Rated 4 out of 5 by Fafner Top quality commuting to New York city
This hotel is perfect for visiting New York wthout being downtown, yet having easy non crowded access. For New York suburbs, this hotel is unique because it is quiet, pleasant, very close to scenic Hudson Valley and located in safe uptown neighbourhood.
The hotel has outstanding premises, and clean, warm rooms.
October 18, 2012
Rated 5 out of 5 by Ernest20 You'll Sleep Like Rip Van Winkle
Hotel is quiet and clean. Furnishings are handsome and tasteful. Staff is friendly and accomodating. Buffet breakfast in lounge is fit for a king. A fine place to rest and relax. Have enjoyed each of my stays here. Only downer is a $50 pet cleaning fee per night (which is different than other SPG hotels).
August 26, 2013
Rated 4 out of 5 Bathroom was dirty but had a good time
We checked into the hotel late Saturday night. I went to give my kids a quick bath and the tub was very dirty. There was soap scum and wrappers in the tub and dirt all over the wall to get in. Last thing I wanted to do with 3 kids was scrub the tub. Other then that we did enjoy our stay. Staff was very nice.
January 22, 2013
Rated 5 out of 5 by Pantherdog Business Trip Best Surprise
Stayed at this hotel for business, had no real idea what it would be like as I have never stayed with the Sheraton brand before. The staff is quite impressive and attentive to your needs. The decor is nice, could read stuffy, bu well done. The rooms are very clean and relaxing. Great place to work and stay!
June 26, 2013
Rated 3 out of 5 by Edgar coming here for five years.
room 404, allergy free and with feather free pillows, great. lamp shades are worn and damaged.
I had to ask front desk staff to send some one up to take all the food trays off the floor in the hallways, several times ( not mine)
This property was great four and five years ago. Needs to be updated now
September 16, 2013
Rated 4 out of 5 by Sharon84 Restaurant Needs Improvement
I went to the restaurant to have breakfast. It took several minutes to get a cup of tea. I waited over 5 minutes and no one waited on me. The waiter looked at me twice and totally ignored me. I ended up leaving and getting breakfast elsewhere as I could not afford to be late to a morning meeting I had.
May 12, 2012
Rated 4 out of 5 by David18 May Tarrytown Stay
Everything was excellent from beginning to end. Solid property, excellent lobby/bar/restaurant, good clean rooms, quiet Club lounge, and one of the most exceptional Starwood staffs I've stayed with.
Property is also next to a nice grocery store which provided an easy, healthy, cheap meal alternative.
June 11, 2013
Rated 5 out of 5 by DJP67 Great staff, great hotel
If you are staying in the White Plains/Rye area, this is the place to stay. The staff is attentive and professional, the hotel is modern and clean. Restaurant is small, but service and food make up for it. Great bar staff, say hi to Sammy!
December 18, 2013
Rated 2 out of 5 by Disappointed30 Disappointed in Ammenities
I was very disappointed in sevice for the amout I paid. The television kept freezing while I was watching it. The use of WiFi and a Refridgerator was a fifteen dollar and a ten dollar charge. There was no breakfast included. I have stayed in less expensive hotels with more ammenities.
October 3, 2013
Rated 4 out of 5 by CGS74 One of the better Sheraton's in the NYC Area
Pleasantly surprised with the overall experience at this Sheraton. Excellent staff - professional, courteous and extremely helpful. Restaurant food is very good for a hotel restaurant. A bit pricey but the food did not disappoint.
December 9, 2013
Rated 5 out of 5 by FrequentTraveler215 Great for business
This is a great hotel for a business stay. The rooms are comfortable - great bed and I especially enjoyed the comfortable leather chairs in my suite. The restaurant also has a a good bar and good selection of food. The staff is well-trained and accommodating.
November 7, 2013
Rated 5 out of 5 by LouB Hotel Review
This hotel is located in a great area that is convenient to major highways for travel to NJ, NYC, and lower CT. Staff is very accommodating, rooms are good for work or relaxing, nice restaurant and bar with outside seating, upscale look and feel in lobby and rooms. Great find.....
September 14, 2012
Rated 1 out of 5 by Shari9 Needs major improvement
The TV and phone did not work. The bathroom tub was clogged and the tub filled up with hair and slim from previous guests. We could not wait to check out and get to another hotel.
December 30, 2013
Rated 4 out of 5 by Henryb Elevator issues
Nice hotel, and staff was fine etc BUT there were only 2 elevators for the whole hotel and one was out completely while the remaining one was not working properly. The net result was very long wait time to get from our floor to the lobby and visa versa. It was a real problem.
October 17, 2012
Rated 5 out of 5 by bp1216 Great service, very clean
Staff was super accommodating. Room was very nice and clean; beds were comfortable.
January 21, 2014
Rated 5 out of 5 by Sully very nice
We thoroughly enjoyed our stay at the Tarrytown Sheraton. The room was beautiful and the staff was very attentive. Our only complaint the whole time was that the elevators were small and slow. This is a small complaint, though. Very nice overall. We would stay there again.
