Rated 5 out of 5 by adams4 Loved my stay here.
We stayed here 8/9-8/10 of 2012.
We were in NY for my daughters birthday. I asked if they could give us a room on the highest possible floor (I offered to pay extra,), they went out of their way to find us a room on a high floor with a great view.
When we went to check in, that room wasn't ready yet, so they found us a not as great view , but comped us the club lounge.
I will stay here every time I travel to NYC in the future. Thank you so much for helping to make my daughters birthday special.
August 13, 2012
Rated 3 out of 5 by Cannotrecommend It was "okay"
The personnel were great. Everyone was friendly and wanted to provide service. I have noting but good things to say about the service and staff.
Here is what I did not like at all. The food and dining. The breakfast was extremely average and the ONLY place to get dinner was sitting at a couch with a very small bar table eating food that tasted and appeared to be precooked, microwaved food. Yuck and at a high price. Could not even sit at a dining table. Sad. To be specific about the dinner I had two meals there. The salmon was dry as toast with absolutely no flavor, and the pasta was store bought with a jar sauce and a few slivers of squash thrown in. The chef needs to go and they need to open the dining room for meals. I do NOT want to eat precooked food on a couch with a small bar table for dinner.
September 14, 2013
Rated 5 out of 5 by JSJS Super Staff, Super Location
If you are looking for an easy, convenient, well-located and cared-for experience in Manhattan, this is the place to be. Access to the fun places in and around Manhattan is ideal, both on foot (things are close) and by subway (many lines converge within a block of the hotel)
August 13, 2014
Rated 5 out of 5 by Rondad33 Couldn't be better
This was our first time at this hotel. We know New York well and wanted to stay in the area of Canal Street. The location was superb. Room was just the right size, and the bathroom also was sized correctly, with an excellent shower. Staff was accomodating, friendly, and extremely helpful. Although we had internet access in the room, the computer "pod" in the lobby was an excellent idea. Overall we are very pleased with this hotel and will definitely stay again. Highly recommended.
June 27, 2012
Rated 5 out of 5 by LisaB123 Great location and staff
The hotel is on the border of Tribeca and Soho, two of my favorite neighborhoods in Manhattan. There are so many great restaurants and shops within walking distance. There are also main subway lines nearby to be able to get anywhere in the city quickly. The staff is friendly, helpful and accommodating. They make me feel very welcome and my stay feel like home away from home.
July 23, 2014
Rated 4 out of 5 by robvon Perfect shopping location!
We couldn't check in until after 4:30! They made it right by crediting me Starpoints. The location to Soho shopping is the BEST! Club Level with outside balcony is very nice.
August 19, 2014
Rated 4 out of 5 by Monicg1 Great time in Tribeca
I love staying here. The staff is great, and it is nice to be away from the huge hustle and bustle of Times Square. This hotel doesn't disappoint. The Club Level amenities are fantastic- the view! I love this location more than the Sheraton on 53rd, they are doing a great job!
August 10, 2014
Rated 5 out of 5 by LPfromDC Long Shot Wins!
This former Manhattanite now spends over 50 nights a year in the city, mostly at SPG (12 different properties in last year). I'm always evaluating for my next family or leisure trip. Activities and obligations dictate I should be in Midtown/Time's Square. I just booked 4 nights of fun and famiy here. This irresistible hotel has persuaded me to plan many activities around the great location instead of the other way around!
June 30, 2014
Rated 4 out of 5 by Tribecaweekend Small room
Rooms where neat and clean - however they were small. Our biggest issue for all three of our rooms were the entry cards to the rooms which stop working at one time or another for each of one us. It happen more than once and especially annoying when you have to keep going back down to the front desk because we couldn't get in our rooms. It was also happening to other guests as we overheard other guests while one line to get our keys reissued complaining of the same problem.
January 20, 2014
Rated 3 out of 5 by IIRE Good overall, nothing special but the view
The hotel felt expensive and a bit run down, plus cleanliness could be better for a reportedly 5 star hotel.
The club lounge felt small and the food seemed to run out in the first two days of our stay. The weekday attendant did not seem concerned.
I was assured that internet access in the room is complimentary and then I got charged for it, some days twice. I am still trying to get it off the bill.
The views from our room was great. The maids were friendly and helpful.
