Rated 5 out of 5 by SusieQSix Guest
Sheraton Norfolk has the friendliest and politest staff I have ever met at a hotel. From the front desk to the house maids, absolutely number one. The facility was perfect too but the people make the difference.
June 27, 2013
Rated 5 out of 5 by 883600drm Enjoyed it !
The management helped with changing my reservation without a penalty fee.upon arrival the front desk employee upgraded me .
My stay was a good nights rest.i stay here often and they respect my PLATINUM status.
December 31, 2012
Rated 4 out of 5 Great Location
I was very pleased to stay @ this location for the Jazz Summer Soltice 2012. My only complaint was the restaurant staff. The service was not that great during breakfast but the people were friendly enough.
June 20, 2012
Rated 4 out of 5 by julie0 Services
Given breakfast coupons, but for continentinal only, not really worth going downstairs for. Rooms need refrigerators and microwaves for guest staying more than three days. Real coffee pots needed in rooms.
August 26, 2012
Rated 5 out of 5 by SamJr Great hotel
I reserved 2 rooms - both very nice - room 1019 tub was a bit slippery. My Dad being an older person was concerned he would fall. room 1016 - no issues. again - staff and arrangements were very nice.
September 12, 2012
Rated 5 out of 5 by RandyWVI Very Helpful Front Desk Staff
The front desk was very helpful. They provided me with direction to the location where the dinner cruise my wife and I were taking would be deprting from. They also give me an upgraded room.
November 4, 2013
Rated 5 out of 5 by janet44 microwave
This hotel has great features, I love the waterside, and the rooms are wonderful, except couple of things... I personally think the rooms should have a microwave and free wifi throughout the hotel
February 18, 2013
Rated 3 out of 5 by anonymous3000 Great Staff & Location
Great staff and location in downtown Norfolk is unbeatable. Views of the harbor are a plus. Two drawbacks are as folows:
- noisy A/C unit
- poor cable signal/did not get all advertised channels.
August 28, 2013
Rated 5 out of 5 by Kleets this hotel treated like gold
our club Vietnam Vets and Legasy M/C were treated and well respected thank you for a excellent weekend. The staff at the sign in desk were a god sent they ALL know their job. Thanks again Steve
March 24, 2013
Rated 2 out of 5 by Janet Needs upgrading on beds
Our bed was terrible. The mattress was very uncomfortable and old. Had to request clean glasses via a note. We attended a conference and the conference rooms were freezing. Staff was friendly.
May 12, 2013
Rated 2 out of 5 by Nickname92013 Needs Improvement
-Hair in my shower
-A/C could not be shut off and made too much noise
-Housekeeping took all the towels and didn't replenish them.
-Colleagues staying at this hotel had similar experiences.
September 27, 2013
Rated 5 out of 5 by gchildress1775 Great Stay
As always, the Sheraton Waterside exceeded my expectations. I would like to highlight what a pleasure it is to work with Katie Parks. She is top notch and a true asset to your organization.
April 10, 2013
Rated 3 out of 5 by Cathy54 Just ordinary
Air wasn't working properly so the room was way to warm. Parking situation leaves a lot to be desired, and the front desk doesn't tell you about the parking refund till it's too late.
May 2, 2013
Rated 5 out of 5 by RobA Excellent Stay
Attended Ballroom Dance function. Checkin staff informative and friendly. Very good buffet dinner food for large crowd -one of best I've had .Very nice rooms. Overall was impressed.
December 31, 2012
Rated 4 out of 5 by Catk13 Noisy
The hotel is nice, but the club floor was very noisy. Club lounge did not stay stocked and was frequently out of snacks and beverages. Can hear all noises from neighboring rooms.
August 16, 2013
Rated 4 out of 5 by John5156 Much potential!
The facilities have great potential. Continue to press the staff to make a service difference. Service was good, but if you want to make the five star level, it needs to be great.
October 9, 2012
Rated 5 out of 5 by Fran42 Great visit
All of the staff that I encountered were very pleasant,courteous, and more than helpful. All greeted me with smiles and wanted to be helpful. There are no negatives.
November 25, 2013
Rated 4 out of 5 by Bernice47 Great Stay
I enjoyed staying in this hotel. The staff was pleasant and accommodating. The King rooms were wonderful.
The internet service was very slow.
The guys working valet were great!
May 1, 2013
Rated 3 out of 5 by johalloween needs improvement
tv reception was bad. Internet in loby was bad. favorite tv channel is tnt which was not operational the entire stay. internet in loby was off and on. no refrigerator in room.
October 21, 2012
Rated 4 out of 5 by Gueniva Fam Reu
My reservation was canceled in error by a member of the hotel staff. The manager took care of it & I got the room I originally requested. The staff was friendly and helpful.
August 9, 2013
Rated 4 out of 5 by TapperG234 Convenient location
Beautiful view of water,nice walking area on the waterfront and friendly staff.Even though it was an extremely busy weekend(New Years Eve),the staff was helpful and patient.
January 9, 2013
Rated 3 out of 5 by Cougar This hotel could be a great one
For a price of $$$$ a night, You would never expect to find LARGE FLYING ROACHES IN THE TUB every day. The room was made around 4 PM every day. I was honestly desappointed.
August 1, 2012
Rated 4 out of 5 by Rhyno58 excellent place to visit and experience downtown Norfolk
Rooms are comfortable and staff service is excellent. Location on Norfolk's Waterside provides a great many exterior amenities to experience in the Norfolk downtown area.
December 5, 2012
Rated 3 out of 5 by Don2311 Hotel is in a good location
The hotel is in a great location, on the water front - looking out at an old Navy vessel. It's just 20 minutes from Virginia Beach and to many restaurants in the area.
August 19, 2013
Rated 4 out of 5 by NSUMOM everything was perfect, but the staff in the bar
I truly enjoyed my stay, however completely disappointed with the two ladies serving in the bar. wo nights in a row, It took over 20 minutes to get service or a smile.
November 7, 2012
Rated 4 out of 5 by Dkelce Good hotel for business in Norfolk
Great Hotel, had trouble with the wifi in my room after I paid for it. Good location with a lot of restaurant choices. Not that far from downtown and the airport.
February 21, 2013
Rated 5 out of 5 by Jonessa Nice place to stay
The staff were very courtious, helpful and friendly. The Club lounge and fitness center added to the enjoyment of my stay.
I would definatly stay there again.
September 27, 2013
Rated 4 out of 5 by abcdefg9 Customer service
Sheraton has the most friendly, happy employees I have seen in a long time. Thanks for such a wonderful customer service experience
December 15, 2013
Rated 5 out of 5 by Steve03 Bathroom
The hotel was a great in all matters with the exception of my bathroom, where the lights cut off at inappropriate times and the toilet seat was too small.
May 4, 2013
Rated 4 out of 5 by buffalohead Facilities
The room needs a microwave and refrigerator!!!!
The front entrance needs a covered vehicle loading and unloading area. When it rains everything gets wet.
October 9, 2012