Rated 3 out of 5 by WilliamCO Disappointing stay
Previously I had concierge lounge access at this hotel. Not this stay.
The room was extremely noise from elevator and the person next door that coughed all night for 2 nights. The door between the rooms (1913, 1915?) leaks sound really bad. I may as well have had my neighbor sitting in my room coughing. I asked to move and it seemed like they were going to do it but they seemed really put out, so I just asked for ear plugs and they did the trick. First time in over 25 years of business travel that I've used ear plugs in a room. Scheduled to stay there again next week and looking at alternatives. I really wanted this to work.
January 25, 2013
Rated 5 out of 5 by Yankees2 Excellent customer service
From the moment we arrived at the hotel, David opened the door of our taxi and the door to our wonderful weekend stay! He was more than courteous and helpful - he treated everyone like family! The hotel was nice and the rooms were extremely comfortable. The computer/printer in the lobby was convenient for printing our boarding passes for the next morning. The concierge had the shuttle service scheduled and waiting to take us to the airport. I will definitely stay here again! Thank you!
September 23, 2014
Rated 4 out of 5 by beatet I would stay again but...
The hotel is in a great location as it is easy to access Soho, the Village and Tribeca. There is also easy Subway access to get around Manhattan easily. The rooms were very clean. We had access to the SPG lounge and the outside terrace was fantastic to enjoy a drink after dinner! The complimentary breakfast was disappointing. It said breakfast was available until 10:30 but there was literally no food other than a couple of bananas available around 10:00am. I am surprised that they were so stingy with eggs for SPGs best customers. The concierge was only so-so so you need to know what you want to do before you arrive.
June 2, 2014
Rated 5 out of 5 by Eliza14 The rooms are compact but very functional. We especially liked the safe in the room.
The staff is very accommodating and friendly. We feel very safe in and around this hotel and there are great restaurants within walking distance. It is also great to have an in-house Starbucks! We have been coming back for four years!
October 8, 2014
Rated 4 out of 5 by Jb17 Great hotel - needs some food & bev help
SPG Platinum - first stay at this property. Great location, nice lobby & bar area made for a great first impression. Staff was accommodating as expected. All good... except - went down to bar for late dinner on Wed. after a long day, didn't feel like venturing out. They bar was out of several varietals of wine and bourbon. My salmon took almost an our - kitchen "forgot" to fire it. The bartender was super nice about it and couldn't stop apologizing. In short - need a food & bev manager to maintain proper inventory & button up the kitchen. Otherwise, great property that I wouldn't hesitate to stay at again.
June 21, 2014
Rated 3 out of 5 by Odyssey Decent for basics
The hotel rooms were a bit small but all the basics were covered and the lounge is spacious with a decent selection for breakfast (strangely, no oatmeal though). Staff is responsive to needs and the green promo option is excellent for extra points on the side.
My only stipulation is the gym. If you are one to workout on a regular basis, the gym here is not a good choice. The space is very tight, there is a very limited number of machines (e.g. 4 treadmills, 2-3 ellipticals, and 1 bike machine). Note that the bike machine is a forward seated bike machine as opposed to an upright seated bike. If you workout in the evening or early mornings, you have a bit of a crowd to beat.
January 23, 2012
Rated 5 out of 5 by ChrisB Great Experience!
We chose this hotel for our 20th wedding anniversary trip based on location and reviews. We ended up arriving a day late due to weather, and the staff were very accomodating and got us checked in quickly. The next morning as we were chatting with Lowell before heading out, he kindly offered to move us to a room with a view for our anniversay. It was amazing, and really made our trip that much more memorable. The staff was more than willing to help out woth anything we needed and always very courteous and smiling. A great stay! We would return as well as recommend this hotel to anyone visiting NY. Thanks again!
December 6, 2012
Rated 2 out of 5 by PM2005 Poor service and poor facility
The good: Member lounge is pretty good.
