Rated 3 out of 5 by KayK Worst stay Ever
Disgusting. My room was never cleaned EVER. When I complained about it I was told it would be cleaned the next day and it was not. Wastebaskets overflowing. Out of Kleenex. Out of coffee. I never put that little tag the door. I feel it was absolutely disgusting. I paid over $250 a day! I will never stay there again.
June 14, 2014
Rated 5 out of 5 by NotTechnical Awesome Staff
I stayed in the hotel at a special conference rate. On arrival a colleague and I decided that we should have shared a room to save money and we asked at reception and it was sorted; no penalty; no fuss just helpful staff
June 29, 2014
Rated 4 out of 5 by sleepbetter Nice hotel and friendly staff, but could improve....
Like most hotels, sleeping environment could be improved. Removal of top bedding too heavy when have lighter down/silk/wool as well. Get rid of the heavy synthetic top cover. Bed was comfortable. Temperature is frustrating. 72°F is too warm for night time sleeping, especially if it is cool in the night outside. It would be nice if you could adjust for the night rather than every 1-2 hours.
May 5, 2014
Rated 5 out of 5 by mrg1922 Nice Hotel
The hotel was very clean and in general very nice. The room had a very comfortable bed and I slept pretty good considering I do not sleep well in any hotel. Everyone was very pleasant. Really had a great time.
June 30, 2014
Rated 2 out of 5 by JohnOfJersey Ignored profile, loud street noise all night.
I am a long time SPG preferred customer and travel over 2 million miles per year. As a standard I always request a room on a high floor away from the elevators. I was given a room on the 6th floor adjacent to the elevator lobby and service closets. Traffic noise, 4 am garbage truck beeps and poor quality room service made for one of my worst Sheraton experiences and a difficult business schedule due to limited rest at the hotel.
January 31, 2013
Rated 5 out of 5 by Rosetravel Nice downtown
Lovely hotel in great location in Seattle.
July 12, 2014
Rated 5 out of 5 by Loki Classic Seattle luxury
In the midst of the holidays with guests winding the first floor in a line to see gingerbread houses (this is a lot of people's tradition).....the entire staff was friendly, accommodating and efficient!
You would never know how old the hotel is, it feels new with nice amenities done in a classy manner. We've been rotating hotels for our family's holiday getaway but will likely make the Sheraton a regular part of our tradition.
December 28, 2012
Rated 3 out of 5 by Fel53 Great Hotel
I always stay at this hotel when in Seattle and always have a great experience except this time the fitness center was closed for renovation. There was no mention on your website and no mention to me at check in. A co-worker told me who checked in at the same time, was given this information and a paper as to where he could go work out. I was very disappointed since working out while traveling is very important to me.
March 8, 2014
Rated 2 out of 5 by Muirfield the hotel is unresponsive to service issues
TV did not work on for key channels listed in the hotel guide...four attempts to get it fixed failed
Mini bar not restocked until three calls to manager
Poor service at attached Dailey Grill restaurant...excessive waiting time for drinks from bar, drinks arrived mixed incorrectly and in inappropriate glasses
TV channels unavailable as listed in hotel guide...four attempts to resolve failed.
Wash cloths not provided on last day
October 28, 2013
Rated 5 out of 5 by DKUSTRA62 First class time
The staff was perfect, from the moment I made my reservation. I am a platinum member and was treated with a room upgrade and was taken care of even before I arrived. I have to say thank you to May the club manager for making this trip one of the best
June 23, 2014
Rated 3 out of 5 by MNGUY The good and the bad
The beds are heavenly. Great location. My only negative feedback, was the fact I booked the room online (booked for 3 days). I ened up only needing the room for 2 days and they wouldn't give me credit for the one day I didn't use even though I let them know about the cancellation a week ahead of time. Therefore it cost me approx. $164. They wouldn't budge on our pleas to please refund our money.......very disappointed........
August 11, 2012
Rated 5 out of 5 by MIAMichael Terrific Staff
Staff is terrific, very friendly and always pleased to be any service or help.
Waitress in the wine bar remembered me from the previous evening, as I had left a note that one of the food items was not quite right -- it was very late. She made a point to comp me for a great glas of wine and to apoligize for something not up to par.
I'll be back on my next trip and bring friends!!
May 9, 2014
Rated 4 out of 5 by ebonydog A good conference hotel
The meeting room at this hotel were very nice and the temperature of the room was very good. The quality of the facilities for hold a meeting or conference were excellant
July 2, 2014
Rated 3 out of 5 by Hoser254 Airlines get priority over normal guest
When we arrived, we were informed that our reservation for a room with a King had to be given away (even though we arranged for late arrival) due to the fact that airline workers (pilots/attendants) got priority and the rooms with king beds had to be given to them. We were then told we would need to check back throughout our stay to see if we could be "accommodated" with a king room. This led to a very unsatisfied customer.
