Rated 4 out of 5 by Hpais Convenient to Seattle downtown.
If location and comfort are the most important criteria, this hotel wins hands down. You're literally within steps of seattle'so downtown attractions including the convention center, Pike's market, monorail, public transportation.
The hotel is sort of a Seattle institution, on weekends there's always something going on, and it attracts hundreds of people, all the time. If you're concerned with privacy and isolation, seek a hotel outside the downtown Seattle area. Finally, don't rent a car for your entire stay , rent only for the days you really need.
December 15, 2013
Rated 5 out of 5 by DaveInCT Am excellent Sheraton
I stayed here once during renovations a few years ago, and thought I'd never come back, it was really a lousy experience. But I happened to be in town again recently, and was really wowed. Looks like a brand-new hotel downstairs, and the lobby was just being decorated for Christmas with the tree and gingerbread houses, it was really pretty.
The lounge downstairs was a really comfortable and relaxing place to have a cup of coffee (from the little espresso stand down the block) before my morning meetings.
Great location in the heart of downtown Seattle.
January 11, 2012
Rated 4 out of 5 by Islstox Heating system noise
First, I've stayed at this particular Sheraton several times, and it is actually one of my favorite hotels. The staff is great, location perfect for downtown meetings, and it's very clean.
My last stay, not so great. The heating system makes a very disturbing, deep noise when it kicks in. Unfortunately, I didn't settle into the room until around 10pm, and didn't notice it until nearly midnight. It made for a very uncomfortable evening, which affected the rest of my travels. Please ask someone to pay attention to this matter, and keep up the good work.
March 8, 2013
Rated 4 out of 5 by ynohtna83 Very nice hotel in heart of Seattle
This hotel was fabulous and met all of our needs. We stayed on the club level and enjoyed it very much. The staff is really pleasant and helpful. I wish they were a little more enthusiastic about my being an SPG member who booked directly, I feel like that should be something that is acknowledged in this day of third party booking. The restaurant was okay, but the location to other places to eat is fantastic. Just a few blocks to waterfront. Also, the panhandlers aren't anywhere near the entrance, which is a relief, especially at night.
February 7, 2014
Rated 2 out of 5 by Letter1 disappointed
Ive stayed at this hotel many times over an 8 year period and really was disappointed in the room this time. I felt I was put into a below average quality room that seemed quite dated.
even more disappointing was the smell in the bathroom when I turned the shower on. It smelled of a dirty locker room. Also, the shower clearly needed to be cleaned better. there was mold growing in between the tiles.
Again, Ive stayed there dozens of times and really disappointed in my last stay. So much that Im writing a review for the first time in my life....
June 22, 2013
Rated 4 out of 5 by Eburg TOO MANY SCREWUPS
We were 3 adults and a 15 year old girl. We reserved a 2 bed room with roll away. We were informed by the check in clerk that Chicago reservations do not know that Seattle can't put a rollaway in a 2 bed room! WHY?? So my Granddaughter slept on the floor! The check in clerk offerred us a palor - a room with no beds that would take 3 roll aways - how stupid. After a later discussion one of the assistant Managers gave us a $30 credit on the room - imagine my surprise when it showed up on the final bill as a charge! Why would we stay there again??
December 27, 2012
Rated 1 out of 5 by disappointedtraveler1 Service Needs Significant Improvement
During our four night stay in Seattle my fiancé and I had continuous service issues with every aspect of the hotel. Restaurant service was unsatisfactory and problem resolution impolite. After the first night we attempted to switch hotels but could not do so due to a pre-paid reservation. We are both Starwood Gold and would expect more from a hotel at this category. I have a block of 40 rooms booked at the Sheraton for my wedding in August and as a result of this I am considering moving the block to a new hotel.
March 4, 2014
Rated 4 out of 5 by Trimmer Bathroom Imporvements
The bathrooms are very loud you can hear the person next door in the shower as if they were in your bathroom. Also, the toilet paper is so cheap that you have to use 3-4 times as much which means flushing the toilet that many times as well. The cheap parer is rough on the butt as well. You would think a nice hotel would have nice toilet paper, NOT.
April 28, 2014
Rated 5 out of 5 by Jim728 Great location and facilities
My stay at your hotel was very comfortable and well organized by staff. The facilities were conveniently located to tourist sites and the staf could not ahve been friendlier. It was traveling half way across the ocuntry that limited my sleep not the facilities.
