Rated 4 out of 5 by MuseumPro Rose was Great!`
Rose in reservations/front desk helped me with a special request that was a challenge. She is terrific, knowledgeable and friendly. The hotel in general was clean, welcoming and provided good service.
May 23, 2014
Rated 3 out of 5 by Larry60 Check in Green Option
This hotel was nice and clean, but not worth the money for the room or food options. At checkin I was offered the "green" option, meaning that I was awarded a daily $5 voucher for food, but the beds would not be made during my stay. What I didn't realize was that meant no new towels would be delivered or checks for clean glasses, additional coffee and supplies, etc. Basically the room was ignored for my 4 night stay.
June 27, 2013
Rated 3 out of 5 by Chuck1951 Hotel was good but man are those walls thin
I stayed at this hotel because I was in town for a convention. The location was great, the concierge and other staff were extremely helpful, the room clean and comfortable. Huge issue though is the lack of soundproofing. I could hear every word, every laughter, every sound that came from my neighbors. Every sound, to the point where I felt uncomfortable having confidential conversations on the phone while in my room.
October 5, 2012
Rated 5 out of 5 by MC07 Great location
Convenient to Convention Center; walking distance to local attractions and dining
June 2, 2014
Rated 5 out of 5 by Wyzguy22 Conference Stay
Hotel was perfect. It is close to everything. Shopping, food, public transportation, the water. Room was clean and big. Housekeeping was awesome. Only issue was checking in, they had the wrong check out date for me. I verbally corrected it with the front desk at the time of check in and I was still locked out of my room on the original check out day and had to go back down to correct the issue. Minor inconvenience.
August 23, 2013
Rated 4 out of 5 by Granpa117 Great Location
Came to Seattle for an overnight to take our young grandsons to the Space Needle. The hotel was so convenient (easy access off the highway and very central) and by staying on a Club floor, the boys enjoyed the spectacular views from the very wide window sill. The staff in the Club Lounge were very helpful and the room was comfortable with great beds. Pool on the 35th floor was a nice extra. All in all a great stay.
May 22, 2013
Rated 5 out of 5 by KayB1958 Always enjoy our stay at the Seattle Sheraton!
From the moment we arrived we are treated with great care and consideration. Every member of the Sheraton Seattle team (the front door staff, the front desk staff, the guest lounge staff, the housekeeping staff, consierge) all provide service with a smile. We always feel truly welcomed! Thank you, Seattle Sheraton!
April 28, 2014
Rated 4 out of 5 by Yates72 Nice place to stay.
We were pleased with the very spacious
bedroom and bath - plenty of room to spread out. The bed was comfortable but did seem to roll a bit. I can't say enough good things about your concierge, Mary. She answered all of our questions, gave us written info and directions, and recommended and made reservations for restaurants. We, also, appreciated the optional self-parking that was available. Convenient location.
August 19, 2012
Rated 2 out of 5 by Kathy111 Excellent Service
While i did have some problems with noise, the hotel management more than compensated for the problem. They were wonderful and I really enjoyed my stay.
May 25, 2014
Rated 4 out of 5 by TRVL1 Comfortable stay
Comfortable bed and quiet room, helpful staff, pleasant stay overall. Restaurant is convenient. Clean, attractive public areas.
*What could be improved is key access. The key cards de-magnetised a few times despite using precautions to keep them away from any sources or devices that would precipitate this. Inconvenient. Hopefully, this can be improved.
April 8, 2014
Rated 2 out of 5 by Badvisit2013 Don't stay at the Sheraton Seattle
This hotel has a poor service approach to its patrons. I stayed there for 3 nights; housekeeping staff did not replenish my soap, shampoo or other supplies even once. The towels were so old and worn I needed to use 3 daily just to dry off. Restaurant was crowded and unaccommodating. Worst part were the vagrants who constantly harassed me both outside and INSIDE! Yes, you read that correctly. The vagrants are so bold here that they come into the hotel to beg for money. This is probably why they have to have a combination lock on the lobby bathrooms. There was no security at the doors and I felt unsafe and dirty in this hotel, which cost me $235/night plus taxes (and this was a convention rate). I will not stay here again. The only thing this hotel has going for it is proximity to the convention center, which is why I suppose they think they can do whatever and still get patrons.
October 27, 2013
Rated 4 out of 5 by Peter41 Excellent central location
Have stayed here a few times before - always friendly and a v high standard. Proximity to the Convention Centre a plus esp when it is raining. V quiet - also curtains close well to provide darkness for a good sleep. A liittle dark in the side parts of the restaurant but I could see my food! It would have been hard to read for example. Sevice was friendly and fast. I will be back.
March 10, 2014
Rated 4 out of 5 by Joey5000 No free wifi
Room comfort and cleanliness can not be matched, simple superb! We were shocked to find that there was no free wifi within the room. Unfortunately, my daughter needed cough medicine and no one knew where to send me after 9 PM in the vicinity of the hotel. After a brief walk around town, I found an all-night convenience store that carried the usual medical needs I was looking for just blocks from the hotel.
July 9, 2012
Rated 4 out of 5 by Loni123 Disappointed in Customer Service
Hotel was nice, I did have a problem with the front desk. My luggage was lost by the airline. When the airline called me @ 11:30 PM and told me it was on the way, I called the front desk and asked them the PLEASE call my room when the luggage arrived. Of course they did not do that and I had a very restless night worrying about my luggage, all the time it was downstairs....not good customer service at all
October 1, 2012
Rated 3 out of 5 by Disappointed213 Terrible city view room
I paid extra for a city view room, but was placed on the 10th floor of a 25 story facility. My view consisted of the bases of the skyscrapers and 1 lone neon sign. Yes, I had a view of the city. But a crappy one at best. Complaining seemed to do no good either. Staff apologized then just looked at me. No offers to try to accomodate me at all. I'll never stay here again nor recommend this hotel to anyone.
