Rated 2 out of 5 by Jaysha Not a smoke free hotel as advertised
After complaining several times nothing was done. My next door neighbor was smoking in his room and was coming into lobby and my room . No security came as I was told by front desk.
September 22, 2013
Rated 5 out of 5 by Zcip Great Rooms, Great Location
Pleasantly surprised, room was great, and spacious, view was lovely of the charles river, location was convenient. What more can I say, everything about our stay was lovely in beantown.
December 31, 2012
Rated 1 out of 5 by jillski440 Disappointed
I recently stayed for a business/ conference. I am a SPG member and upgraded after receiving an email offer. I checked into the upgraded room and as the bellman was unloading my bags, he commented on the squealing noise coming out of the heating/air conditioning vent. He actually attempted to fix it without success. It was ear piercing. I called room services twice before the maintenance man arrived. He folded a piece of paper and stuck it behind the vent...the noise went away. Later that night I came back to the room to sleep...forget that. I was next to the elevator and actually had to turn on white noise from my phone and take a sleeping aid to drown out the continual up and down noises of the elevator. Now I'm starting to become annoyed.
Every morning I used the fitness center which was nice. However, the elevator door opened to construction workers who had to walk me to the gym...scary. They told me the elevators have been an issue for months!!! My first day, I came back to my room, showered and left again for my conference. The elevators WERE NOT OPERATIONAL!!!I Myself and two other hotel guests used the stairs from the 27th floor. (I have their names if you are interested).
I returned each night to my room and started the white noise to sleep.
The first day I went to the concierge's desk to get information re local sites and the woman, and I don't recall her name...blonde hair, was extremely rude and disinterested. I actually went up to the front desk to get additional help, Tara was amazing and patient.
I had breakfast two days in a row in the hotel and was charge $30 for one day and $26 for the second day. The first day the male server was not professional, the second day the female server was not only helpful but gave me the discount for being a member.
So I am wrapping up my trip and dressing for a dinner meeting, drying my hair and the ELECTRIC "GOES OUT" in the bathroom. Now what...are you kidding???!!!. I called guest services and tem minutes later the electric was back on. I am sooooo disappointed with the Sheraton. I actually am thinking about contacting my organization to look into another venue.
March 29, 2014
Rated 5 out of 5 by Jack312 great location
We had a great time and unfortunately we had to cut our stay short by a day. Room was fabulous and view of the Charles River spectacular. We would definitely return again.
October 27, 2013
Rated 5 out of 5 by Webelags Hurricane
Your hotel handled the hurricane in Boston very well. The employees where very helpful and made the guest feel comfortable during a very stressful situation. I was really impressed.
November 1, 2012
Rated 5 out of 5 by MarMac Always a pleasure!!!!
Sheraton Boston is amazing! Everyone makes us feel at home here from check-in to check out!! Chandra always greets us with a smile when we check in!! Thank you Sheraton Boston!!!!
May 31, 2012
Rated 4 out of 5 by LawyerRay100 Front desk
Excellent service and help at downtown Boston Sheraton. Tipped me to taking shuttle from nearby to airport - cost $5 & it was a fast trip to Logan airport.
June 23, 2014
Rated 2 out of 5 by RdWrrior Are we now assigned roommates?
Have stayed here many times for business given the proximity to Hynes which is always great to have. However, this time it was personal and my wife checked in before me. When she did, my Platinum SPG status was not even on the reservation even though the hotel is listed on my SPG account online. Had to reconfirm status then request an upgrade. About 15 min to check in (way too long given it was already midnight) and upon putting the key in the room door, there was already SOMEONE ELSE IN THE ROOM! Sadly, this is not the first time this has happened at this property! Went back downstairs and, of course, they had no more suites available and nothing on the SPG Pref Guest floor (similar to my many prior stays here). Just happy to have our own room at this point! Worst part was no apology from the gal at check in and just a reassigned room.
Next time I'm in Boston, even if proximity to Hynes is important and its snowing outside, I will choose another SPG property. The service here has not improved over the last few years and the blunders continue to happen. If you have a choice of where to stay in Boston, look elsewhere!
August 29, 2012
Rated 3 out of 5 by BLFe For the rate I paid, I expect better TV
The TV had few channel choices, no guide, and it took 10 minutes to scroll through.
For what I paid per night, I would expect better.
November 27, 2013
Rated 4 out of 5 by ktl10 Great location. Great features.
The hotel is in a perfect location for great restaurants, shopping and night life. Great service from the staff.
