Rated 4 out of 5 by Jimmy321 Decent but not great
This is a nice property but the management and staff need improvement. Waitstaff are slow, housekeepers don't understand that three people in the room means three towels, and front desk staff are smiley but not very helpful. With just a few changes in training and responsiveness, this could be a great property.
February 3, 2014
Rated 3 out of 5 by nickid Great Hotel but Noisy
Firstly, I think the hotel has very good service, food, room & facilities.
However, I must complaint about the hotel hosting very noisy parties with loud music blasting the whole day and into the night, which disturbs other guests who were looking for some peace and quiet from this resort-like hotel.
September 9, 2012
Rated 5 out of 5 by TwinCountries Great place for vacation
It is located in a very quiet place with private beach. I am happily surprised by the large size of the resort. The restaurants in the resort provide quality authentic Italian and Indian food. The only place for improvement is for breakfast. I wish more tropical fruits would be made available.
December 24, 2012
Rated 5 out of 5 by Mick53 Holiday paradise.
A beautiful resort in a fantastic location with friendly, efficient staff to meet your every need - what more could you want.
Well, it was spotlessly clean, the pool area was excellent, the grounds were immaculate, the food was consistently good with a great international choice of menu.
February 19, 2014
Rated 4 out of 5 by Baitong First time in Sheraton Krabi
This is the first time I stayed at Sheraton Krabi. All in all, service & food are in the standard except for Sheraton member club's room. Plenty of food & snacks were provided but the amount & variety are not much compared to other hotels. Room is quite small & room making wasn't clean
December 9, 2013
Rated 4 out of 5 by Pitch47 Nice place
Excellent location for beach holidays. Rooms are modern and clean with all needed facilities. Wifi in room is charged, should be free for this hotel category. Food in the restaurants could be improved and one or two more restaurants would be welcome (a grill - japanese food - etc.)
March 3, 2014
Rated 5 out of 5 by mhrsby Amazing experience of krabi resort
Hotel ambience and services are pretty good.. Had amazing experience in resort specially in pool, mandra spa and live music..
View from room is beautiful.. This resort is a place everyone must try once to calm urself and reduces all ur work stress.. It's a place of serenity :-)
June 16, 2013
Rated 5 out of 5 by Guitarjimh Peaceful hideaway in the Land of Smiles
We loved our stay at this lovely hotel. The setting in a very natural environment right next to the beach was perfect. We liked observing the wildlife (mainly birds and harmless reptiles) from the comfort of our balcony. Service was excellent and always with a lovely smile.
December 2, 2012
Rated 5 out of 5 by vanforrest You don't need to leave the resort!
I came to the Sheraton because I was disappointed in another hotel I was booked into. The Sheraton met all my expectations. Everything about this hotel was excellent, especially the food. I would definitely come and back and would certainly recommend it to friends.
September 30, 2013
Rated 4 out of 5 by Louiselane An oasis of peace and beauty.
Every need was met with smiling faces and efficiency. Fabulous location with beautiful grounds and beach. Golf buggies available to take you around where and when required. Delicious and varied breakfast available. We had a deluxe sea facing room which was lovely.
April 28, 2013
Rated 4 out of 5 by Vishy63 Sheraton Krabi Experience
I visited Krabi last week with family & friends and our stay at Sheration Krabi left a lasting experience. The rooms were spacious and clean, staff courteous and we got access to Sheraton Club which was wonderful. I thought the SPA was bit on the expensive side
August 7, 2013
Rated 5 out of 5 by JDkl123 Lovely beach setting and a resort for something for everyone.
Huge beautiful gardens and lovely pools, with plenty of sunbeds throughout this stunning resort. Staff very friendly throughout and so keen to meet your expectations. Great value club rooms during this off season period. Will be back!
June 10, 2014
Rated 5 out of 5 by Kavalou Great stay at the Sheraton Krabi
We stayed there for 4 nights and before arriving, we made it quite complicated for the reservation staff ("not the average customers") but the staff has been excellent: very flexible with our requests, very quick reactions on mails, etc.
From arrival to departure, excellent service. We have 2 kids of 6 and 9 yo and all the facilities were great for the 4 of us. When it was raining, the kids could go for an activity that they really liked.
