Sheraton Atlantic City Convention Center Hotel

  • Two Convention Boulevard
  • Atlantic City,
  • Nueva Jersey
  • 08401
  • Estados Unidos
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Rated 3.5 out of 5 by 522 reviewers.
Rated 3 out of 5 by Excellent hotel for weekend stay! Just stayed for one night, check in at 9:30pm was easy and quick. Front Desk Honor my Suite Night Award. Nice view from my Queen Bedroom / Suite. To be honest, I preferred to have King Bed instead of Queen for a room consider as a SUITE. Are you agree with me? Be aware for a long walk for Self Parking from the parking lot to the hotel. Self Parking $15. Very Close to all the Factory Outlets around the area. June 23, 2014
Rated 5 out of 5 by Perfect location, great views, immaculate rooms and great hotel team The location couldn't be better, perfectly situated close by the train and bus stations and easy to reach by car. The rooms are spacious and very clean. The hotel is central, but the rooms are quieter than most as it's set back from the boardwalk - meaning you get a great nights rest after all the fun on the sea front. I would highly recommend this hotel both for business travelers and families. The beer in the Tuk restaurant is fantastic also, lots of choice and great value. April 3, 2013
Rated 1 out of 5 by horrible never ever again and will not recommend to anyone April 23, 2014
Rated 1 out of 5 by Not a pleasant experience The bad experience started when we first arrived. We had to wait in our vehicle for over 20 minutes before we could enter the hotel. We were told our vehicle was over sized and could not be parked in the garage. We were waived the valet fee by Patricia at the front desk. Went to take a shower the next morning and there was no hot water and the water pressure was so low. Bathroom was not clean, hair around the toilet and basin. Trash cans were not empty and had gum stuck to the bottom of them. I expected so much more from the Sheraton in AC. Ask to speak to a manager during checkout, waited 10 mins. and was told the manager was on the phone. Karen at the front desk gave us $30 credit towards the room. Haven't seen the credits on my credit card as of yet , so I will give it a couple more days. You don't have to worry about a return visit. January 21, 2014
Rated 1 out of 5 by Less than what I have come to expect I have stayed here other times, not sure what happened? Initially when I checked in the front person mentioned that there were no rooms in the club floors because they were still cleaning them. On Thursday August 22nd around 8:15 Am I handed the front 2 shirts to get laundered. Never got my shirts. I checked out yesterday morning and I was told someone would contact me. I guess its not happening. I hope I will get re-iumbursed for the shirts if they don't find them? August 24, 2013
Rated 1 out of 5 by unhappy hotel guest We stayed at the Sheraton in Puerto Rico last summer and had a great experience. Last Friday, we checked into this hotel in Atlantic City and find the facility not well kept, noisy,pets ect. The most important issue we have was with the front desk staff, they were not helpful, not knowing why charges are being made to our credit card in multiple amounts for the same one night stay, as well as the insulting attitude of the front desk supervisor. August 20, 2013
Rated 1 out of 5 by Would Consider Not Staying Again This was the worst experience ever at a Sheraton. Ripped sheets, room smelled like smoke and hairs in the bed that were not mine. Then when I checked out and told the customer service person about the hair, who I think was a manager he said "ew", how nice. They gave me someone elses bill at checkout when I called to get my corret bill they sent me last years, then it took them four days to call me back to get me the correct bill. What a joke. October 27, 2012
Rated 2 out of 5 by Disappointed ! I live in Maryland.I came to Atlantic city to enjoy some much needed vacation time(4 Days).During my first day I received a call from my daughter (that's in the Air Force) That She came home to surprise me. I want to check out but the front desk manger said I would still have to pay for the four days I booked. Very bad customer service. The next time I visit Atlantic City this Sheraton would be the last place I spend my money. November 13, 2013
Rated 2 out of 5 by Disappointing, needs quite some work Platinum status "upgraded to club", nothing else, not even asked if I'd like a double double bed v. King bed as hotel completely empty on a Wednesday (I stayed overnight to play golf next day). Was on Club floor, but Club not open and fully functional other than weekends. I missed "evening hors d'ordeuvre", ZERO morning food, not even a granola bar. Club had water, no soda, juice, etc. Espresso/cappuccino machine needed servicing - overdue according to LCD display. Containing milk product, I'm not brave enough to try and risk ruining my day with an upset stomach or worse. I expected that parking wasn't free with hotel although Tun Tavern Restaurant in hotel on site notes "Free parking across the street". Parking is in Convention Center and is a charge with valet being double. Bar in hotel was not open. Restaurant was not very good, steak undercooked and undercooked on return from kitchen to re-cook, "Filet" was tough sirloin, $3 Bernaise was tiny cup out of a bottle. Very disappointed in Restaurant. Recommended for Convention Center. Overall - not up to standards anywhere except standard Sheraton Bed. April 4, 2014
