Rated 5 out of 5 by Harlequin Well satisfied
As a long time SPG Platinum I am a little used to the perks but the staff at this hotel bring customer service to a whole new level. I indulged in many concierge services and found the assistance sincere and extremely knowledgeable, rather than going through the motions. Front desk staff as well were always very happy to accommodate any request with a real smile, a delight to stay here. All I can say is, I extended!
June 21, 2013
Rated 5 out of 5 by santri1969 Very large and well managed Sheraton
I stayed in the summer of 2008 and was upgraded with excellent SPG platinum benefits to a suite, good staff and service, overall very good choice in Lisbon.
June 16, 2013
Rated 5 out of 5 by mSpawn Location and Services
You are 5 minutes from Pombal and Liberdade. The hotel is branding new, and the staff is perfect.
June 10, 2013
Rated 5 out of 5 by Algarvian Top quality hotel with panoramic views of Lisbon
We received SPG welcome on arrival. We received an explanation of the facilities in our room. The room was equipped to a very high standard of comfort, although paper cups for tea/coffee in the room were disappointing. Food and service in the restaurants were very good with front line staff friendly and efficient. Good value.
June 9, 2013
Rated 5 out of 5 by Susie0573 Expectations exceeded!!!!
My husband and I have a wonderful time at the hotel, the staff exceeded our expectations, they had a very nice welcoming surprise for us, the room was lovely, clean, the bed was very comfortable, the view was spectacular from our room and the location soo convenience.
May 30, 2013
Rated 5 out of 5 by Bydand Sheraton Lisboa excellent
I stayed at this hotel for 5nights for the first time and it was in an excellent location close to the metro and only a twenty minute walk from the city center. The hotel it'self was modern, clean and appealing and the staff where attentive. Overall I would recommend this hotel to anyone going to Lisbon.
May 29, 2013
Rated 5 out of 5 by Squid Outstanding service
Friendly staff and great service. Will diffenately stay there again.
May 28, 2013
Rated 5 out of 5 by Steve0350 Great service, great style
Without exception, the team, the design and style of our room, the offering in the Club Lounge, and the and food in and view from Panorama are truly memorable. We really felt that our SPG status counted for something special, and will definitely make a return visit. Location is perfect for the Gulbenkian, and easy Metro access in a very few minutes to the centre...the 2-night stay reminded us how much we like coming to Lisbon !
May 25, 2013
Rated 4 out of 5 by TexasTraveler Great place to stay in Lisbon
This was the last stop for us on a two week vacation thru Spain and Portugal. Our room was on the 22nd floor and had a great view. The hotel is design is very modern and the room was very comfortable. While it is a few miles from the old sections of town the cab rides are so easy an inexpensive it was not an issue. Only negative for us was the restaurant was very pricey. It did however have a great view.
May 14, 2013
Rated 5 out of 5 by hash76 Nice, Clean, Reasonably priced
Got a room on the 19th floor. Recently got SPG Gold Status so I was able to take advantage of free internet. The room was big and clean. Loved the washroom. Overall a great experience and would come again.
May 13, 2013
Rated 4 out of 5 by Amaani Lovely Hotel needs improving
Great Location for traveling into central Lisbon and also the airport as bus stops very close by. Metro is very near too.
Staff friendly but not as helpful as i have experienced at other SPG hotels worldwide.
I was not very impressed with housekeeping as i had to call them three time to change my feather pillow to non-feather (something on my SPG profile). Also for some odd reason every time the room was cleaned we had less and less glasses. So on the last morning we only had ONE paper cup to drink coffee and down to 2 extremely small water glasses in the bathroom.
Our TV was not showing many channels so called to have it checked out and no-one showed until a follow-up call made the next day and someone arrived and said he would fix it. He did no such thing. I also would like anyone staying here that there are only a handful of English channels and the movie rental was Euros18. A bit high i think, in the US/Canada you expect to pay around $10-$12.