But what made our stay so special is the "cooking staff" who were able to make gluten-free meals each time for our daughter. And at breakfast, gluten free bread & muffins were available on the buffet table (well separated from the rest of breads etc.). This made our meals so much easier and actually we almost did not go out for dinner and stayed at the sheraton (so many different restaurants - very good, and in the end with the SPG kids pass, not even expensive).
And on top of that, it was my husband birthday and they offered us a fantastic birthday cake!
We would definitively stay there again!
May 22, 2013
Rated 4 out of 5 by Ruchi Good experience
We had a really good time in Krabi Sheraton ... awesome place with wonderful service .... its far from the shopping place hence in case you want a quiet holiday with family ... Sheraton is the place to go :)
July 7, 2014
Rated 5 out of 5 by jcbrad Simply Excellent
It is all good at this resort. The remodeled rooms are comfortable, the staff always friendly, the pools/beach terrific. And we enjoyed the three restaurants on site. Our second time there. This time with a group of nine. I suspect we will be back again.
March 17, 2013
Rated 4 out of 5 by Candy13 Comfortable Hotel
Stayed in Sheraton Krabi Beach Resort for 4 days 3 nights. Hotel was clean and comfortable and staff were attentive. Nice pools and hotel had a good Martini bar. Would have been better if free wifi in rooms were provided.
June 19, 2014
Rated 5 out of 5 by Babydip Buggy drivers
The buggy Drivers were excellent n courteous. Eve. In the rain they ensured guest do not get wet that they go all the way out running out in the rain and assisting guest. Well done.
At the reception was met by Joaquin who made us feel very comfortable
September 4, 2013
Rated 5 out of 5 by Kimble63 Very friendly and comfortable hotel.
The friendliness of the staff made this holiday hotel extra special. Would recommend upgrading to use the lounge for drinks and snacks.
Beach outside and to the right of the hotel was fine, just be carefull of glass if you turn left onto the beach.
February 18, 2014
Rated 5 out of 5 by raincouver Great stay!
I really enjoyed my stay at this hotel! Beach was awesome; great location to go boating and massages! Gardens look beautiful! Nice and relaxing walks! Really enjoyed my experience with people! Would recommend this hotel for my friends to stay!
February 28, 2014
Rated 5 out of 5 by PowerPuffGirl6 Exclusive
The location of the Sheraton Krabi is exclusive and away from the hustle and bustle of Ao Nang. It provides privacy to guests and has excellent facilites and a high level of staff service. It is a great place for one to really rest and relax.
January 8, 2014
Rated 5 out of 5 by gilet starguest review
could enjoy excellent coffee in the room and as premium guest facilities in the club including snacks and wine /sparkling wine Thanks for considering green economy too. Just a pitty not to enjoy Wifi in the room and on the beach reading news
December 29, 2012
Rated 5 out of 5 by Robert1 Peaceful and relaxing
Hotel has great pool and beach area. Wonderful for relaxing. Also has great fitness center and tennis. Good club services. Great evening events, we went to the food and wine tasting it as excellent featured ozzzy wines. Spa was very nice.
May 2, 2013
Rated 4 out of 5 by BangkokBrian Wonderful property, but beware of unexpected charges
The rooms have been recently updated and are a great improvement. The grounds are extremely well maintained, and the hotel fronts the best beach in Krabi and essentially has almost the entire beach to itself. But watch out for unexpected charges, as this is a bad habit of the hotel, and when I raised this issue directly with the front desk staff, my concern was ignored. Upon checkout, the clerk was caught in the middle and the management refused to assist her, and she was unable to do anything to resolve my issue. Afterwards, I wrote to the GM to express my concern, and she promised to get back to me but now three weeks have passed and I have heard nothing. I feel I have given plenty of time for the hotel to have addressed my concern in some way. My advice to others is to not assume you can resolve the issue upon checkout. As soon as you notice the problem, follow it up immediately and do not stop until it is resolved then and there. At checkout, the management obviously knows you don't have a lot of time (e.g., on the way to the airport), so they appear to delay and avoid hoping that you will give up before they do.
