Sheraton Clayton Plaza Hotel St. Louis

  • 7730 Bonhomme Avenue
  • St. Louis,
  • Missouri
  • 63105
  • United States
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Rated 3.5 out of 5 by 281 reviewers.
Rated 4 out of 5 by Great staff. Cheerful and considerate Elevators need upgrading. Very long waits. Room needs additional chair besides the one desk chair. Preferably a lounge chairs to allow guests to sit and converse. November 14, 2012
Rated 5 out of 5 by Great central location for Family Reunion Excellent accommodations for the price of room, for our Family Reunion. The hotel staff was great, food was very enjoyable, and great attractions in the area. August 6, 2013
Rated 5 out of 5 by I always feel like royalty... when I visit this hotel. The staff is so friendly and wanting to help in any way possible. I wish this hotel/staff were available every place that I visit. October 8, 2013
Rated 2 out of 5 by Go elsewhere If you are visiting St. Louis and need to be near Wash U - there are better places to be. The hotel staff, except for two people were cold and uncaring. The amenities such as a room safe, extra blanket, toiletries like mouthwash and hand lotion to name a few just doesn't exist. We even asked for an extra blanket to be put in the room - it never appeared If you are there on a weekend as we were- prepare extra time if you have to be someplace in the evening because the elevators are over worked. I waited more 10 minutes once just to get downstairs - the next time I just walked and was amazed at how many guests I met on the way.The bar staff, was very nice but very overworked. For such a busy weekend they could have put a second person behind the bar, but I guess they don't care how long you wait for your drink as long as they make more money. They apparently do a good business in conferences and parties which taxes their facilities and to boot the service elevator wasn't working. Are there worse places without a doubt but there are better ones. Now that we are familiar with the city, we will not be staying there again when we visit. November 11, 2013
Rated 5 out of 5 by Lorna Banquet She was very attentive, even offering info when needed on the area and greeting us in the halls!!!! Great personality and work ethic. January 13, 2014
Rated 3 out of 5 by Didn't honor offer room was booked under Booked room under special offer and the computer apparently made an error. Hotel and SPG would not correct the issue. Will never stay at this hotel again. October 1, 2013
Rated 5 out of 5 by The suite is awesome! The suite fit our group of six perfectly. The extra conference/dining table was an unexpected bonus. It was great to be able to stay together at a group. September 30, 2013
Rated 5 out of 5 by Gold member-Larry & Pat The hotel is a great location, and all the staff were nice and helpful. Have stayed at this hotel for about 4 years and it has always been accommodating. December 19, 2012
Rated 4 out of 5 by Everything great except restaurant Everything about our experience at the hotel was excellent, except for the restaurant. There, service was slow and food presentation was poor. December 2, 2013
Rated 5 out of 5 by Great overflow hotel This hotel was used as an overflow hotel bc the one for our meeting was booked. It was wonderful! Clean, fast, friendly, and a great shuttle service. September 24, 2012
Rated 2 out of 5 by Dirty linen Our bed linens were dirty, however houskeeping did come and change them within 15 minutes of our call. Some gesture of goodwill would have been nice. December 13, 2012
Rated 5 out of 5 by Pleasant stay From making the reservations, check-in to check-out, couldn't have asked for an easier experience. Comfortable room, with Starbucks coffee- great! March 4, 2013
Rated 3 out of 5 by commentst The last 3 times we have stayed there something goes wrong with the building such as no hot water, no air conditioning, and this time no phones. December 27, 2012
Rated 5 out of 5 by Exceptional room The rooms were spacious and comfortable. Very welcoming. If I had a criticism it would be the elevators. They were slow and the waits were long. February 4, 2013
Rated 5 out of 5 by My St. Louis area hotel Stay here whenever working in St. Louis area.Great hotel, greatstaff, great location, good local restaurants. I always stay here when in town. December 17, 2012
Rated 5 out of 5 by Very comfortable stay during Wash U Parents' Weekend Although the hotel was fully booked, everyone was calm, friendly and helpful. Room was spacious, clean and comfortable. Highly recommended! October 31, 2012
Rated 4 out of 5 by Great Stay They stay was great, however, on my last day, while using my towel and hand towel I noticed, some unappealing yellow stains on my towels. October 15, 2012
Rated 5 out of 5 by great hotel, good location This is a great hotel with very friendly bar staff. Close to great places to eat all within walking distance on Central and Maryland Ave. May 4, 2013
Rated 5 out of 5 by A throwback to the days of TRUE guest service! From the moment we arrived, we felt not only welcome, but VALUED as guests. Thank you for everything, and we hope to be back again soon! February 18, 2013
Rated 2 out of 5 by Director The air conditioning never works or is noisy. The bahrooms have no counter space. The elevators are slow. The food is over priced October 4, 2013
Rated 5 out of 5 by Excellent experience Overall very satisfied, had access to the Club level and enjoyed the perks . A very nice hotel and a good experience with all staff March 31, 2013
Rated 5 out of 5 by The Staff demonstrate great customer service I recommend the hotel - the staffs demonstrate great customer service and the rooms are clean. The ambient of the hotel very good. June 11, 2013
Rated 5 out of 5 by Short but Sweet Didn't arrive at hotel until 11pm and checked out at 5am, but everything was great inbetween and I look forward to another stay. May 24, 2013
Rated 3 out of 5 by Housekeeping: Lost & Found Called housekeeping to see if I left my cell phone charger. No one answered, so I left a message; no one has returned my call. September 17, 2012
Rated 5 out of 5 by This hotel has great location and staff I was really pleased by my stay. It was a one night stay, but a great one. Right price, friendly staff and good parking. November 14, 2012
Rated 3 out of 5 by Club Lounge not worth it The Club Lounge is overpriced and the food provided is very limited - not worth an extra charge, especially $30/day. August 29, 2013
Rated 5 out of 5 by This hotel remains my favorite I enjoy my stay at the Sheraton Hotel . I appreciate the courteousness of the staff and cleanliness of the rooms. August 14, 2012
Rated 5 out of 5 by GOOD PLACE TO STAY STAFF WAS VERY HELPFUL WITH ALL REQUESTS. LOCATION WAS CONVENIENT AND HOTEL ROOM AND LOBBY VERY COMFORTABLE. September 26, 2013
Rated 5 out of 5 by The food is great , We had a very nice dining experience and our waitress Ivy was very helpful and courteous. Thank you Ivy! November 4, 2013
Rated 5 out of 5 by Great Staff Had a problem during the night. The staff took care of it immediately. They care about their clients. December 30, 2012
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