Rated 2 out of 5 by Betty41 Customer Service
This hotel needs to improve on their customer service skills. We traveled from Massachusetts and the Carolinas. When we arrived at the hotel the room wasn't available or ready at check in which is at 3pm. We had to wait 1/2 before our room was ready. Once we finally got our room we noticed that there was no extra sheets, or pillow for the sofa bed. In the evening I call to the front desk requesting these items as well as extra towels. We had to go dow to the front desk to pick up these items. The following day my swim suit was missing. The good thing the front destk did retrieved the swim suit.
28 febbraio 2013
Rated 2 out of 5 by MARIA0225 Bed Needs To Be Replaced
I am not big into reviews but recently I read a quote by Harvard Business Review that states '1 in 24 customers will complain. The rest just go somewhere else.' Hopefully this will help you retain guests in the future. While our room was nice and spacious, our bed was absolutely horrible. The king bed dipped on both sides and humped up in the middle from being way overdue for replacement. When I laid down, it went to straight springs. The bed was so bad that I went to the front desk at 11pm to switch rooms. The clerk said the hotel was sold out and there was nothing available. Moreover, my husband forgot his pillow brought from home. When we called the next two days in a row, housekeeping said it was unable to help us. Unfortunately, I will not return nor recommend this location.
25 febbraio 2013
Rated 2 out of 5 by Daughter Cypress Creek is shabby
my room was not clean and was shabby
25 febbraio 2013
Rated 2 out of 5 by klt25 Service was not good
We had to call maintenance three times because the toilet did not flush well. The third time we called, the maintenance man came in, took the top off the tank then said it flushed fine for him. Maybe the sixth consecutive flush was the secret. The next morning I got dressed and went downstairs to the lobby bathroom instead of chancing it again.
Also, when the room was cleaned, no towels were left for us. We called the desk for towels. Two hours later, I went down to the desk to get some towels because they still had not been delivered.
25 febbraio 2013
Rated 2 out of 5 Sad example of a hotel
Hair on the bathroom ceiling, few towels, floor/rug dirty, cut pipe in shower ceiling dripping cold water. Dim lighting in rooms.
No drinking fountain, broke treadmill in work out room. No internet in room without a charge. Overpriced at $169.00 Food too expensive at hotel for price. Breakfast for $16 and you get powered eggs???
25 febbraio 2013
Rated 2 out of 5 by football hotel cleanliness
1st day, i left note for maids(please leave extra towels and check drainage in tub. I came back to room in afternoon and NO big towels and drainage still poor. 2nd day, i came back to room at 3:45pm and room had NOT been cleaned yet, NOT HAPPY
20 febbraio 2013
Rated 2 out of 5 by parker0308 Nothing Great
Couch did not have a mattress. Took the enitre day just to get one.
Stayed on the 3rd floor. Had two spot lights shining even with the blinds closed
Getting a taxi was first come first basis. They had no one making sure you were the next one to get a taxi. Front desk always had attitudes.
Room was dirty
19 febbraio 2013
Rated 2 out of 5 by ceezee not up to starwood standard
when contacted starwoo i had asked for a location south of griffin rd. that was not done ,location was much north of where i requested.
lack of staff at check in
ran out of hot water during shower
elect outlet in bath foe dryer did not work
asked forsheraton hotel location catalog
told me to look it up on internet.....
overall the worst stay
10 febbraio 2013
Rated 2 out of 5 by BrokenBed The bed was Horrible
I have traveled in business for the past 30 years all over the country. The bed in room 239 is the worst bed I have ever spent the night in. It appears that the box sprind is broken. I asked at the front desk if there were rooms with firm beds and rooms with soft beds. I was told they are all about the same and they would deliver a bed board to the room. That never happended
8 febbraio 2013
Rated 2 out of 5 by Leeo57 Great staff, property needs work.
6 night stay became frustrating with intermittent hot water, and internet service.
Standing in ankle deep water (because the tub drain could not keep up with the shower flow) I was greeted with hot water that would fluctuate from cold to luke warm and back again.
Internet service was slow to good depending on when you used it.
I love that this property has sliding glass doors in each room giving access to Ft. Lauderdale’s warm winter evenings. The problem was it would take 2 men and a grown boy to get the deteriorating door closed!
Until updated I am done with this location.
It’s a shame because the staff from the front desk, restaurant, room service and bar staff are all very friendly and helpful.
