Rated 3 out of 5 by VinceNJ Nice hotel, but...
Hotel was nice, as was the room. However, quite annoying to have leftover coffee grounds (I think?) in my cup of hot water dispensed through the coffee maker. Happened 4 times. Took a call and a trip to the front desk to get a new machine. Did I mention being awaken at 1 am by loud, laughing hotel guests trolling the halls (probably drunk). I thought I was staying in a college dorm. You would think they'd put Gold SPG members on a quiet floor; or keep all the young guests from the wedding party taking place that night on the same floor, away from everyone else. And the front desk clerk didn't even ask us at checkout if we enjoyed our stay!
7 décembre 2011
Rated 3 out of 5 by sonorguy 4 week's experience to date
I have been staying at the Tarrytown Sheraton for 2 or 3 days a week since early October.
1. restaurant service is abysmal / slow. last Wednesday I sat in the dining room for 15 minutes and never saw a server. The restaurant was not very crowded, but even when it is crowded, there never seems to be more than 1 waiter and 1 cook.
2. Morning breakfast buffet is supposed to be ready at 6:30 AM. it rarely is. bread, rolls and bagels are uniformly very stale, each and every visit. yes I have complained. makes no difference.
3. Walls seem to be thin. Last week there was a loud couple in the room next door. it took almost two hours of management intervention with the couple before I was finally, finally, allowed to relocate to another room. I got to bed about midnight.
On the plus side -
1. beds are very comfortable.
2. Rooms are always very clean
16 novembre 2011
Rated 2 out of 5 by dave0611 Dining experience was terrible
Accommodation was fine. the dining experience was aweful. I booked a table for 10 colleagues at 7pm. It was 20 minutes before we received the menu, its was 45 minutes after ordering before we received appetisers and then entrees were eventually served at approx. 9.20pm
24 janvier 2014
Rated 2 out of 5 by Alan0114 Heating units are noisy and annoying
The heating units in the rooms all seem to have the same feature - even when they don't need to (and even when they are turned off) they run every few minutes for 10-20 seconds. All night. We changed rooms: same thing in both rooms.
If you like a good night's sleep, and are sensitive to noise, this is not the place for you.
The quality of the heating unit was in line with the general construction quality of the room, which was shoddy, though usable.
10 janvier 2014
Rated 2 out of 5 by FamilyDinner Noisy Guests
Even after a call to your front desk, guests on the floor were slamming their door, using foul language and laughing at 2:30-3 AM. Woken out of a sound sleep. When people check in, they should be told there are other guests in the hotel and to keep noise at a minimum especially at nighttime. Very aggravating stay. Front desk should have asked if we wanted another rm when we complained earlier
9 décembre 2013
Rated 2 out of 5 by AMP01 Dissappointed
The room was smaill and uncomfortable for 4 people. There were not enough towels. The walls were paper thin, could hear noise from rooms above and beside us, including when other guests went to the bathroom!. Room was not cleaned when we returned around 4:30 PM. Fitness room was small and stuffy. I will not stay at this hotel again
2 décembre 2013
Rated 2 out of 5 by Disappointed30 Disappointed in Ammenities
I was very disappointed in sevice for the amout I paid. The television kept freezing while I was watching it. The use of WiFi and a Refridgerator was a fifteen dollar and a ten dollar charge. There was no breakfast included. I have stayed in less expensive hotels with more ammenities.
3 octobre 2013
Rated 2 out of 5 by nrbt Lacks basics
1. Rooms have no safe, fridge or adequate lighting.
2. Cappucino machine broken and no one seemed to care or offer alternatives.
3. Food quality very poor.
4. Location above a shopping center and huge parking lot with a view of interstate is very unappealing.
21 mai 2013
Rated 2 out of 5 by jaw1 Hotel
The elevators were a problem all weekend. The staircase door that exited to the parking lot was left open so anyone could enter.
