Rated 3 out of 5 by nickid Great Hotel but Noisy
Firstly, I think the hotel has very good service, food, room & facilities.
However, I must complaint about the hotel hosting very noisy parties with loud music blasting the whole day and into the night, which disturbs other guests who were looking for some peace and quiet from this resort-like hotel.
September 9, 2012
Rated 5 out of 5 by TwinCountries Great place for vacation
It is located in a very quiet place with private beach. I am happily surprised by the large size of the resort. The restaurants in the resort provide quality authentic Italian and Indian food. The only place for improvement is for breakfast. I wish more tropical fruits would be made available.
December 24, 2012
Rated 5 out of 5 by Mike1507 Accommodation features
My only comment was that the room furniture has insufficient storage for long stays.
There is little or no draw storage in room.
Rooms prior to renovation were better equipped.
February 14, 2014
Rated 5 out of 5 by PowerPuffGirl6 Exclusive
The location of the Sheraton Krabi is exclusive and away from the hustle and bustle of Ao Nang. It provides privacy to guests and has excellent facilites and a high level of staff service. It is a great place for one to really rest and relax.
January 8, 2014
Rated 5 out of 5 by mhrsby Amazing experience of krabi resort
Hotel ambience and services are pretty good.. Had amazing experience in resort specially in pool, mandra spa and live music..
View from room is beautiful.. This resort is a place everyone must try once to calm urself and reduces all ur work stress.. It's a place of serenity :-)
June 16, 2013
Rated 5 out of 5 by Guitarjimh Peaceful hideaway in the Land of Smiles
We loved our stay at this lovely hotel. The setting in a very natural environment right next to the beach was perfect. We liked observing the wildlife (mainly birds and harmless reptiles) from the comfort of our balcony. Service was excellent and always with a lovely smile.
December 2, 2012
Rated 5 out of 5 by scotbeve Serene hotel
The atmosphere was very good for our needs ( a short getaway). We'll be back.
February 28, 2014
Rated 5 out of 5 by MICK2 THIS HOTEL WAS PERFECT FOR US
eXCELLENT FACILITIES, ENJOYED LANDSCAPED GARDE
March 4, 2014
Rated 5 out of 5 by vanforrest You don't need to leave the resort!
I came to the Sheraton because I was disappointed in another hotel I was booked into. The Sheraton met all my expectations. Everything about this hotel was excellent, especially the food. I would definitely come and back and would certainly recommend it to friends.
September 30, 2013
Rated 4 out of 5 by Louiselane An oasis of peace and beauty.
Every need was met with smiling faces and efficiency. Fabulous location with beautiful grounds and beach. Golf buggies available to take you around where and when required. Delicious and varied breakfast available. We had a deluxe sea facing room which was lovely.
April 28, 2013
Rated 4 out of 5 by Kimmie51 Hotel in good location
The Sheraton is excellent in many ways. The room was large and bathroom very clean and modern, with a bath and shower. The breakfast was disappointing. The egg station is not very organised and table and chairs need updating.
December 29, 2013
Rated 4 out of 5 by Vishy63 Sheraton Krabi Experience
I visited Krabi last week with family & friends and our stay at Sheration Krabi left a lasting experience. The rooms were spacious and clean, staff courteous and we got access to Sheraton Club which was wonderful. I thought the SPA was bit on the expensive side
August 7, 2013
Rated 5 out of 5 by Kavalou Great stay at the Sheraton Krabi
We stayed there for 4 nights and before arriving, we made it quite complicated for the reservation staff ("not the average customers") but the staff has been excellent: very flexible with our requests, very quick reactions on mails, etc.
From arrival to departure, excellent service. We have 2 kids of 6 and 9 yo and all the facilities were great for the 4 of us. When it was raining, the kids could go for an activity that they really liked.
But what made our stay so special is the "cooking staff" who were able to make gluten-free meals each time for our daughter. And at breakfast, gluten free bread & muffins were available on the buffet table (well separated from the rest of breads etc.). This made our meals so much easier and actually we almost did not go out for dinner and stayed at the sheraton (so many different restaurants - very good, and in the end with the SPG kids pass, not even expensive).
And on top of that, it was my husband birthday and they offered us a fantastic birthday cake!
We would definitively stay there again!
May 22, 2013
Rated 5 out of 5 by jcbrad Simply Excellent
It is all good at this resort. The remodeled rooms are comfortable, the staff always friendly, the pools/beach terrific. And we enjoyed the three restaurants on site. Our second time there. This time with a group of nine. I suspect we will be back again.
March 17, 2013
Rated 5 out of 5 by Babydip Buggy drivers
The buggy Drivers were excellent n courteous. Eve. In the rain they ensured guest do not get wet that they go all the way out running out in the rain and assisting guest. Well done.
At the reception was met by Joaquin who made us feel very comfortable
September 4, 2013
Rated 5 out of 5 by Adam777 Absolutely perfect
every single little thing about the service and features of this hotel were wonderful. I absolutely loved by stay. Well done to all staff at Sheraton.
January 28, 2014
Rated 5 out of 5 by gilet starguest review
could enjoy excellent coffee in the room and as premium guest facilities in the club including snacks and wine /sparkling wine Thanks for considering green economy too. Just a pitty not to enjoy Wifi in the room and on the beach reading news
December 29, 2012
Rated 5 out of 5 by Kronborg This hotel is the Best
Great spot! Wonderful pool area and beautiful garden and the Best beach in the area of Ao nang.