4 febbraio 2013
Rated 2 out of 5 by Andrea very disappointed
pretty place, disapointing stay. Was there for weekend for a conference that required internet access....no access till last day and quality of signal very week. Even more concerning, house keeping, i believe,left my door open after servicing the room, luckily nothing seemed to have been disturbed. I reported this to the front desk, who called housekeeping. Later that day, I again returned to my room, the door was again ajar, and my remaining items in the room were gone...i was checking out that morning and had already taken my suitcase to the car. again i notified front desk, was able to get SOME of my stuff back from the housekeeper. I WAS TOLD THE MANAGER WOULD CALL ME...NO ONE DID. I was not happy.
4 febbraio 2013
Rated 2 out of 5 Not So Much
Didn't meet our expectations. My wife stood in the check-in line for 10 minutes and when it was her turn they told her the RSV was in my name so I was the only one who chould check in?! So, she had to come out to the front entrance where I was getting the clothes and luggage ready to get me. We couldn't find a cart so we had to make two trips to/from car to take our stuff to our room. Very slow elevators but the stairwells were located outside so we waited and waited for the elevators. Maid service very slow. We had to call and when they did finally clean they did not leave any wash clothes.
4 febbraio 2013
Rated 2 out of 5 by FLsquid Not a Typical Sheraton Stay
This hotel is in need of some TLC. Most of the staff was friendly and professional. Checked in around 4PM and headed to the room to do a little work. While sitting at he desk, I hear my door open and in walks the maintenance man. Surprised that a person just entered my room without knocking, I ask if I can help him with something and he replies that he needs to fix the towel bar. After 5 minutes or so, he says that he needs to return with different parts and let's me know that it's been a challenging day. 10 minutes later, he returns, knocks (this time) and promptly fixes the towel bar. From there I head down to the fitness center. This area is too small and is not that well equipped. My first treadmill is not functioning properly so I move to the next. It seriously needs a facelift and more space to be useful. There is limited space to use free weights. After my workout, I head back to my room on the 7th floor, and can't help but notice the popcorn ceiling is peeling outside the elevator. The suite was generally well suited for work with enough power outlets, work space and lighting, however, the internet coverage did not extend back into the second room, making the use of an iPad, in that area impossible. The next day, I unfortunately discovered that the hot water in the shower oscillated between warm to cold with a change in water pressure, leading me to do the coordinated in and out, hot water - cold water shuffle. Now running a little behind schedule for a meeting in Miami, I did not have the opportunity to address these issues directly with the manager. Wish I did have time. On the plus side, most of the staff was friendly, accommodating and recognized me as a Platinum member, at check-in. The atrium area is very nice and the breakfast was as expected. All in all, with other SPG properties in the area, I'll opt for another area next time.
31 gennaio 2013
Rated 2 out of 5 by allen717ac Needs Improved
The Carpets were very dirty and stained, the mattresses were stained the bathroom door was all puttied over where there were hole in it, also neither TV worked maintenance came up twice to fix was even asked by a person at the front desk if i really needed them to work cause they were sold out of rooms and cannot take any from another room, they did get the one to work then brought in another tv the next day.
I was very disappointed compared to my expectations.
23 gennaio 2013
Rated 2 out of 5 by ktowi Guest rooms need overhaul
The common areas of the hotel and staff where good, but the guest rooms (at least the one I stayed in) need a complete overhaul. The carpet was stained and worn, couch looked like it had been there for over a decade, and the mattresses provided no support whatsoever. Not what I've come to expect from Sheraton.
20 gennaio 2013
Rated 2 out of 5 by Kaylynne Hotel needs some attention
Heard the sound of traffic and the train all night. Need to insall thicker windows or sound proof walls.
Also the fridge had flooded in my room (guest before me) and the floor was not dry and smelled.
tub was dirty.
nightstand in between the beds was dated and dirty.. so many finger prints, water stains etc..
17 gennaio 2013
Rated 2 out of 5 by Joel554 Bad Mattress
The most important part of a hotel is the mattress you sleep on. When we got into bed we discovered the mattress sunk down, it had no firmness...it was just bad.
I am not picky, I have never had a problem with a mattress at any other hotel.
15 gennaio 2013
Rated 2 out of 5 by cstcst Internet and bed not great
I was in room 801 for 5 days. The internet only works in the living room not the bed room The king bed is too soft and I had very uncomfortable sleep. The Air C|onditioner did not work very well. The pool area was lovely. The lobby and gardens were lovely. Overall, I was dissapointed with the room.