23 janvier 2013
Rated 2 out of 5 by amcagg Poor Facilities
Elevators were barely operational. Ice was not available on Club Level. Other ice machines were often empty. HD reception in the rooms on HD channels non existent.
22 janvier 2013
Rated 2 out of 5 by cluster75 Hotel not well equipped to handle families
The room had very limited space to store clothes. Elevator could only take 4 passengers at a time which took forever. And if you wanted to take stairs, you had to go outside of the hotel. The indoor pool was a joke. The food service was extremely slow at the restaurant even when it was not busy. We had room on club level which was supposed to be restricted but people were able to access the club level.
22 janvier 2013
Rated 2 out of 5 by Sorry Wrong choice
Elevators broken for most of both days
Heat/AC didnt' wotk properly
No media or directions for local area or trip to NYC
Staff at Front Desk wasn't very polite or helpful.
22 janvier 2013
Rated 2 out of 5 by luckyspg Unusually bad experience
Let me first state that I love SPG for their wonderful properties and great service and benefits. This is not always the case as with a recent stay at the Tarrytown Sheraton location. A delayed flight had me and my girlfriend check-in later than we anticipated. However, we were politely greeted with a warm welcome by our front desk attendant, Philip. He quickly checked into our room which had unfortunately not been cleaned. In fact, it had the appeared that someone was still staying in the room, which startled my girlfriend at first. The bathroom had not been properly cleaned, there were used towels on the floor, garbage on the tables and trash, and bed sheets that were not changed. I called down to advise someone of the situation, but the phone kept ringing. After trying a few more times, the front desk advised me to come down to get the keys to another room. We brought our carry-ons and luggage back down to the lobby, where they offered a sincere apology and a new room. When we got to the new room, the room temperature was very cold and the heater was not functioning properly. I called down once again, and the front desk advised me that someone would check the issue. No one addressed the issue and after calling back 30 minutes later, I was told to come down and switch rooms once again. By this time it was already late in the night.
The thing I found most unfortunate, was that after writing a formal complaint to the General Manager, Mr. Ferguson, I did not receive a response. I always choose SPG hotels because of the amenities and positive reviews it almost always has, but I'm disappointed to say that my stay or customer service did not live up to that standard. Although these incidents individually don't seem too bad, together they affected my entire stay. I’m sad to say that this is one property I would avoid.
14 janvier 2013
Rated 2 out of 5 by alag7071 Inconsistent Service
My family and I made a last minute reservation at this hotel on Dec. 26, 2012 due to a snow storm and very bad traffic in the area. I think many other guests did the same and the hotel and some of its staff seemed overwhelmed and unprepared to handle the volume.
My biggest concern was with the restaurant service. My family and I were ignored (as were many others after us) while waiting to be seated. None of the waitstaff or the bartender even acknowledged our presence. We were eventually seated by a member of the front desk staff who was instructed by the hotel manager to help us. After being seated the bartender came over quickly to tell us we couldn't sit there because the table had been reserved.
After I spoke with the hotel manager the bartender (again with the help of the front desk staff) was able to find and clear another table (the restaurant was not even half full) for the party with the "reservation". Service was slow from there on but the food was very good, albeit a bit overpriced in my opinion.
Unfortunately the restaurant service overshadowed what should have been a nice stay.
8 janvier 2013
Rated 2 out of 5 by checkerpants why pay for wifi?
a $10 charge for wireless is absurd. the tv remote was nonfunctional. and some idiot knocked on my door and jiggled the knob at 1 am despite (or because) of a do-not-disturb sign. the building did not appear to have stairs.
14 novembre 2012
Rated 2 out of 5 by Eddie4 Needs Improvement
Room locking mechanisms don't work properly, takes several attempts to get into the rooms. Shower doors don't work and no place for your shampoo, etc. Lighting bad in the room. Food & beverage prices unusually high and poor quality. Waited 1 hour after seating to be served breakfast, only 2 other tables were occupied.
