Rated 4 out of 5 by Mayday2013 A good room & hotel but needless annoying charge
We moved the bottled water onto the tray ... about 1 foot. The maid didn't see it and we were charged (after checkout) over $5 for the water we never used. We protested. No results yet.
What a needles hiccup to end a great stay.
June 4, 2013
Rated 1 out of 5 by RMC1 Unexpectedly dumpy
Room smelled moldy. Refrigerator was broken and needed to be replaced. TV remote was broken and needed to be replaced. Carpeting was soaking wet near the window-very disgusting. Elevator was broken. Crossing Sheraton off my list!
August 19, 2012
Rated 5 out of 5 by Lils Very Impressed
It has been a long time since I last was at this location and I must say that I was very impressed. The room met or exceeded my expectation and the staff were friendly, courteous and made me feel like a somebody.
I'll be back.
October 26, 2013
Rated 4 out of 5 by KrisL1717 Great Food, comfy room
Room was very big, with a comfortable bed, however, for the first 5 hours I was there, more than half my tv channels didn't work, just all static. That problem seemed to fix itself by the evening. Food at Crave for dinner & breakfast was great. I bought a spa package from Caesars on top of my 50 minute Swedish massage and although I enjoyed it there are a few things that would be nice to have changed slightly: -I had a body wrap treatment, and the mud masque was mixed with cold water....NOT very pleasant to have put on!!! Also, the masque was put on with a small wooden spatula, and took quite a bit of time, so I felt quite cold :( -I had to leave the treatment room between treatments, which while understandable because they had to clean up, was kinda of a shock to the senses...quiet, dark, warm room, out in to brightly lit, cooler waiting area. Not sure if this could be changed at all. Overall, the spa was nice, just those few things detracted slightly from the experience. The staff was great, very friendly. The gym at the Sheraton is very small and limited.
December 21, 2012
Rated 5 out of 5 by gaya366 Great location, wonderful staff
We were greeted with a smile and attended to promptly. All our questions and requests were handled with the utmost efficiency and courtesy. Rooms are great and the Starbucks and Tim Hortons make mornings that much more sunny!
June 10, 2013
Rated 5 out of 5 by Danni Gorgeous Hotel!
The Sheraton at Richmond Hill offers everything you need from a great fitness center, to a Starbucks to a pool and great restaurant. The bed was one of the most comfortable beds I've slept it. Will definitely be back!
September 24, 2012
Rated 4 out of 5 by CNFamily Just what you need
Hotel has all you need: gym, pool, bar and pizza back on the menu. Desk staff work to accommodate your needs for any extra's you may require. Walking distance to other restaurants. Well suited value for the cost.
March 23, 2013
Rated 4 out of 5 by drsue13 Comfortable bed and great shower
Check-in was smooth and friendly and my SPG membership acknowledged/honored. Loved the bed and bedding and great hot shower. Food at the banquet Friday night provided great variety and taste. I would stay again.
February 24, 2013
Rated 3 out of 5 by Dara27 Customer service disappointment
I believe customer service is what separates the good from the great. My families stay was average at best due to unacceptable customer service, especially from a reputable place like the Sheraton
June 3, 2014
Rated 5 out of 5 by Re54 internet
Great room, very clean rooms, wonderful linens. I was surprised about the internet charge, when booking I thought the internet was free... Food in the restaurant was good. Free parking was a real bonus.
November 15, 2012
Rated 5 out of 5 by Laura57 Excellent service at this hotel
My stay at this hotel was lovely. The room was attractive, the bed was very comfortable, and most of all the service was wonderful. All the staff that we had contact with were so hospitable and helpful.
January 26, 2013
Rated 4 out of 5 by Ang55 Comfortable
Our room was spacious and comfortable. The pools were great, spent many hours relaxing on the deck.
August 26, 2014
Rated 4 out of 5 by Lorado Food
The hotel was great but the food for the conference left alot to be desired. I heard alot of feedback from others especially around the lunch or lack thereof served at the tribute luncheon on Monday.
May 1, 2013
Rated 3 out of 5 by JoJo Great location
The hotel was right on highway 7, very close to the highway and all the shops and restaurants. Service was great. Hallway was a little too warm, otherwise, everything was great.
Will come back!
July 2, 2013
Rated 4 out of 5 by PLock Wifi
Considering that most hotels now offer free wifi. I found it rather surprising that you only offer free wifi in the lobby. I hope that you would consider offering free wifi in the entire hotel.
October 28, 2013
Rated 5 out of 5 by Johnmac67 Mr Mac Cormack
This is a great place to hold an event, and still be a hotel when needed. What I mean after the party and dancing there's still a beauitful room and great people to handle your every desire.
December 20, 2012
Rated 3 out of 5 by Am27 Hotel Needs to be Refreshed
The Hotel has a great location and great service, however the rooms and hallways are dated. The room needed a facelift, it had old stained carpets and furniture.
July 2, 2014
Rated 1 out of 5 by s12345 Terrible
My room was terrible, there was mold on the shower curtin, the toliet ran all night, I complained to the front desk every day and still nothing got resolved. I will never stay here again.
August 20, 2012
Rated 4 out of 5 by Tom35 Convenient Location
Close proximity to Major Highways.
However, roadwork / construction in nearby areas is causing traffic delays.Hopefully, these projects will be completed in the not too distant future!
October 19, 2012
Rated 4 out of 5 by CLA10 Family & Pet
Location was good as it was right next door to the Convention Centre.
-Pet was allowed to stay in hotel room (at an additional charge) which addressed a concern of a family member
November 6, 2013
Rated 4 out of 5 by Ckminnie Club Level
Nice hotel in a good location. Loved the club lounge. Worth the extra money for the perks.
August 18, 2014
Rated 4 out of 5 by Ger47 Convenient to golf, restaurants
Very convenient to golf courses and several restaurants. Our principal purpose was to play golf.
August 13, 2014
Rated 5 out of 5 by Steve0303 The staff was very helpful.
The hotel was conveniently located and the staff was very helpful. The club lounge was nicely decorated and adequately stocked with amenities. The upgrade received was nice.
April 12, 2012
Rated 3 out of 5 by scoobie007 Can be improved
-Bathtub wasn't draining properly
-TV had to be turned on twice before you could watch anything
- Sink was not properly cleaned. Dirty at the edges.
May 28, 2014
Rated 4 out of 5 by Ann43 Lovely hotel no free wifi
Hotel facilities are very nice but for price paid as a business traveller paying for WIFI is an unnecessary charge much cheaper places offer it free
May 23, 2014
Rated 3 out of 5 by Bryan44 not to bad
For the price not to bad, rooms were definately not the cleanest and the hot buffet breakfast was not to great, but for the price I would stay again.
March 25, 2013
Rated 2 out of 5 by jean7 Had to Pay for Internet service.
Very disappointed that I had to pay 7.99 to have WiFi in my room! Although this hotel was comfortable, I would choose a hotel with free internet.
May 17, 2013
Rated 5 out of 5 by Rosesong63 A Great Stay!
Room had great beds and was nicely appointed. I love that there is a small fridge.
Relaxing colours and amenities.
I would definitely stay again.
September 27, 2013
Rated 5 out of 5 by Steve0303 Nice and Convenient
This is a nice hotel in a convenient location (close to expressway and close to many restaurants). The staff is courteous and attentive.
June 8, 2012
Rated 3 out of 5 by sporttraveller12 Communication Issues
Had issues with room temperature and front desk messed up a couple of our group reservations. Was a pain! Breakfast was great!
April 14, 2014