September 2, 2012
Rated 5 out of 5 by Mike Excellent Accomodations, Location and Service
My stay at the Sheraton Seattle was pleasant and met my expectations. The brand sets a superior quality expectation and the team at the property delivered. I enjoyed the location (Seattle central) and proximity to my business. My colleagues enjoyed their stay as well. The lobby bar was congenial, the service was efficient and pleasant, and most importantly served as a great experience for the next visit.
February 24, 2013
Rated 5 out of 5 by Marco2013 Excellent customer service!
I travel a lot for business and this is my first choice. I recently went to Seattle for an extended weekend with my family, and the staff were very personable and friendly. From the front doorman to the folks working the front desk to the maids, etc. you can tell that they care aobut the customer. I am glad that I patronize this hotel.
April 11, 2014
Rated 3 out of 5 by jeh23 bathrooms
Bathroom needs better facilities. Two sinks a must in a room with a king bed. Also the single-lever shower control is very hard to operate. Terrible piece of hardware.
Temperature control and air circulation in room was not satisfactory. It was either too cold or two hot.
Pleasant public areas, good for large conference and accommodating crowds.
Fish tacos at restaurant/pub tasted fishy, not fresh.
January 7, 2013
Rated 5 out of 5 by Jazzper119 Exceptional
Truly exceptional experience! Room was quiet, VERY comfortable beds, and extremely clean. Wonderful staff, concierge very helpful and accurate. Valet helped with cab needs; restaurant food quality excellent, artwork on display (glasswork) was stunning! All guests should visit the Chihuly Glass Exhibit by the Space Needle! Unbelievable! I am booking a return visit to your hotel next week. Can't wait!
September 9, 2012
Rated 3 out of 5 by anon2014 room size
room was more like a closet
June 1, 2014
Rated 2 out of 5 by Iwasdispleased Disappointing
Room had no bathroom amenities at check in, bedside table was dusty and I had to dust it, bathroom toilet paper was cheaper quality than at the airport,
bedside light was broken and not fixed at my request (yes a bulb was put in, but it still did not light up). No free WiFi. Overall, sufficiently poor so that I will not stay at Sheraton again when I register for other conferences.
February 17, 2014
Rated 5 out of 5 by MLS69 Very comfortable and convenient
The hotel was very well located for my needs, just across the road from the Convention Centre and within easy walking distance of many shops, restaurants and attractions. The room was large, quiet and comfortable, and the hotel's facilities were excellent, especially the tuck shop In Short Order if you wanted a smaller breakfast than that offered in the otherwise excellent Daily Grill restaurant.
January 16, 2013
Rated 5 out of 5 by Jim728 Great location and facilities
My stay at your hotel was very comfortable and well organized by staff. The facilities were conveniently located to tourist sites and the staf could not ahve been friendlier. It was traveling half way across the ocuntry that limited my sleep not the facilities.
May 5, 2014
Rated 5 out of 5 by THG8675 I'd Stay Again
Service in the Daily Grill was excellent. Very attentive. Front Desk checkin/out was very pleasant. Fitness Center well equiped. Well located in downtown Seattle, about 1 1/2 blocks from from last stop on train from airport.
May 12, 2014
Rated 5 out of 5 by DavePaxPrime2013 Outstanding Hotel - PAX Prime Attendee
In addition to being close to everything, this hotel went above my expectations for the time I was there. The staff was on point at every turn, and this was despite the fact that it was full of convention attendees. At any time I would've expected a lull in service due to the sheer amount of people there, the staff overturned that expectation rapidly. I cannot recommend this hotel highly enough.
September 4, 2013
Rated 3 out of 5 by terny some issues
The shower flooded the bathroom in room 860 because the curtain had no weights or magnets to keep it from billowing out. The front desk staff were slow and not too informative about basics. Valet parking was polite and efficient. Wish there was a free continental breakfast.
May 1, 2014
Rated 3 out of 5 by dude1111 paying for location
it is a decent hotel, clean room, but nothing memorable or special just a room. Maybe a touch nicer than super 8, but dont know for sure, as I cant give a specific reason. You are paying for the location and that it is a conference hotel. So the total value is pretty low. For such a pricey hotel, plus tax plus the Seattle tourism tax it was another $11 for a day of internet and a $15 breakfast.
June 12, 2013
Rated 3 out of 5 by RTC123 Reservation/Billing Errors
Folio was billed to incorrect credit card after being assured it would not be billed. Major hassle and headache at checkout since staff failed to extend original reservation by one day (once again, assured by staff this had been taken care of but . . . no). Staff really didn't care when it came time to check out that all the assurances made never were actually achieved. Very, very disappointed.
August 26, 2012
Rated 5 out of 5 by Marco780 Well Rested in Seattle
Stayed for 2 nights while in town to watch the Toronto Blue Jays play the Seattle Mariners. Hotel was great, staff was pleasant and helpful, room was great, only factor was the tv was a bit small(I have great vision, just seemed small). Hotel was in a great location with a 5 min. walk to Pike Place Market or the water front and a 15-20min walk to the ball diamonds. Would definitely stay again.
August 11, 2013
Rated 4 out of 5 by nbnbnbnbnb Excellent hotel
A top quality hotel - strongly recommended
May 29, 2014