Rated 5 out of 5 by CollegeMom They really care!
From the moment we arrived the staff let us know that they wanted us to feel special. Though the place was buzzing, we were checked in quickly. We ordered room service the first evening and about 30 minutes after its arrival, we received a call asking if all had been cooked to order and if they could help us with anything else. Our server at the hotel restaurant was also quite considerate and was excellent at anticipating our needs. The second morning we were there, he asked my daughter if she would like the ... that she had ordered the previous day. Remembering her order was a real "WOW" for her.
One more thing, we spent a month looking at colleges and were in and out of hotels every one to three days. Not only was this a great deal for the money, we stayed at hotels that were considerably more expensive and did not receive anywhere near the same treatment we received here.
Thank you Sheraton Pentagon City, you made us feel special!
August 1, 2012
Rated 1 out of 5 by Louie898 Poor service, old musty room
It started with check-in where the front desk appeared overwhelmed and unfamiliar with even the basics. Same issues when I went to check out. room was musty had sour odor, bath area was way too small. Food choices were extremely limited.
June 23, 2014
Rated 5 out of 5 by Irv72 Great Hospitality
The help staff with our reception and banquet were outstanding. They (staff) worked well at getting our needs met.
July 14, 2014
Rated 4 out of 5 by Sisters4 Our DC sisters weekend
Your employees were very polite & professional. The food in your restaurant was great. I think the rug in the room ( 1205 ) should be replaced soon, The only thing negative in that room beside the rug was the view . Your Hotel over all was lovely but I would not want that room again, Thank You
May 21, 2014
Rated 5 out of 5 by DTwine Outstanding Service
I didn't like the fact that the pool was not available. It's summer time it should be open. They should have done their remodeling last winter or winter time. Also the Restaurant should be asking if you are a SPG member so that you get the best deal on food and drink. This is a great place to stay and I will be staying there in the future.
July 25, 2012
Rated 5 out of 5 by Michael6 Nice Hotel
There is a very nice pool on the 16th floor with a great view of the nations capital - U.S.A.
July 16, 2014
Rated 5 out of 5 by Philaworks Excellent Location with Amazing Staff
Very attentive and hotel staff; hotel was very busy during my stay but the facilities were well-maintained.
July 14, 2014
Rated 5 out of 5 by Kristal67 Great Hotel
Friendly, courteous staff checked us in and very helpful with questions. I asked for a city view if possible and accomodated us with a great room with an awesome view of DC! Rooms were clean and beds super comfortable. I would recommend this hotel with no hesitation. We'll be sure to stay again our next time in Arlington. Thank you!
September 6, 2012
Rated 5 out of 5 by RIRichard Like Coming Home Again
I have been a regular guest at this hotel for more than twelve years and they always treated me great when I was a Starwood Platinum level guest. Following an injury and job change I wasn't able to maintain my Platinum level but the staff here treats me the same way as I rejoin the work force and work my way to Platinum for Life.
August 10, 2012
Rated 2 out of 5 by psj1949 dirtee carpet
Room 612...carpet is dirty and stained in many places...upon checkout I mentioned same to staff, my observation was not even acknowledged...scratched & outdated furnishings may not sell @ the garage sale
June 23, 2014
Rated 3 out of 5 by Lebron23 Hotel room had a outstanding view of DC.
The atmosphere inside main lobby was very appealing and comfortable. Front desk and housekeeping personnel were excellent.
July 8, 2014
Rated 4 out of 5 by MAV1 Hotel Accommodations
comroftable room with excellent air conditioning. However, the carpet was dirty and stained.
July 12, 2014
Rated 2 out of 5 by marvinisit First time using my point for a short trip
Over all our stay was OK. We were extremely inconvenienced because we were unable to check in at the guaranteed time of 3:00 pm. In addition we were told by some one at the from desk that we were approved for early check in at 1:00 pm. We altered our tour schedule and went to the hotel at 1:15 to be told the room was not ready but would be within the hour. We then came back at 3:15 and the room was still not available. We then left and returned after 6:00 pm to finally have access to our room. THIS WAS A REAL PROBLEM SINCE WE WERE TRAVELING WITH 2 SMALL CHILDREN , ONE OF WHICH HAD SPECIAL MEDICAL NEEDS!!!!! We were very pleased with the service received by "Dennis" in the hotel restaurant and by the young ladies at the front desk. The young man at the front desk was not helpful and could benefit with some training on customer service. He was not rude just not helpful or appeasing. the young lady at the front desk gave us a complimentary breakfast for our troubles.
July 15, 2013
Rated 5 out of 5 by Patsy2 It's a great place to stay.
The bed was comfortable. And it's quite. Staff is very courteous. Overall I will come back again if I'm in the DC area.
July 5, 2014
Rated 4 out of 5 by Lisa1206 Hotel Stay Comfortable and Convienent
I stayed here for 2 nights with my son while visiting 2 colleges in DC, the staff was wonderful and the room met all our needs. I would definitely stay here again! The shuttle service to the Pentagon City METRO was always on time, would suggest adding extra's shuttles during peak hours.