24 octobre 2012
Rated 2 out of 5 by Frustrated11 Service/Elevators Lacking
People were stuck in the elevator for 20 minutes (multiple times throughout our stay), there was a huge line to get into the elevator and then a staff member cut the line with a large cart that took up the whole elevator to deliver room service. We had to find stairs to go up to our room, but no one showed us where they were and when we found them they were outside.
Most of the staff were incredibly rude particularly the bartender and a night manager. We were unable to order food from the restaurant, order food in from the outside, or bring our own food. We were made to feel like irresponsible children for eating some snacks after a wedding.
On the positive side, the starbucks coffee in the lobby in the morning was clutch...until it ran out.
10 octobre 2012
Rated 2 out of 5 by Mazie Ms
The bathrooms made me fel like I was in a hospital the pool area was the pits
13 août 2012
Rated 2 out of 5 by Donna904 Overrated
This is not a category 4 hotel , dont waste your star points. The staff was indifferent and in no way helpful. I had to call three times to get on the internet when they could have told me a simple instruction the first time. They were annoyed that i had to call about it at all and basically gave me any answer to get off the phone. The couch looked like it was taken from the curb- ripped and stained. we wouldnt even sit on it. I wasited two hours for a roll away bed to arrive after seeing that the pullout bed was brokenmen and unable to be slept on. IT arrived at 10:45PM. When it did i had gone down stauirs for something. I returned to the room to find a hotel employee had let himself intop the room where my husband and three year old were asleep in the bedroom. Totally unaccaptable. I had to wait 2 hours to go to sleep they could have waited 5 minutes for my return to set it up.
The pool is not a pool.. it is more like a physical thereapy area, and in now way what youwould expect from a category 4 hotel.
9 août 2012
Rated 2 out of 5 by Rmleo Poor service
Spg room was messy and poorly stocked. Ran out of newspapers for guests by 730 am. Poor service at desk and at restaurant.
2 mai 2012
Rated 2 out of 5 by misha21 If you need to eat, don't stay at this hotel
Clean comfortable rooms. Great front desk staff. The restaurant is very tiny and the service was none existent. Upon arriving, the host pointed to some tables and then walked away, never to be seen again. Finally we had to get up and walk over to the bar to order drinks. Never got as far as ordering any food as we never saw a menu or a waiter. They seemed to just want to all be behind the bar. BTW this was about 7p at night, dinner time.
2 mai 2012
Rated 2 out of 5 by julie22 Less than we expected
We qualify for Starwood hot rates, and have used them at many Starwood hotels in the U.S. and internationally. When we asked for our dining discount card in Tarrytown, we were told that "this property doesn't participate". This is the first time we have EVER been denied this expected perk!
22 février 2012
Rated 2 out of 5 by Dmac3304 Poor treatment of guest by Ben the accounting manager
Had some concerns about charges that needed to be reversed and Ben the acct/ business manager approached me just after having smoke break with is nasty smell on him to address my concern apporced me like I was a thug from the streets. He was totally unprofessional and after doing business for over 4 years I will no longer stay or place my guest at this hotel. The Guest service front desk laies are more professional than this Ben person who should be trained in the area of customer service and to gains so better interpersonal skills.
8 janvier 2012
Rated 2 out of 5 by DRMawson Nickel-and-dime charges
I stayed one night at the Sheraton Tarrytown and was satisfied with the hotel, with one exception. I was unaware of some hidden charges.
I understand that New York area hotels are now charging for wireless connections in the room, but I thought $10 was a bit high for 24 hours. Also, I booked the hotel through Hotwire and was told upon checkout that there were no additional charges.
I just received my credit card bill and discovered a $4 charge. I called the hotel and was told that I was billed $4 for the bottled water in the room. Not only was informed of the charge upon checkout, I wasn't given a receipt. (I didn't think I would need one because I was told I was all set.)
