Rated 5 out of 5 by G1213 Sheraton AC
Excellent accommodations and facilities - we have no negative comments, but for the long walk from the self-parking area reserved for hotel guests to the hotel lobby. Excellent location for ease of access to AC Expressway, shopping, casinos and beach.
August 4, 2012
Rated 5 out of 5 by Elaine26 This hotel has great weddings
We had our daughters wedding at your hotel and the staff was excellent. Over 100 people stayed at the hotel that night and the rooms were clean, comfortable and pleasant, I would recommend your hotel in Atlantic City NJ to everyone.
Toms River, NJ
September 5, 2012
Rated 2 out of 5 by MemorialD Cleanliness & Basic Courtesy
I am very upset about the lack of cleanliness and attention my room has gotten on my stay this Memorial Weekend. I am applaud that my room was not cleaned what so ever. I returned to my room on two occasion to only find my room was not tidied and in the same condition I left it. I have two small children and this is totally unacceptable. I informed guest services and they sent someone with garbage bags to give to me to do it myself. I'm paid $250 a day to stay at a DO IT YOURSELF Hotel. I am a SPG member and this has never happened to me on all my stays. I received a call from Management the following day apologizing for what happened and informed me someone was going to come up and clean the room. I would like to report that we returned to our room again only to find the room was in the same condition as we left it in three days ago. This is totally unacceptable! I will not be bought by breakfast and free parking only to be disrespected over again over again. I was assured by your management and the cleaning staff on the floor that my room would be cleaned. Not only was the room not cleaned, but NO new shampoo, towels, sheets, and toilet paper. Thank god that the were two rolls of toilet paper that last 4 days of my stay. What pushed it over the top and made me leave a day early was when guest services said to me that they would call the housekeeping manager and ask him if the room was cleaned; was she joking? I was being told that I was lying? I received a call back that the supervisor would like to examine the room, I have pictures as proof, he told me that they had a housekeeper that had been giving them trouble before; why is that my business and why do I care.
May 27, 2014
Rated 4 out of 5 by Karen158 The hotel has great features
The hotel had great features and the staff were very polite and helpful. The only problem I saw was the bathroom area. There were some rust stains in the bathtub area that did not look appealing so I didn't feel comfortable taking a shower there.
October 15, 2012
Rated 5 out of 5 by kino97 Impressive
SPG check in was QUICK. The room was lovely and comfortable. Quite a view. Check out was easy and efficient. Wish we were staying longer.
However, it is a shame that not ALL SPG levels can enjoy the SPG floor and Club Lounge without paying extra!
March 17, 2013
Rated 4 out of 5 by BC03 Great Weedend Stay
Great relaxing environment in a busy town, everyone from the bell man, to the front desk and beyond were "great" I travel at least 12 times a year and enjoy a friendly staff as well as a great environment and room facility...they had it all.
July 11, 2012
Rated 4 out of 5 by Bobby71 Pet policy
We thought that if you're gonna have a pet policy you should designate specific floors. Every guest shouldn't have to tolerate barking dogs throughout the night or early morning hours. Otherwise it's a nice experience with a great location.
November 26, 2012
Rated 2 out of 5 by Nicky01 Great Staff at Hotel
The staff were very prompt and courteous when dealing with facilty and guest issues. While the hotel is older, it was clean and had a wonderful location to many of the attrations in ATlantic City. Easy to get to from numerous modalities.
April 8, 2013
Rated 5 out of 5 by Gefoorin Getaway for two nights
This was my first time ever staying at a Sheraton. Very impressed! From the minute I pulled up to the door I felt very welcome, great staff, enjoyed the pool very much, and the bed was very comfortable! Would definitely stay here again!
August 12, 2013
Rated 5 out of 5 by Shea7 AN EXCELLENT TIME
I really enjoyed my stay. The beds were so comfortable, the shower spacious, and the room service was excellent. I also enjoyed the hotel pool. The location was convenient, being close to the shopping area. We're coming back in October!
July 10, 2012
Rated 5 out of 5 by Pam44 Feels like home
I stay at the Sheraton in A/C when I have to attend conventions. I always enjoy my stays! Marina at the front desk and Skip the bartender are the best!! They are so friendly and accommodating! I look forward to seeing them again!
November 9, 2013
Rated 4 out of 5 by Bonzi Nice Hotel, but...
Nice hotel, nice lobby, convenient to convention center, train and AC sights. Awesome water pressure in the shower.
Parking is too far away. My curtains had holes in them. Faint smell of cigarettes in the linens, like most hotels.