December 5, 2013
Rated 4 out of 5 by jjjj24 Some employees much better than others
I had a long outstanding issue with my SPG points from the hotel not being credited properly. Some of the staff members were very unresponsive and seemed to not comprehend the situation. Luckily, I was finally able to get in touch with Dawn Waters, the Director of Sales and Marketing for the hotel. Dawn followed up with me multiple times regarding my issue and was finally able to resolve the problem. Dawn was definitely a bright spot among a large number of unhelpful assistant manager types who failed to comprehend my problem or properly forward me to the correct person. Once I reached Dawn I had a much better customer service experience and definitely felt more like a valued customer.
I rarely write reviews, but felt that Dawn Waters deserved to be recognized for his efforts and attention to correcting the hotel's error.
March 18, 2014
Rated 4 out of 5 by kathies Nice hotel, but gym not well stocked
I wrote about 6 months ago that i like the hotel, but there are hardly any free weights in the gym. I assume that they get stolen, but the hotel should buy new.
I visit New York 2-3 times a year and usually stay here.
Well 6 months later nothing has happened except that there are even fewer weights than during my last stay. This is really a big deal for me and I will have to stay somewhere else next time as the management have not taken any action on this problem.
November 4, 2013
Rated 5 out of 5 by Stosh Excellent Staff
We arrived in NY after a very long day and we were exhausted. We were met by an entire staff of people who acted like they were waiting for us! From the valet to the front desk and beyond we really felt like we were their only guests, and they were sold out. There are plenty of places you can find a nice clean room in NYC but the Starwood hotels service takes it from a night in a hotel to a memorable experience. Kudos to KInga and the young man who checked us in!!
October 31, 2012
Rated 3 out of 5 by Parkingissue Few glitches in our stay
We did not have turn down service our second night, so we had no towels to take a shower in the evening.
Second, when I called to find out about parking they told me $55 a night which was fine. When we arrived they told us $65 a night for an oversized vehcile...ok...., however when we checked out we were then told $75 a night!! Unacceptable, at that rate I never would have parked. We called for a manager and had it changed to $65 a night. Received no apologies!
August 26, 2013
Rated 4 out of 5 by Kozy1 Overall A Pleasant Stay
This hotel is well- appointed and well maintained, and the staff is generally friendly and helpful. I received all the Gold perks including upgrade, internet and late checkout. Being able to print from internet computers in the lobby for free was a nice perk as well. The hotel is located close to two different subway lines, making it easy to get Uptown for shopping and shows.
They could have better stocked the room with more towels and bottled water, foam pillows, shower gel and a hotel services directory, all of which had to be requested from Guest Services and sometimes more than once. The three elevators are small and perhaps inadequate for a hotel spread over 22 floors as it would often take 5 minutes to get up or down to your room.
All and all, I'd stay here again, especially on a great Starpick rate like this time.
July 30, 2012
Rated 5 out of 5 by gabi60 great hotel
I stayed at the hotel during hurricane Sany. The hotel had a generator. When electricity whet off they had elevators, water, and light. The staff was helpful and gave an insuring atmosphere which helped a lot. They helped us move to another hotel and found us transportation when there were no cabs.
The hotel has a nice lobby to sit, an area with many computers and free Wi-Fi. The room is big, clean, the bed is very comfortable.
I would defiantly come again
November 5, 2012
Rated 5 out of 5 by Customeroftheweek I'd stay here again
I thought the staff was courteous and professional. I didn't like the fact that the bar in the lobby wasn't open at 5pm but the staff did try to get me something refreshing to drink, just not what I wanted at the time. The club room and the view from the outdoor patio was great and the hotel was situated very close to all sort of subway lines. I would definitely stay here again.
July 6, 2014
Rated 5 out of 5 by Razzou Highly Sensible Choice for NY City Stays
The excellent comfort in-bed and in-room is coupled with attentive and efficiently helpful staff. The Club level upgrade got me a breakfast with a good selection in the morning, the extra beverages I wanted for later and a nice view from the terrace – worth it. Was afraid the location may be a hindrance; it’s not – midtown is within easy reach and the hotel’s neighborhoods are enticing enough. Extended my stay rather than shifting up-town on Monday.
December 29, 2011
Rated 1 out of 5 by HotelQualityChecker Against my better judgement I stayed here again and gave it a try... Mistake!!
Against my better judgement I stayed at this hotel again on the assurance that the service would be improved.
It was worse. I stayed here for almost 3 weeks on business and I had to complain, call downstairs on an almost dialy basis to rectify issues.
I'm sure it sin't so bad if you're only staying a handful of nights, but when the same issues reappear almost daily / every few days and never improve. Well, you know it has poor management.
