Rated 4 out of 5 by AndyS Nice hotel, great location
This is a nice hotel in a perfect location for seeing Stockholm. The club lounge is small though and gets very crowded during breakfast and happy hour times.
24 juin 2012
Rated 4 out of 5 by SlaughterBeach Great location, helpful staff, room very clean
This is a large hotel but the service was quick and personal. There is no doubt Sweden is expensive but this was a large room for a decent value. Well engineered windows kept out all of the street noise, great view and good draperies were a great comfort in the "land of the midnight sun". Room was very clean. Easy walk (4 blocks ..tough if you have alot of luggage) from the Central Train Station and great directions via email from hotel. Everything was translated into English. Didn't eat at the restaurant but it looked quite busy. As always would be nice to have free Internet. Frustrating as a frequent traveller the more expensive the hotel the more expensive the Internet. Would definitely recommend this hotel.
22 juin 2012
Rated 4 out of 5 by Traveller74 Great location in the prettiest of cities
Loved my two night stay at the Sheraton Stockholm Hotel. The hotel is perfectly located for exploring the beautiful city of Stockholm, and less than a five minute walk from Stockholm Central Station. Breakfast was included in our room rate, and the buffet featured everything you could hope for to start your day. The room was large, well appointed and the bed supremely comfortable. The staff throughout were warm, efficient and generous in their hospitality, as are the Swedes in general. I'd return to both Stockholm and the Sheraton Stockholm in a heartbeat.
8 juin 2012
Rated 4 out of 5 by Steamed Great location, great hotel, but needs better A/C
The property is very well located near Central Station and an easy walk to Gamla Stan, Ostermalm and Sodermalm. Rooms are decent sized and well maintained, with the exception of the air conditioning. The latter was too feeble to keep up with 25 degree outdoor temperatures, which made sleep less comfortable than it should have been.
31 mai 2012
Rated 4 out of 5 by Luis81 A very American hotel in central Stockholm
Our stay at Sheraton was ok, although we felt somehow pushed to spend more -we were offered the breakfast buffet and an upgrade at check-in, none of which were exactly unexpensive.
The staff was mostly friendly and helpful. However, one particular receptionist annoyed us at check-out when she asked whether we had not just consumed but even "displaced" any item at the minibar. This came as rather rude remark to bid farewell to your guest. She then went on to discourage taking a bus to the airport, which is a perfectly convenient alternative to taxi. A very American contempt for public transport, most unbecoming in a city like Stockholm.
We might return... or not.
9 mai 2012
Rated 4 out of 5 by Quincy56 Very nice room in a very nice and convenient area
Hotel is conveniently located close to shopping, restaurants, the central train stations and subways. The staff was very friendly and helpful. The rooms were comfortable. I did not get a room with a view, but it may be worth paying extra for it.
11 décembre 2011
Rated 3 out of 5 by grrrrr14 disappointed
I still recommend this hotel for those who dare. I cant find any fault in the comfort and the cleanliness of the room though, it was excellent but I was very disappointed with their system. It was not enough that you'll have to pay the room in advance, you'll have to pay a disposition fee as well when you check in, I havent read that in their webiste either AND this is not a payment they said, but the money is hanging in the bank for two weeks. I never have encountered that in all other hotels in Sweden, not once. Wireless internet is free for only 30mins, after that u'll be charged 100kr for 20 hours, NO free shuttle AND a receptionist who doesn't understand swedish? what a joke...
18 janvier 2014
Rated 3 out of 5 by andersb71 rooms and room text info needs updating
Rooms are very old looking; old wallpaper, makeshift updates etc. bath/shower not working well ergonomically. misleading text info on restaurent hours and service personnell that don't knock before locking themselves into your room. Also air con was a mees.
10 janvier 2014
Rated 3 out of 5 by Tinkerbell77 Room cleanliness not satisfactory
At arrival we found crumbles on the desk and peanuts on the floor and dust in the corners when moving a chair around for better comfort when reading a magazine.
Breakfast, excellent service by the breakfast hostesses. I really dislike the usage of egg-in-a-box and scrambled eggs made with prefabricated food. This is not local food at all!