Another thing that really doesn't make sense that you have to pay Euros 12 to have a quick swim. So if there are 2 of you it does add up on a daily basis. All we wanted was to have a 20min swim to start the day.
I loved the location, and actually walked to Rossio and wouldn't recommend it unless you are a hiker to Bairro Alto.Great time in all... just could have been a little better.
When i pointed out what had happened at the front desk they were not bothered. HMMMM!
May 13, 2013
Rated 4 out of 5 by roc1 internet service
throughout our 4 night stay in the hotel.we were unable to access the in-room internet.We called several times and yet the problem was never resolved.
This is really unacceptable in spg hotels especially as almost all lower priced chains offer this service free and it works!
In addition it seemed as if the bed was covered with a plastic undersheet and was very uncomfortable for sleeping/Not the sleep-easy bed we are used to having.
May 13, 2013
Rated 4 out of 5 by Lion7 The hotel offer good service
The hotel offer very good service and comfortable rooms with a great view over Lisboa in the upper floors. The service was great and all the staffs a very friendly and helfpful. I suggest for the future, that the using of the outdoor pool should be without charge for hotelguests. Also the time for should starting earlier from 6:30 during the week.
May 13, 2013
Rated 4 out of 5 by Mary55 Lovely hotel
Nice upscale hotel with trendy lobby & restaurants. Bedroom was big with great shower area, however the water in our room was never hot, just warm. The pool area was nice but I was asked to pay a fee simply to sit on a sun chair by the pool for half an hour ( considered spa services). A good 25 minute walk to the city center. Front desk & concierge were very helpful, even in replying to emails prior to arrival. Very nice hotel.
May 8, 2013
Rated 5 out of 5 by rosey72 Beautiful city-great hotel
We enjoyed our stay. The Hotel staff were very professional and helpful. The rooms are very comfortable and clean and, although it is a large Hotel, we were not disturbed by any noise from other rooms. Optimal Sound proofing! We especially liked the tea/coffee making possiblilies in the room.
May 8, 2013
Rated 5 out of 5 by LEVI Staff at this hotel
The staff at this hotel are the nicest, friendly and most obliging.
The front entrance staff named RUI was soooooooo helpful in making us comfortable and guiding us to a country where we did not know the lauguage.
We loved the hotel and the country.
April 28, 2013
Rated 5 out of 5 by MACH This hotel metts my requirements
I always feel at home in this hotel
April 22, 2013
Rated 4 out of 5 by Peter123 Nice stay
This is my first stay at this location. Check-in was efficient and courteous. The room was very nice with a modern feel to it and a large bathroom. I enjoyed the power shade that blocked out the light and slept well in the comfortable bed. Breakfast was good with a large selection.
There were a couple of issues during my stay.
There was a blind between the bathroom tub and the bedroom. I tried to figure out how to use it but in the process I set off the silent alarm (pull cord by the tub next to the window with blinds I was trying to raise). About 30 min. later someone came to my room to see if everything was ok because of the alarm I set off. I explained what I was trying to do but he was not able to get the blinds to work either. He said he would send up someone to fix it but after 1.5 hours I gave up and went out for dinner.
It was nice and sunny out the next day so I decided to use the pool. When I arrived they explained to me that there would be a charge to use the pool each day. With all of my stays at Sheratons and other hotels, I have never been charged extra to use the pool. I found this very disappointing. This information should be clearly stated on their website.
April 22, 2013
Rated 3 out of 5 by Guy50 More light!
Diabolical lighting system, as in many modern hotels that are over-engineered. Takes you 10 minutes to figure out how it all works - only to discover that the bedside lamp simply doesn't work no matter how many switches you press. Quite enfuriating. Was only staying one night so didn't bother calling the "engineer".