June 23, 2014
Rated 5 out of 5 by Steve0303 excellent hotel in convenient location
The hotel is huge, but still feels homy. The club lounge has excellent views. Location is very convenient - indoor walking to subway and public library.
July 18, 2012
Rated 5 out of 5 by Abe70 Stay Here!
It is a great location as the hotel is close to all the local attractions. It is easy to walk to many places and take the T if needed.
December 30, 2012
Rated 5 out of 5 by chrisg927 Best Hotel in Boston
The servcie was excellent and they are pet-friendly which means we could bring our dog with us. We had a lovely time.
June 23, 2014
Rated 5 out of 5 by Turk9 Sheraton Boston
Great hotel, location, fantastic room, staff was wonderful and the rate was very reasonable...best set up in Boston
December 18, 2012
Rated 5 out of 5 by ChicagoTraveler3470 Great Hotel
My visit was for a convention. Hotel was Fantastic, Service, food, Eveything was great.
November 21, 2013
Rated 4 out of 5 by kim99 Great Hotel and location
Enjoy our stay at the Sheraton. Only wish the bed was not so hard. The room was very spacious and clean. My daughter left a $25.00 poster that she purchased in the room and when I called the hotel to inquire if housekeeping had the poster they said they did not find anything in the room. My daughter was very upset that they threw out the poster she just purchased. I have had numerous issues with trying to view my bill online. They system keeps stating that it is unable to process my request to register my new account. Very frustrating. We ate at the restaurant located off the lobby and the food was very good. It was also nice have a Starbucks in the lobby.
March 25, 2014
Rated 2 out of 5 by 7890M Disappointed with stay.
I will start this review with - I have stayed at this Sheraton before and had a wonderful stay which is why I selected this hotel again when visiting Boston for the weekend and even recommended it to the two other couples visiting. Unfortunately, I was extremely disappointed with my stay this time, perhaps an anomaly, but none the less it was not in line with the service expectations of a Sheraton and embarrassing that I recommended this hotel to my friends.
Back story -
We started by checking into our room on Friday and before we even put our bags down I noticed there were hairs on the comforter and the comforter was filthy. I went back down to the front desk and they kindly moved our room and upgraded us to a suite. The suite was unfortunately right in the mix of the high school students that took over the hotel that weekend. The students were loud, running up and down the halls, slamming doors, it seemed as though no one was chaperoning them, we had to wait extended periods of time, up to 15 mins, for an elevator. At on point we had to take the service elevator. Two other times we had to walk the 17 flights of stairs to the service area. There was trash left every where. I realize the students were a lot to deal with but other guests should not impede on our experience at your hotel.
I was told on Sunday when I expressed my disappointment that we would be comp'd for our next visit but I do not see that reflected in my points and am concerned that did not happen either.
I would appreciate hearing back from you regarding my stay.
February 25, 2014
Rated 5 out of 5 by OliB upgraded to club level
First surprise - they allowed me to check in early
Second surprise - they upgraded me to club level
October 30, 2012
Rated 5 out of 5 by MarkSox21 Another excellent stay
This is our third time here and each time has been great. Great location and very good facility.
June 14, 2012
Rated 4 out of 5 by Annie68 Another comfortable stay
Valet parking not attentive upon arrival (which was unusual), but otherwise, comfortable stay.
November 22, 2012
Rated 2 out of 5 by Martha49855 Extremely ordinary
And extraordinarily overpriced.
June 23, 2014
Rated 5 out of 5 by Rondre The Place to Stay!
Couldn't ask for better! Friendly staff, clean room and great rate,
August 27, 2012
Rated 2 out of 5 by K0513 One Week Stay Review
The hotels is within walking distance to the Charles River and many restaurants and bars. If you jog and want to get to the Charles River running paths, this hotel is close. However, the room rate is high for average room and restaurant. Unlike most Sheratons they charge for internet. The service in general is better than average. I had a few problems at this hotel and reported one. The TV reception went out for my last night in the hotel and most of the morning. They fixed it but it took 3 visits to correct it and a Direct TV specialist to fix it. One main precaution, if you are a light sleeper, DO NOT have them place you next to the elevator. It is noisy. One bright spot, the maid who cleaned my room was excellent. She cleaned and paid attention to what I was using and replace them as if she could read my mind. Here are the biggest negatives for this hotel.
