Rated 2 out of 5 by HolidayPartyOvernight Poor Staffing and Service
The hotel room was OK, but walls were thin and we could hear people next door. Room Service took forever, 15+ minutes to answer phone, then 60+ minute wait for delivery. Valet was not taking calls, so had to walk down to lobby to request vehicle which was another 45+ minute wait in the busy lobby instead of in our room.
December 30, 2011
Rated 1 out of 5 by HeBrews don't stay here
when we had to move to another room & the air conditioner did not work we told the front desk of this at 7:45-52a.m. & when we returned that evening NO one had looked at it and we were told by the front desk that NO mention of this had been made-don't call me a liar and if something doesn't work why did you not move us?
August 8, 2012
Rated 4 out of 5 by CDaily1 Excellent Seattle Location
I often stay here for business. Great location, great service and nice facilities. This is the first time that there was noticeable noise from adjoining rooms. I was on the preferred guest level and the room above me must have been a common area which was very noisy. Room was large, but the noise was tough to deal with.
June 3, 2013
Rated 4 out of 5 by Christy1988 Hotel has good and average features
Great exercise facility. Room was fine - staff was stingy on leaving enough towels for 4 of us even after leaving a note. No microwave. Good internet. Banquet lunches were so-so. Banquet dinner and dessert buffet was good. Plenty of refreshments at meeting breaks.
August 25, 2014
Rated 3 out of 5 by FrequentTraveler777 Poor Customer Service
The hotel is in a great location, but lacks customer service. After waiting an hour for our bags to be brought up, I contacted the front desk and they "couldn't find them". Eventually we got our bags after one and a half hours. I needed a razor and was told by the front desk "it would be right up". It arrived in 40 minutes. I had ordered flowers and was specifically told they would "be in the room between 5:30 and 6:00. They arrived at 6:30. After I checked out, I called the manager to say that even if they are short staffed and busy, customers would be very grateful for an update to the expected time of a promised service. To give a promise of immediacy or of a specific time and not deliver on that promise, shows a great lack of customer service. I subsequently contacted the hotel to talk to the manager. I was told "the manager is with a customer, would you like him to call you as soon as he's free?". I said yes. However I am still awaiting a call from the manager.
December 8, 2013
Rated 3 out of 5 by JSem Reliable downtown
Enjoyed our 1 night stay. Close to shopping, restaurants & attractions. We used the monorail to get from downtown to Seattle Center (Space Needle & EMP). Too many homeless people in downtown Seattle now. Won't return. Becoming too seedy & uncomfortable. Encountered this issue in September 2012 & again during this stay.
June 10, 2012
Rated 4 out of 5 by frugalarists Mixed reviews
I loved the opportunity to opt out of having my room cleaned daily. I'm happy to reuse towels, etc and appreciated the $5 off coupon. On the other hand, the prices for drinks in the bar were outrageous and I was disappointed that I couldn't use my coupon there. I did happily use it for lunch one day in the Daily Grill.
July 5, 2013
Rated 5 out of 5 by KayB1958 Always enjoy our stay at the Seattle Sheraton!
From the moment we arrived we are treated with great care and consideration. Every member of the Sheraton Seattle team (the front door staff, the front desk staff, the guest lounge staff, the housekeeping staff, consierge) all provide service with a smile. We always feel truly welcomed! Thank you, Seattle Sheraton!
April 28, 2014
Rated 2 out of 5 by Lizza Hotel need better customer services
Beautiful lobby, staff polite. One towel per guest in room, with standard amenities. Called three times to front desk about a billing issue, each time called answered by different person who promised to call right back, no call after 90 minute wait went to front desk, bill still inaccurate and there seems to be no end
February 17, 2013
Rated 5 out of 5 by Butch56 August traveller
The hotel staff were excellent and very pleasant. The hotel is conveniently located near the end of the Light Rail which is far better to take from the airport than a cab or shuttle. It is also next to the convention center and within walking distance to many downtown sites.