The bad: Hotel carpeting looks dated/old; usually only 1 person at service counter so SPG Platinum status still has to wait for non-SPG members (happened several times); rooms are relatively small and not particularly inviting. Key cards don't work that well (have to try several times in both my room door and also lounge door - others said the same). Elevators take a long time to arrive; seem to stop at every floor because not all elevators are in use at one time
September 12, 2014
Rated 5 out of 5 by suejs vastly exceeded my expectations
first, the manager, who i needed to deal with, was so helpful, so professional that he needs a special recommendation.
i found the staff i dealt with (about 8 people i was in any contact with) were across the board friendly and helpful to an extent that actually surprised me. everyone had a greeting and a smile.
the rooms were up-to-date and spotless.
this was such an unexpected and pleasant experience that i would recommend this particular sheraton without reservation
December 10, 2013
Rated 3 out of 5 by RafKam Not first choice in NY
While the hotel has been recently upgraded and rooms have been renovated, I can't say I enjoyed my first stay here. My room was positively tiny and felt cramped, even though I was upgraded to a corner room. The location is good for Tribeca, West Village and Downtown, but at the same time the immediate vicinity of the hotel is run down and not very interesting.
Platinum benefits weren't great: my room was only ready around 4:00PM despite turning down any upgrades in favour of a potentially earlier check-in, and the club lounge is tiny and frankly a little pointless.
For the prices being charged here, I am sure there are much better options if you want to stay in the same area.
April 19, 2013
Rated 5 out of 5 by Perfect5 Amazing hotel in the most accessible area
My family and I had an amazing stay at your hotel...staff worked hard to accommodate us, we requested a room upgrade to two double beds connecting which was available to us, the view of the skyline was beautiful and made our stay feel like we were in NYC...especially the room rate was very affordable so we were able to bring in more family member for the Thanksgiving Holiday...where the hotel is situated close to SoHo and subway transit gave us much flexibility to walk and shop near the hotel. The hotel is beautiful! We are booking and making plans to stay there next Thanksgiving Holiday as well! Excellent!
December 1, 2012
Rated 5 out of 5 by GoldDC Great location
Great location and friendly and helpful staff. I was pleased with the size of the room for a Manhattan hotel. Fantastic access to subway for easy trip to/from Penn Station. As SPG Gold member, was upgraded to a Club level room, which was great. We loved being able to grab a coke anytime and having the breakfast in the morning and snacks in the evening. My only critique is that on the second day of my stay I returned after a day out on the town and my room was not made up. I ended up calling and just asking for fresh towels since it was already evening. Not a big issue, but I was surprised that the front desk did not apologize when I called to let them know and request the towels.
December 5, 2012
Rated 4 out of 5 by Manju Overall nice hotel
This hotel met our expectation the staff was friendly and helpful. The rooms were small but very clean and comfortable. The only difficulty was parking which is to be expected. There was a mix-up with getting our car upon departure (on the staff or parking garage end) instead of 30 minutes it took about 1 1/2. The staff was very nice and helpful and I assume it was the supervisor who told us he would credit the parking charge. The charge was never credited to my account. I called and left a message on the managers voicemail and never got a call back. Again, the hotel was very nice as well as the staff, it those little things that aren't taken care of that make a big difference though.
April 15, 2012
Rated 5 out of 5 by HubTravelers Amazing customer service
What made our stay here this time so special was Monique. When checking us in, she learned that it was our anniversary, and she made our stay truly memorable. Although she wasn't able to upgrade our room, she did give us club access with its incredible rooftop view of much of Manhattan. And to cap it off, when we arrived back in our room after a day of theater, there was a plate of chocolate covered strawberries and a note from the hotel wishing us a happy anniversary. Amazing customer service!
September 6, 2014
Rated 3 out of 5 by EddieTM Club it next time?
Stayed here for one night. Have stayed at other NYC Sheratons and have had similar experiences. Small lobby area, lots of traffic, no quiet place to be. Lights too bright, even in the evening. Room was fine, good size for NYC. Bathroom exhaust fan REALLY loud and because it's connected to the lighting, you had to have it on when you were in there. Fitness room is adequate but on the small side. I realize with NYC hotels that space is at a premium but I wish the Sheraton brand went a bit further to figure out the public vs private spaces. The rate was right, though, so I really can't complain.