March 14, 2013
Rated 5 out of 5 by JK60 Birthday Getaway
We stayed for my 60th birthday. The staff at TriBeCa couldn't have been nicer. They even sent up a chocolate lava cake and ice cream to the room after we checked in. Very thoughtful. My husband had all of our adventures per planned but everyone at the hotel were ready to help or offer suggestions which I think is great for travelers unfamiliar with the city. We will stay again.
July 3, 2014
Rated 3 out of 5 by MCN1107 Great location, hotel has shown recent degradation
This is a great location. This hotel used to be one of my favorites. Recently though, i have to say that it is kind of gone downhill, in terms of food availability (restaurant is hardly open), lobby/entrance is not quite clean and rooms are also just so so.
August 1, 2014
Rated 4 out of 5 by Medearedux Great location!
The location is fabulous - close to 2 subway lines, Soho, Little Italy, and Chinatown. Th Starbucks in the lobby was great, as was the Starbucks provided in the rooms. The room was large and kept very clean, and the bed linens were extremely comfortable. The concierge was knowledgable, friendly, and very helpful. Would have liked to see the lounge, but didn't want to pay $75 extra! Would definitely stay here again and recommend it to everyone!
August 27, 2012
Rated 5 out of 5 by zlzoul Best Club View You May Get in NYC
The view in the club was just perfect. You could see Manhattan bridge, hudson river, empire state, etc. It's always nice to bring a soda and sit by the terrace.
Service was decent, room was small but it's perfectly fine, it's in NYC.
Hotel is also conveniently located above A,C,E subway station and about 2 minute walk to 1 station. Just a great place to stay.
July 7, 2014
Rated 5 out of 5 by CasaJB Quite a Surprise located on Canal Street
Although we live across the Hudson, my husband and myself decided to spend a night in part of NY city that we were not familiar with during the holidays. We were pleasantly surprised when we stepped in from the hustle & bustle of Canal Street into the Tribeca Sheraton. It was everything we expect from a 5-star Sheraton. We loved the location - easy walks to Tribeca, Chinatown and Little Italy. It was an oasis from our city explorations.
December 30, 2012
Rated 4 out of 5 by naby123 This hotel has good airport proximity
Although our room was not ready, we found the reception staff to be friendly. The concierge on Sunday morning was excellent and deserves special mention.
August 9, 2014
Rated 5 out of 5 by MamaO Two weeks in NYC
Front desk staff, doormen & housekeeping excellent. I received greetings and great service every day. Lounge bartenders, MO & Nick are very personable & overworked. Late night food was sometimes inconsistent.
Hotel is well located but new staff could use tutorial on area shopping and restaurants. A concierge might help. Had a wonderful time & would stay here again!
June 30, 2014
Rated 4 out of 5 by tglove129 Great Hotel for a Guys Getaway!!!
Great hotel for a guys getaway!!! First time visiting NYC and loved the location. The hotel staff were very accommodating!!!
August 11, 2014
Rated 4 out of 5 by KCA2013 Sheraton Tribeca
I have been staying at this hotel the last few years. Don't let the Canal Street address steer you away. It is as quiet as other city hotels and the location is fantastic. Easy to walk to many neighborhoods and several metro lines are literally just outside the door. The staff is very friendly and will assist you in any way they can. Very simple to take the subway from Penn Station as the stop is 1/2 a short block from the hotel.
March 11, 2014
Rated 3 out of 5 by Rajit Not what I've come to expect from a Starwood Hotel
The room was a little cramped and if you're expecting to be able to sit at the desk and get any work done then its going to be tough.
There is lack of a minibar or any amenities besides one cup of coffee/tea in the room.
On check-in I had to stand around 15 minutes at the SPG Gold/Platinum counter to get the front desk staff to serve me.
On departing I asked the front desk staff to arrange a taxi to the airport. Several black cars are always parked outside the hotel. She booked a car for me and on my asking told me the total charges of $85 need to be paid to the driver. I had already mentioned that I intend to pay by credit card. When I reach the airport the driver asks for $98. I was in a hurry and didn't want to argue so I paid and left but I would advise fellow travelers to have the conversation of these charges with the driver before heading out.
May 28, 2012
Rated 4 out of 5 by Dudley Convenient Location
Next door to Tribeca, SoHo and Chinatown; a convenient subway ride to Midtown.
Staff friendly and helpful. Hotel was full, but staff worked hard to check us in as quickly as possible.
Room was smaller than expected, not as accomodating as previous stays. No mention of Club level, even though we are Starwood Gold Elite and made reservations four months prior to arrival.
Carpet in 12th floor hallway stained and in neeed of attention.
June 3, 2012