9 décembre 2013
Rated 3 out of 5 by Bepe9 This hotel was ok for a long stay
I stayed at the hotel for 12 nights in a row.
The hotel was ok for a long stay, but a few things need improvements:
- Some of the mornings it took a couple of minutes before it came hot water in the shower
- The breakfast buffe seems to run out of various food items several mornings
- Some of the nights the internet connection stopped to function
- The Greenchoice selection for room cleaning was not rewarded by the cleaning staff. They forgot to leave the vouchers most of the times.
- Both the head concierge and the hotel manager promissed to contact me to give me special offers, but they never did even if I called back twice to the front reception
30 novembre 2013
Rated 3 out of 5 by paul1952 Don't order a room meal, and be patient at check-out
I've just stayed at the Stockholm Sheraton and as usual the check-in was friendly, efficient and helpful. The room was great and well equipped, the bed very comfortable BUT I ordered a room meal and the meat was cold and uncooked. I complained and after a very long wait a replacement meal arrived ...very hot on the outside, but cold on the inside...so no meal for me because it was then 10pm and I just gave up. I was so cross I didn't bother with breakfast in the hotel, got some food just round the corner. To add insult to injury the checkout was painfully slow...so beware. If you stay eat in the dining room or go out to the old town
28 novembre 2013
Rated 3 out of 5 by Darrel Beautiful hotel, but couldn't sleep
The hotel room was big and lovely, as well as the bathroom.
But one hires this type of service not only to enjoy a nice looking room, but to be able to rest. And that did not happen.
First, we received a twin bedroom when we had requested a double bed.
Secondly, they are very strict with check-in hours, which is fine cause rules are rules, but one expects higher-level service of Sheraton, and hotel should foresee that some guests may arrive in earlier fights or ferries.
Lastly, the TV kept turning on all alone every 30 minutes in the middle of the night.. Imagine how well I slept :(
26 août 2013
Rated 3 out of 5 by Bojon Great location, bad reception desk
Cost benefit ratio is below Sheraton standards. As a regular guest of Sheraton I didnt appreciate attitude of staff on reception desk.
8 juillet 2013
Rated 3 out of 5 by JFMo This hotel has great potential
Look I have been to this hotel for over 100 nights but first time in 8 months.. It is not the same
30 avril 2013
Rated 3 out of 5 by Sommarcatta Irritating flaws
When booking a certain roomtype and even got it confirmed at check in, everything should work smoothly. We arrived late and were appointed the wrong roomcategory. Too tired to do anything about it the very same night, we had to go through the hassle of changing rooms the next morning. I demanded an upgrade and we got a beautiful room, but the reception didn´t offer it volontary. Not what you would expect from Sheraton.
13 décembre 2012
Rated 3 out of 5 by Hansen 4 weeks in a road
my 4. week was a disapointment - tree first week was perfect.
23 novembre 2012
Rated 3 out of 5 by UnhappySheratonCustomer Poor Customer Service
I have stayed in many Sheraton's all over the world, and was dismayed by the lack of customer service at the Sheraton Hotel in Stockholm. The room itself was beautiful and the stay could have been extraordinary had it not been for a few key members of the customer service team.
There was a tennis event going on during the period of October 19 to 21, 2012 that may have influenced the lack of attention I felt I was given. One member of your team, outright refused to help me book my boat cruise due to being distracted by a few tennis players. He told me to do it myself by going to the boat terminal early the following morning. I was new to Stockholm and his booking it for me would have helped a great deal and saved me time (further I was told by the Concierge earlier that they would book it for me).
I was given old $500 Swedish Krone's by my bank here in Canada before my trip and when I tried to use them in Sweden, I was refused by four different places and had to use my credit card. Being very upset, I turned to the Front Desk for help. The Front Desk Associate was very sympathetic and offered to help. The Concierge was then called and he at first offered to help by exchanging the money at a high exchange rate, which I was very happy to do as I would not be in Sweden on the Monday to go to the bank in person to fix the bills. When I agreed, as this was the only money I had, he changed his mind and refused to do it and did not offer to help me further. I found this to be extremely poor customer service. While I understand there are policies in place, he could have done something to help or at least seemed understanding. I was made to feel by both members of (male) staff on the evening of October 19th that I was more a nuisance that they were forced to endure than a loyal client of the Sheraton. As a result, I will think again before booking with your hotel anywhere in the future.