Rated 5 out of 5 by Enjoyable Vacation I had a good time at the Sheraton Atlantic City Convention Center. The staff and facilities was great. The price for accommodations met my needs and the location was convenient to all of the places (shopping, food, relatives) that I needed to have a wonderful vacation with relatives. Looking forward to staying in the future. March 11, 2014
Rated 5 out of 5 by Great place We had a wonderful experience, staff were very nice and professional. Our room was comfortable, clean and bathroom spotless, June 26, 2014
Rated 2 out of 5 by Below the standard level This hotel is average and below the Sheraton standard. Room was not clean, stains on the carpets and bedding was not "super comfort" as they say. The mattress definitely needs to be replaced. The parking is far from the hotel and you have to walk outside. The hotel did not respect their advertisement for an upgrade to club level although I am an spg member. I guess we wil not come back to this hotel. July 23, 2012
Rated 5 out of 5 by Weekend trip This hotel has it all. First off the people, from management like Nadir Ahmed, Bob, Maria to the valet people like Christian & Jeremy. Everyone treats you like family. The location is great, away from noisy boardwalk, yet close to shopping & casinos. Club access is great for breakfast &n snacks. I highly recomend this as the hotel to stay in Atlantic City! January 26, 2014
Rated 4 out of 5 by The Definition of a great service. Imagine a weekend full of over excited little dancers and their overbearing parents? Now imagine a staff that not only was capable of handling all of this with professionalism and grace, but understood some of the nuances that come with this specific clientelle, like our porter who knew first thing to do when entering the room was to hang up the costume bag and to put extra care into the handling of the "ribbon bear," and the breakfast host who gave a little sister an apple with a smile and some much needed attention, and the bar tender who understood the tired dad who needed that drink :). Bravo, staff at the Sheraton. Bravo. April 28, 2014
Rated 5 out of 5 by WOW! This property exceeded my expectations on a number of levels. They insured that my stay would get off to a good start with an email explaining the availability of temporary parking while checking in. The folks at the Front Desk were friendly and efficient, and the VIP Suite upgrade was a most welcome surprise. The hotel's association with the Miss America Pageant, is an obvious attempt to recreate the glamour that was once associated with this event. It works. It is a welcome touch to those of us that remember the Atlantic City of another era. While not on the Boardwalk, the hotel is right at the end of the Expressway, convenient to great high-end outlet shopping and only three blocks from the boardwalk and the beach. The morning of my departure, they e-mailed my receipt and there was no need to even stop at the desk. This is a beautiful property that is obviously well run. I cannot complement them enough. July 8, 2013
Rated 1 out of 5 by Not Happy Was not pleased with our stay this year. Paid way too much for our room and didn't get anything for it (such as breakfast). Way too noisy - heard other guests talking in their rooms - and there was constant slamming of doors at all hours of the night. We didn't bother to call Security because you can't stop people from talking in their own rooms. VERY, VERY DISAPPOINTED :-(. February 5, 2013
Rated 5 out of 5 by Excellent Stay Always Fun Numerous stays in Atlantic City, Sheraton AC consistently offers a sound night rest, excellent club floor, thoughtful staff, and professional environment - we always have a really fun time and appreciate such a wonderful Sheraton property to return to each time with go to Atlantic City February 19, 2014
Rated 3 out of 5 by Hotel service depends on "busy"-ness Ordered breakfast room service that failed to show up in the AM. Ordered dinner room service that was delivered with incorrect order. I stay here every week and it is still unclear to me whether I am receiving points for "Go Green" unless I check with the front desk before leaving. Sometimes service is excellent but when the foot traffic is high you see a marked decline. August 20, 2012
Rated 2 out of 5 by Not happy! We have stayed at this hotel for years. Unfortunately this stay was very unpleasant! Room was small. Remote control did not work, Phone did not work. Shower did not draiin (it was disgusting!) and our room keys did not work on two different occasions - once after we worked on our feet for 10 hours straight and they other after we had dinner and just wanted to go to bed. February 18, 2013
