Rated 1 out of 5 by Cindi372 Not SPG at all!!!!
The hotel staff is horrible and it was nasty i had to clean me own room.
August 29, 2012
Rated 5 out of 5 by Eddie79 great location
Hotel staff was friendly an knowledgable. SPG services were great!
April 2, 2013
Rated 5 out of 5 by jessp213 love the hotel
Really good and clean hotel, will definitely come back :)
June 10, 2013
Rated 5 out of 5 by Tony729 Great hotel
great stay. Clean, quiet, friendly staff
September 3, 2013
Rated 5 out of 5 by Janet520 Fantastic Hotel
Beautiful, clean, friendly staff.
August 9, 2013
Rated 2 out of 5 by Lizzierh Regretful Conditions
While the staff were courteous and friendly during my near week's stay for a major convention, I was surprised and disappointed by other factors which accounts for giving this hotel a one star.
First, my room was over the hotel dumpster. The noise level was high. However, while that cannot be controlled, I was awoken each morning at 5 am by heavy mechanical work in the adjacent stairwell (4). When I called to complain on the last day, I was told that no work was being done, but that security would "check" to see if "they heard what I heard." Within a few minutes, the noise ceased, but I never received an apology or explanation for the significant disruption to my sleep over the week. The bathroom literally vibrated.
Second, while I opted for the "green" option, did not expect to not received toilet paper or coffee or shampoo for 6 days. Had to go ask for toilet paper! . Additionally, the food vouchers were not accepted for room servicem which is why I wanted these in the first place.
And finally, the sticker shock- what is a Luxury Tax for a room that runs out of toilet paper and shampoo? And wakes the gues up every morning with ambient noise?
All above was reported to other members of my company. This will leave me considering other options for hotel proprietors in future travel.
October 7, 2013
Rated 5 out of 5 by Salesman25 Comfortable and Convenient
The room had everything I needed for a Comfortable stay. The Tun Tavern had very good food, and Service.
May 2, 2014
Rated 1 out of 5 by Traveler2812 Unexpected problems and an untrained staff.
I stayed at this hotel on September 28, 2013 for a bachelor party with friends. I booked the hotel, expecting the incredibly great customer service I've come to expect from Starwood properties. I could not have experienced further from the that. Checking in, it took 10 minutes for the valet to even greet us and take the car. The check-in staff had no idea what benefits came with the Starwood AMEX and when asked about a 4pm checkout, I was informed that did not come with my benefit level, but was available for an extra charge, or for free to gold and platinum members. After pulling the information page up regarding preferred plus membership benefits and explaining that 4pm checkout was available to my tier, I was then told there was no availability for late checkout, which I'm sure was a case of backpedaling, given I was just told it was available. Our room was musky and our air conditioning just barely worked, which led to an uncomfortable stay. When engineering was called in, they explained it was cooling the room, despite stating there was a noticeable difference between the two double bed locations. Because the thermostat was directly under the outlet, it was misreading the temperature in the room, causing the unit to shut off before the rest of the room was cooled down. It was an absolute joy to check out and leave this hotel and it's staff behind.
September 30, 2013
Rated 4 out of 5 by Mantra April Stay in Atlantic City
The staff at the front desk was friendly and helpful. The room was a nice size and had all the amenities I needed for my stay. Prior to my arrival housekeeping had removed all feather and down from the room as requested. I note this because that doesn't always happen in hotels I frequent even when I ask ahead of time. Overall, I would recommend this hotel to business travelers.
April 25, 2014
Rated 4 out of 5 by JAL1019 Never Disappointment
I've been staying at this hotel for years. I've never had a problem with the room cleanliness (up until this last recent stay and the worst thing was a Bud Light Bottle Cap between the cushion of the chair). The staff has always been courteous and helpful. I love that it's so close to the outlets and adjacent to the Tun Tavern. In the past we've been next to very rowdy guests and we've had our room changed with no problems.
The only thing negative I could say is the food prices are astronomical. Room service is so extremely expensive and I could walk around the corner to McDonalds and get the same breakfast for $5.00 rather than $17.00
January 17, 2012
Rated 2 out of 5 by Michael321 Won't stay here again
I have stayed at most of the Atlantic City hotels. I rank this place close to the bottom. Carpets were stained, room needed an update, many small things were not cleaned in a long time like the vent in the shower, the high hat lights, etc.. The facility does not have their own parking so I was informed at check-in that I need to pay $15 per day to park my car at the convention center. Also the hotel said they were .25 miles from the boardwalk.. Actually they are .79 miles away. I got the upgraded room for $229 per night with the "nice view" of the lower roof, the continental breakfast and the evening snacks on the 16 th floor.. The microwaved tacos, plate of cheese, and mixed fruit was lacking for a snack. When I checked in, I asked the front desk if we can extend our stay by 1 night and I was told they were booked up so I asked if they could make a note and let me know if there were any cancellations. I was told we don't do that and that I would need to keep calling the front desk every hour to see if anything became available... REALLY??? After we checked out and went home, I received an email from the hotel allerting me to the fact that my bill was being increased by $2.00 because we drank one of the bottles of water that was in the room. ( my original bill for the 2 nights including some dinner was $782.00). Did you guys really need to charge me that $2.00 ??? Other then that.. The pool was closed for maintanence and the can of soda in the vending machine was $2.75 .. Poor showing at this facility..