This is all very disappointing as when we checked in, the Front Desk Associate offered us an upgrade to a beautiful room overlooking Gramla Stan which we took -- this being a trip of a lifetime for us. This was somewhat ruined by the two members of your staff who could use a lesson on treating all customers the same way. I may not be a tennis player, but I have spent thousands of dollars at your hotels worldwide over the last few years. I will now turn my loyalty to another brand.
22 octobre 2012
Rated 3 out of 5 by Erik40 Good location but disappointed about service
As a Gold SPG I have stayed in many Starwood Hotels. This hotel is clean, but I was disappointed about the service for Gold SPG members. I had to wait until 3pm for a room and then got a wrong room (2 queensize beds instead of 1 king bed). Then I had to move to another room, but didn't receive the SPG extra's.
20 septembre 2012
Rated 3 out of 5 Starting to feel a little worn
Very helpful staff.
Shower section starts to look a little worn out.
Beds lovely, but the room a little stuffy to the window was so small.
Make sure to order breakfast directly, otherwise it costs 259kr.
The atmosphere at breakfast was wonderful, beautiful.
And almost too friendly.
17 septembre 2012
Rated 3 out of 5 by Mike46 Don't go there with too high expectations
We stayed at this hotel arriving Aug 31st. The check-in staff was very nice and explained that we got an upgrade to a junior suite. Entering the romm we were very disappointed. Yes, the room was bigger than a normal room, but furniture was very old fashioned and a bit dated. The room had only a tiny window, so you need to use light in the midst of day and the location was towards in the inner side, so you see only other guest rooms on the other side of the hotel (hotel is basically a square).
The Club lounge was under renovation (which was neither mentioned on the website nor where we informed upfront). so the used one suite as Club lounge. Hardly any food and drinks where available and a group of younger people used the lounge as party place with loud music and heavy drinking.
We left after a short while and reported it to reception, who apologized and gave a drink voucher for the bar.
Breakfast experience was godd when it come to the food, but the breakfast area is way to small for a hotel this size, you hardly find a table, will be sitting very clode to the next table and the noise level is big. Staff is limited, so cleaning of the tables takes long.
Overall nothing special compared to many other SPG Hotels I visited.
8 septembre 2012
Rated 3 out of 5 by EevaM Shower drain blocked and gym poorly air-conditioned
Firstly, and most critically, the drain in the shower of our room (345) was somewhat blocked leading to the whole bathroom flooding making using the toilet and sink very uncomfortable indeed.
Secondly, for a five star hotel with a five star price-tag, I would always expect fast WiFi to be fully free in all rooms. I even had free WiFi on a local Stockholm bus - why not in this expensive hotel?
Thirdly, the gym was poorly air-conditioned and very uncomfortably hot.
Fourthly, me and my husband are both relatively young (mid-twenties) and we certainly felt that the customer service we received generally was not as thoughtful as it perhaps was for older customers.
20 août 2012
Rated 3 out of 5 by maria17 Nice Night
My husband and I stayed one night at this Sheraton. We enjoyed the comfy beds, the complimentary items and the overall cleanliness on the space. We did not like the room service. The price of the items were outrageous and the food was not very good. We were very dissatisfied with what we ate.
11 août 2012
Rated 3 out of 5 by Doris01 Long waiting time to register
This hotel is a great place to stay but you need to have patience when checking in or out. We waited over 25 minutes in line to check in only to have another line open up without serving the first people in the line. The next day we also waited about 10 minutes to check out. The rooms were very comfy and clean.