June 10, 2013
Rated 4 out of 5 by NanDet Great Location and Staff
Very nice location in a small town close to New York City. Short shuttle ride to the train. Staff was very helpful with getting us to/from train station and reading train schedule. Need to update local restaurant listing as some of the places we wanted to eat were closed.
June 30, 2013
Rated 4 out of 5 by TD66 First day Awesome
We were treated like royalty when we first checked in. Because they do not maintain the club room on week ends. we were given appetizer and breakfast worth $28 each. I chose a free drink for my gold membership. They gave me an extra coupon for my husband. We sat at the bar and watched the US-Canada hockey game while we drank our drinks. The food manager made our drinks and was the delight of our stay. We chatted with him and other guests. Each time we came to the restaurant he went out of his way to make us feel welcome.
The next day we went to NYC early. The staff gave us excellent directions to the train station and the free parking there.
Then we arrived back in our room all ready to enjoy its luxury. Low and behold, no one had cleaned the room, exchanged towels, refilled the shampoo, etc. Evidently no cleaning staff had even entered. We called downstairs. They offered to send up fresh towels. We said no. Everyone knows how you put your life on hold until someone decides to show up, etc. We were exhausted and just wanted to sleep. I told the lady to tell the staff the next morning when we checked out. Those at the desk the next morning seemed clueless of the situation. (To top it off the coffee on the club level was out that morning and since they had not refilled the coffee in our room... I needed caffeine when checking out ) They FINALLY gave us 10 percent off our room. (Make sure you know your math--at first they indicated 10% would be $10. ) I re did the math for them and then all was ok. I felt bad. I feel customer service should have a remedy ready for bad service for which they were told the evening before. To me, points are a worthless remedy.
It is a beautiful hotel in a beautiful setting and easy to get to NYC. Thanks to the restaurant manager for making our stay special.
February 24, 2014
Rated 5 out of 5 by Robin22 Great features with extremely friendly staff
The staff in this hotel always go way above what I expect from a hotel. The bartender Sam is always friendly and helps make the time in the hotel feel more like "home". The rooms and lobby are clean and well maintained. The location is great when traveling in this area.
February 14, 2013
Rated 4 out of 5 by Jussi75 Very nice stay close to NYC
We were staying in Tarrytown after spending the day shopping in the nearby Outlet park and on our way to NYC.
The stay was overall very nice, only downside was lack of free drinks at the Club Lounge. Snacks and breakfast in the lounge was though nice continental one.
July 19, 2012
Rated 4 out of 5 by ASkillz Weekend Escape
Came up to area for a quick getaway and to see Kykuit. Easy to get to. Not much around the area but their are 2 diners, a friday's and grocery store close by. Pretty much and industrial park. My stay was comfortable, but wouldn't stay here for a long period of time.
August 15, 2012
Rated 4 out of 5 by Randy19 Great option
Stayed for a wedding - very nice hotel, met all of our needs except the restaurant closes at 10:00pm. Large groups of people congregating from from 3 different weddings were looking for food after 10. Internet is pricey too. Other than that... fantastic.
October 10, 2012
Rated 5 out of 5 by Bill9720 Excellent Stay
The staff at this hotel was magnificent. From the greeting I received when I walk through the door to the check-in and the wait staff I could not have asked for anything more. They were thoughtful and experienced and met and surpassed any expectations.
June 9, 2013
Rated 5 out of 5 by Pal58 Good Stay
We were in the area so that my wife could attend my niece's bridal shower. The hotel was very convenient and exceeded our needs. The facilities were very good with a nice breakfast and club lounge feature. We thoroughly enjoyed our stay.
October 11, 2013
Rated 5 out of 5 by Joseph144 My first stay at the Sheraton in Tarrytown, NY
The hotel is first class. The staff is exceptional, the food was delicious, the workout center was superb and the sleeper bed was incredible!
December 29, 2013
Rated 5 out of 5 by Anonymous Attentive to detail
Well-staffed front desk, clean environment, very comfortable beds, and made an effort to have "quiet hours" after 10 pm, which we appreciated. Our only concern was that the shower floor material was slippery when wet. Suggest adding treads.
June 9, 2013
Rated 5 out of 5 by Jcg1111 Terrific hotel!
I found my stay here relaxed, taken care of and the staff was so impressive. Amazing customer service.
My only comment is the breakfast was extremely slow in the morning when it is advertised as 15 minutes and my sausages came out raw.
December 27, 2012
Rated 5 out of 5 by navajo Very nice but small.
Hotel staff and housekeeping are very friendly. It is in a good location away from the hustle of NYC. But close enough to visit or see a show every day. Restaurant is too small and there is never enough help. Food is not the greatest.!
January 2, 2012
Rated 5 out of 5 by Betty1211 A modern and comfortable hotel
We enjoyed our stay at the hotel. The room and bathroom were well designed and comfortable. We especially enjoyed the large shower, and good room ventilation. The only downside was a too soft mattress.
November 11, 2013
Rated 4 out of 5 by WPaul 2 nights in Terrytown
I was happy with everything, except
the club card evening drink/appetizers
"thing". The hotel confirmation/printout I had said complimentary drinks/appetizers. There was a $14.
limit and no drinks included.
October 27, 2013