Sheraton Boston Hotel

  • 39 Dalton Street
  • Boston,
  • Massachusetts
  • 02199
  • Estados Unidos
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Rated 3.9 out of 5 by 772 reviewers.
Rated 5 out of 5 by This hotel meets high expectations Although this is a busy hotel because of the capability to host conferences/conventions, the service is very good. Bell men very helpful and friendly. August 3, 2014
Rated 3 out of 5 by Somewhat Disappointed I had a room booked for 4 nights 7/12-7/16. The 1st night (7/12) I experienced a very noisy room. Every time water was used from adjoining rooms it sounded like the water was coming through the walls. At the end of the evening when I wanted to relax and enjoy some television I found that 4 or 5 of the listed channels could be received. Then, in the middle of the night the emergency alarm sounded for what seemed to be no apparent reason. I requested a room change the next morning and was promptly accommodated by TARA MILLS who showed great concern regarding my request. SHE WAS THE HIGHLIGHT OF MY STAY. After relocating to the South Tower I found everything to be acceptable, until early Tuesday (7/15)morning (approx. 5 AM), when the alarm sounded again. So, I had 2 good nights out of the 4 that I occupied your hotel. Not the best! July 19, 2014
Rated 3 out of 5 by Some functionality problems -Trying to connect to wifi was problematic. When I finally managed to connect, I discovered it was not complimentary as expected, but an additional charge. I had little confidence in its quality at this point, so I did not agree to pay for it. -Waiting for an elevator was madness. There are stairs, but access is restricted on floors 2 and 3. Please allow guests access to take the stairs up to their rooms. -There was mold (or mold stains) in the caulking in the shower. Is this inevitable with caulking? Can this not be prevented with regular cleaning? -I need a final invoice for my stay still. I expected one to be slipped under the door, but one was not. Where can I obtain this? - March 24, 2014
Rated 2 out of 5 by Worst hotel customer service!! The front desk accidentally canceled my reservation and could not get it back because the hotel was oversold. I had a reservation for Monday – Friday and I asked if it was possible if I could stay at a different hotel Tuesday night for a work conference out of the city. She said yes and changed my M-F reservation to a Monday reservation. She then tried to book the Wednesday/’Thursday night reservation but said the hotel was oversold and there was nothing she could do. I asked if I could just keep my original reservation and she said it was gone. This is not my first poor customer experience with SPG properties. February 3, 2013
Rated 5 out of 5 by always a winner only one nite but great room...great view easy walk to fenway wonderful breakfast August 4, 2014
Rated 2 out of 5 by not worth the money after travelling over 5 hours, we waited in a long , slow moving line to check in at 3pm. when we finally got to the front of the line, they told us baseball players just left and our room wasn't ready. our son who was having surgery at boston children's hospital the next morning was uncomfortable and we couldn't wait to get in. not until 4:30pm did we get in. why is it my problem baseball players were there. ????this was so rude and unacceptable, I would never return. we were told we had a microwave and a refrigerator and that took what seemed to be eternity to receive. the bathroom shower had no water pressure... we liked the gym but the heated pool was cold... for all the money, totally not worth it. June 1, 2014
Rated 3 out of 5 by Awesome Location, Dated Facilities This hotel is pricey, as would be expected at any downtown Boston location. The Sheraton is convenient to Fenway, the Prudential center, Boylston St., and Neuberry St. It serves as a stop for all the tour trolley lines, making it a great ground zero for historical sightseeing. The hotel is well maintained and clean, and the neighborhood seems safe.I found the front desk staff to be exemplary. My only criticism is that the property is slightly dated. The common areas and room decor seems to not have been updated since the 1970's. The rooms are averaged-sized, but the bathrooms are slightly cramped. There was an effort to provide extra electrical outlets for phones, iPads, etc, but there never seems to be enough. Our room was quiet - not bad for an urban setting. However, we were on the 14th floor. July 12, 2014
Rated 5 out of 5 by My room mate had only one bad experience. Though I had no problems with my stay at the Sheraton, my room mate said of an annoying experience at this stay. (I'm a bit perplexed on why my roommate and I had, kind of, a different experience......A cab picked ME up at the front of the hotel, but my room mate complained to me that he almost missed his pick up, because he HAD TO be picked up at the side of the Sheraton hotel. He said, otherwise, he had a good experience........I LIKE THE SHERATON HOTEL THAT GIVES ME THE OPTION TO USE THE HOTEL COMPUTER! :-) July 7, 2014