April 16, 2014
Rated 4 out of 5 by Howdy61 Family visit August 2012
Unfortunately, the pool was closed for maintenance work. It would have been nice to know this when making the reservattion or if it was posted on your website. The staff was very apologetic and upgraded our room for the inconvenience. All other aspects of the facility and service were above expectation.
August 12, 2012
Rated 5 out of 5 by SPGbooboo Wonderful remodeling
A great strategic Starwood property for leisure trips, and business if one is doing business within Pentagon areas. My family stayed here and they loved it. Trip to downtown DC was easy as the hotel provided free shuttle to Pentagon City metro. Also to DCA airport. We stayed at the club floor and the remodeling floor was great. New carpet and wallpaper. It will be great if there is a mini fridge in the future. The Sheraton sweet sleeper were also great. Felt like sleeping on a bed of soft white cotton. The bathroom was still a typical your average 1 tub shower apartment. Wish the chain would upgrade it with maybe more modern shower. As for club lounge, my family loved them especially the view thru main windows from Pentagon, Natl Monument, Capitol dome to Lincoln memorial. It was a great sunrise and sunset view. Perhaps, in the future, the chain can expands the dinner menus. As for the pool, it is a great location on the top of the roof. It is clean and a good size pool for kids and adults to relax. Staffs are very attentive and eager to help. Maybe because of the remodeling and solid summer bookings, some staffs were overwhelming on handling their guest request. However, we found they were really helpfull and eager to cater to our need. For this hotel future, I wish they could provide a concierge service which they didn't have during my stay. They juggled their shuttle drivers between driving and helping with guest luggages. Definitely, it is in a right direction for the chain to do the upgrade as it is overdue. We can't wait to check them out next time we are in DC.
July 30, 2014
Rated 5 out of 5 by jktamartin Great Customer Service
We had a wonderful weekend in Washington DC. The customer service staff at the Sheraton Pentagon City Hotel was excellent. Our room was not ready when we arrived as expected. So, the front desk gave us vouchers for a free drink or appetizer in the lounge while we waited. The breakfast bar was amazing.
August 22, 2012
Rated 5 out of 5 by Amy41 Everything was perfect!
The bed and pillows were so comfortable, staff was awesome and the bathroom was clean and spacious. I have not one bad thing to say!
June 28, 2014
Rated 4 out of 5 by Sylvie64 Great value close to DCA Airport
Great hotel to stay if your flight has been cancelled. It is close to the airport and the price was very good for the value. However I would not pick this hotel if you plan to walk around to explore the neighbourhood as it is close to the highway and the closest services are at the Pentagon Mall.
February 23, 2013
Rated 4 out of 5 by GeoffB100 Great Views
Great views at night from the "city view" room. Good condition for the most part. Limited on the restaurant food options but really pleasant staff
June 23, 2014
Rated 4 out of 5 by jason14 Timely customer serivce for a left item
I checked out of the hotel and a few day later, I realized that I left something. Upon calling the front desk associate explained to me how she would contact housekeeping for me and state what the left item was. The situation was handled nicely, but no word back as of yet on the left item.
May 2, 2012
Rated 2 out of 5 by Michael0745 Needs improvement in many areas
Room was not clean as it should be. Wallpaper peeling....Restaurant unsatisfactory....Club lounge tables not clean....Restaurant tables not clean.
June 21, 2014
Rated 5 out of 5 by BigAl This hotel has great view
This was my first stay at this hotel in more than 20 years. It has been remodeled beautifully, my room had such a wonderful view overlooking the Pentagon and Wash. DC.
Checkin was easy, as well as checkout. Transpo to the airport was excellent.
Room was very modern with the newest in TV.
April 26, 2012
Rated 5 out of 5 by Tina0627 Very accomodating...
The person checking me in asked if we were there for a special occasion. It was our anniversary, he provided breakfast buffet vouchers for our stay. Very much appreciated. Everyone was super friendly. The gentleman checking us in at the buffet was very pleasant too. Great staff.....
December 5, 2012
Rated 5 out of 5 by Bigdaddy55 Sleep very well
Restaurant and bar, very good service.... Points SPG not recognized. Also, when I call or on line my rates very.
June 22, 2014
Rated 4 out of 5 by Junior50 suggestion
I thik it is time to renovate the fitness center and get a fan or imrpovve air circulation.
Also it would be hlepful if there were access to the club lounge on the weekends.
Also it would be useful if there were access to a morning newspaper before 7 AM on the weekends.
May 8, 2012
Rated 4 out of 5 by RoKa35 The club lounge is the best
The club lounge is the best of all the Sheratons we have stayed in due to the breakfast hostess, Emerlita. She is the most organized and has a wonderful personality in dealing with guests. You really enjoy going to breakfast there. She makes the start of your day great.
October 16, 2012
Rated 5 out of 5 by VATraveler17 Outstanding Service at the lounge
Emerlita provided OUTSTANDING service during my stay. The breakfast by far was the best around! It's the cleanest and offers a wide array of food! This is now my favorite Sheraton!
The lounge is always clean and the service is exceptional! Great job Emerlita!
March 7, 2014
Rated 5 out of 5 by Sammy4882 The staff is great
The hotel is very nice and clean. The hotel staff was very friendly and helpful.
June 24, 2014