February 16, 2012
Rated 4 out of 5 by CChan247 Great Location
I travel often to New York to attend hearings at the courthouses. This is my favorite place to stay because it is walking distance to most of the courthouses, and it is close to all the shopping in Soho, Chinatown, and Little Italy. Also, very close to several subway stations. This is a very conveniently located hotel.
This is by no means as fancy as the W or the Westin, but it has everything one would need. I recommend staying on the Club Floor if rates are decent because it includes Free Breakfast, Free Hor d'oeuvres, Free water, and Free Internet Access. Also, there is a roof top area with a great view of the city where guests with club access can sit and relax throughout the day/evening.
May 11, 2013
Rated 4 out of 5 by Businesstraveller29 Wonderful Staff
The staff were all fantastic!! Duane in the club lounge is exceptional and assisted me always with a smile on his face. I wish I remember the name of the young lady that checked me in because she was a real gem.
My only issue was with my shrimp taco meal, the shrimp were grilled black, literally and if it wasn't for dinning on the roof top deck at night I would not have attempted to bite into it. There wasn't enough sauce to mask it.
My room and bed was wonderful, very clean, large glass shower and the glass was spotless, just wonderful!
August 12, 2014
Rated 1 out of 5 by GAnn Property needs new management!
The room was sufficient and clean, but a little dated and loud. A small group of individual staff tried extremely hard, but as a whole the service was horrible and finger pointing and conflicting excuses were made for problems.
- The club lounge was not open for breakfast. Staff in the lounge indicated a problem with the stove and staff in the lobby said the club staff just didn't arrive on time.
- After being out of the room for a full day, I arrived to find my room hadn't been serviced. Guest services assured me they would have it serviced immediately while I went to the gym. 90 min later I returned to an unserviced room. The cleaning staff was apologetic, but said they hadn't been told to service the room.
- When trying to check on a package delivery, guest services was just rude an unhelpful.
I hope to never have to stay at this property again.
September 11, 2014
Rated 5 out of 5 by AdrienD Great place, wonderful people
All the staff was just perfect and was above our expectations. They fullfilled our needs and even gave us some privileges.
The bar is fine and nice and the restaurant also.
The room was nice, clean and comfortable.
The hotel in itself is well situated, in a living neighborhood, and well diserved by various metro lines.
Thanks a lot for the wonderful stay!
January 7, 2013
Rated 4 out of 5 by bam123 Pretty, Clean but Small
My friend and I wanted to stay outside the typical tourist area- and the Sheraton Tribeca was our choice. A cute hotel- but do not plan to stay in your room for any length of time. The space is too small- there is 12" between the bed and the desk and as an Interior Designer, I cannot believe their design team did this. I love small spaces, but this was over furnished. Upgraded to the club- which was worth it for the internet- though I was a little disappointed that cocktails were not included in the happy hour like other hotels in NYC I have visited. Staff is great and accommodating.
August 7, 2012
Rated 5 out of 5 by lobo218 Actually ate breakfast in a hotel in NYC!
We usually stay in another brand but I am an SPG platinum member so we stayed at the Shertaon Tribeca this trip. Everything was great from the minute we checked in. We were upgraded and given our choice of two rooms. We chose the club level room and really enjoyed the club more than we thought we would. The breakfast was spectacular. I have never partook of a hotel breakfast in the city before but yours was the exception - really wonderful. The staff was outgoing and friendly. The room was comfortable - could have used some drawer space, however. I would deifintely stay here agaiin.
February 4, 2013
Rated 1 out of 5 by Tyler13 This hotel's staff fails under pressure
While overwhelmed with an influx of visitors to NYC and a full hotel, it does not excuse the unprofessional response received when attempting to get information from the front desk. For someone who travels frequently, I would expect my Starwood Experience to be the same from stay to stay and in this case it most certainly was not.