October 10, 2012
Rated 2 out of 5 by Beachbum24 Expected More
I have roomed with many of the popular chains across America and had always heard good things about Sheraton facilities. The facility in Atlantic City was very convenient to all of the major attractions, the rooms were keep clean and the restaurants located on the grounds served very tasty meals. However there were a few issues that I found disappointing...the beds, no mini fridge, unless you paid for one or booked a suite and having to pay for Wi-Fi while in your room. One would expect that with the reputation the Sheraton holds that the bed would not feel like your sleeping on a slab of stone! I felt every spring that mattress had for days after I left. The lack of a mini fridge and microwave was yet another disappointment. Finally the fact that you have to pay for Wi-Fi while in your room is completely absurd. It was only free if you were willing to go down to the lobby or sit on the 2nd floor near the extremely loud bar. I can honestly say that had it not been so convenient to the convention center I would have gone somewhere else for my stay. My over all review would be NEEDS IMPROVEMENT!
February 26, 2014
Rated 4 out of 5 by Carauctionguys Room cleaning staff
This place is nice BUT our room wasn't cleaned At 4:30 PM I found the girl cleaning rooms and asked her for some towels I was glad to get them atleast otherwise pretty good place
March 3, 2014
Rated 5 out of 5 by Aziz112 Friendly and comfortable
I stayed at this hotel several times. It is not on the boardwalk but close enough. The staff are friendly and accommodating. The rooms are clean and comfortable. Parking is expensive.
The family always enjoyed our stay here.
August 15, 2013
Rated 2 out of 5 by TTiger Kind of Crummy
Through and through old... furniture, wallpaper, decor.... And there is no fridge! No map, no help in the room. Also one of the rare hotels who wouldn't give me 1 minute of late checkout. Will definitely not stay here again.
July 15, 2013
Rated 5 out of 5 by MichelleLZ86 Great Location
This hotel was a very nice hotel. Great location, next to outlets, lots of restaurants to choose from, across the street from convention center and within walking distance to casinos and beach. I would highly recommend.
November 25, 2013
Rated 5 out of 5 by MandBW Made our Anniversary one to remember!
Service way above average! Location perfect; just a few blocks, quick stroll away from boardwalk. Club lounge access amazing add-on. Will definitely remember our experience and share with all our friends.
Myles & Beth
December 1, 2013
Rated 4 out of 5 by SusieQ2014 Great value - close to all
Great value- close to Jersey shore beaches, shopping, golf, great restaurants
April 14, 2014
Rated 3 out of 5 by AnIndianInUSA Avg Stay
Nothing bad to write except we did not get free 2 water bottles (minor issue) and location is good but parking across the street not great. I wish they could have built better parking facility when they built this hotel.
September 2, 2013
Rated 4 out of 5 by CVTConference great place to stay in AC
i'm not a gambler, but i do go to AC for conferences, or just a short getaway. the sheraton is perfect for me. quiet, comfortable, exceptional customer service at check-in, and only steps away from the convention center.
October 14, 2012
Rated 2 out of 5 by BIlly55 Disappointed visitor
Hotel needs to upgrade. would prefer queen size beds. Four adults in one room asked if had pull out couch not available. Not worth the price. No continental breakfast or free to park your car.
February 9, 2014
Rated 5 out of 5 by Tamie13 Excellent Hotel and staff
This hotel is excellent all the way around from all the facilty to the design of the building.I was so impressed with the cleanliness of my room and the aminities available to me..Keep up the good work. I'll be back!
March 25, 2013
Rated 3 out of 5 by Oniki Roll the Dice
Great proximity to outlet shopping and the best place to stay if attending a conference in AC. Hop in a cab for a (very) short ride to the hot casino hotels and nightlife...this hotel is in the center of everything.
January 8, 2012
Rated 5 out of 5 by SPGMemberNJ 5 stars!
I enjoyed my stay at your hotel! It was a great value, great customer service and perfect location! I will definitely recommend this hotel to others and i look forward to staying at your property in the near future.
June 13, 2012
Rated 5 out of 5 by maureend One of the nicest hotels I stay at
We stay at this hotel every year for the function that we attend. It is one of the nicest hotels we stay at. It is always clean, and like new, great and comfortable bedding, and great location. Also easy to get to!
August 14, 2012
Rated 1 out of 5 by Holly2361 Loud, Crazy hotel
If you are looking for a good night's sleep, this is NOT the hotel you want to stay at!!!! There is noise coming from the walls, vents and hallways!! Very disappointing!! Beds are comfortable.
January 27, 2014
Rated 4 out of 5 by Bill2387 Hotel good for conferences
Quite, clean place for meeting. Nice views of Atlantic City from higher up.
April 10, 2014
Rated 3 out of 5 by Tony22 A little below expectation
Wasn't impressed by check in person. Bearly smiled, not engaging, didnt seem genuine. Didint seem to want to go the extra mile. Maybe I've stayed here too often. Check in mediocre tone set stage for rest of stay.
October 22, 2012
Rated 4 out of 5 by Krzy Mrs. Krzywicki
Overall a nice stay, with the exception of the food, we used 8,000 points for the club level, and the portions were very small and very limited supplies of food. Not worth the points this visit for a club level.
April 1, 2013