8 gennaio 2013
Rated 2 out of 5 by bitwise Dirty rooms and unresponsive staff
Terrible first experience (in Dec 2012); the room assigned was dirty:
- strong musty smell - suspect mold
- dirty towel in the main room
- stains on the bed linen
- towel wrapped up around a smoke sensor
Staff was highly unresponsive. 3 calls from the room were put on long holds (for a total of 20+ minutes). Giving up and going to the lobby, we found only one staff member helping customers. The 2nd staff member was on a long phone call and not helping customers standing in a line of at least 7 people. Any priority for SPG members was clearly out of the question in this situation. When finally it was our turn, the 2nd staff member had started serving customers as all, and was extremely unhelpful in the beginning claiming there were no rooms with two double beds. After a heated exchange where I expressed strong displeasure, she did issue me a room with two double beds, which means she was not being truthful initially about the availability. After inspecting the new room to be sure about its cleanliness (my faith was clearly shaken by then), when I came back, there still was no priority for SPG members. So waiting in line again, I was able to get a clean room assigned to us. The key cards did not work to the new room, which required another trip to the lobby (and wait in line along with several others who were very dissatisfied as well it seemed from their conversations). The whole process from entering the hotel to getting a room took over two hours. We chose an SPG hotel because we have always been treated right when we enter at the end of a tiring day; not even close at this hotel as I describe above. Room cleanliness quality, staff availability (number), and staff customer service levels, all need huge improvement. I would appreciate hearing soon from the hotel GM about how improvements will be made in each of those areas.
5 gennaio 2013
Rated 2 out of 5 by B4sugar Not what we had previously experienced
The hotel was very very loud from both inside and outside the room. It was like people were moving furniture all night and morning. The floor in front of the dresser was damp, room felt musty, and ants or beds crawling on the night stand. Came in on NYE at 12:15 with two sleeping children in arms to get upstairs and our keys deactivated. Went to front desk who said they fixed but still didn't work!! We let a day early!
3 gennaio 2013
Rated 2 out of 5 by travel2012FL Management needs to improve
Hotel layout and rooms are good but the services are poor. They don't have concierge for any help. Staff was not very helpful. Services are very slow. It is also weird that one has to pay for WiFi in room while it was free in lobby. These days even smaller hotels chains provide this service.
3 gennaio 2013
Rated 2 out of 5 by Jdhcj Never Again
This hotel lobby and courtyard are beautiful so upon arrival i was eager to see my room. Unfortunately, the room was much less appealing. The room had a horrible odor, the toilet was running, the air wasn't working properly and the room was not clean. The room itself was spacious and the bed was very comfortable but those were the only two positive things I can say about our stay. The linens for the pull out were not in the room and when I requested them it took several hours for them to arrive. Overall, wasn't happy, will not recommend the hotel and will not stay there again.
30 dicembre 2012
Rated 2 out of 5 by DontGo Beautiful place, nice rooms, terrible customer service (multiple times).
The hotel on the inside is very beautiful-tropical themed. The suites were nice on the inside. However, from the minute we got there the customer service was terrible. From the front desk, room service, housekeeping all seemed to have terrible attitude and never felt welcomed.
At the front desk, when we arrived at 3pm for check-in, she said they were running a bit behind that day and that we would have to wait longer for our room. Ok, that was fine. However, when we asked how long we had to wait, she said she didn't know and that we could leave and that it was best to call before we came back. We told her we were really tired from our 12 hour car ride and didn't want to leave. She then said that she had customers coming in from Australia even a longer trip and they didn't complain. Seriously? Who says that?
I mean, at least say, I'm sorry mam' here sit down at our cafe and have some water or coffee on us while you wait. We left and came back at 5pm to check-in (we had called ahead before returning). When we got back to the hotel, they still had trouble setting up the rooms. We waited another 20 min the check-in (even after we had called ahead). I understand, it was a busy season (before Christmas), but it was the whole attitude towards us.
When we finally got to the room, everything seemed fine and clean. We were short of some soap and towels so we ordered some. They came back with towels, no soap. So we asked house keeping and they said they only carry shampoo and conditioner, no soap. That we needed to call room service. Is it really that hard to get some extra soap for a hotel that big?
When housekeeping came in the next day to clean the room, they knocked, came in and started cleaning. I asked her to please wait as we were still getting ready and about to leave. She didn't understand us and seemed adamant about cleaning the place even though we were still there!! She seemed upset that we even asked. This place felt really awkward.
We had reserved 2 rooms (which we wanted side-by-side) instead we got one on the 2nd floor and another one on the 4th floor. The poor service was felt by both rooms.