Rated 5 out of 5 by conveniently located the hotel is near the shopping area and also near the casino and boardwalk. June 25, 2014
Rated 5 out of 5 by Love the upgrades My wife and I come frequently here for a nice weekend getaway. We are Starwood Gold members and were upgraded to club level room with a view of the city. We were allowed to check in early and leave late the next day which made it feel like we actually spent 2 days there for the price of one. Rooms are exceptionally cheerful!! We will definitely return. May 16, 2012
Rated 4 out of 5 Parking Attendant Etiquette Rooms are clean. Unobtrusive stay except for parking attendants outside whom I found quite aggressive, would not let you leave the car unattended for 5 seconds while you checked in. Perhaps a "15 minute short term registration" parking area would solve the problem? Definitely put a damper on my stay and not up to my expectations of a Starwood property. October 25, 2012
Rated 2 out of 5 by Not As Expected I so wanted to enjoy staying at a high star hotel for my first time but I was very disappointed. Sure the staff is friendly but that only goes but so far. The rooms are clean but outdated. Torn wallpaper and stained carpet. The box springs are worn out. They literally charge you for anything and everything. Want that water that came with your room? Well drink it and they will charge you! Want to order take out? The local call will cost you! WiFi? Oh, yes there's a 10 dollar per day fee if you want to use it in your room!! The Boardwalk? Prepare to walk 4 to 5 of the longest blocks you've ever seen! Oh and No smoking!! You'll have to go to the front and join tons of other smokers. There should be at least a floor or even a balcony for smokers. If not convert to half smoking facility. Truth is that 8 times out of 10 there will be 1 smoker for each occupied room it's just such an inconvenience. Yes you accept dog poo and urine but not cigarettes (blows my mind) August 10, 2013
Rated 3 out of 5 by Lack of response to room repairs. The day we arrived there were no face towels and it took them until 1am to bring some to our room. The refrigerator didn't work and the sink was stop up and we complained three times and no one ever came to fix them. Finally someone at the desk help us the day before we checked out. At that time we said that it was to late. July 11, 2012
Rated 1 out of 5 by Disappointed SPG Member! We are currently staying at this hotel and nearly every aspect of our experience has been below our expectations of the Sheraton Brand. As Gold members we were not given access to the club floor, our room was not ocean view as requested and we had to move rooms upon check in because we insisted on ocean view and not convention center view. Our current room had no complimentary water and we have had to contact the front desk twice already because of a major leak from the air conditioning unit. The rug is soaked and the air smells like mold. My clothing is wet and we have had to lay towels down which is not the way I want to be on vacation. We are still waiting for maintenance to come and will likely request moving rooms yet again. The staff is not helpful nor welcoming here. The location is at the farthest end of AC. Parking here is a long walk and very expensive! This is by far the worst Sheraton experience we have ever had and it's not over for three more nights!!! August 14, 2013
Rated 1 out of 5 by They charge $15 for self parking I had my bill emailed to me and was shocked when I was charged $15 to self park. The other area casinos charge $5. Before you book here do your research better valve elsewhere May 29, 2014
Rated 5 out of 5 by Great Location, Great View We visited the Sheraton for a weekend getaway just after Thanksgiving. We loved that the hotel is in walking distance to Tanger Outlet, which was perfect for Black Friday shopping. The hotel's location allows for an amazing view of the Atlantic City skyline. We will definitely stay here again! December 3, 2013
Rated 5 out of 5 by Very Clean It was very hard driving to the hotel ...directions were not that clear...we ended up going around in circles...but once we got checked in and saw how beautiful the room was...the view..forgot about the drive. The reception staff...best ever. My only complaint....pool was overcrowded with kids....very nosy July 6, 2013
Rated 5 out of 5 by Hotel has fantastic features We really enjoyed our family getaway. The hotel's proximity to all things great and do-able for family fun. It would have been perfect if we did not have to pay for wi-fi. February 21, 2014
Rated 1 out of 5 by Jacked Price for an Average Room This room was very average. The price was jacked to 450.00 per night and including tax was over 520.00 and they had the gall to charge for internet. Not worth that money by a long shot and feel like my Company was taken advantage of. Fine - I won't choose SPG for personal travel in the future. August 19, 2013
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