Rated 5 out of 5 by FANTASTIC STAY We have just spent the last week staying at the Sheraton Boston hotel and cannot praise the hotel or its staff high enough. The rooms (we are a family with three children) were fantastic, spotlessly clean and spacious. The staff whether in the reception area, restaurant or housekeeping were always ready to help and nothing was too much trouble, particularly Michael on the main reception desk who was fantastic. The hotel is in easy waking distance of most attractions and if not the underground is very close and very easy to use. I would recommend this hotel for any family wishing to visit and explore Boston. August 22, 2013
Rated 4 out of 5 by Very Pleased! My boyfriend and I had a wonderful stay at the Sheraton! We absolutely loved the location and the view of Boston from our room. There was a military discount which was also very nice. The only hiccup we ran into during our stay was that the vouchers we received for denying cleaning service did not apply to alcohol. Also, a quick heads up, there are no refrigerators in the rooms (at least not in ours) so just keep that in mind when you're eating at all the delicious restaurants surrounding this perfectly located hotel! I would absolutely recommend this hotel and plan to stay again in the future! April 29, 2014
Rated 5 out of 5 by great location great location for shopping and dining. excellent place for business meetings or even conventions. great staff. August 2, 2014
Rated 4 out of 5 by Per your request Had problems the night we checked in due to a staff member not recording changes to our resy when I called such changes in 48 hrs prior to arrival. Jason graciously assisted in the a.m. It would have been nice for staff to have mentioned the food options at the convention ctr July 29, 2014
Rated 5 out of 5 by This hotels caters to a great stay. My hotel stay started with a friendly greeting from the valet staff. The lobby was clean and I was greeted with cheery smiles from everyone. The check-in was seemless. My bags were deliveredt to my room without delay. The room was spacious and the bed was comfortable. The bathroom amenities were of good quality and the towels were plush. The room service was accommodating when I asked for delayed service. The food, office services, gift shop and coffee house was great. Shopping was very convenient through the connection to the mall. My only issue was that the roll-away was not in the room upon my arrival but was brought up promptly when I spoke to the service team. Overall, it was a great stay for me and my family. May 28, 2014
Rated 2 out of 5 by Disappointing Experience Hi, I'm an SPG Platinum customer and have been staying at the Sheraton Boston Hotel every week for the last 3 months. I've had some very unpleasant experience during my stay from 7/6 to 7/10. My room AC wasn't working. When I called the front desk they sent an individual for repairs (I wasn't in my room during that time). When I returned the AC wasn't fixed. Instead the solution was to turn it off. If staying in a warm room wasn't enough, on one of the nights a false fire alarm at 3 am was another thing to deal with. Finally, when I raised this at the time of check out in the front desk all the representative had to say (with a laugh) - "No worries Sir, the AC will be fixed before your next visit". I'm very disappointed with the staff's attitude towards customers. Hope you guys improve. In the meanwhile I'm looking up other hotel alternatives in the same price range. Regards, J July 18, 2014
Rated 3 out of 5 by House cleaning needs work I did not enjoy my stay at this hotel. While the overall look and feel is quite nice and it was great to have a gym and Starbucks, my room made my stay difficult to enjoy. My room smelled very heavily of body odor, and at first I was worried someone was still in the room. I was so tired from travel, that I hoped the smell would go away and unpacked my suitcase. After getting completely unpacked, I found a pile of men's clothing stuffed in one of the cabinets of the TV stand. I handed the clothes out to the maid in the hall who was very apologetic about the mistake, and was very worried that I might have called the front desk to complain. She was so worried that I decided not to mention the smell or the incident for fear she may be fired. Although she did a poor job with my room, I did not want to be responsible for someone losing their job. Overall, my experience was uncomfortable at best. The stench never dissipated and it made it difficult to sleep. I will avoid Sheraton's in the future. July 25, 2014
