Rated 5 out of 5 by JPNYCYOM Excellent
The only thing to improved is the club lounge use to serve a more expanded breakfast as hot food and fruit are no longer offered. I felt the offer for breakfast was subpar and not to my expectations.
October 2, 2012
Rated 5 out of 5 by Debbers Staff
The check in staff were excellent! Made us feel very welcome.
February 23, 2014
Rated 5 out of 5 by aidan26 great service and location
Fantastic customer service, rooms are spacious, clean and very nice. Located in center of Union Square close to everything. Lobby was beautiful, with a great coffee shop. We really enjoyed our stay.
April 8, 2013
Rated 4 out of 5 by parrothead58 great location
hotel is in very convenient location. it is very near to several of our favorite resturaunts and activities
2 minor draw backs
room size (king) a little cramped
check in time for SPG GOLD very slow
August 23, 2012
Rated 5 out of 5 by RockyMountainSkiier Consistantly good
Our New York hotel of preference..and there are a lot to choose from! This hotel is well located, well staffed and well mantained. We know there won't be any 'weird' suprises so we keep coming back.
October 26, 2012
Rated 3 out of 5 by Baubie what heavnly bed?
several years ago it seems to me that starwood changed out the mattresses; they are hard, hard , hard. I could just as well sleep on the floor and won't be able to stay at shearatons in the future.
January 21, 2013
Rated 2 out of 5 by ToyFair14 Poor customer service
They tried to fix my TV for 5 straight days and never did fix it.
February 21, 2014
Rated 3 out of 5 by Annie4168 Uncomfortable beds
Although the room was nice and the reception staff very friendly, we had the worse nice sleep we've ever had in a hotel. The beds were soft and lumpy in areas and made it very difficult to sleep.
April 6, 2013
Rated 4 out of 5 by Sbaroi Excellent location
Location is excellent, room was ok, the staff was helpful. But I was surprised to see that you have to pay for internet in your room even in 2013 where wi-fi is pretty much free everywhere else.
May 30, 2013
Rated 3 out of 5 by bellabop tough times
The first room I was assigned had a guest in it occupying the room. Very embarrassing walking in on someone. A large empty bottle of vodka was under the curtains and was not removed for 2 days.
August 3, 2013
Rated 5 out of 5 by 96mags This hotel is in a great location
We were within walking distance of everything. Rockefeller Center, Central Park, Times Square, 5th Ave and the Theaters! The hotel is very clean and the staff was very polite and helpful.
October 22, 2013
Rated 5 out of 5 by Selena BEST HOTEL IN MANHATTAN
Great experience!!! The hotel has a very good location, we did not missed anything in Times Square, the Theater, the shopping, and the amability of the hotel personnel, we all had a great time.
October 25, 2012
Rated 4 out of 5 by Art68 Would Return
Overall this is a good property. The lobby area can get a little crowded. Staff is generally pleasant. Expect to spend a bit of time waiting for the elevators from morning until early evening.
June 16, 2013
Rated 4 out of 5 by Doug Location
Perfect location for what I needed (business). Room was well appointed and clean. My only gripe was that the TV control didn't seem to work. I did not call for help as I stayed only one night.
May 8, 2013
Rated 4 out of 5 by Mich51 NY comments
Beds are somewhat small and too firm. Not really comfortable. Hotel should look into having staff more frequently tour the hotel to pick up completed room service orders and empty glassware.
September 3, 2013
Rated 4 out of 5 by BenFromParis This hotel has a great location and a good comfort for NYC
I recommend this hotel to anyone who wants to explore NYC in great conditions especially for a short stay. The location is perfect 5 minutes from Times Square and 4 minutes from Central Park.
April 9, 2013
Rated 5 out of 5 by Nat66 Good value for money
Great Location, friendly staff, nice premises. However no bar fridge available for personal use - mini bar extremely expensive eg. $7.50 for a bottle of water and a very busy Foyer and lifts.
December 19, 2012
Rated 3 out of 5 by apap Not sure I would go back
The bed was uncomefortable. I felt they did not check the room before I entered. It was clean, but the toilet did not flush, and the TV would not turn on.
One of the receptionists was rude.
January 16, 2013
Rated 5 out of 5 by erin0484 Great Location, nice hotel
Visited NYC for Christmas. GREAT location. Walking distance to Time square, David Letterman, Radio City Music Hall. Nice rooms, Staff was very helpful and friendly! Would gladly visit again.
February 14, 2013
Rated 2 out of 5 by bjls Needs improvement
Staff were broadly unfriendly and unwelcoming. I travel around the world with Starwood and this hotel experience was a total disappointment relative to other properties.
December 9, 2013
Rated 5 out of 5 by Julss Loved the Sheraton Times Square
I loved everything about the hotel. It was clean, the staff professional & great location. I will stay there every time I'm in New York. Oh, and not to forget the best bed linens anywhere.
August 2, 2013
Rated 5 out of 5 by Steve332 Hotel is centrally located
Just got back from our first visit to NYC. My wive and I will definitely be back. From the day we checked in to the day we left all staff met our expectations, especially Jade at check in.
December 7, 2012
Rated 5 out of 5 by aecon Great hotel!!
Enjoyed my stay at this hotel this past weekend. Could not have asked for anything more. The hotel was close enough to Times Square but away from the noise. Also close to the subway lines.
October 3, 2012
Rated 5 out of 5 by culturevulture Great location, very good accommodations
The staff were all very friendly and efficient.
The only thing I would change is having at least one queen bed in the room, instead of doubles.
January 10, 2014
Rated 4 out of 5 by Kevin Great environment
This hotel has a clean lively environment. My only recommendation is to have more food at the SPG club in the evening other than veges, cheese and crackers. Some hot dishes would be good.
February 22, 2013
Rated 4 out of 5 by Dudu acustics
Dear Sirs / Madams
the acoustics might be a problem
Some regular noise from next room or next door sound's clear. this refer to shutting doors, flushing water ETC - not to talking
December 9, 2012
Rated 4 out of 5 by Veronica This hotel has excellent location
Love the location of the hotel. Staff were exceptional. Disappointed in a lack of restaurant choice in the hotel. Prefer having a choice of inhouse restaurants during inclimate weather.
April 13, 2013
Rated 4 out of 5 by VickyQ This hotel is in a great location
The hotel location made it easy to navigate N.Y. the rooms were a little small but maybe that is the way of N.Y. The bed was comfortable and the room was clean. I would stay here again.
April 29, 2013
Rated 5 out of 5 by dardar This hotel is in great location
This hotel's location makes your NYC trip easy to navigate. Subway is at the corner, walking distances to great things are close, nice restaurants close by, just a wonderful experience.
September 15, 2012
Rated 4 out of 5 by 123abc Great locaction, OK Services
The lack of free wireless is a big negative. The room was fine but small. Someone should refresh the pained shelves in the closet as they looks like they have been used to store bricks.
January 24, 2013