Rated 5 out of 5 by Bill9720 Excellent Stay
The staff at this hotel was magnificent. From the greeting I received when I walk through the door to the check-in and the wait staff I could not have asked for anything more. They were thoughtful and experienced and met and surpassed any expectations.
June 9, 2013
Rated 5 out of 5 by Pal58 Good Stay
We were in the area so that my wife could attend my niece's bridal shower. The hotel was very convenient and exceeded our needs. The facilities were very good with a nice breakfast and club lounge feature. We thoroughly enjoyed our stay.
October 11, 2013
Rated 5 out of 5 by Anonymous Attentive to detail
Well-staffed front desk, clean environment, very comfortable beds, and made an effort to have "quiet hours" after 10 pm, which we appreciated. Our only concern was that the shower floor material was slippery when wet. Suggest adding treads.
June 9, 2013
Rated 5 out of 5 by Jcg1111 Terrific hotel!
I found my stay here relaxed, taken care of and the staff was so impressive. Amazing customer service.
My only comment is the breakfast was extremely slow in the morning when it is advertised as 15 minutes and my sausages came out raw.
December 27, 2012
Rated 5 out of 5 by navajo Very nice but small.
Hotel staff and housekeeping are very friendly. It is in a good location away from the hustle of NYC. But close enough to visit or see a show every day. Restaurant is too small and there is never enough help. Food is not the greatest.!
January 2, 2012
Rated 5 out of 5 excelent option
the Hotel offers great features, like price, accommodations, great room, excellent service and personnel attention.
Breakfast is not up to the category of the Hotel, it need to have more options in the buffet service on Sundays.
June 18, 2013
Rated 4 out of 5 by LMN730 Great Staff
From the time we walked in the door to check in until the time we checked out (late, mind you) the staff was professional, attentive and extremely courteous. What a great hotel and I thoroughly enjoyed my birthday celebration!
August 3, 2012
Rated 1 out of 5 by Shari9 Needs major improvement
The TV and phone did not work. The bathroom tub was clogged and the tub filled up with hair and slim from previous guests. We could not wait to check out and get to another hotel.
December 30, 2013
Rated 2 out of 5 by checkerpants why pay for wifi?
a $10 charge for wireless is absurd. the tv remote was nonfunctional. and some idiot knocked on my door and jiggled the knob at 1 am despite (or because) of a do-not-disturb sign. the building did not appear to have stairs.
November 14, 2012
Rated 3 out of 5 by Johnval One out of two elevators out of order
Two many kids having parties/gatherings without being supervised. Running and screaming in the halls. Between the elevator not working and tons of kids using the hallway as another room I would rethink about coming back
March 4, 2013
Rated 5 out of 5 by Carol36 It is the people that make a great experience
The staff were very helpful , especially Sean. He took the time on our drive to the train station to highlight Tarrytown and show us where to purchase our train tickets. This is above and beyond service you find today.
April 7, 2013
Rated 5 out of 5 by EdHouston Excellent in every way
Beautiful property and location. Best fitness center I've found...a wide choice in equipment including kettle weights. Had a great lunch and a drink outside on the patio that evening. Room was very comfortable as well.
August 26, 2012
Rated 3 out of 5 by Duck1 Son's wedding
The staff was friendly & courteous.
The lighting in the rooms was inadequate.
It was inconvenient that there is no restaurant or room service between 2-5pm.
The buffet breakfast was inferior for the price of the meal.
June 16, 2013
Rated 4 out of 5 by WPaul 2 nights in Terrytown
I was happy with everything, except
the club card evening drink/appetizers
"thing". The hotel confirmation/printout I had said complimentary drinks/appetizers. There was a $14.
limit and no drinks included.
October 27, 2013
Rated 5 out of 5 by Betty1211 A modern and comfortable hotel
We enjoyed our stay at the hotel. The room and bathroom were well designed and comfortable. We especially enjoyed the large shower, and good room ventilation. The only downside was a too soft mattress.
November 11, 2013
Rated 5 out of 5 by Lpc3535 west point
everyone great excellent service
February 18, 2014
Rated 5 out of 5 by Justin74 Great Place to Stay out of the City
I travel a lot -- and last week got stuck in the city longer than I had planned. Right away i thought of this hotel -- about 30 min from the city -- booked it online -- and done..Would definitely stay there again.
October 8, 2012
Rated 5 out of 5 by Cathy79 Wonderful and caring staff
I am a frequent guest at the Sheraton Tarrytown and am always made to feel welcome and at home. My needs are always accommodated. It is great to be greeted by smiling familiar faces. The entire staff is wonderful.