Rated 4 out of 5 by A dearth of smiles The staff were efficient and did their jobs well. I love the program that allows you to skip housekeeping services in exchange for a $5 coupon to the restaurants since I was there only a couple of nights. While I would return to this hotel it would be nice to see more smiling staff members. I only had one unpleasant experience in the Starbuck's on Saturday morning (4/26/14). The 2 staff members there had really sour demeanors and were rude especially to a French family. I was surprised since I have never experienced that before and I visit Starbuck's stores all over the country. Sad. May 1, 2014
Rated 3 out of 5 by Charging for Everything I have been coming to this hotel for 20 years, but this is the first year that everything cost: wifi, roll away bed, refrigerator. Everyone was friendly, but they are charging for everything. July 28, 2014
Rated 3 out of 5 by Club Level Concerns Our 3 night stay in Room 2804 was less than spectacular. There were 3 persons in our room and it was exceedingly small. I thought being on the club level we would not have had such a small room and bathroom. The continental breakfast on floor 29 was adequate. It was certainly discomforting on 7/15 at 5:20 in the a.m. to have the evacuation notice sound. I understood it happened at 1:30 a.m. on 7/13 also. July 17, 2014
Rated 2 out of 5 by Not up to Sheraton standards There were issues, some minor, on pretty much every level with the service. I did complain to the manager and she was great about compensating but the issues just continued from there. Example: Sheraton lounge was packed and I am not exaggerating. We had to leave for breakfast elsewhere. And later that day, went for drinks in the late afternoon: could not order a drink for 30 mins, expresso machine was out of order and when we finally tracked someone down, they didn't even know this. We left without drinks, went elsewhere. Two bags of food trash were left by the elevators on the 26th floor for almost 2 days until I informed the front desk. It unfortunately does go on.....I don't think I'll have enough space. You get the idea. June 4, 2014
Rated 1 out of 5 by Management Not Care About Guest On the first night, the alarm went off at 1:30 am and not one person from the hotel bothered to go into the exits to inform guest that it was a false alarm. No air in the exits, no one checked on guest. when arrived at the front of hotel people were walking around outside and inside lobby. I could hear a loud motor running, and finally went in lobby and there was someone working with either a larger sander or something. They were anounncing something about the alarm, but counld not hear. Went to the desk to ask if there was a fire and couldn't hear. was told false alarm. No one turned off machine and no one checked on guest. One woman was being helped by here daughters because she almost had a heart attack. On one cared about guest. When people started taking pictures of the person working with the machine, hotel workers came over to protect the worker. Then that got managements attention. That was not the only night it alarm went off in one week. July 21, 2014
Rated 3 out of 5 GREAT LOBBY, AVERAGE ROOMS The Shearaton Boston has a grand lobby with plenty of energy and convenient for meeting people. However, the rooms could be enhanced. The bathroom was spacious bbut needed more towel bars. Also, the noise between rooms was quite noticeable. July 25, 2014
Rated 4 out of 5 by Always777 Boston Sheraton has been a yearly Stop for us. It is consistantly good and always convienient. July 29, 2014
Rated 4 out of 5 by Central to Sightseeing Hotel was in a central location with an amazing indoor pool and easy access to a shopping mall. Staff were expectional. Traditional room was average and needs to be modernised. Parking wasn't cheap at $40. per day. Wifi is available in the lobby at no cost July 25, 2014
Rated 5 out of 5 by Very very good place to stay The staff was friendly and helpful, and my room and the facilities were comfortable. A problem that virtually every guest I spoke to agreed upon was that the rooms and the ballroom were far too cold. The thermostat in the rooms cannot be turned above 80, but when they were turned up that high, most of us were still freezing. I'm sure you have become aware of this problem and will try to fix it. That said, I very much enjoyed my stay and would highly recommend your hotel to my friends. By the way, there are a couple of mistakes in your question about the age of the person taking this survey. <18 means over 18, but you actually wanted responses of those under 18 because all your other choices are for groups of people OVER 18. And then, >65 means under 65, but you clearly wanted responses of those OVER 65 in this group. July 7, 2014
