Rated 4 out of 5 by Wildman1 Elevator issues
Overall the hotel is comfy. The elevator system had a few issues when hotel was full. The first day, we waited for nearly 40 min for an elevator to go to the lobby from 36. They would stop but be over capacity. The program should be re-written to keep the elevator from adding floors once capacity is reached. To reach our reception on 49. We had to use the service elevator set. Once the hotel had some open rooms and other guests were leaving, it wasn't as big a problem to get around.
July 19, 2014
Rated 4 out of 5 by Wag53 Issues
As a Gold Member I was a little disappointed with our last stay.
1. No one was manning the “Starwood Gold/Platinum” line had to wait about ten minutes.
2. We reserved two rooms – I checked in at 400pm and my friends arrived at 5pm – their room wasn’t ready until 8pm
3. We went out for some nightlife and returned @ 2am. We sat in the loby for a while waiting for some of our group. I had to use the facilities and found out that the men’s room was locked! The woman’s room was open? I asked why and was told that they lock the bathrooms at night. Not offer a key, but told I had to go to my room to go!
4. You had I think a security guy over by the elevators. I say think because he didn’t stop anyone. Why that “guy” couldn’t be nearer to the stairs and watch bathrooms too eluded me?
Just thought you’d want to know.
August 5, 2014
Rated 4 out of 5 by cwujd1 Nice Remodeling; Restaurant needs work
I was here several years ago and it's completely different now. The lobby space is very open and inviting. I particularly liked the art on the inside and outside of the building.
The restaurant was a big disappointment in this great food town. We stopped in for a quick lunch and were met with a very small menu, especially for one of us with wheat and other allergies. We became optimistic upon reading a note at the bottom of the menu describing the "great pride" they took in accommodating guests with gluten sensitivities. When we asked what the choices were, the server went went back to check with the kitchen and came back to inform us that "only the trout" was gluten free. I'm sorry -- that doesn't count as "accommodating." They should take that note off the menu. We left and ate elsewhere.
September 1, 2013
Rated 5 out of 5 by NOLA13 Better than I expected
The hotel was better than I expected. It was beautiful, clean and conveniently located.
August 12, 2013
Rated 4 out of 5 by conference27 A big corporation should be good with 2 reservations
room nice,comfy beds,very clean. + green rewards. Great location. staff friendly. work conference then decided to stay extra night with my dad to sight see (two reservations). His name on second reservation. But the front desk would not check him in, maybe misunderstood 2nd res. So we got it sorted out, another two nights keep us in same room obviously. If in computer should be good, so why next morning I have to remind front desk again? staff not clear on where use green rewards for also.
October 3, 2013
Rated 3 out of 5 by panamajack Dissappointed, had higher expectations.
Even though I specifically requested the room to be prepared daily it was not done. The towels were not always clean and the sheets in the bedroom were not changed atleast once during a 7 night stay. The quality of the food at breakfast and the in room dining was below average. It was a lot more enjoyable to walk down the street and have breakfast at the ihop and at 50% of the cost. The room had cracks on the ceiling and the rugs were not vaccumed at all during the stay.
July 31, 2014
Rated 4 out of 5 by Redhead60 More Help Needed
My husband and I spent this last Saturday night at the Sheraton on Canal in New Orleans. We have visited the Sheraton fairly often; however, we have never seen it this crowded. As a consequence, there was not enough hotel employees to assist the patrons. We waited almost an hour to have our car retrieved from valet parking upon our departure. Also, I thought there were small refrigerators in the rooms. I am on a special diet, so that would have been convenient. In addition,the price of our room had gone up considerably . . . .we used to be able to stay for $100 a night. Now with parking and taxes, it was close to $250. Overall, we enjoyed our stay but there needs to be extra attention paid to details for this price point. Otherwise, we will be looking for a different hotel when we come to New Orleans.
June 9, 2014
Rated 3 out of 5 by suzie8646 new orleans
At the time of the National Elks Convention, bathroom renovations should not have been on-going for 3 of the 5 floors where functions were held.
The Housekeeping staff was excellent as were the staff at the front desk.
Elevators need to be checked frequently for over-loading causing as much as a 45 minute delay or in my case a walk down 37 flights of stairs.
New Orleans is a beautiful city and I have come back with more pleasant memories than negative one.
July 19, 2014
Rated 3 out of 5 by Biglos The hotel Had construction going on
The hotel had construction going on and I wanted to rest during the day, but the noise was so loud it really bothered me. The hotel is located in a great part of New Orleans on Canal ST so getting to different attraction throughout the city is quite easy. The hotel told me they had a computer glitch the day after my check in and the two rooms i had pre-paid for were charged to my American express card again.
The over-all experience was ok, nothing to write home about however.
July 8, 2014
Rated 3 out of 5 by BAED79 Cleaning staff issue
I had one issue with my stay.