August 14, 2014
Rated 5 out of 5 by Jprecious2012 Wonderful staff throughout
From the moment we arrived we were immediately impressed by the helpfulness and professionalism of the staff at every level. From check in to check out we found the staff made the difference between a good stay and a great stay. We will not hesitate to make this our first choice when booking future stays in Seattle.
December 21, 2012
Rated 4 out of 5 by Dolly2014 Comfortable stay in great location in Seattle
I had a comfortable stay, I primarily picked Sheraton due to its proximity with Seattle downtown and ease with getting onto I-5 highway.
The food choices were good, particularly breakfast. In-room dining is important for me and Sheraton has that round the clock.
My only complaint is that of the 7 days I was there I had hi-speed internet problem twice. It was addressed in the matter of 30 min, but since I was working this was an hindrance.
I once requested for an item on the midnight menu before midnight, and the staff politely declined. I would have been happy if they charged me more but still gave the item, but I can understand that they have different menus for a reason and choose to enforce them. So I wouldnt penalize them for that.
I also was happy to see that the hotel promotes eco-friendliness and gives guests choice (and incentive) to choose green option.
Overall, I had a stress free environment and was comfortable. I would choose Sheraton again for my stay.
February 17, 2014
Rated 3 out of 5 by LeeAnne32 Bad choice
Our A/C broke in the middle of the night. Although we informed staff next morning, It had not been fixed when we got back to our room in late afternoon. We had to pack up all our things and move to another building and we were told this happens often. Although it's in a great location, I would not stay here again.
September 15, 2013
Rated 5 out of 5 by Cyn714 This nice hotel is conveniently located with a terrific restaurant.
I was very pleased with this Sheraton. I was not in the main tower but very pleased with my room and the accomations. The staff was terrific. I was also impressed with The Daily Grill, which had a great Sunday brunch. I also enjoyed the wi-fi in the lobby with comfortable couches and working areas.
June 27, 2014
Rated 3 out of 5 by Maureen13 BAD SERVICE/GREEN OPTION
Disappointing - was asked to participate with the SPG "GREEN OPTION" - which was explained to me it was to save Energy by not changing out the linens/towels daily. Fine - this is a wonderful idea, I'm all for reducing the Carbon footprint, making my stay more eco-friendly. HOWEVER.... this turned into a tool by the hotel to NOT FURNISH SERVICE OF ANY KIND. I was rather upset and astonished that Sheraton/Seattle took this to mean they would not make the bed, clean the bathroom, nor remove the trash. This was NOT explained. NO SERVICE at a hotel is NOT a "Green Option", but rather a option to not provide service. This was unexpected. This was my third business SPG stay in 8 months, and by far the most disappointing. The hotel is beautiful, the front desk pleasant, the location superb. Who wants to stay at a hotel that will NOT provide basic housekeeping service? This should not have to be specially requested.
Because of this, ** I NEED TO RETHINK MY POTENTIAL STAY AT SPG FOR AN OCTOBER CONFERENCE **
July 21, 2014
Rated 5 out of 5 by Smargo Seattle Getaway
We called at the last minute to the SPG rewards, they helped us get a room at the club level. We were greeted warmly at the SPG counter and we were checked in within seconds. My husband was outside still with the valet and we were ready to go to our room.
Everything was to the standard we expected and more.
September 6, 2012
Rated 4 out of 5 by FrequentTravelerBob Enjoyable Stay
We stayed at this Sheraton for a weekend wedding. The hotel facilities and service were terrific. We did notice that the registration and concierge areas can generate long lines at check-in/out as this is a very large hotel. If you're visiting Seattle Center, access from the hotel to the monorail is very close.
July 30, 2013
Rated 4 out of 5 by ytrewq Lots of internal noise
This is probably the noisiest hotel I have ever stayed at as far as internal noise (guests' voices, doors closing, a couple making love in an adjoining room at 3AM) is concerned. Having said this, apart from noise pollution, the hotel was clean, central to where we wanted to be, and the staff was very helful.
February 25, 2014
Rated 4 out of 5 by Coro76 Nice upgrade
I was upgraded to a junior suite, so that made my stay quite nice. It bothers me, though, that yet again no employee was servicing the SPG Gold and Platinum line both during my check-in (3pm) and my checkout (11:30 am). Also, I find the lighting levels inadequate in the rooms for extensive reading or writing.
