Rated 1 out of 5 by Mercyme The Worst!!!
I did not enjoy my stay here. The front desk staff did not treat me like a welcome guest, matter of fact I was treated like my service was not wanted or welcome even though I am a SPG member.
August 17, 2012
Rated 2 out of 5 by TKreview Needs much improvement
the hotel was all in all okay. but the restaurant was horrible service. had several meals and routinely took 20 minutes for hamburger to arrive. for kecthup i was give PC packs...NOT bottle..
March 25, 2013
Rated 5 out of 5 by elg2013 Courtesy, knowledgeable and helpful staff
The facility is current. The staff was excellent. The front desk staff at check in the evening of February 21, 2013 was some of the most friendly, courteous and helpful I have ever met.
February 24, 2013
Rated 4 out of 5 by Candy29 Great location
Love the convenience of multiple Metro lines within easy walking distance. However, construction next door is currently making lots of noise during day time. Something to keep in mind.
October 1, 2013
Rated 5 out of 5 by QHawk Northern Hospitality
Marie and her staff are not only the best…they make it look easy. Most hotels miss on some of the small things…this is not most hotels. There is a true sense of a home away from home.
March 12, 2013
Rated 4 out of 5 by NoWakeUpcall Loved the bed
The king sized bed with soft sheets was so awesome! The room was quiet. I paid more for the Starwood Preferred Guest lounge and was dissapointed they didn't serve breakfast on Sunday.
May 20, 2013
Rated 4 out of 5 by Cal13 Good value, convenient location
This hotel is a good choice. The rooms are comfortable, service is very good, the people are friendly, and the location is convenient to Barkley Center and several subway lines.
March 26, 2014
Rated 3 out of 5 by weddingmamma Overwhelmed
A young hotel completely overwhelmed by the guest overload. Given time and patience perhaps this hotel will blossom - but right now it is struggling to meet the needs of its guests.
June 18, 2013
Rated 4 out of 5 by Jenny262 convenient location
The hotel was nice, clean and the staff was friendly and helpful. I didn't care for the hotel restaurant/bar but so many great places outside of the hotel to visit.
May 14, 2014
Rated 5 out of 5 by biztraveler1 Great place.
Very thing went well - great bed and great service.
The only issue was the hot water one day. For some reason, the water just wouldn't warm up.
All and all - a great experience.
June 5, 2012
Rated 5 out of 5 by misterB Friendly staff, great location
New to Brooklyn and the desk staff were very friendly and helpful helping us find our way around with good recommendations of things to do. All our needs were met at the hotel.
May 29, 2013
Rated 5 out of 5 by TiffyRH Great Hotel
Me and my family had a great night at the Sheraton. The service was great and the hotel and rooms are beautiful. I highly recommend this hotel to anyone visiting Brooklyn, NY.
February 11, 2013
Rated 4 out of 5 by NAT2MJM WiFi not so good
I spent half an hour on the phone to India to get the WiFi to work.
The WiFi wasn't included within the room rate
The WiFi went out several times in the middle of the session
February 24, 2013
Rated 3 out of 5 by maxkool22 better pool hours
nice hotel but the pool hours are odd. only opened early in the am then after 5. the kids where upset (really upset) since we had promised them a pool after breakfast.
March 18, 2014
Rated 5 out of 5 by jb54654 Great server
Jasmine was very attentive, friendly and overall, a great representative for your hotel and restaurant.
July 10, 2014
Rated 5 out of 5 by Tamara11 Perfect
The staff were wonderful and very helpful. My room was beautiful and I could see the Statue of Liberty from my window! Very close to subway and only 3 stops to Manhatten.
July 16, 2013
Rated 5 out of 5 by Ingrid60 Good Service
Excellent Location. Great places to visit. Lots of subway stops an easy walk from the hotel. New shopping center close by.
The staff was very helpfull.
May 19, 2014
Rated 4 out of 5 by kayjayp the hotel was nice and people helpful.
The hotel was well kept and neat. The folks at the front desk were kind and polite and helpful.
I would suggest this hotel to others coming to Brooklyn from out of town.
July 16, 2013
Rated 5 out of 5 by CHRJ Great place to accommodate any need!
We were forced to book last minute and unexpectedly, and had our dog with us on top of that! The hotel staff were so gracious and helpful and made a bad situation great!
July 31, 2013
Rated 5 out of 5 by SusanandBob Perfect location in downtown Brooklyn
Easy access to multiple subway lines and a short walk to the Brooklyn Bridge Park make this hotel a great base from which to explore vibrant downtown Brooklyn.
April 7, 2014
Rated 5 out of 5 by arnr SHOULD HAVE 6 STAR CATEGORY
stayed the night of our wedding. staff could not have treated us better. even upgraded to suite.
overall ratings:6 stars
every other category:6 stars
June 10, 2012
Rated 4 out of 5 by Nad1 A nice hotel, good location
I stayed for one night on a weekend trip to New York. A very convenient location, close to Metro, nice rooms, good service. Will definitely stay again in the future.
December 12, 2012
Rated 1 out of 5 by Greg60 Elevator failures!!!
The hotels elevators were virtually non working most of my visit. Many times during my stay I had to walk down the stairs from my room on the 16th floor.
April 12, 2014
Rated 2 out of 5 by menega Not clean, poor attitude, don't meet Platinum Spg expectations
Not motivated front desk employee
Club room with cold coffee, shortage of plates, food etc
Room with hair in the bed and floor
Not up to the standard of Spg
March 20, 2014
Rated 5 out of 5 by ImageCatcher LEXMARK E260dn printer, Club Lounge, 2nd floor
I checked-in on Sunday(11/10) and was unable to print. This was referred to Tech Support.
It is now Tuesday(11/12) and the problem has still not been solved.
November 12, 2013
Rated 5 out of 5 by ChocolateNupe895 Best Value and service for the money!
I had, as usual, an excellent stay at this hotel. The staff is always courteous, they know what they are talking about, and they meet your needs quickly.
February 22, 2014
Rated 4 out of 5 by Bam68 very relaxing experience......
My experience at this location was very relaxing. Staff was accommodating. Best experience was the Sweet Sleeper Bed.... ahhhhhh comfort! !! I will return.
February 12, 2013
Rated 4 out of 5 by Bostonian Convenient hotel in downtown Brooklyn
We like the location & convenience factor.
We require very little from the staff & they deliver friendly check in services. We have stayed here five times.
February 24, 2013
Rated 5 out of 5 by Sparky1110 Wonderful Hotel!!!
Fantastic property and staff. In particular, the General Manager (Marie) is an extremely friendly and helpful person who made my stay much more enjoyable.
August 23, 2012
Rated 2 out of 5 by NC0605 Hotel is okay
There are a lot of rules at this property that prevents SPG members from receiving the same benefits that are granted at other hotels in the SPG network.
July 23, 2013