November 19, 2012
Rated 5 out of 5 by Judy821 Wedding Weekend
We were there for a wedding and enjoyed our stay very much. The staff were friendly and welcoming. They couldn't do enough for you. I would definitely consider staying at this hotel again in the future.
August 6, 2013
Rated 5 out of 5 by yellow31 James Hodges
The Hotel was very clean, even with dogs in the hotel , the hotel was excellent, clean and not smelly.The staff was excellent.Russell, took care of all of our needs ,he was friendly , and very helpful.
August 5, 2012
Rated 4 out of 5 by k1957 Lobby "Greeter"
I think the gentleman in the lobby that greats you in the lobby in the morning is #1 - always there to help and assist - One morning last year he even offered to scrape my windows that had ice on them.
October 29, 2012
Rated 4 out of 5 by chemmrsn Everything was great except the bed!!
You can actually see the dips in the bed from where the people in the past have slept, which made it hard for us to get comfortable, and the room was kind of narrow, but everything else was great!!!
August 26, 2013
Rated 4 out of 5 by newyorknative Mostly good
I was pleasantly surprised with just how wonderful the staff was! Extra accomodating in every aspect, but I think it's because they know the hotel falls short on a few things...The club level is not at all like other sheratons. It does not have a separate enclosed space with beverages and snacks available all day, instead it is a sitting area in front of the elevator where the doors open. Hardly cozy! In additon, there is not a single ammenity within the space, no snacks or beverages or even water! What a waste of extra money for the club level. Instead, this hotel says you go to the bar area from 3-5 and order an appetizer from the bar and get a bottle of water from the "market" behind the check in desk. This is HARDLY accomodating, since with three little kids I chose the club floor so we didn't have to go up and down the elevator every time we wanted a drink. Also, I wanted a closed area for the kids to play, not by the elevators! This is not nearly as safe or convenient. But the staff is aware of this poor design and will make every effort to offer to help with drinks, snacks, etc.
August 15, 2012
Rated 4 out of 5 by Basketball Cleaning Staff
Across from my room was a room where the supply of towels, sheets etc was kept. The cleaning staff woke me up with their talking, and then talked what seemed to be continually for about 45 minutes.
April 29, 2013
Rated 5 out of 5 by Deb13 Spacious Suite!
We had a delightful time! The accommodations were wonderful. We enjoyed our martini's before dinner and the Osso Bucco Chicken Wings were incredible. Overall, it was a great time for both of us.
January 28, 2013
Rated 4 out of 5 Charming staff
Reception / lobby staff could not have been more charming or helpful. Also the bar manager knew his wines well and recommended a delicious Chardonnay! very comfortable and well appointed room
August 19, 2013
Rated 5 out of 5 by Judy821 Great Hotel
The hotel staff was friendly and welcoming. They really couldn't do enough for you. The room was clean and comfortable and I would definitely stay there again the next time I'm in the area.
August 11, 2013
Rated 5 out of 5 by Joseph144 My first stay at the Sheraton in Tarrytown, NY
The hotel is first class. The staff is exceptional, the food was delicious, the workout center was superb and the sleeper bed was incredible!
December 29, 2013
Rated 2 out of 5 by alag7071 Inconsistent Service
My family and I made a last minute reservation at this hotel on Dec. 26, 2012 due to a snow storm and very bad traffic in the area. I think many other guests did the same and the hotel and some of its staff seemed overwhelmed and unprepared to handle the volume.
My biggest concern was with the restaurant service. My family and I were ignored (as were many others after us) while waiting to be seated. None of the waitstaff or the bartender even acknowledged our presence. We were eventually seated by a member of the front desk staff who was instructed by the hotel manager to help us. After being seated the bartender came over quickly to tell us we couldn't sit there because the table had been reserved.
After I spoke with the hotel manager the bartender (again with the help of the front desk staff) was able to find and clear another table (the restaurant was not even half full) for the party with the "reservation". Service was slow from there on but the food was very good, albeit a bit overpriced in my opinion.
Unfortunately the restaurant service overshadowed what should have been a nice stay.
January 8, 2013
Rated 4 out of 5 by doxie98 pleasant stay
stayed there for Christmas. Very cozy by fire. Staff welcoming and accommodating. able to take our small dog. will stay again. clean and comfortable. nice to be near supermarket, too.
December 27, 2012