July 20, 2013
Rated 5 out of 5 by Grumpy37 Nice Stay
Valet made easy parking and immediate registration was teriffic
April 30, 2014
Rated 2 out of 5 by Krista29 Disappointing
We stayed at this hotel last year around the same time and had a great time, everything was ready on time and we even got a bigger room than we were expecting. This year was a complete disappointment. We arrived at check in time, 3p.m only to be told that our room was not ready and that they'd need another hour. Once the room finally was ready, I was told my credit card was declined because they were attempting to take out an extra $50 for a security deposit that I never knew about until that moment. So I had to pay for that with cash because all I had on my card was the total amount I was told online. I had not been told about the security deposit before, nor did I pay for that the previous year. Also, the staff members weren't exactly helpful or caring in the situation. And because of the cash that I had to pay, I wasn't allowed to rent an in room movie for a reason the staff didn't exactly explain. I requested a king size bed and a microwave and mini refrigerator in the room, but I had to specifically ask for the microwave and fridge again when I got there, and then had to wait an additional hour for them to arrive and be set up in the room. The bed was big, but when I lifted the covers I saw that it was actually two smaller beds pushed together. Overall it is still a very nice hotel but it's definitely not cheap and for the price I paid I expected good service, as I had received the previous year. I would not go back again, nor recommend it to anyone else because even though I made my reservation weeks in advance, it felt as though the room and everything was just thrown together at the last moment, as if I had just walked in with no reservation.
June 25, 2012
Rated 5 out of 5 by NJRo Room Never Cleaned
Stay was very pleasant. Except we stayed from Friday evening to Sunday. Room was never cleaned by Cleaning Service???? Very dissapointed.
April 28, 2014
Rated 3 out of 5 by debdance Room Cleanliness
I am usually so pleased with Starwood hotels. This time I was not. The hotel was great, but the room, 1009, was NOT!. the carpet is well past its use date. I is really quite disgusting. The windows had so many fingerprints all over the inside. The chair is just filthy. There is mold in the bathroom. It is time to replace and take care of these items. Not to mention the light bulb is out next to the bed... small point! We ordered room service breakfast both mornings. The second morning it came a half hour later than the listed time and one of the two orders was incorrect. I called, and they said they would "comp" the meal. They didn't...it was on my bill!
January 7, 2013
Rated 2 out of 5 by Tom1371 Was not happy
Was not satisfied with the recent stay. Woke up Saturday morning to find there was no hot water in the room. Called to report this and was told it would be repaired in 15 minutes. Took almost 2 hours. Went to my meeting without a shower. Should have been offered a different room???
On Sunday, after housekeeping was completed, all the trash and laundry was left in the hallway until evening and I had to report it to the front desk to get it removed.
Broken beer bottle was left on the sidewalk for almost 24 hours on the side of the hotel.
Haven't stayed with your chain for sometime and was not impressed with the service...............you may contact me to discuss these issues..............
February 26, 2014
Rated 4 out of 5 by Simi531 Convenience and service great
We stayed here for a Cheerleading competition. The staff was wonderful and helpful. Rooms and halls could have been a little cleaner but I know they were dealing with a very large group of kids! Wish they would also open the coffee area earlier than 7 am and have another restaurant option within the building. There was access though the hotel to the tavern across the street. A little confusing to get to from inside the hotel so we just walked across the street. Breakfast was good. Little pricey but what was expected! Beds were VERY comfortable and room was a good size. Not too cramped which was nice. Overall a very nice stay and will book again for next year!
February 4, 2013
Rated 3 out of 5 by Suemh Very loud in hallways
I have stayed here before and this time was horrible. Place was very loud and busy, pool was packed with kids that I couldn't use it. Weight room was full of kids. Room and hallways had people screaming all night, couldn't sleep...
April 22, 2014
Rated 3 out of 5 by lease Could be better
The only advantage of this hotel is that it's across the street from the convention center. Otherwise, the rooms did not live up to the Starwood name. My room's toilet did not flush properly. It took 2-3 flushes each time. The switch on my room's entrance was broken, so to turn on and off, I had to plug and unplug the cord. That was inconvenient. Otherwise, the facility was quiet, they had a second floor bridge to the convention center to avoid the cold or snow, their room service was attached to Tun's Tavern, which are all wonderful features of the hotel.