July 2, 2013
Rated 5 out of 5 Staff at the Hotel
I stay at this hotel on a regulart basis. I want to personally achknowledge Greg the night manager who is so focused on Customer Service and has always done an excellent job insuring I am taken care of. Jerry and Joe are the Bellman who go out of their way to help not only with my needs but also to any of the colleagues who also stay at the hotel. These 2 men are hard workers and great representatives of the Sheraton Family
August 13, 2012
Rated 5 out of 5 by Getawaymom Excellent Service
We noticed our room had a light out. Also there were four of us and only three towels in the bathroom. When I mentioned this to the concierge she said she would take care of it. When I returned to my room after looking through the gift shop, towels had been delivered and the light fixed. Excellent customer service, especially on such a busy weekend. Loved the Gingerbread Village display (although we expected more displays)
November 27, 2012
Rated 5 out of 5 by nerdynetty SO AWESOME
I met celebrities that were staying at the hotel who were part of the convention I was attending, in the hotel. Which was cool. The gym is so amazing, new high tech equipment and nice view. The pool is nice and big but the hot tub could be bigger. They should switch over to the salt water hot tubs so the chemicals don't burn the eyes when the jets turn on. Lounge and restaurant was awesome too. HIGHLY recommend this hotel.
March 4, 2013
Rated 4 out of 5 by SeattleVisit1 No free wifi
While the beds were quite comfy, and I thought it was great they provided a shower puff sponge, I was disappointed at the lack of free wifi. If every coffee shop can provide free wifi (where I am only spending $3) then CERTAINLY a hotel at which I am spending hundreds of dollars could provide free wifi. The fact that they charge for wifi was a slap in the face. Very disappointing. Other than that the hotel was quite nice.
June 24, 2013
Rated 2 out of 5 by David12345 Noise
I stayed in Room 3423 on the night of 5/27/14. There was a constant (every two - five minutes) pounding sound that came through the ceiling - - sounded like some sort of mechanically produced sound (not a person). Went on all night.
Not sure if this room is right underneath some type of equipment, But someone should consider how to fix this.
May 28, 2014
Rated 4 out of 5 by Matt1286 Convenient location
In-town for 24 hours after a wedding in Port Gamble, the room was conveniently located to many features and sites downtown. Leaving the city early on a weekday, the hotel is a quick walk (and undercover which was helpful due to the unexpected rain) to the train which quickly takes you directly to the airport for just $2.75.
Convenience and comfort quickly make-up for any possible additional cost if you are on the fence.
September 4, 2013
Rated 5 out of 5 by Tatiana Not Sleepless in Seattle
The Sheraton Hotel in downtown Seattle is in a great location. Situated in back of the Washington Convention Center made it very convenient to the conference I attended. The hotel interiors are absolutely beautiful and my room was very clean, spacious and comfortable. The view from my 10th floor window was absolutely beautiful day and night. The staff was very courteous, caring and helpful. The food was very good too.
January 31, 2013
Rated 5 out of 5 by Bobby Great but short of human attention
This is a great hotel with a great features, however, as compare to others Starwood Hotels and Resorts, the welcoming feeling as a member of SPG was not there. I did not feel any privilege nor feel any special being a SPG member when I stayed in this hotel. In addition,there was no complimentary water given nor basket of fruits available anywhere. What a turnoff when the hotel imposes in-room Wi-Fi fee for SPD member.
March 22, 2013
Rated 5 out of 5 by Scott034 Great Experience
I had a wonderful experience. My only disappointment was the lack of accessible electrical outlets near the bed. But in the grand scheme of things, that was a minor concern.
June 30, 2014
Rated 5 out of 5 by edgar22 Meeting facilities excellent.
Everything our meeting needed was met by hotel staff in the most professional manner. The quality of the facilities was equally first rate.
July 3, 2014
Rated 4 out of 5 by ch55 Great....except for parking fee
Our family of 4 planned a special trip to downtown Seattle to take full advantage of all the holiday activities. This hotel was in a perfect location that allowed us to shop and dine with ease getting to and from the hotel.
Everything was magical, until checking out and finding out how much the overnight parking fee was. It seems outrageous for paying hotel guests to be charged so much to park our car for one night.
December 4, 2013
Rated 3 out of 5 by Larry60 Check in Green Option
This hotel was nice and clean, but not worth the money for the room or food options. At checkin I was offered the "green" option, meaning that I was awarded a daily $5 voucher for food, but the beds would not be made during my stay. What I didn't realize was that meant no new towels would be delivered or checks for clean glasses, additional coffee and supplies, etc. Basically the room was ignored for my 4 night stay.
June 27, 2013
Rated 3 out of 5 by Chuck1951 Hotel was good but man are those walls thin
I stayed at this hotel because I was in town for a convention. The location was great, the concierge and other staff were extremely helpful, the room clean and comfortable. Huge issue though is the lack of soundproofing. I could hear every word, every laughter, every sound that came from my neighbors. Every sound, to the point where I felt uncomfortable having confidential conversations on the phone while in my room.
October 5, 2012
Rated 5 out of 5 by Wyzguy22 Conference Stay
Hotel was perfect. It is close to everything. Shopping, food, public transportation, the water. Room was clean and big. Housekeeping was awesome. Only issue was checking in, they had the wrong check out date for me. I verbally corrected it with the front desk at the time of check in and I was still locked out of my room on the original check out day and had to go back down to correct the issue. Minor inconvenience.
August 23, 2013
Rated 4 out of 5 by Granpa117 Great Location
Came to Seattle for an overnight to take our young grandsons to the Space Needle. The hotel was so convenient (easy access off the highway and very central) and by staying on a Club floor, the boys enjoyed the spectacular views from the very wide window sill. The staff in the Club Lounge were very helpful and the room was comfortable with great beds. Pool on the 35th floor was a nice extra. All in all a great stay.
May 22, 2013
Rated 5 out of 5 by Mark963 Great location, great staff
This hotel is very conveniently located in the heart of Seattle and the staff were without fail helpful and courteous.
July 4, 2014