I had a 4-tooth bridge break off a tooth while in New Orleans so I wrapped it in a napkin and left it on my dresser. One of the cleaning staff threw it away when they cleaned my room. As I told the manager, they should not be throwing away anything on the dressers or vanity counters until people check out of their room. I now have to go through the expense of replacing it with implants, but they can't use the old bridge to help with making the new teeth.
March 22, 2014
Rated 5 out of 5 by Nancy7 Best staff
A hotel with comfortable beds and a safe environment is expected when staying at a hotel of this caliber. The random things such as the staff who clean the rooms and such can make or break a stay. Not once did I have to call down for extra towels, coffee, cups or anything. The lady who cleaned our room was so kind, friendly and attentive to keeping the rooms nice and restocked I thought my mother had come back to life and was working at this hotel. It couldn't have been better. I wasn't so keen on the new elevator functions; enter your floor on the panel outside and wait for the car it said to wait for. Woe to you if you didn't catch the letter the first time. And don't try to stop a door that is closing! I'm sure they will work the bugs out of this system in time. And I do wish hotels were not doing away with bathroom fans!
August 8, 2014
Rated 5 out of 5 by nunez2 Staff and aaccomodations met our expectations
only bad thing was in room coffee maker.
when brewing water would overflow drip basket because of coffee filter provided was larger than basket.
October 30, 2014
Rated 3 out of 5 by Melissa15 Conference stay
Location couldn't be beat. Desk staff were great. Hotel itself seems "tired", could use some updates. They were out of king rooms when I arrived so I had to take two doubles. Room was very small. Beds were comfortable but could not sleep because of noise all night long (maybe from the elevators going up and down, I'm not quite sure). Ice machine on my floor was missing, so I had to go to another floor for ice. Problem with a/c - even though i kept it at 65, room was very warm.
June 9, 2014
Rated 5 out of 5 by takeitorleaveit The hotel has great food
New Orleans is know for its food and I was a bit disappointd that most meals were provided by the conference planner. I thought I would miss out on great local flavors. NOT THE CASE the hotel cooks were excellent!
October 25, 2014
Rated 3 out of 5 by ConferenceGuest22 Didn't meet expectations
I attended a conference in this hotel. I originally reserved a king bed room, but was placed in a double bed room. I had to wait for the room for over two hours upon arrival. The room was so small, that I couldn't easily move between the desk and one of the beds - of which I needed to use since this was a work trip. Half my outlets didn't work, and the ones that did blew a fuse any time I tried to use a hair dryer. The conference spaces were not ideal as many had to be turned away from sessions because the rooms were too small. The restaurant was only open for breakfast and lunch, which were provided by the conference, so I was forced to find food elsewhere. Transportation to and from the airport was not very convenient. Compared to other Sheraton Hotels I've stayed in, this was far below my expectations.
October 31, 2013
Rated 3 out of 5 by DenMother 2nd visit wasn't as nice as the first
I stayed in the New Orleans Sheraton a few months ago and had a wonderful experience. My second visit wasn't as nice. There weren't enough outlets in my room. Although the night stand by the bed was equipped with built in outlets, the cord to make the work wasn't long enough to reach the plug. And, most important, the water temperature was insufficient; it was lukewarm at best. I prefer a hot shower over a cold shower. On a positive note, the bartenders was friendly and helpful.
December 13, 2013
Rated 2 out of 5 by DWills Off their game
I have stayed at this property before without these problems, but my one-night stay this week was marked with problems. 1) The toilet had not been cleaned since the prior guest and had old urine stains on the bowl. 2) When I asked for someone to clean this up, no one showed up the first time (after waiting 30 minutes). 3) All three coffee packets in the room were decaf. 4) I told two separate people I would be checking out around noon, yet was interrupted again after that prior to noon the morning that I left (I was on calls). 4) I had to call to have an internet access fee removed from my invoice after that was chosen that as my Gold SPG membership perk at check-in. Staff was unfailingly pleasant, but training or procedures clearly need work - this was the most hassle-ridden hotel stay I have had in years.
September 6, 2013
Rated 5 out of 5 by Beckys7 Fabulous hotel great location
We have a great stay at this New Orleans property in the heart of the city. The hotel, staff, room and amenities were fabulous!! They are pet friendly and our view of the river from the 42nd floor was beautiful! Everything was in walking distance. We will be back!!
October 18, 2014
Rated 5 out of 5 by MFG8888 The Sheraton at Mardi Gras
We had a wonderful time staying at the Sheraton on Canal Street for the weekend before Mardi Gras. The facility and staff are first rate, and the location is perfect. Access to our vehicle was always prompt; checkout on Sunday morning, while chaotic at other hotels in the area, was very fast and smooth. My only complaint was the charge for internet access. We paid premium rates for this time block and a minimum stay; loading internet fees on top of this is just a bit greedy.
March 3, 2014
Rated 4 out of 5 by RobertFest Handicapped Room
The bathing was difficult as one had to step into the bath tub Better would have been a walk in shower but there was none with two double beds .. There were two chairs both to low for me to get up from .. The entrance door with an automatic opening door which did not work thus the door was very heavy to open
As our room was being taken care of by Jazz Fest in New Orleans we chose not to complain .