The beds were comfortable, the place is nice on the inside, but never felt welcomed or treated well. I would not recommend this place again.
29 dicembre 2012
Rated 2 out of 5 by Foxxy1 Room
Our room was not cleaned since there was stuff on rugs not cleaned. The first night the a/c was not working even with putting the temp on 50. It was finally fixed by the next evening. The tile in the tub had mildew on the grout. We have stayed here many times over the years but you must do repairs if you want people to come back. We always don't have the maids come to save you time and money but even this time we were not given the choice of credits for this.
28 dicembre 2012
Rated 2 out of 5 by Ramond37 Needs Some improvement
The Room could use improvement, The room had a scent and the carpet had stain...
27 dicembre 2012
Rated 2 out of 5 by DJane2012 This hotel needs improvement.
This Sheraton falls well below the standards of other Sheratons where we have stayed, although the staff were excellent and very customer-service-oriented throughout our week's stay. Some things that need to be addressed include the room furnishings, which are dog-eared and outdated. Also, the room could have been cleaner. And we had to ask for some of the basic amenities to be replenished, such as tea, coffee, tissues, and toilet paper. The microwave was missing its plate and we had to ask for that as well. In addition, the so-called business center was lacking pads of paper, pens, stapler, etc. Overall, this property falls well below the image presented in the Sheraton promotional ad campaign found on the hotel channel. As noted earlier, except for the superior staff, our stay here was surprisingly disappointing.
26 dicembre 2012
Rated 2 out of 5 by CTinDC7 Wear and Tear
This is my hometown hotel so I hate to knock it. I stay hear at least twice a year. The wear and tear is becoming too much. I haven't noticed any upgrades in the last 3 years.
It needs everything - new towels, new bedding, upgraded (quieter) HVAC, new TVs with working remotes and channels.
Really time to refresh this hotel. It's not up to SPG standard.
The boyfriend has had enough. He insists that we try a different hotel next year.
7 dicembre 2012
Rated 2 out of 5 by GAGirl44 Great staff but dirty hotel room
The staff could not have been more helpful. They did all they could to accomodate us but they seemed limited with materials and cleaning personnel. We ended up buying our own towels and cleaning supplies which was rather ridiculous but we had no other choice. I think the manager / owner should invest in more maids and supplies. Also please seperate clean linen from the dirty linen cart. I was surprised when the maid handed me the only clean wash cloth she had available (unfolded and laying next to her dirty linen rags). Needless to say I didn't use it - went to Walmart and purchased my own. I left it there for them to use hoping they'd get the message. It's a lovely hotel with a great staff but needs a better system for managing hosekeeping personnel / materials.
29 novembre 2012
Rated 2 out of 5 by Smitty242 Hotel Staff Needs WORK!
The hotel its self was not to bad, but when we got into the rooms the madness began. The living room floor was SOAKED and we didnt find out until after we unloaded ALL of our stuff. We got moved into another room with NO assistance only to have no sheets on the pull out bed and only one person on staff so no one could bring it up to us. The next day house keeping came in and literally only fixed one bed. The REMOVED THE TOWELS and DID NOT REPLACE THEM! So, as you can imagine we were towel-less and no trash was taken out. Even though things were not going great I still went and asked to extend my stay one night, the "night manager" said she cannot see my rate so I would have to pay the rate which is going for that night, I'm fine with that except she LIED because when I checked out my rate was printed on the receipt! Not to mention the hotel has leaking problems in the lobby and Flooding problems in the parking lot, UP TO YOUR KNEES! We could actually see the water bubbling up which means there was a drainage problem. I would NEVER go back, these conditions were way to unsanitary for me.
10 ottobre 2012
Rated 2 out of 5 by joy61 Bad experience
Definitely not up to the standard of most other Sheraton Hotels. Checked in on a Friday afternoon and there was a long line and only ONE desk clerk working. Tried checking out on Sunday morning and the same thing - ONE desk clerk working!
A large family/group (including 9 kids) checked in on Saturday (they brought 3 cases of water/soda/beer with them) and they were on our floor and nothing but trouble. The kids were running up and down the halls, riding the elevators, and running through the lobby after midnight and we couldn't sleep. Called the front desk THREE times to complain and nothing was ever done. I threatened to call the Police and the front desk clerk's reponse was "so, go ahead." All the desk clerk had to do was walk out from behind the counter and stop the kids in the lobby and ask them to return to their room - NOT a difficult task but apparently way above this guys job description of keeping preferred guests happy.
Not a relaxing weekend at all.
19 settembre 2012