Rated 4 out of 5 by Weegie12 Where I most often stay in Edinbugh.
A great place to stay in Edinburgh because it is a top class hotel and central for most things and yet easy to access by road and rail and has parking close by. The rooms are great and I always get a Castle view.
August 12, 2014
Rated 3 out of 5 by HNH3 clean room, good service but bad renovation
Room was clean, quiet and pleasant but bathroom was cramped. Lighting was very confusing to point of being annoying. I hated "mood lighting." i want lights on when i hit switch -- not color choices. Also don't like dark halls where lighting is motion activated. I missed old seconf floor bar area up staircase from foyer. new bar restaurant has all the charm of McDonalds.
October 17, 2012
Rated 5 out of 5 by Netleywoo Amazing!
This really is an exceptional hotel. The staff were so helpful and friendly (especially the person looking after us in the Club Lounge), the facilities were great. I would definitely recommend staying in a club room and visiting the Spa, - I found it difficult to drag myself from it! I make annual trips to Edinburgh and will always be staying in this hotel from now on!
December 8, 2013
Rated 5 out of 5 by beeper Great location and fantastic Club Room, Gym and Spa
The hotel has been remodeled recently, and the rooms, beds and amenities are fantastic. Ate lunch at the restaurant, and lots of local residents were also there which affirms how good it is. Was amazed at the selection of food and beverage in the Club Floor Room,plus the staff bends over backward to assist you. No charge for booze. Even scotch! Hotel is walking distance to The Castle, National Museum and Gallery, plus shopping on Princess Street. Had thought we'd eat dinner and lunch at restaurants we'd read about, but loved the local pubs, and Ignite, an Indian Restaurant, and Atelier around the corner. Concierges know their local info, and make things easy. Had two different rooms, because of traveling away to Turnberry, and returning, and were surprised room amenities were different. Definitely choose this property. Can also take new tram from airport, and walk there after getting off. Oh yes, the doorman is dressed in a kilt, which is fun.
June 9, 2014
Rated 5 out of 5 by NFSIII 5 Star Scottish Sheraton
A fabulous return to this classy Sheraton hotel. Definitely at the top end of this brand, stylish decor with Scottish tones and rooms that are very well appointed. Staff excellent at our (very) late check-in, valet parking, and great SPG recognition including suite upgrade to Castle suite. Great location for a very short walk to the main tourist and shopping areas.
February 1, 2014
Rated 1 out of 5 by horriblepolicy unsatisfactory customer service
Beautiful Hotel and I loved my stay, until I had to leave early to fly back to the States due to a death in our family. The hotel staff refused to refund my reservation!!! --- hence I paid almost $350 for a hotel room I never used. I gave them more than 24 hour notice. What a horrible experience that ruined for me what was an otherwise incredible week.
May 8, 2014
Rated 5 out of 5 by Trafford58 CORPORATE COMFORT WITH FAMILY VALUES
Not only does the Sheraton Grand Spa in Edinburgh meet all the criteria for luxury, the people who look after you whilst you are there treat you so well. There is no air of stuffiness just a genuine aim to ensure you have a good time, genuine smiles and great conversation. We had a wonderful time this last weekend and are already planning our next Club Spa visit
January 20, 2014
Rated 5 out of 5 by Rammy Very relaxing and enjoyable stay
I booked a Castle View Club Room as a surprise for my husbands 60th birthday Worth every penny. Hotel and staff are excellent Club lounge has a relaxing feel and the canopies were more than what I expected. So much so we ended up not going for dinner as planned. Will be visiting Edinburgh again in May and will definitely be checking out prices to stay again
March 12, 2014
Rated 5 out of 5 by NEF2014 Awesome Edinburgh Hotel
From the moment we walked into the hotel, the service, and atmosphere was wonderful. Great staff and accommodations were just what we were hoping for!
Thanks for making our first trip to Edinburgh so wonderful... It really got me in the mood to rent a Full Kilt Outfit and where it out on the town! I even got some compliments on how Scottish I looked....
July 29, 2013
Rated 4 out of 5 by Speckybecky modern and well equipped
Good room, nicely laid out bath and shower facility, cleverly divided by glass, everything satisfactory apart from the lack of availability of free WiFi which I consider unacceptable in this class of hotel when the local cafe offers it. The Spa is well equipped but access and the labyrinthine layout on several floors must be
experienced to be believed!
March 13, 2014
Rated 5 out of 5 by Satellite67 Fantastic club room
This was our second stay in the hotel and our overall experience was extremely satisfying again. The castle view rooms are lovely, clean and fully functional. Staff make you feel welcome and relaxed, particularly Shiva in the club lounge who was exceptional, always smiling, friendly and helpful....the perfect host. We will be back again soon we hope.
June 23, 2013
Rated 5 out of 5 by johnmadc john madc
everything about this hotel is certainly 5 star, however i must admit as for the staffing it is for sure a 7 star rating....the general manager should be very proud of his people...i travel a great deal fro business here in the States and stay at many what some stay are very exclusive hotels, the Sheraton Grand has surpassed all of them!! Kudos!!
November 19, 2013
Rated 5 out of 5 by Cinderella2012 Great comfort
Conscientious staff and very comfortable room. Only drawback was noise from outside through the closed windows. Club Room was lovely and well staffed and equipped. Computers need updating. Excellent fitness facility. Wonderful bed and shower.
July 21, 2014
Rated 4 out of 5 by Silverthorn53 A good choice
We had a choice of two hotels for a conference ,I chose the Sheraton as I am SPG .
The experience here was as good as I have had anywhere in the world.
The staff were efficient and friendly and the room was great ( but a castle view would have been nice).
