of 5 by GlenD GREAT CUSTOMER SERVICE!!
I would like to say "Thank You"! to the staff at the hotel. EVERYONE (Front Desk, Concierge, Bag Check Area, Doorman, etc)I encountered were very polite, friendly and extremely helpful!!! GREAT CUSTOMER SERVICE!!
March 11, 2013
Rated 4 out of 5 by AnnC Location, Location
The Sheraton Times Square is all about location. The staff are helpful and friendly. The rooms are ample size and clean. The beds are comfy but would have loved a fitted sheet instead just a flat sheet on bottom.
January 31, 2013
Rated 3 out of 5 by WXyz Clean but snug
Great location, courteous staff. Queen room rather small but clean. Bathroom snug. Could have used better lighting at mirror. Please no smoking outside at front door--had to wade through smoke smell at all hours!
September 21, 2012
Rated 5 out of 5 by BOLO Cool Place
The hotel really maximizes it sapce to give you the best overall quality hotel experience. The room was clean, comfortable, and well furnished. Its also well within walking distance from everything that you need.
October 15, 2012
Rated 5 out of 5 by PePe516 Excellent hotel!
Always enjoy this hotel! Excellent, central location in Manhattan. For those who do not want the typical "New York boxed room" and desire a spacious, comfortable room for your NYC stay, this is the hotel for you.
October 27, 2012
Rated 5 out of 5 by donandhelen Great hotel--Great Staff
Check in staff went out of their way to accomodate our needs and special requests. Housekeeping was immaculate and responsive to our requests. Third time here and it will not be our last. Thanks for a great stay.
September 11, 2012
Rated 2 out of 5 by Haitham Would come back if improved service
I stayed here twice, once as a gold member when I joined SPG and once when I was platinum. I never received an upgrade passed the club floor. the rooms are very tiny and you can hear the noise from the next room.
April 13, 2012
Rated 4 out of 5 by Lynnieg Great location
Great location, bathroom is small, beds are not as comfortable as they used to be, wifi should be included for preferred members even tho they don't travel a lot, room phone should not have to be charged to work
June 16, 2013
Rated 5 out of 5 by Jake Amazing staff and location!
The staff at this place is amazing! Meredith was fantastic in helping with every question I had and Edwin knew what he was talking about! Also the concierge and lady on night audit were very helpful. Great Stay!
June 11, 2013
Rated 3 out of 5 by star21 hotel
Not alot of amenities. Very expensive and not many options in the hotel for food options. Just not very impressed with staffing and the concierge was not accurate with times and options of tourist information.
August 14, 2013
Rated 4 out of 5 by Nessie Great time!
The hotel was definitely everything we expected. I think we would have been happier when the construction was done so that we didn't have to hear the noises from the floor below but other than that it was great.
May 24, 2012
Rated 5 out of 5 by LindaL1 First stay, great stay.
This was my first stay at a Sheraton, I work in HR at a Sheraton in CT so my expectations were very very high- everything was great- the food, the front desk and the location. I loved the Sweet Sleeper mattress.
December 20, 2012
Rated 4 out of 5 by Themaninwhite305 The best possible location
I strongly recommend this hotel as one of the prime best location in time square. It is just a few blocks from time square as well as from Central Park. Don't be confused by other's description this is the one.
December 30, 2012
Rated 2 out of 5 by JimQ Equipment not good
Iron didn't work
TV remote didn't work
Had to screw the shower head back in
For $350 a night I would expect more
20 minutes we got another iron
Not sure when they came with a new remote as we had left the room
June 28, 2013
Rated 4 out of 5 by MarFrancel Excellent location
This hotel have an excellent location. The first time, the room was ok (floor 49) but the second time, my room was very tinny (room 1953). The hotel looks good, little old but in general was a good experience.
June 25, 2013
Rated 5 out of 5 by Grrink always perfect!!
I stay at this hotel every month for work and it is always perfect, as are the staff, rooms, location everything!!
January 18, 2014
Rated 5 out of 5 by vhcstr Perfect Location
Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay!
November 19, 2013