May 5, 2014
Rated 3 out of 5 by ARM1 So So
The lobby, bar and restaurants are great. Room is a bit dated and the bathroom needs upgrading. Towels are cheap, no robes, terrible hair/bath products. Really like the green program in which guests can opt to skip a room cleaning for a 5$ voucher towards food (would be nicer if it could be used towards alcohol, as well). Paying 10.95 for in room wireless is pretty ridiculous in this day and age. Business travelers need internet.
April 13, 2014
Rated 4 out of 5 by Agnes13 Accounting
This hotel is right in the middle of shopping and restaurants. The only fault that we had was in checking in, they asked if we used valet parking and told them we had taken the city bus into town. In checking out, a charge for this was on bill and received email bill, the charge was removed for the Friday, but then added for Saturday. Had to call from home to get that removed. Next time will ask for bill at the desk instead of an email so can check right then.
A lesson: Check the billing very carefully. Other than that, stay was great.
December 18, 2012
Rated 5 out of 5 by Clare47 Central Location
To find such an excellent and affordable hotel in the downtown area is not a novelty, but to to have it as centrally located as this one is definitely a plus. I could walk to many of the most common attractions (Pike Street Market, the Convention Center, the Pacific Place Mall) within a matter of blocks, or take the monorail (an experience in itself) to easily get to the attractions near the Space Needle. Good food in all price ranges was abundant. You can't miss out with this hotel.
March 18, 2014
Rated 5 out of 5 by KayB1958 Always enjoy our stay at the Seattle Sheraton!
From the moment we arrived we are treated with great care and consideration. Every member of the Sheraton Seattle team (the front door staff, the front desk staff, the guest lounge staff, the housekeeping staff, consierge) all provide service with a smile. We always feel truly welcomed! Thank you, Seattle Sheraton!
April 28, 2014
Rated 3 out of 5 by terny some issues
The shower flooded the bathroom in room 860 because the curtain had no weights or magnets to keep it from billowing out. The front desk staff were slow and not too informative about basics. Valet parking was polite and efficient. Wish there was a free continental breakfast.
May 1, 2014
Rated 5 out of 5 by RSN67 Seattle Hotel
Very attentive staff starting at check-in.
Food very good, with the rooms very comfortable.
May 10, 2014
Rated 3 out of 5 by 27Rose Company Christmas
My husband and I were invited to a night's stay for a company Christmas gathering. When we checked in we were told that our room wasn't ready yet, yet the reservation was made in advance. They tried to accommodate us with another room very far from the rest of our party, we decided to wait until the room was ready and was told they would call us when it was ready. We waited in the bar area for an hour, and no one called. Someone else had to ask if it was ready, turns out it was. I recommend the staff be a little more attentive.
December 18, 2013
Rated 4 out of 5 by VovoSchon This Sheraton has a great location
Hotels such as SHERATON will never disapoint you, you can always expect what you are going to get. And, if you are lucky, you may get even more than you expected. This Sheraton had every single employee with a true smile on their faces, willing to help and commited to my family welbeing.
What has disapointed me? Sheraton will not credit your Starwood points, if you have purchased your stay through Expedia . I did not know that, but sincerely though they should honor their part of the deal. After all, I paid for the hotel, didn't I?
January 23, 2013
Rated 5 out of 5 by DrAPV DrAPV
The hotel is very close to many of the attractions and ideally located. Great hotel and staff. Highly recommend it.
May 9, 2014
Rated 4 out of 5 by Damebovary Great!
My toilet got backed up, randomly, during my stay. Staff not only fixed it right away, but it was done while I was out at dinner, so I wasn't inconvenienced at all. Sometimes it is things like that - a bad thing happens, but the key is how staff respond. And i felt very taken care of.
PS Would have liked to have had free Wi-fi in my room. Lobby got kind of noisy for checking email and I didn't want to pay for it in my room, even with SPG discount.
April 3, 2014
Rated 3 out of 5 by kapers Great Location at a Reasonable Price
The Seattle Sheraton is central to all restaurants and shops. Very convenient location at a reasonable price!
May 8, 2014
Rated 2 out of 5 by JC1212 Beware of the green program.