February 4, 2014
Rated 5 out of 5 by brynmawr Sheraton Tribeca
The hotel is great and so is the staff. It is centrally located for both my wife's and my needs and is visited by many taxi cabs for easy travel. Service makes the hotel and at this hotel the service from the time you enter the doors until the time you leave is excellent. It makes staying at the hotel like a mini vacation.
October 31, 2013
Rated 5 out of 5 by DownWithSPG Great hotel for Manhattan
Great, new Sheraton. As SPG Platinum they upgraded me to a Club level room. The rooms are Manhattan-sized but big enough for a queen size bed. Great water pressure, hot water comes fast and the room was very quiet. I slept so well.
The Club Lounge:
The food is nonexistent, don't expect much. But they are well stocked with drinks and coffee and the outdoor patio is AMAZING. Why waste your time on a rooftop bar when you can chill out in peace and comfort in the Club Lounge. Don't forget to print out your boarding pass here!
The staff was very friendly, particularly the doormen. For once in New York I encountered a door man who didn't expect a tip for opening the door.
The location is excellent, very close to the subway and walking distance to much of SoHo and Little Italy.
August 21, 2014
Rated 4 out of 5 by td99 Great Staff
I've stayed here a couple times and stayed at comparable Starwood hotels in NYC and the Tribeca Sheraton does a great job with service. They just seem genuine about treating you like a person/guest rather than a number. It's also a bit smaller so you feel a bit of relief from the swarms of people at larger hotels or certain areas of the city. I think this also makes a difference in the perceived stress level of the staff. They seem to be less annoyed and more welcoming than other hotels. The rooms are comfortable and serviceable. The showers are walk-in - which I prefer rather than stepping over a bath tub and they are a little bit roomier. I will definitely stay here again and would recommend it to others.
October 15, 2012
Rated 4 out of 5 by JBG724 NYC Deal
I have stayed in this hotel in the past, great service by front desk staff, great location and great price.
September 24, 2014
Rated 5 out of 5 by Adam Nice Job!
I am a Lifetime Platinum member. I arranged for a room for my daughter and a friend. When I checked them in, they recognized me as a Lifetime Platinum member. They upgraded us to a suite. The room was ready on time and was clean. The staff was terrific. It was a really nice stay.
January 7, 2013
Rated 1 out of 5 by beweiss6 Horrible Hotel Stay AWAY!
I would highly suggest not staying at this hotel. There are many other options that you money will be better spent at. This hotel is barely in Tribeca, many would call it Chinatown! At peak times it takes forever to get a elevator. You will most likely have to ride the elevator up to go down.... The rooms are the size of a walk in closet and should have a murphy bed inside them. This is one the worst SPG hotels I have ever stayed at. When you discuss these issue with customer service (Micheal Linde) Overnight Manager from the hotel you will not be valued as customer.
May 5, 2014
Rated 3 out of 5 by Chris4013 Lousy food service!!!
Food and beverage incompetent. Took 1 1/2 hours to bring me a banana and orange juice. Claimed the computer couldn't decipher a la carte orders. Each day the juice arrived in a different sized glass when i asked for a large juice. On 3rd day server brought an entire pitcher of juice.
On 4th day, i went next door to a little store where they fresh squeezed the juice to order. And they had bananas.
Going thru guest services to place an order is inefficient and delays everything. The restaurant was never open for dinner even though the menus and hours were in the room.
May 12, 2014
Rated 4 out of 5 by RM51 Tribecca Treasure
There are several choices in the SoHo/Tribecca areas of New York. For the location, the amenities, and the value, you can't find a better place than the Sheraton Tribecca. The rooms are nicely sized. The restaurant is great. The coffee shop provides excellent, rather low-cost options. The staff is very helpful. The only drawback is the busyness of Canal Street and the proximity to the entrance to the Holland Tunnel. Broadway, a short walk from the hotel, provides great shopping options compared to the "bargains" on at Canal Street Shops. We look forward to our next visit.
October 24, 2012