March 18, 2014
Rated 5 out of 5 by AshleyW5 Wonderful stay
Whenever I stay in AC, I usually stay at a Casino/Hotel. But when I was trying to find a room for my mom and I to stay, I had trouble finding a room that was reasonably priced. The Sheraton was the best option for the price. The hotel itself is gorgeous. The staff was super friendly and I appreciated little touches, like free water in our room and in our car as we left. When I called the front desk, they addressed me by my name. The only thing I would change is that the entire hotel was not WiFi friendly. I had trouble accessing the internet from my phone. Other than that, I would highly recommend the AC Sheraton.
January 28, 2013
Rated 5 out of 5 by AnnMB Great Location & Courteous Staff
We stayed at the Sheraton for the first time in AC. We are in the city 4-6 times per year for various conferences. Normally we stay at at casino hotel but chose the Sheraton for convienience this time. My son and husband arrived early in the morning for classes with me following in the evening and the reservations were in my name. The guys decided to try to check in at 8:30 AM. No luck right? Wrong, they called me and confirmed that it was OK with me and gave them keys! Diane assisted us again with 4PM check out for all of our rooms. Very nice and accomodating staff in an easy location with nice accomodations.
December 4, 2012
Rated 5 out of 5 by CCS77 This hotel was great
I had an excellent stay! The room was great, the food in the restaurant was good and the staff was excellent!
I would stay here again!
April 14, 2014
Rated 4 out of 5 by SusieQ2014 Great value - close to all
Great value- close to Jersey shore beaches, shopping, golf, great restaurants
April 14, 2014
Rated 2 out of 5 by Unimpressed19 An overall unsatisfactory experience
I stayed at the Sheraton Atlantic City Convention Center Hotel and overall, I was not impressed.
When we first arrived in our room, two of the lights in the room did not work and there was a lipstick stain on the sheets. They did fix the lights the next day without us bringing it to their attention.
You could hear noises from the other room coming through the vents making it difficult to sleep since we had rather roudy neighbors.
Finally, the pool and spa was a huge disappointment. The pool was tiny and the water was clouded. There were about 15 people in the jacuzzi outside and they were packed like sardines.
The location is good, but for the quality, I would not recommend this hotel.
September 5, 2012
Rated 1 out of 5 by DisappointedGuestNJ Not what I expected . . .
Booked about 24 room nights over 2 weeks and had problems each trip. Room was not cleaned trip one, ice machine was out of ice 2X, snacks machine was empty. Trip 2 called and/or visited front desk 3X about an inoperative speaker on desk phone. Laundry bag was not replaced. Safe broke and Security had a broken devise and could not fix it. Locksmith was late, wrong number called. ++++
September 6, 2013
Rated 5 out of 5 by Steve16 FIRST CLASS HOTEL
Our stay was a 3 day getaway which we always return to this Sheraton. Speedy check-in, very courteous desk agents. The room was found spotless as expected. THE BED... o what a fantastic mattress. Housekeeping staff always greeted us with a smile as we passed in the hall. The Starbucks coffee in the room is a nice touch but we would have enjoyed it more if it was DD. The complimentary computers on the 2nd floor came in handy but operated SLOW. We didn't use any F&B as we were out enjoying the town most of the day. I would definitely recommend this hotel as it always exceeds my expectations!!
August 27, 2012
Rated 4 out of 5 by Alex21666 Nice hotel, convenient to train.
Cabs here are expensive, so have a car if doing a lot of moving around the city. Staff was very accommodating, except the valet service. Slow and not up to par on my stay. They could have just been having a bad couple days.
April 7, 2014
Rated 3 out of 5 by Deb1979 For Managers Record
I beleive the hotel was under staffed for July 4th. After 4 trips to the front desk and 2 hours later, the room was finally right. First room wasn't cleaned, beds unmade etc, next room smelled, they apologized gave us another room, the key didn't work. The distasteful part was I had to ask how will you handle this inconvenience. They looked at me as if there was no problem. I had to suggest what could be done, which was pennyless. I checked in gave all information at 1:30 was told to come back at 3:00 to pick up the keys. They had no record of any imformation so I gave it all again and the front dest to room trips began from 3 to 5:00 including waiting time for staff to check the foul order room.
July 7, 2013
Rated 5 out of 5 by PatS Nice place for a getaway
We've stayed at the Sheraton before so we know what to expect...a beautiful hotel with nice comfy beds and great air conditioning throughout. Hotel staff is great, checking in was fast and efficient. There was a weeklong dance competition going on while we were here and I thought there might be a problem with noise but it was fine and the little girls were adorable. Don't like that it costs so much to park here, both valet and self park are expensive. The breakfast buffet was too expensive, also. We went elsewhere to eat. I gave five stars on everything except room cleanliness only because I found some hairs on the bathroom floor when we arrived. Otherwise all was well as usual at this fine hotel.
July 16, 2013
Rated 4 out of 5 by Bill2387 Hotel good for conferences
Quite, clean place for meeting. Nice views of Atlantic City from higher up.
April 10, 2014