July 19, 2014
Rated 2 out of 5 by ALOK0810 SAD EXPERIENCE
HOUSE KEEPING WAS TERRIBLE, MY CIGARETTE BUTT IN BALCONY REMAINED DURING MY ENTIRE STAY, IN ROOM DINNING 3 CALLS WERE REQUIRED TO GET A BUCKET OF ICE, MY INTERNET PROBLEM COLUD BE FIXED ONLY AFTER 12 HOURS, OVERALL A VERY SAD EXPERIENCE
July 5, 2013
Rated 4 out of 5 by Travelalot33 Another good stay at Sheraton Krabi
We stayed at Sheraton Krabi three years ago. This return visit was nicer because the Club Lounge now has both indoor and outdoor seating - before it was only outdoor seating and a bit warm. Also the hotel grounds have been improved with a lessening of the mangrove forest previously on the property. Wonderful that the hotel has carts to take you around the hotel premises when needed due to distance and the heat. Breakfast buffet was great. Platinum benefits were good with upgraded room and complimentary breakfast buffet and Club Lounge access. Hotel shuttle to Ao Nang was useful and reasonably priced, as well as the shuttle to/from the airport. We enjoy the wildlife on the hotel property such as the different types of birds. Last time we saw the monitor lizards in the creek and pond and the fiddler crabs but missed seeing them this time, though heard from other guests that they are still around. Railey's beach is an easy day trip from the hotel via shuttle to Ao Nang and then "long boat" to Railey's Beach. Management is attentive and engaged with guests.
March 20, 2014
Rated 2 out of 5 by syaz This hotel not as what i expect
The food need to be improved especially the Malati Restaurant, I've experience Royal Thai cuisine before but not what i ate at Malati. the service is slow, the staff unable to respond properly, the food arrive already cold.
May 5, 2014
Rated 5 out of 5 by Yichao Luxury experience
We stayed at the Sheraton Krabi Beach Resort for 3 days in early August. It was a fantastic experience overall. As soon as we arrived at Krabi airport, there were staffs from the hotel to pick us up, at quite a reasonable price, although we did not book it at an earlier time. As we got the hotel, the beautiful beach quickly attracted our attention. And we spent most of our time there to just enjoy this amazing beach view. In fact, there was no need to spend any extra time in Krabi, if you stay here. The hotel provided everything we can expect for a holiday at the beach. They had three restaurants, offering very delicious food. There were two wonderful swimming pools, sufficient well maintained beach chairs, luxury spa center, and beautiful scenery with lotus, ponds, trees, and lovely animals. And almost all staffs there speak very fluent English, and they are always extremely friendly to all guests. Besides, I also notice that, if you want to take a tour, they also provided transportation services at some reasonable price. The only drawback I concerned there is, the free wifi is only available in the lobby, but not in the guest room. It was not very convenient.
August 5, 2014
Rated 5 out of 5 by COOLMAN Hotel with a huge, wonderful and ecotic garden
This hotel ist the best place on the island for relaxing and enjoy the taste of Thailand. A very friendly staff, a huge exotic garden, 2 pools, a nice beach make your holiday really wonderful. Ten days like in paradise, thank you.
March 9, 2013
Rated 4 out of 5 by Benedict2014 Nice beach view
This hotel made us feel comfortable, great beach view, nice swimming pool and good staffs. However, the quality and variety of the food have to be improved (mangosteen and Gecko).
July 2, 2014
Rated 4 out of 5 by 1957Johan Way too pricey hotel jn Krabi
Pros. Location. I really liked the stretch of beach, far away from busy Ao Nang and nearly no tourists at the beach. I liked most of the things about this Sheraton hotel, the swimming pools are just fantastic, the Gym OK, the breakfast was outstanding.
But, a few cons.... I do not regard this hotel to be a 5 star hotel. First of all, a 5 star hotel should offer Wifi at the rooms for free acccording to my opinion. Secondly, and this is why I will not return to Sheraton Krabi for sure. The food prices are way way to high. I have spent many nights at 5 star resorts in South East Asia and elsewhere. I am used to the price level in Scandinavia, but prices at Sheraton Krabi is actually the most pricey I have ever experienced. I am sure the staff at the restaurant is not paid much more than minimum wages, therefore I beleive Sheraton Krabi would benefit greatly from putting down the prices considerably and that way get more guests to choose to eat at the resort, instead of to take a stroll to the nearest restaurant nearby in the main street just outside the resort.
August 26, 2012