Rated 4 out of 5 by SantaFe1 Exceeded expectations, good value
This property and the service exceeded my expectations based upon recent reviews. The relative value was a plus, the front desk assistance was super and SPG benefits were offered and fully honored.
April 28, 2013
Rated 5 out of 5 by Karen1214 Great experience!
This hotel offers excellent service in a great location. Recently re-modeled, interior decor is warm and inviting with a modern twist. Would definitely return for another stay when I'm in the area!
February 9, 2013
Rated 5 out of 5 by Debi really enjoyed my stay
I was here for a conference just overnight and wished I had had more time here. A very nice hotel, the price was very reasonable, and the room and lobby were great. Overall a very nice experience.
March 3, 2013
Rated 5 out of 5 by HuskerMike This hotel has a great staff.
Excellent staff and facilities.
April 4, 2014
Rated 3 out of 5 by John439 Customer Service needs work
I made the booking well in advance.Requested King bed. Confirmed on the reservation. Showed up at the hotel. No king rooms left.No explanation other than sorry. no compensation for being put out.
June 1, 2012
Rated 4 out of 5 Great Value
Friendly staff with a warm welcome. The room was well appointed. The only quibble I had was the noisy conditioned air system. I found this to be a problem during previous visits to this property.
January 7, 2013
Rated 5 out of 5 by Ratz The Staff
Your people made me overlook the simple things that do not matter and I appreciated that! We had a wonderful stay.
March 9, 2014
Rated 3 out of 5 by Mesa2013 Average
1 person at check in at peak times? Took forever to check in.
Paid extra for the breakfast package. bad move. The buffet is a joke, I have had better meals in the Club Lounge.
January 9, 2014
Rated 1 out of 5 by marco60cr Not A Sheraton Anymore
I usually refrain from reviewing hotels when I am staying using reward nights, but this time I’ll make an exception.
My family and I have been staying at this hotel quite a number of times over the last ten years. It used to be really great. Then something serious must have happened, because it started going downward. Last time we stayed, two years ago, the hotel was already going downward, but the basic features of a Sheraton where still there: our room was perfectly clean, well furnished, and well maintained; regretfully, it has kept going sharply downward and, by now, is well below the minimum threshold of what a Sheraton should look like, at least in my humble opinion.
Our room was completely worn, AC not up to the job (outside temperature in the high-90s), blankets dirty – there were red sprays, possibly blood? I don’t even want to know –, and the shower was not working properly.
We had breakfast there for two days: the dining room temperature was in the high-50s, the buffet was miserable, some trays were empty, and nobody cared to replenish them.
We won’t give this hotel another try.
August 21, 2013
Rated 5 out of 5 by traveler2028 Great Staff
All of the staff at this hotel was great. Mackenzie was so nice and helpful at check in and JB helped me out multiple times during my stay. Will defiantly stay here again soon.
December 22, 2013
Rated 4 out of 5 by JnL86 A good value
The Sheraton in SLC is a very good value. The rooms are exceptional and the staff is helpful and friendly. We especially liked that they are "dog friendly" and our dog had a great time.
July 8, 2012
Rated 4 out of 5 by dnew Nice Facility in Good Location in SLC
This hotel is good but not great, but it is a good price in a convenient location if your reason for being there is to do business in downtown Salt Lake City. Very attentive staff.
June 25, 2012
Rated 3 out of 5 by Nancy this hotel has nice features for kids
Swimming pool and hut top were great. No breakfast included was a pain. No internet access except lobby was very disappointing.
Shuttle service to downtown and airport was great.
May 20, 2013
Rated 4 out of 5 by Curlylash Everything we needed...
The ease of staying at the Sheraton Downtown SLC was just that, easy!! Special thanks to the management, reception, servers, and shuttle drivers. We'll see you again.
December 14, 2013
Rated 5 out of 5 by Laneand This hotel stay was excellent!
The Sheraton City in Salt Lake was very clean, up-to-date, nicely decorated, and contained many fine amenities. Our stay was greatly enjoyed! Thank you!
January 11, 2014
Rated 2 out of 5��by JArizona This Sheraton service not up to standard
Staff did not help meet our needs for our stay in SLC. Shuttle service was arranged and then told unavailable 5 minutes prior for party of nine staying at the hotel.
October 13, 2012
Rated 4 out of 5 by Mike133 Club
Breakfast and appetizers were unimaginative, boring and repetitive. Attendant was gruff and did not do a good job refreshing the cooler or limited food options.
October 7, 2013
Rated 5 out of 5 by PJRunner Very nice stay
I stayed at the hotel for a conference and brought my family along. We all enjoyed the good room, location, and time away from things. Highly recommend the hotel.
June 11, 2012
Rated 4 out of 5 by SJR22 Nice staff, welcome small balcony
I had a one night staff at this Sheraton and found the staff particularly nice. The property is an older one, but I enjoyed morning coffee on the small balcony.
July 29, 2012
Rated 4 out of 5 by FrequentTraveler13 GREAT SPG CHOICE IN SLC
This is a wonderful SPG SLC property. The only affordable SPG property in the area. The rooms are comfortable and cozy and the staff is helpful and friendly.
March 20, 2013
Rated 2 out of 5 by sadpanada Needs A Full Upgrade
The hotel has had some cosmetic upgrades, however, the rooms still look old and dated. The Starwood signature heavenly bed are sadly missing from the rooms.
April 19, 2013
Rated 5 out of 5 by EllenG thank you to the Hotel Manager for contacting me!
I had written a previous review, but today, the hotel manager contacted me and agreed to make everything right! Thanks for great customer service afterall!
May 11, 2013
Rated 4 out of 5 by ml2013 nice hotel but why do you charge for internet
Nice hotel but I find it mildly obnoxious that you charge for internet. While $9.99/24hr is not much it just seems in this day and age it should be free.
May 19, 2013
Rated 5 out of 5 by 3BoysMom Awesome experience
From our check-in to check-out, we only encountered happy, friendly, HELPFUL staff. The best hotel we have stayed at in a long time. We will be back!
August 19, 2013
Rated 4 out of 5 by TKHaney2 Heater noise
the room was very comfortable and I appreciate the upgrade to a loft suite, however the heater was very noisy when it started throughout the night.
December 18, 2012
Rated 4 out of 5 by skiman Great stay in SLC
If attending any event in downtown Salt Lake this is a great location, solid amenities, good food & bar, and a fair price. 5-6 blocks to anything.
August 14, 2012
Rated 5 out of 5 by CaptDan02 Sheratopn Staff Were Tops
The front desk staff were just the best. The Upgrade to the 10th Floor Lounge was also excellent. Cannot wait for our next stay at SLC Sheraton.
February 14, 2013
Rated 5 out of 5 by jake29 Great Customer Service
Very friendly staff and accommodating. The shuttle is a great service; if you're just staying in the SLC area, a rental car is unnecessary.
March 23, 2013
Rated 2 out of 5 by jianhorng Front Desk Unprofessional & Unhelpful
Called downstairs to borrow a pair of headphones so I could go to the gym. Guy at front desk unknowledgable, unhelpful, and plain rude.
August 4, 2012
Rated 5 out of 5 by peacefrogtcu Sheraton In SLC
Great experience at your hotel, exceeded my expectation. Thank you for making my stay a memorable one. Will definitely come back!
November 3, 2013