This is nickel-and-dime stuff, but I really think the hotel should be up front about all charges.
Also, when I called the hotel today the staff member grudgingly apologized for my not receiving a receipt upon checkout, but made no attempt to make good on the faux pas.
Suffice to say, I will not be staying at another Sheraton in the near future.
23 novembre 2011
Rated 1 out of 5 by Shari9 Needs major improvement
The TV and phone did not work. The bathroom tub was clogged and the tub filled up with hair and slim from previous guests. We could not wait to check out and get to another hotel.
30 décembre 2013
Rated 1 out of 5 Beware - Platinum Members are treated no differently
I spend ~100 nights a year at Starwood Hotels. This Sheraton is one of the worst in terms of service and comfort. 1st: The day I checked in I had to walk 6 floors with my luggage as my the elevators were not working for over 4 hours.(the staff did not even bother to show any concerns/apologies). 2nd: I had to check out a day early due to a change in plans - it was 7pm. The hotel flatly refused and said that I had to pay the one night. I politely explained that I spend ~100 nights a year , I am platinum member and that the $190 nightly rate does not come out of my personal checking out. As a platinum member of Starwood I was just disappointed that for $190 they would refuse. The Front desk manager did not even make an attempt to rectify the situation. Or at least pretend that she cared. It is not about the $190 at all - to me it was about the mutual respect. The respect I give Starwood for all my business travel. And the respect I get back when I need.
6 décembre 2013
Rated 1 out of 5 by bugs234 FILTHY CARPET, BUGS, HAIR.
WAY OVER PRICED UNLESS YOU LIKE STAINS IN YOUR CARPET, BUGS CRAWLING ON YOUR FLOOR, AND LONG HAIR IN THE SINK. I TOLD THE PERSON AT THE FRONT DESK ABOUT IT WHEN I LEFT AND ALL THEY HAD TO SAY WAS "I'M SORRY" RIDICULOUS!
7 novembre 2013
Rated 1 out of 5 by Lolassmile Below Starwood Standards
My preference is always to stay at a Starwood Hotel, but after this experience, I may open up my options a little. The Sheraton Tarrytown was disappointing and way below SPG standards. The staff was rude and inattentive. The restaurant, was what ruined this experience for me however. As a SPG member who was staying on the Club Level, my family and I were entitled to 4 "free" appetizers in the restaurant. Instead of venturing back into downtown Sleepy Hollow we decided to take advantage of this - bad idea. We waited 15 minutes alone before we were acknowledged at the Hostess podium. When we were finally seated, we waited another 30 minutes to place our order. I asked that they rush the kids' meals as it was getting late and they were hungry - made no difference - still waited over an hour for APPETIZERS to arrive - waited even longer for the main course. They also seated us directly next to a door that kept opening out to a wedding. During our 2+ hour experience, wait staff kept opening the door and rolling in dirty dishes on carts right by our table - it was unsanitary and something you do not want during your dining experience. Additionally, I was still willing to give their Sunday breakfast a try, but was turned away as there was an hour wait - really? Overall, just a bad experience and below SPG standards.
22 octobre 2013
Rated 1 out of 5 by Tiredtraveler66 Nice hotel thin walls
The hotel was nice but there must have been a wedding earlier because around 1 am the room next to us was making a lot of noise. We called down twice and the hotel staff responded quickly but that room continued o make noise. Also we were put into a handicap accessible room where the shower spilled out past the shower area to the middle of the floor making it impossible to use the sink without stepping into water.
2 septembre 2013
Rated 1 out of 5 by kamran terrible experience
The hotel decided to test their fire alarm from 9am until 12pm. I was not informed of this when I made the reservation, nor when I checked in. I was in NY for business, and had yo be on a congerence call that morning. Due to the alarm I had to check out early, and postpone my business. Manager wasnt at all apologetic, in fact was very rude. I would never suggest this hotel to anyone.
21 juin 2013