If you rent a car and try to park it with them. It is very expensive. I paid $36 for 2 hrs. All day is $47 for valet. They do not give you a reduced rate. The parking is actually in the Prudential Shopping Center and you most likely will park a good distance from the hotel entrance. Finally, the hotel is the closest to the Hynes Convention Center so it is convenient.
May 17, 2013
Rated 5 out of 5 by turtle1 Special effort, personal touch
Staff was helpful and personable. Found a shirt I had left in another room while moving to a new one. and delivered it to me. Mario at front desk was especially accommodating.to our wishes for a very nice room.
June 20, 2014
Rated 5 out of 5 by JOhn51 The Very Best
From the time we arrived, to the time we left The staff made my wife and I feel like Royalty.Check in was the fastest I have experienced, and We were treated from that point on as every need would be and was met. The hotel is Gorgeous, Our Room was Truly home away from home. ( But not as Grand ). What problems we occurred were met by staff as High up as the Director of Guest services within minutes. The food was great, a little pricey but worth it. We recommend The Sheraton Boston to anyone who really wants the best. We have chosen the Sheraton Boston as our #1 hotel to stay in whenever we have to be in Boston.!! and I work in the Hotel Industry.
November 6, 2012
Rated 4 out of 5 by dolfinpismo Hotel was very comfortable
I was pleased with the comfort, location, and amenities offered by this Sheraton Hotel in Boston. All personnel were very helpful and friendly at all times especially Laura (8th Floor room attendant) and the lovely hostess at the restaurants. The only problem I had was the elevators. Twice I was on my way out and the elevators were so crowded I had to wait FOREVER to get down from 8th floor to lobby. Once a very kind employee allowed 4 of us to use the service elevator just to get down in a timely manner. The final blow came when on our way out we had to go down 8 flights of stairs with heavy baggage just to catch a cab for the airport.
August 25, 2013
Rated 4 out of 5 by Lauris This hotel is well located
I have some observations that could improve security as well as the service.
There is no security to stop intruders from walking from the mall into the elevator. I suggest setting up smart keys for the guests staying on the higher floors, i.e, 26 thru 29 so to avoid unauthorized individuals to wonder around those floors.
We had to re program our room card-key four times during our stay, eventhough, we kept it away from credit cards and other sensitive electronics that could have affected the band.
We had room 2902 and the A/C sounds like a '29 TFord.
May 25, 2014
Rated 5 out of 5 by anne89 Feels like home away from home...
Each time I visit my daughter in Boston, I stay at the Sheraton. The staff has always made me feel comfortable and is very accomodating. When I stay at the Sheraton Boston, I feel like I'm visiting old friends...from Kate in the valet area to Brenda in room service, everyone is friendly and approachable. The rooms are very well furnished and quieter than most hotels. The location could not be any better and it is very easy to go anywhere with the Sheraton Boston as a base. I could stay at another hotel, but I don't want to because I always know how my stay will go before I get there. It's just overall a great hotel with wonderful staff!
August 30, 2012
Rated 5 out of 5 by makingithappen Good Business Hotel
Stayed for the 3rd time at this property and was pleased once again. The SPG upgrade was a nice touch and I had a great room to work in etc. The business center and very conveniently located FedEx Office is a bonus and helped me prepare for a meeting last minute.
June 18, 2014
Rated 1 out of 5 by MW2012 My least favourite Sheraton experience.
I've stayed at a lot of Sheratons and have always been happy with them, and I have to say that we were really disappointed in this stay. I'll name a few things 1) The toilet backed up twice all over the bathroom. It was really disgusting. The maid was really fast to get to our room to clean it up- but she used all of our towels (read: guest towels to clean up dirty toilet water!) and then didn't replace them. The toilet wasn't fixed when we left. It was going to back up on the next guest for sure. 2) The electricity went out in our bathroom and wouldn't come back on. We were 30 minutes from leaving - so I didn't even call about this to give them a chance to fix it. 3) We went down for breakfast and the waiter came over to our table and said quite abruptly to my husband - "Sir, you and your family are not entitled to the free breakfast". The next table heard him... and it was embarrassing. We had fully intended to pay for breakfast and never asked for a free one. I'll throw in a few comments about a grouchy hotel operator that seemed bothered to answer my call both times we called, a front desk clerk who didn't seem to care about our troubles when I checked out, and a bell captain who watched my husband load all our bags by himself from inside - while his colleague leaned against the wall and played on his phone. On a positive - The Concierge and the Front Desk Clerk who checked us in were both very good)
January 2, 2013