I hope to return for a visit with my wife to see Edinburgh son.
May 23, 2014
Rated 3 out of 5 by wang0018 check out
We checked out at 9am, on Oct. 30. Actually check out desk only one staff was working and a couple of customers were waiting for service. Nobody came to help. I had something urgent to do, had to wait and wait. I wonder how can no staff at back office in a five stars hotel coming to help, let customers wait less time when they check out.
November 1, 2013
Rated 5 out of 5 by KirstyB I could not have asked for more
Right from the first moment I called up to clarify a few points about my trip, the Sheraton Grand Hotel and Spa staff could not be more helpful!
Amanda from guest services was wonderful and made my Nannas first trip to Scotland a truly memorable one! From a personalised note upon arrival to a castle view, my nanna said that she had never stayed in a hotel with friendlier staff or as lovely room standards.\
The little things that they did to make our stay special really did make it a wonderful family trip. My nanna felt really special and the whole family want to thank all of the staff at the Sheraton Grand Hotel and Spa for making the trip really memorable! We loved it so much theres a good chance you will be seeing us again soon.
From a gorgeous king size bed, to the mood lighting, to the castle view and the spa, the facilities and location made this hotel a great choice for a trip both business and pleasure. Could not recommend this hotel more!
July 29, 2013
Rated 5 out of 5 by lee3873 Simply the best!
This hotel is simply the best Sheraton hotel in the world. Facilities are fantastic, rooms are perfect and the staff are the icing on the cake. Friendly, attentive and professional, this hotel is a leader in the Sheraton brand.
July 21, 2014
Rated 5 out of 5 by Eilean First Class Edinburgh Hotel
Ideally situated in the heart of the city this hotel offers its guests everything they could possibly need. The overall "star quality" however is its staff, they are ALL polite proffesional and helpful we could not fault them. Well done to the management team and staff trainers what ever you are doing is working in this hotel
August 12, 2013
Rated 5 out of 5 by Allovertheplace Great location, great rooms, great staff
This Sheraton is one of the best I've stayed at. The one-bedroom suite was very comfortable, and was smartly furnished. Staff were very helpful and responsive. The Club Lounge had very good food options.
July 25, 2014
Rated 4 out of 5 by Gavinsm78 Overall a great stay
For the last three years we have been choosing the Sheraton Grand hotel and spawhen coming to Edinburgh on business as it has great rooms, great location plus a superb spa. This last trip met expectations but there were three draw backs, Firstly the club lounge can't handle the the amount of people who turns up at 5.30 pm for drinks and canapes with no available seating, this caused some tempers to rise between guests. Second is the quality of service at one square is below average, order coffee and get tea, constantly asking staff for cutlery, wrongly charged for food. Lastly the reason we stay in the club level is for the extras mainly the Spa, unfortunately we were turned away on the Saturday as it was too busy, after complaining we were given access but unfortunately although you get spa access as part of club level there is no provision to automaticaly book you in, so it seems a hit or a miss if you can get in, which may deter us from staying in the future.
March 4, 2013
Rated 5 out of 5 by Gardeningtime Very comfortable and very well looked after
The room was so comfortable and the bed quality was superb.
We loved the Club facility but what really was wonderful was the friendliness and professionalism of all the staff.
July 27, 2014
Rated 5 out of 5 by petertom3 Had to stay an extra night
A great stay at the Sheraton Edinburgh this week. After a great time at the spa, in the pool and gym we decided we had to stay another night, it was that good. The room had a great view of the castle and was very comfortable. Add on top of this the great pubs and restaurants of Edinburgh it made for a great stay.
March 21, 2014
Rated 4 out of 5 by 1megatravel consistently good standards
Hotel is well situated for city centre activities, and the spa is very good. Staff very friendly
August 10, 2014
Rated 5 out of 5 by LoriJ7 Phenomenal service
I have stayed in countless Starwood properties, and by far, the service here has been the best that I have ever gotten.
Special kudos to Jamie at the front desk and Bryan and Wayne at the concierge desk. They all went "above and beyond" to make our stay a great one.
June 17, 2014
Rated 4 out of 5 by JanT Business Trip
The check in and bell hops are always polite and helpful. The spa and gym leave much to be desired. This is the only hotel I stay at during business that I do not work out because of the difficulty of using the gym and pool. I find the restuarant and spa staff very aloof and put out if asked for any information.
July 30, 2013
Rated 5 out of 5 by Natasha14 Lovely hotel
The hotel was lovely, with a nice location. One is easily able to walk all over Edinburgh. The concierge staff were fantastic, gave numerous restaurant suggestions, and all but 1 were fantastic. Great experience.
July 15, 2014
Rated 5 out of 5 by RSM50 Great experience
Nothing but great things to say. Great hotel, friendly, helpful staff, etc. rooms very spacious and state of art. Would stay no where else in Edinburgh.
July 31, 2014
Rated 5 out of 5 by Fiona18 Met expectations
Quite often when we are away hotels do not meet the expectations they have described on their web site. However we felt staying at the SHeraton was value for money as everything was well presented and organised with decor being kept in good order.
June 29, 2014
Rated 5 out of 5 by Mark80 Perfect stay in Edinburgh
I stayed at the Sheraton Grand Spa in March for my wedding. It was the perfect stay. All of the staff were friendly and attentive, and made every effort to make our stay as memorable as possible. I am looking forward to staying here again soon!
June 30, 2014
Rated 3 out of 5 by hamster Breakfast
The overall experience was good however the buffet breakfast was a great disapoimtment. Several items had run out and several were unappetising! The area where you had to make your own toast was grubby and the bread on offer was still half frozen. Given the hotel rates they surely could make toast for you!
September 26, 2012