Rated 5 out of 5 by Claudio23 great Staff
I've been with my family for holiday in Lisboa, Ms Carvalho did a great service and support me a lot. I spent great days there.
concierge gave me good reccomandation about sightseeing and place to dine.
August 26, 2013
Rated 5 out of 5 by hash76 Nice, Clean, Reasonably priced
Got a room on the 19th floor. Recently got SPG Gold Status so I was able to take advantage of free internet. The room was big and clean. Loved the washroom. Overall a great experience and would come again.
May 13, 2013
Rated 5 out of 5 by 500NightsLifetime Most wonderful staff
Front desk, bell staff, concierge, door staff... all understood customer service so well. These folks are the Japanese of Europe... Spectacular. Hotel is modern with reasonable lounge offering.
October 1, 2013
Rated 4 out of 5 by Michael345 Great rooms
The room was spacious and comfortable. What I specifically liked was the window that could be opened and the extra chair. Also, the business area with computers and printers was nice.
October 21, 2013
Rated 5 out of 5 by crcr Excellent hotel and location
Not our first stay and certainly will be back. Great location near the center of Lisbon and a great hotel with very corteous staff.
December 12, 2013
Rated 5 out of 5 by mim50 Great place as usual
It is always great to go back to the Sheraton Lisboa: from greeting you to room accommodation facility, top floor bar/ restaurant & fitness: really a warm and professional place to go back.
December 2, 2012
Rated 5 out of 5 Excellent place to stay in Lisbon
The hotel has great location, very good views in the higher floors and very, very good attention to customer. I spent 5 nights with my wife, daughter and son. All of us were delighted.
August 2, 2013
Rated 5 out of 5 by Cyril51Reims Great moments
We have been very well received. We have benefited fully from the SPA, sky bar,... and everything was wonderful. I recommend the booking with the "club lounge".
October 23, 2013
Rated 4 out of 5 by Charlie76 Best Sheraton brand hotel I have ever been
Sheraton Lisbon is exceptional for being a Sheraton. Usually I expect less from this brand of your SPG group. I would compare it to my previous experiences in Westin-like hotels
July 26, 2013
Rated 4 out of 5 by ruijorge64 My preferred hotel in Lisbon
This is my preferred hotel in Lisbon, because of the location, comfort and facilities.
My suggestion: please introduce free wireless internet in the room for SPG´s.
October 16, 2012
Rated 5 out of 5 by Tyffany This hotel is great to stay
This Hotel is fabolous, good facilities, is clean and the staff is wanderfull, i will recomend to my friends and family, is a great place to stay and have fun
August 27, 2013
Rated 5 out of 5 by santri1969 Very large and well managed Sheraton
I stayed in the summer of 2008 and was upgraded with excellent SPG platinum benefits to a suite, good staff and service, overall very good choice in Lisbon.
June 16, 2013
Rated 5 out of 5 by George1383 Excellent Hotel
Great location and facility. Staff was helpful when needed.
December 18, 2013
Rated 4 out of 5 by Sjapril Cost
The SPA not being included in the full cost is not a well sign of services, in addition a 5€ coffee cost is abusive.
Missing shuttle bus to the city.
April 15, 2013
Rated 4 out of 5 by tls5 Overall Hotel experience
We stayed for one night. The staff was accomodating and helpful but not overly friendly. The room was clean but the beds not comfortable.
August 13, 2013
Rated 5 out of 5 by JeanPaul58 Expectations
Even if our stay was brief we enjoy it. A little bit frustrated by the opening hours of your terrace bar (is not 12.30 too late?
August 13, 2013
Rated 2 out of 5 by Loay777 Lack of Awareness & Professionalism!
Prior asking me to come back again, better to reply to my complaints that i left before i departed your hotel!
January 3, 2013
Rated 5 out of 5 by mSpawn Location and Services
You are 5 minutes from Pombal and Liberdade. The hotel is branding new, and the staff is perfect.
June 10, 2013
Rated 5 out of 5 by Boss2013 Good as always
All was well arranged, as usual, and the hotel was very satisfatory to the Sheraton standards.
July 30, 2013
Rated 2 out of 5 by MJC6640 HARDEST BEDS EVER
The bed are way too hard. I had to sleep with a blanket on the floor which was softer.
September 4, 2012
Rated 4 out of 5 by Dagli leisure
ı would not recoment this hotel for leisure people. totally airport style hotel
March 26, 2013
Rated 1 out of 5 by Abuahmed1 below standard
not at Sheraton worldwide standard
November 8, 2013
Rated 5 out of 5 by Squid Outstanding service
Friendly staff and great service. Will diffenately stay there again.
May 28, 2013
Rated 4 out of 5 by Eric bathroom + pool
The floor of the bathroom is much too cold !!
Pool is below average
January 31, 2013
Rated 5 out of 5 by Dos13 5 Star Hotel
Excellent Hotel highly recommend this hotel to others.
August 19, 2013
Rated 5 out of 5 by MACH my fafourite hotel
This hotel is an example of hospitality excellence
July 16, 2013
Rated 4 out of 5 by Fabrio68 Good Hotel
Good hotel for European standards
July 29, 2013
Rated 5 out of 5 by TENNISPERSON ENJOYABLE STAY
Overall the service was terrific! Most of the hotel staff personnel spoke English and were friendly and very helpful. The room was clean and comfortable--enjoyed the power window curtain and the power blinds by the bathtub/shower. The room view was enjoyable and for most time the room was quiet. The Club Floor Lounge had good breakfasts, snacks and refreshments, and "Happy Hour".
1. For 2 days did not have a spare toilet paper roll, only one partial toilet paper roll--after mentioning it to the front desk, this problem was promptly corrected. On one of these day, none of the toiletries was replenished.
2. My wife forgot her camera in a tour van, and the tour company said it would return it that evening leaving it at the front desk. My wife informed the front desk staff that her camera would be returned and to notify her when it was received. After the time period the tour said it would return the camera, my wife checked with the front desk staff and was informed that the camera was not returned yet. She waited another half-hour and checked with the front desk staff and again was informed the camera was not returned. My wife showed her concern, so the staff checked with another staff member, who said that the camera was returned a while ago.
3. On the last night, the occupant(s) in the above room made loud stomping noises--heavy walking occurring over various periods of time. Hotel staff promptly investigated.
October 20, 2013
Rated 4 out of 5 by Amaani Lovely Hotel needs improving
Great Location for traveling into central Lisbon and also the airport as bus stops very close by. Metro is very near too.
Staff friendly but not as helpful as i have experienced at other SPG hotels worldwide.
I was not very impressed with housekeeping as i had to call them three time to change my feather pillow to non-feather (something on my SPG profile). Also for some odd reason every time the room was cleaned we had less and less glasses. So on the last morning we only had ONE paper cup to drink coffee and down to 2 extremely small water glasses in the bathroom.
Our TV was not showing many channels so called to have it checked out and no-one showed until a follow-up call made the next day and someone arrived and said he would fix it. He did no such thing. I also would like anyone staying here that there are only a handful of English channels and the movie rental was Euros18. A bit high i think, in the US/Canada you expect to pay around $10-$12.
Another thing that really doesn't make sense that you have to pay Euros 12 to have a quick swim. So if there are 2 of you it does add up on a daily basis. All we wanted was to have a 20min swim to start the day.
I loved the location, and actually walked to Rossio and wouldn't recommend it unless you are a hiker to Bairro Alto.Great time in all... just could have been a little better.
When i pointed out what had happened at the front desk they were not bothered. HMMMM!
May 13, 2013