February 15, 2014
Rated 4 out of 5 by omersiddiqui Business Stay -
The hotel is good however the room housekeeping is not very good. The house remain in bad shape once you leave hotel for business and come back. The other hotel features were good. However comparing this hotel with hotels in Middle East, it is not close to the features and facilities available in Middle East.
February 2, 2014
Rated 2 out of 5 by winsom not to return
I have stayed at the Sheraton Seattle many times and this will be my last visit. The bathroom was not clean and the front desk staff and bell staff were very unfriendly and did not make me feel welcome. I was at the Westin Seattle in October and they have my vote. Sheraton - it's time to step up your service.
December 6, 2011
Rated 5 out of 5 by gabyo The hotel has great service!
This is quite possibly the best Sheraton in which I've stayed. The staff was attentive and helpful. The accommodations were fantastic. The room was clean. My only complaint is that my room on the club level did not have nearly enough electrical outlets to meet the demands of today's technology-laden traveler.
September 16, 2012
Rated 4 out of 5 Sheraton Seattle
This very central and convenient location was perfect for our Seattle stay. The room provided a quiet respite from our city forays. The carpet could use a bit of attention, particularly since I like to get on the floor and do my morning yoga routine. Otherwise, the facilities and staff attention were suberb!
August 9, 2012
Rated 5 out of 5 by Chuck97 Great visit
Great location nice staff and amenities. Don't know why internet is so expensive and why can't get through most of hotel. Also paid for a week but kept getting rebilled. Staff did take care of this promptly but was still a pain. Would expect a hotel of this price to offer free internet (or at least for SPG)
October 28, 2012
Rated 5 out of 5 by Thom14 Great Location and great hotel
I decided to stay downtown in Seattle because of proximity to meetings and events. Sheraton did not disappoint. Valet parking was excellent and very convenient. Room very quiet with a great view of the city and the Sound. Would definitely stay here again.
August 20, 2014
Rated 5 out of 5 by princessJJ surprised!!!
I was pleasantly surprised at this fabulous hotel. I haven't stayed at a Sheraton for a very long time and the last time i was in Seattle the area was not this nice. This hotel was clean, modern, comfortable, great staff and the location was superb!! Kudos the Sheraton-
August 5, 2014
Rated 4 out of 5 by sheenasmf Welcoming front-line staff
It is always a pleasure coming to this hotel. The front-line staff are always friendly and efficient.
On this occasion I had the need to research something with the concierge. The lady who looked after my enquiry was extremely knowledgeable and informative. Nothing was too much trouble.
July 6, 2014
Rated 5 out of 5 by Lutz60 Location
Your hotel has a excellent location for downtown business meetings as well as eating choices nearby and local attractions. Service is excellent and assistance by hotel associates surpurb.Made for a great stay in a normally poor month for travel due to weather conditions. Thank You for excellent service.
March 18, 2014
Rated 5 out of 5 by quail Excellent Stay
I found the Hotel staff to be very courteous and helpful. The location was the best with shopping, transportation and restaurants close by. Definitely the place to stay is here when visiting Seattle. We paid extra for the Club level and was well worth the price with breakfast and evening snacks to enjoy.
May 20, 2013
Rated 1 out of 5 the underwhelming experience
staff not very interested in helping con goers with anything other than getting them their key cards
coffee machine in room was disgusting and a request for a new one was ignored
internet is extra and not a small amount either
It is cheaper to walk down and buy a microwave from the department store 5 blocks away then to have them place one in the room for a weekend
refusal to remove the alcohol from the mini fridge so you can use it for food
overzealous vallette who were jumping in cars of people who were packing up to leave the hotel and happened to wander to far away from their cars while grabbing more luggage, then charging them for the vallette parking
all in all the building has a great location next to the con center and the hotel knows it. so the hotel can treat people not very well and it will not matter because of the location. I will end the review with the fact that there are several other hotels right next to con center, go there save money and have a better stay
April 1, 2013