My disappointment during my recent business trip to Seattle may be my own fault. I may not have understood the courteous desk personal who spoke in a heavy accent with respect to the $5 coupon "green" program. I do not have a problem with the sheets not being changed daily during a 5 day stay. However, I did not think that there would be zero service--no making up of the bed, no fresh towel, no new coffee packets, no emptying of the trash, etc. I think Sheraton needs to review this program. Afterall, the room was $241 per night.
December 9, 2012
Rated 5 out of 5 by teds131 hotel & staff
this hotel was managed with GREAT care
May 10, 2014
Rated 5 out of 5 by cmaguire Great property, great location
Check in was very quick. Front desk agent was very friendly. Great view from our 23rd floor room. Was really impressed by the gym. What a great place to exercise with the view from the top floor. Everything was clean and well maintained.
May 2, 2014
Rated 4 out of 5 by KS2002 Nice hotel except Coffee Maker
Nice hotel in the good location.
Room was also good. But, the coffee maker in the room was a little bit dirty.
In the first morning, I cleaned the water tank of coffee maker by myself.
‘Loulay Kitchen’ in the hotel was also nice with the good services.
April 29, 2014
Rated 4 out of 5 by Jgeiss1970 Great place to stay
I love the hotel. This is my 3 year back. I came to the Emerald City Comicon and it is located across the street which is awesome. I love the rooms. Very comfortable beds and nice clean rooms. One small negative, for paying over $200 for one night. I would have thought that they would have a small breakfast, cereal or some fruit and juice for hotel guests. That would have put it at 5 stars. I will be back again for next years con.
March 31, 2014
Rated 2 out of 5 by Parker expected more from a seemingly nice and expensive hotel
The door broke, although they did send someone to fix it that night. Despite several conversations with various staff over the phone and at the front desk our bill was wrong. And the day we left, when we checked around the beds to make sure we hadn't forgotten anything we found a stiletto heeled shoe that definitely didn't belong to us - which implies that they didn't do a very thorough job cleaning and inspecting the room after the last group checked out. The hotel's in a great location, but overall I was disappointed.
January 7, 2013
Rated 4 out of 5 by Reallyirish First Timer
Excellent all round hotel. Wonderful location and easy access all round to shops etc. Room was wonderful and much larger than expected. On 5th floor with awesome view and my favourite was the granite window seat my daughter and I sat at and watched people go by! Also a great place to place our purchases.........beds were wonderful and comfortable and loved the comfortable pillows and always love the use of whites on the bed. Quiet, comfortable, and cozy. Will definitely be back. Oh, and great location to Pike's Market.
September 28, 2012
Rated 5 out of 5 by heidi1330 PERFECT Hotel for Convention Stay
I have only positive remarks for our recent 4-night stay to exhibit at the Emerald City Comicon. The location is a 10+ if going to the convention center; everyone - front desk, restaurant, housekeeping, bellmen - were helpful and cordial. I'd especially like to thank Sylvi for a speedy check out and Ridwan in assisting me with FedEx shipping. Much appreciated! The upgrade to the Sheraton Lounge is the perfect place to start the day or relax in the evening. Dinner in the Daily Grill was delicous; the service was superb.
March 5, 2013
Rated 4 out of 5 by Callaway17 Depends on the Tower
Overall I had a good experience. Upon check in I was given a room in other tower - but when I found my assistant had been put in the Pike tower I asked to move so we would be closer due to work. My mistake as what a difference between Union and Pike! If I had been told of the difference I would never have moved - smaller room, dated furnishings, etc. Big disappointment!
April 14, 2014
Rated 3 out of 5 by LindaM Small things add up
This short stay was with two teens, so we needed to have our room upgraded to a higher floor. Our request was met with a larger room. Small things, however here are some items we encountered during our short stay. 1) a heavy cot that was left right at the front door, making moving it (by two women) difficult. 2) An extremely loud generator-type noise that started at 7:50 am above our room. Not a usual mechanical noise. A loud noise that made the water in the glass shake at the side of the bed. This was investigated by engineering, however nothing was discovered. The noise continued for one hour, off and on. 3) A 9:45 am visit by someone who wanted to check the mini-bar???? 4) Coffee cups requested at 8:30am never arrived, until two more phone calls later, at 9:15 am.
March 26, 2013