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Rated 4.1 out of 5 by 1012 reviewers.
Rated 5 out of 5 by Know how to treat SPG Preferred! I have always had a great experience at this location. Awesome club lounge and great view from the Gym. The real reason I love this Sheraton is the way the staff treats you. They really go the extra mile for SPG members here! Huge thanks to Matt McGuigan for making my last stay a memorable one. He is a star of that location. February 25, 2014
Rated 5 out of 5 by Well done Sheraton Seattle From the warm welcome to the friendly check out everything in this hotel worked flawlessly. At every point of contact I enjoyed the welcoming and attentive attitude of staff. Great facility, Top location. Will gladly revisit when the opportunity occurs. March 15, 2014
Rated 5 out of 5 by Not Sleepless in Seattle The Sheraton Hotel in downtown Seattle is in a great location. Situated in back of the Washington Convention Center made it very convenient to the conference I attended. The hotel interiors are absolutely beautiful and my room was very clean, spacious and comfortable. The view from my 10th floor window was absolutely beautiful day and night. The staff was very courteous, caring and helpful. The food was very good too. January 31, 2013
Rated 5 out of 5 by Great but short of human attention This is a great hotel with a great features, however, as compare to others Starwood Hotels and Resorts, the welcoming feeling as a member of SPG was not there. I did not feel any privilege nor feel any special being a SPG member when I stayed in this hotel. In addition,there was no complimentary water given nor basket of fruits available anywhere. What a turnoff when the hotel imposes in-room Wi-Fi fee for SPD member. March 22, 2013
Rated 3 out of 5 by Check in Green Option This hotel was nice and clean, but not worth the money for the room or food options. At checkin I was offered the "green" option, meaning that I was awarded a daily $5 voucher for food, but the beds would not be made during my stay. What I didn't realize was that meant no new towels would be delivered or checks for clean glasses, additional coffee and supplies, etc. Basically the room was ignored for my 4 night stay. June 27, 2013
Rated 3 out of 5 by Hotel was good but man are those walls thin I stayed at this hotel because I was in town for a convention. The location was great, the concierge and other staff were extremely helpful, the room clean and comfortable. Huge issue though is the lack of soundproofing. I could hear every word, every laughter, every sound that came from my neighbors. Every sound, to the point where I felt uncomfortable having confidential conversations on the phone while in my room. October 5, 2012
Rated 5 out of 5 by Conference Stay Hotel was perfect. It is close to everything. Shopping, food, public transportation, the water. Room was clean and big. Housekeeping was awesome. Only issue was checking in, they had the wrong check out date for me. I verbally corrected it with the front desk at the time of check in and I was still locked out of my room on the original check out day and had to go back down to correct the issue. Minor inconvenience. August 23, 2013
Rated 4 out of 5 by Great Location Came to Seattle for an overnight to take our young grandsons to the Space Needle. The hotel was so convenient (easy access off the highway and very central) and by staying on a Club floor, the boys enjoyed the spectacular views from the very wide window sill. The staff in the Club Lounge were very helpful and the room was comfortable with great beds. Pool on the 35th floor was a nice extra. All in all a great stay. May 22, 2013
Rated 5 out of 5 by Great Location The beds were amazing. So comfortable. Everything about this hotel was great especially the location was wonderful. March 29, 2014
Rated 5 out of 5 by Best Location and Nice Staff Best of hotel in Downton Seattle. All Corporate and shopping blocks at walking distance. Even for leisure stay best location. Comfortable to reach at any location even for Upcountry locations as near to bus Stop and rail stations. Staff was very good and cooperative from helping to arrange local travel to let me catch my flight (Running late) February 15, 2014
Rated 2 out of 5 by Don't stay at the Sheraton Seattle This hotel has a poor service approach to its patrons. I stayed there for 3 nights; housekeeping staff did not replenish my soap, shampoo or other supplies even once. The towels were so old and worn I needed to use 3 daily just to dry off. Restaurant was crowded and unaccommodating. Worst part were the vagrants who constantly harassed me both outside and INSIDE! Yes, you read that correctly. The vagrants are so bold here that they come into the hotel to beg for money. This is probably why they have to have a combination lock on the lobby bathrooms. There was no security at the doors and I felt unsafe and dirty in this hotel, which cost me $235/night plus taxes (and this was a convention rate). I will not stay here again. The only thing this hotel has going for it is proximity to the convention center, which is why I suppose they think they can do whatever and still get patrons. October 27, 2013
Rated 4 out of 5 by Sheraton Seattle Great location Nice room Decent meeting facilities and easy access to/from meeting areas (at least three routes) Good breakfasts One of the best burgers I've ever had There was a hair in the shower The tub wasn't draining well (but was fixed promptly) Constant loud sound of air conditioner or vent or something from the bathroom February 19, 2014
Rated 4 out of 5 by Nice place to stay. We were pleased with the very spacious bedroom and bath - plenty of room to spread out. The bed was comfortable but did seem to roll a bit. I can't say enough good things about your concierge, Mary. She answered all of our questions, gave us written info and directions, and recommended and made reservations for restaurants. We, also, appreciated the optional self-parking that was available. Convenient location. August 19, 2012
Rated 5 out of 5 by Very convienent location to all the sights and shopping. Easy to walk to the monorail to go to the Space Needle, Chihuly museum, Pike's Market, the ferry, shopping and great restaurants. The staff was very kind and the room had a great view and was clean and quiet. March 18, 2014