April 21, 2013
Rated 5 out of 5 by TKE1947 Fantastic Experience
This was our first trip to Lisboa and we had a wonderful time. The staff was amazing. Front desk, front door, restaurant and, cleaning staff were all fantastic. We would like to especially point out Armando who was the concierge while we were there. He made great suggestions, terrific reservations for us and was really helpful about how to get around the city. He seemed to be there all day and all evening so we wondered when he ever got the chance to sleep! Thank you to everyone. We will highly recommend the Sheraton Lisboa Hotel
April 15, 2013
Rated 4 out of 5 by Sjapril Cost
The SPA not being included in the full cost is not a well sign of services, in addition a 5€ coffee cost is abusive.
Missing shuttle bus to the city.
April 15, 2013
Rated 4 out of 5 by Ameet Hotel review
Good location, good hotel, good service... I liked the hotel.. Met my expectations.
April 14, 2013
Rated 5 out of 5 by JWT84151 A great weekend experience
Sheraton Lisboa is a beautiful property.
April 2, 2013
Rated 4 out of 5 by rocky54 Very nice hotel
We recently visited Lisbon and enjoyed our stay at the hotel. It was convenient to the metro and bus lines. My only complaint is that the hotel food was very expensive and when asked where in the walking area we could get lunch or dinner they told us that there weren't any restaurants around. Very much not the case we went walking in a 3 block radius and came across many restaurants an fabulous grocery store with an eating area that was packed with locals on there lunch break. There is also a mall across the street that has a food court if you like that kind of food.
March 30, 2013
Rated 4 out of 5 by Re2011m Sheraton Lisboa is a Gem
We are big SPG fans, so picking the hotel was easy. Liking it was easy, too. Great access to many different parts of Lisbon. Staff was great. Lost my glasses and returned the next morning. Very helpful with reservations and car rental. Service in lounges and restaurants was great.
March 27, 2013
Rated 4 out of 5 by Dagli leisure
ı would not recoment this hotel for leisure people. totally airport style hotel
March 26, 2013
Rated 3 out of 5 by sharon ups and downs
I do like this hotel - it is comfortable and has a very nice gym and spa. The staff ar also very considerate and helpful. High marks.
Negatives would be that I think the quality of the roomservice food has gone down. (I've stayed at this hotel several times over the past few years.) And in the last 2 rooms I was in, the blinds between the bath and main room have not worked, nor the bathroom speaker.
The addition of bedside lights so that there is enough light to read would also be helpful.
March 18, 2013
Rated 5 out of 5 by JACKO10 A great hotel in an ideal part of the city
I just stayed on night... the rooms and facilities were good.
The roof bar has excellent views of the city but as you would expect very expensive 13 euros for a large beer!
It is only a 10 euro taxi ride from the airport and the same again to the bars enjoyed by the locals..
March 18, 2013
Rated 5 out of 5 by Cakeslice Hits the spot
I stayed at the Sheraton Lisboa for a business meeting. Getting off to a good start with a particularly friendly and welcoming check-in, I was fortunate to stay in a club room. Not only was it very fresh and modern, for the first time in perhaps tens of years I was able to enjoy a bath. Normally I am too tall to use a bath in comfort. The bath in the Sheraton Lisboa was enormous. Elsewhere, food, meeting rooms and bar service were consistently of high quality, with great service and reasonable prices. Excellent.
March 16, 2013
Rated 4 out of 5 by DrJRJ Would definitely stay again at Sheraton Lisboa
We had an excellent stay for a week at the Sheraton Lisboa. The staff was extremely friendly and helpful, and the facility itself was nice and modern. The Spa facilities and staff were also fantastic.
I ate in both restaurants, the Club Lounge and room service, and all were good service and good food.
Hotel was a block away from the Metro and quick drive or taxi ride to/from airport; this made getting there and around a breeze!
Only negative was I was on 25th floor, the top floor for room on the Club Level. This was directly below the restaurant which had loud music on Thursday night until after 1 o'clock in the morning.
March 14, 2013