Rated 4 out of 5 by Stay for the comfort, but don't limit your dining options I was assigned a comfortable corner room in the South Tower, with spectacular views of the south and west of Boston. The amenities are pretty much standard, but the bed is comfortable and the AC adjustable to whatever level you desire (both crucial for a good night's sleep). With two malls adjacent to the hotel and plenty of dining options within walking distance outside, one doesn't have to limit their meals to Sidebar Cafe on the first floor. Unfortunately it seems that the only place to get a healthy breakfast (not brunch) within walking distance is at the hotel restaurant Apropos, where one should be prepared to pay a premium for the food quality and excellent service. My only wish is that they would have a heated lounging pool. The existing large pool with lane markers helps a lot for those serious about swimming. July 7, 2014
Rated 4 out of 5 by Amenities: Excellent, Service: Inconsistent I stayed at the Sheraton Boston Hotel while attending a conference. The amenities were excellent! Room was spacious, comfortable, and quiet. Exercise facilities, shopping, dining all exist within hotel and others are within close proximity. Regarding customer service: Desk staffing seemed somewhat inconsistent with their support and information given. Upon check in I was given information pertaining to the conference I was attending, however a few other members of our group (who checked in at a different time) were not given information about the conference. We had all registered for our lodging through the conference website. I was informed that internet access was covered under the conference rate others in the group were not, there was an option to decline housekeeping services in exchange for a meal voucher, I was not informed of this exchange. Desk staff were polite and helpful towards me, however in observing other customers' interactions, I noted less than polite exchanges. One customer requested a printed quote of the cost of her rooms as there had been some confusion and the rates had changed between the time of her registration and check-in. Desk staff repeatedly told the woman they could not provide this to her and insisted that she should contact Reservations to obtain the quote. I believe the manager on staff should have provided this to her or called Reservations on her behalf. Waits to speak with desk staff were often moderately long 10 - 15 minutes due to volume of traffic. August 1, 2014
Rated 2 out of 5 by SNA Conference Two middle of the night alarms went off in my 5 day stay. When I checked out I wanted to pay for the refrigerator that I requested and did not get right away (had to call and remind them of it) on my credit card not the company I work for. The check out system was down and they could not process the charge at the time and the charge had to go on the company card. July 18, 2014
Rated 4 out of 5 by Love the location My husband and I love staying here when we are in town for a Red Sox game. It is really easy to walk to and from on the day of the game. We are able to stay until late afternoon the next day as well to enjoy the sites in Boston. Most of the time we have room service for breakfast. We have decided not to do that anymore. The cost is totally outrageous and the quality was not very good. And the sugar packets in the container that came with our breakfast had old coffee spilled all in it. I was not happy with that. The little things that make this Sheraton special are starting to be overlooked. May 8, 2012
Rated 5 out of 5 by Very Pleased It has been a while since we stayed at the Sheraton. I am very pleased that we went back. The young lady at the front desk was eager to assist us. While her name tag indicated she was in training, you certainly would not have known this. Kudos to the staff that trained her. In terms of the room, it was ready prior to check in which we appreciated. The bed was comfortable and the shower had plenty of hot water, two features that can often make or break our stay. The location while not where we usually stay was a good choice. The Top of the Hub with its spectacular view and reasonably priced wine and appetizers was a big hit.. If you are staying at the Sheraton I would recommned it as a must see. September 4, 2012
Rated 2 out of 5 by Disappointed The hotel desk staff were so engrossed in their computers they routinely ignored approaching patrons. My room was not fully serviced. There was a partially consumed bottle of water on the tray. I immediately called housekeeping and was promised replacements. Three hours later...no water. I went down to the desk and requested water again. I was finally provided water. The Side by Side restaurant had great food and great service. July 10, 2014
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