10 août 2012
Rated 3 out of 5 by Steve1950 Below expectations
As a ten year platinum and now a lifetime gold I was disappointed in the benefits received The room itself was clean and comfortable however the airconditioning was not up to par My room was changed several times and their A/C simply does not function well. A fan was placed in m our room So during the summer if you need cool your not getting it there. It was only after saying I was going to another hotel did they upgrade us to a canal view room The staff was courteous but only the head bellman tried to repair the A/C by cleaning the filter in the second room we were moved which was greatly. appreciated and a letter was written to the manager commending him As a long time spg member I would not return as there are better alternativest
3 juillet 2012
Rated 3 out of 5 by Mauricette Standard rooms are depressing
Standard rooms are facing the inside of the building and the only thing you see outside the window is a concrete wall, there is barely any day light in the room.
I asked to change to another room and while there was availability in other room types facing the city, I was not entitled to change except if I was paying a supplement. I come regurlary to this hotel and I'm a spg member and I felt I was not treated specially.
My disappointment increased when I decided to go to the gym and some machines were broken. So I could not do what I wanted as the others were busy. next mo
23 mai 2012
Rated 3 out of 5 by Sperry8 Average hotel, very pricey in a great location
This property has positives and negatives. It is in a great location. You can walk everywhere from here. However, parking is ridiculous. Over $50 per day to park your car - so unless your company is paying, don't even think about bringing a car here.
The breakfast buffet is average. It definitely could be better, but it will do for a few days. They have a fun bar in the lobby with nice bartenders. Front desk staff are very nice and service oriented, although they do not recognize Platinum status very well. I received no upgrade and even got a room without a view (the inner courtyard views are terrible), while the views of the lake are gorgeous.
I've stayed 3 times while Platinum. I was only upgraded to a suite 1x. One time I received the beautiful water view and the other time I received the very poor inner courtyard view.
The club lounge is super small (it's basically a converted room). It can get jam packed and simply cannot hold everyone. When this happens, it's super uncomfortable in the room. Club room drinks are nice (wine, beer and spirits), but the food is sparse and rarely veggie friendly.
The rooms are ok and definitely decent sized for Europe, although they are beginning to get a bit dated. Internet is a high speed as you can get.
In the summer, rates are extremely high here (due to demand) and as such the value proposition of this hotel just doesn't cut it. In the winter the rates are more reasonable and as such it's a good value.
31 mars 2012
Rated 2 out of 5 by Timmen Conferens
Conference room was very hot and it felt like a lack of air.
The bartender was not at all accommodating
3 février 2014
Rated 2 out of 5 by Alain23 Overpriced and unwelcoming
The customer service at the SPG reservations line was first class, but the same cannot be said for the hotel. I wished to extend my stay but hotel reception would not help until I phoned them! Locking lobby toilets with a PIN made me feel very unwelcome as a guest. The restaurant, while good quality, was incredibly expensive compared to far superior nearby establishments. The room was satisfactory but I was disappointed with the overall experience and feel it represented very poor value for money.
16 novembre 2013
Rated 2 out of 5 Excellent location for sightseeing but...
If you are unlucky and get a room on the motorway side you will have a view on quite nothing (a modern building) but a kind of noise like at the 24hrs at Le Mans without the thrills of it. The air-condition system in my room looked outdated and was inefficient despite the mild climate this August. The shower is not practical. Music can be bought on the multimedia system but the sound is better in the bathroom than in the room itself and it seems you can only hear the whole album in the given order. The breakfast buffet was overcrowded at almost any time from 8 to 10 am. Quality and variety of the products rather average in my opinion. The hotel restaurant is not cited in the Michelin guide 2013 but apparently was from 2006-12 (according to all the red stickers on the glass door). The bar food is expensive and very classic. The sometimes friendly concierge was helpful with the bookings but you are sometimes better off with your own recommendations for restaurants. The very central location near to the Tourist Office of Vasagatan, the central station and old town is a plus, but not enough according to me.
20 août 2013
Rated 2 out of 5 by Rca2013 Outdated hotel
Not a good location. Hotel feels outdated. Cleanliness need to be improved. Bathroom shower set-up does not work.
7 mai 2013