Rated 4 out of 5 by Lots of internal noise This is probably the noisiest hotel I have ever stayed at as far as internal noise (guests' voices, doors closing, a couple making love in an adjoining room at 3AM) is concerned. Having said this, apart from noise pollution, the hotel was clean, central to where we wanted to be, and the staff was very helful. February 25, 2014
Rated 4 out of 5 by Many thanks to the front desk team on Dec 13th I was staying in Sheraton Hotel in Seattle the night before my wedding) And my bridesmaid ordered a bottle of sparkling wine to my room to celebrate a bit, kind of "bridal shower". The Hotel's front desk team made a really wonderful surprise sending this wine to us as a present))) It was great) Thank you very much Sheraton's front desk team on December 13th, 2013. We were very happy))) December 31, 2013
Rated 4 out of 5 by No free wifi Room comfort and cleanliness can not be matched, simple superb! We were shocked to find that there was no free wifi within the room. Unfortunately, my daughter needed cough medicine and no one knew where to send me after 9 PM in the vicinity of the hotel. After a brief walk around town, I found an all-night convenience store that carried the usual medical needs I was looking for just blocks from the hotel. July 9, 2012
Rated 5 out of 5 by 3 days in Seattle for convention Excellent hotel that is just across the road from the Convention Center. Great room and reasonable room rate for location. Staff was very quick on check-in and check-out. Room was very nice, clean and quiet. March 16, 2014
Rated 4 out of 5 by Disappointed in Customer Service Hotel was nice, I did have a problem with the front desk. My luggage was lost by the airline. When the airline called me @ 11:30 PM and told me it was on the way, I called the front desk and asked them the PLEASE call my room when the luggage arrived. Of course they did not do that and I had a very restless night worrying about my luggage, all the time it was downstairs....not good customer service at all October 1, 2012
Rated 3 out of 5 by Terrible city view room I paid extra for a city view room, but was placed on the 10th floor of a 25 story facility. My view consisted of the bases of the skyscrapers and 1 lone neon sign. Yes, I had a view of the city. But a crappy one at best. Complaining seemed to do no good either. Staff apologized then just looked at me. No offers to try to accomodate me at all. I'll never stay here again nor recommend this hotel to anyone. September 2, 2012
Rated 5 out of 5 by Excellent Accomodations, Location and Service My stay at the Sheraton Seattle was pleasant and met my expectations. The brand sets a superior quality expectation and the team at the property delivered. I enjoyed the location (Seattle central) and proximity to my business. My colleagues enjoyed their stay as well. The lobby bar was congenial, the service was efficient and pleasant, and most importantly served as a great experience for the next visit. February 24, 2013
Rated 5 out of 5 by Great Location The Seattle Sheraton is wonderful and close to so many of Seattle's attractions. The staff goes out of their way to make your stay enjoyable. March 24, 2014
Rated 3 out of 5 by Gym and Internet The gym needs some help. None of the TV's worked well on the machines. The bikes all need tuning. The internet access, both WiFi and landline were very flaky in the rooms. March 20, 2014
Rated 3 out of 5 by bathrooms Bathroom needs better facilities. Two sinks a must in a room with a king bed. Also the single-lever shower control is very hard to operate. Terrible piece of hardware. Temperature control and air circulation in room was not satisfactory. It was either too cold or two hot. Pleasant public areas, good for large conference and accommodating crowds. Fish tacos at restaurant/pub tasted fishy, not fresh. January 7, 2013
Rated 4 out of 5 by Comfortable and Consistent Nothing flashy, but always a good stay when in Seattle on business. March 28, 2014
Rated 5 out of 5 by Exceptional Truly exceptional experience! Room was quiet, VERY comfortable beds, and extremely clean. Wonderful staff, concierge very helpful and accurate. Valet helped with cab needs; restaurant food quality excellent, artwork on display (glasswork) was stunning! All guests should visit the Chihuly Glass Exhibit by the Space Needle! Unbelievable! I am booking a return visit to your hotel next week. Can't wait! September 9, 2012
Rated 4 out of 5 by Comfortable stay in great location in Seattle I had a comfortable stay, I primarily picked Sheraton due to its proximity with Seattle downtown and ease with getting onto I-5 highway. The food choices were good, particularly breakfast. In-room dining is important for me and Sheraton has that round the clock. My only complaint is that of the 7 days I was there I had hi-speed internet problem twice. It was addressed in the matter of 30 min, but since I was working this was an hindrance. I once requested for an item on the midnight menu before midnight, and the staff politely declined. I would have been happy if they charged me more but still gave the item, but I can understand that they have different menus for a reason and choose to enforce them. So I wouldnt penalize them for that. I also was happy to see that the hotel promotes eco-friendliness and gives guests choice (and incentive) to choose green option. Overall, I had a stress free environment and was comfortable. I would choose Sheraton again for my stay. February 17, 2014
Rated 3 out of 5 by why? We were booked into a king size bed and walked into a room with two small beds, both rooms hour and a half after being in room was shooked by housekeeping walking into room with out knocking our any warning. placed no clean on door and housekeeping cleaned anyway. ordered meal with fruit and fruit was green and one very small slice of it also no hottube n January 22, 2014
Rated 4 out of 5 by 1 in a million Your hotel is very nice and has high standards except it is the only hotel I have been to that makes you pay for WiFi. Not good. March 23, 2014
Rated 5 out of 5 by Outstanding Hotel - PAX Prime Attendee In addition to being close to everything, this hotel went above my expectations for the time I was there. The staff was on point at every turn, and this was despite the fact that it was full of convention attendees. At any time I would've expected a lull in service due to the sheer amount of people there, the staff overturned that expectation rapidly. I cannot recommend this hotel highly enough. September 4, 2013
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