February 13, 2014
Rated 5 out of 5 by Robert1 Peaceful and relaxing
Hotel has great pool and beach area. Wonderful for relaxing. Also has great fitness center and tennis. Good club services. Great evening events, we went to the food and wine tasting it as excellent featured ozzzy wines. Spa was very nice.
May 2, 2013
Rated 2 out of 5 by ALOK0810 SAD EXPERIENCE
HOUSE KEEPING WAS TERRIBLE, MY CIGARETTE BUTT IN BALCONY REMAINED DURING MY ENTIRE STAY, IN ROOM DINNING 3 CALLS WERE REQUIRED TO GET A BUCKET OF ICE, MY INTERNET PROBLEM COLUD BE FIXED ONLY AFTER 12 HOURS, OVERALL A VERY SAD EXPERIENCE
July 5, 2013
Rated 4 out of 5 by SimonTheTraveller Nice Hotel - Need to improve Pool/Beach Service
This is a very nice hotel with beautiful grounds with two pools. Large clean rooms with good hotel service. Breakfast was great with large selection from buffet to cook to order - choices include European, North American and Asian.
Several past reviews mentioned weak pool/beach service - actually better described as no service. As the hotel is a resort and promotes itself as one, we were disappointed that food and beverage service was not provided beach/pool side - one needs to go to the pool bar to order. As we needed to get up to order, we went next door to the independent beach side restaurant to get our food/drinks at a fraction of the cost. We would have preferred onsite service but not available.
We traveled to several locations in Thailand with good experience in communicating with hotel staff members. We respect that English is not their first language and this was not an issue with other hotels except with this hotel. We found the front counter staff weak in their English communications skills. We had a few mis-communications - nothing major just made it challenging explaining basic requests and for staff to explain hotel offers.
We used their onsite spa service which was very good. Yes you pay more than the beach side massage service but the experience can not be compared.
Overall, we do recommend this hotel and we would stay here again.
March 8, 2014
Rated 5 out of 5 by bilko hotel
hotel is faultless staff + management cannot do enough for you met every expectation
February 13, 2014
Rated 5 out of 5 by COOLMAN Hotel with a huge, wonderful and ecotic garden
This hotel ist the best place on the island for relaxing and enjoy the taste of Thailand. A very friendly staff, a huge exotic garden, 2 pools, a nice beach make your holiday really wonderful. Ten days like in paradise, thank you.
March 9, 2013
Rated 4 out of 5 by 1957Johan Way too pricey hotel jn Krabi
Pros. Location. I really liked the stretch of beach, far away from busy Ao Nang and nearly no tourists at the beach. I liked most of the things about this Sheraton hotel, the swimming pools are just fantastic, the Gym OK, the breakfast was outstanding.
But, a few cons.... I do not regard this hotel to be a 5 star hotel. First of all, a 5 star hotel should offer Wifi at the rooms for free acccording to my opinion. Secondly, and this is why I will not return to Sheraton Krabi for sure. The food prices are way way to high. I have spent many nights at 5 star resorts in South East Asia and elsewhere. I am used to the price level in Scandinavia, but prices at Sheraton Krabi is actually the most pricey I have ever experienced. I am sure the staff at the restaurant is not paid much more than minimum wages, therefore I beleive Sheraton Krabi would benefit greatly from putting down the prices considerably and that way get more guests to choose to eat at the resort, instead of to take a stroll to the nearest restaurant nearby in the main street just outside the resort.
August 26, 2012
Rated 4 out of 5 by DGSS Good service, facilities need looking into
Staff was good but there were multiple power failures throughout my stay. TV signals were bad as it was intermittent and wireless coverage was poor as it was obvious that there wasn't an access point in every room
May 26, 2013
Rated 4 out of 5 by BBL85 relax. comfort resort
im stayed 5days.
The room was large and bathroom very clean and nice bed.
great area, wonderful beach
thank you for relax holidays.
January 7, 2014
Rated 5 out of 5 by RobDuesseldorf wonderful days
we had a great time at Sheraton Krabi. waiting time for breakfast table could be better, but the excellent sea view and atmosphere can cover that.
January 10, 2014
Rated 4 out of 5 by Thumi Nice hotel
nice hotel, wonderful area, great beach!!!
things to improve:
. room cleaning (3 of 9 days was bad)
. service at the beach area
. prices in the 3 restaurants too high
December 23, 2013
Rated 3 out of 5 by Mario comfortable
It was comfortable stay. Hotel is surrounded by many trees and having private beach. But the price of food in restaurant and spa was very expensive, so we had every meal outside except breakfast.
April 19, 2013
Rated 3 out of 5 by Joyce2013 This hotel requires service improvements
The staff were friendly and helpful. Beautiful grounds, which are well maintained. Fantastic location and beach!
It was my 50th birthday and hotel staff were asked to deliver a cake by the pool and they didn't. The cake finally arrived later that evening with much apologies for a mix-up!
Smoking should not be allowed in public areas like the pool, as children are exposed to passive smoking and I have asthma.
Staff do not understand English very well, which causes issues.
Equipment not working very well, such as the DVD, hairdryer.
Cleanliness of rooms were not very good. The shower drains are not cleaned causing water not to drain properly.
The can't seem to have fresh towels when they do the cleaning. However, they take the ones hanging up away, leaving no towels to be used until we physically have to call to get some delivered - this was a daily occurence!
Everything in the hotel is expensive. massage at 5500 baht but on the beach it's 350 baht! The hotel food is average and expensive, as compared to across the road.
Considering the location of the hotel, the night entertainment was lacking and bland!
November 4, 2013