Easy fixes for the chairs higher seats and arms would really help
May 3, 2014
Rated 3 out of 5 by Carol455 Staff need a lesson in hospitality...
Although the comfort of the room was really good, the hotel staff from the front desk clerk who checked me in to the security person near the elevators left a lot to be desired. The security person went so far as to tell us our room key was not for the Sheraton Hotel and asked if we were lost...Really???? I also really disliked the way the elevators work in this hotel. Super annoying that you have to enter your floor and wait for a specific car to arrive...Took forever.....
April 10, 2014
Rated 3 out of 5 by Johnny650 Nice building, but room service issues
Room was nice, but the rover-facing windows were really dirty. Bad enough that it wasn't worth opening the shades :(
We ordered room service twice:
#1 4/17 breakfast pre-order via the door-hanger card. breakfast didn't show up on time, so we called to learn they'd never gotten our order. Offered to send up a small coffee and bowl of oatmeal for $35 (pass, thanks).
#2 4/18 early dinner order via phone call to room server. no problems, food was good and delivered on-time
April 22, 2014
Rated 4 out of 5 by BrendainHelena Very Modern and attractive
My room was quite nice, however it hadn't been cleaned properly. The chair at the desk had potato chips in it and a towel was left hanging over the shower rod. Everything else was great! The size of the room was good. The bed was comfortable, the television was an HD version and had good stations. The only complaint was ongoing construction on the restrooms located on the conference floors necessitating members to travel three floors down to use the restroom.
July 14, 2014
Rated 4 out of 5 Very nice stay
I was sort of hesitant about this hotel after reading some of the reviews...but I can honestly say most of the reviews on here are not correct. The hotel was very nice, the room was clean and also very comfortable. The only negative I have about this stay is the buffet breakfast price...it was almost $50 for 2 breakfast buffets...that was crazy in my opinion...very OVER priced...but other than that...I would stay here again, and find another place to go eat for breakfast!
February 25, 2014
Rated 4 out of 5 by Lyn24 Overall good experience
The hotel itself was great as far as the rooms and service are concerned. The only negative aspect of my stay was the food provided by the Sheraton at the conference. One would assume that any item an organization chooses from the menu would actually taste good regardless but that was not the case. The continental breakfast should include at least 1 hot item. Lunch/Dinner plating was not plating and further more lacked flavor. Honestly, I've had better food from Sodexo.
April 9, 2014
Rated 4 out of 5 by Leah0704 Great location, awesome view!
The hotel was ideally located within walking distance of Bourbon Street, the WWII Museum, and Aquarium. We opted for thr Green Option (no maid service), and promptly got extra towels and shampoo when requested. The room took awhile to cool and the coffee service lacked cream and sugar which were quickly provided upon request. The second night we did not receive our $5 Green Option voucher. When I called, I was told to come to the front desk. But after some discussion, it was finally brought to my room. There was a small dog that stayed in the room across the hall that occasionally barked. I was surprised a hotel of this quality allowed pets. The rooftop pool was lacking a jacuzzi and the view was nonexistent. The mandatory valet parking was steeply priced at $42/night but the service was good. Overall the stay was pleasant.
June 29, 2014
Rated 5 out of 5 by History28 Another Outstanding Stay
We really enjoy staying here whenever we visit New Orleans. This time we had an opportunity to use the fitness center and were very impressed with the size and quality of the space, especially as the outdoor pool is nearby.
We took a taxi from the airport as there is no need for a rental car if you stay here since this hotel is right in the middle of everything. Thanks again to the staff for their help and support during our stay.
August 22, 2014
Rated 4 out of 5 by ksgu Kudos to GLENDA!
We attempted to check in early b/c my husband had a speaking engagement at the hotel at 2:30. The suite we reserved was not ready. However, Glenda (at the check-in desk) was kind to us and took pity and allowed our family to go to a regular room so my husband could get ready for his appearance. Later that day we moved to our suite. Glenda was VERY accommodating, which we all appreciated after having been in the car for 4.5 hours. Sheraton New Orleans has my business!
September 23, 2013
Rated 5 out of 5 by Casper524 The hotel has the best beds and the best elevator service. You wait about 30 seconds it's amazing.
We had a wonderful experience at this hotel. The staff was the best part. They were very helpful this was our first time in New Orleans and we needed a lot of help on were to go. I highly recommend this hotel. It's close to everything, and if it's not you can ride the street cars they run right out side of the hotel on Canal street. We want to go back already. We had a very comfortable stay, the associates made you feel at home.
August 21, 2014
Rated 4 out of 5 by RM1207 Food and Beverage
Quality of the food and selection is not worth the price.
Paid the most I have ever paid for two banquet dinners to receive the worst meal.
The pricing for bottled beers and pop was way over priced. Would not recommend this hotel for any food or beverage offerings. Recommend you find an independent food operator focused on improved quality, larger selection and greater value for guests. Great location with very poor food offerings and pricing structure.
July 2, 2014