Rated 5 out of 5 by fernley14 GREAT EXPERIENCE
As I thought, everything was in perfect order from check-in thru check-out. Everything was of the highest quality, especially the people.
November 10, 2014
Rated 5 out of 5 by Era66 Mrs Kenzo hotel checkin.
I would like to thank Mrs Kenzo for providing fantastic service. It was my wife's birthday the weekend I was at your hotel and Mrs Kenzo sent a Birthday cake to my room. My wife was so surprised and happy for the lovely touch. Mrs Kenzo made my family feel very special. I will be staying at your hotel again. Also, there was a problem with my hotel bill and Mrs Kenzo corrected the issue. Mrs Kenzo is an asset to your company.
November 7, 2014
Rated 5 out of 5 by conig4 This Hotel met all our expectations..
From the great location to parks,restaurants, the room accommodations, the quality of the food at hotel restaurant, the guest service from the front desk staff, the room staff and wait staff, this hotel met and went beyond our expectations..Special thanks to Julian,
Hector,Nathan,Kenzo for your wonderful guest service...We look forward to returning real soon...
November 7, 2014
Rated 2 out of 5 by Franky did not honor my reservation
I reserved a family suite, way in advance, at least 1 months via my starwood account. I have 3 kids, which were very excited about the family suite, which had bunk beds, and superior location. However, they told me they were sold out of that room when I got there, and gave me a regular room, even after I complained and showed them my printed confirmation. I asked them whats the purpose of making the reservations, but they could not really give me an answer, just kept on telling me they were sorry, and that if I wanted, I could stay at another hotel. It was late, spring break, and I really feel they took advantage, as I was not going to be able to get another hotel at that point. Furthermore, they charged me the same rate, refused to lower the rate even though they did not give me the room I reserved. It really set a bad mood for my entire vacation, and almost ruined it. We also got stuck in the elevator, and it took a long time to get out. I would never stay at this hotel again, and will let every one I know not to stay there either. I am also going to report them to Starwood as not honoring reservations.
April 2, 2013
Rated 4 out of 5 by Amaruk58 Great Service
The service is exactly what I expect from a Sheraton property. The staff is very friendly and extremely helpful. At check in Kenzo is the type of front desk staff that keeps me coming back the SPG hotels. The bell service was at my hotel room waiting for me with my family’s baggage. The pools are very nice and clean. The rooms are very spacious with a very comfortable bed also very clean. Only downside to this resort is its location if you are looking for a hotel that is walking distance to downtown Disney this not the one for you however if you are like me and prefer to drive instead of riding the buses you will not be disappointed.
October 25, 2014
Rated 1 out of 5 by gerry237 Not a 5 star hotel
Just returned very disappointed with the Sheraton. We vacationed from March16-26.The shuttle service to and from Disney was scheduled, if you plan on using this, you are on their time, not yours. You pay $19.95 plus tax surcharge daily. We had the "peace and quiet "sign on the door but the maid still used her key to try to come in, not once but twice, after I told her we will take the sign off when we are ready. The hotel is very loud, you hear traffic all hours of the night. Never will stay here again, we paid for a 5 star, it was a 2 at best. It would have been cheaper to stay on property. Lesson learned. Needs improvement!
April 2, 2014
Rated 5 out of 5 by Nova1 Very Pleased
I am a professional working in the area. I was apprehensive due to the location being very close to Disney. I found your hotel very comfortable and well suited to the professional traveler. The room was clean, and the hallways were quiet. The staff was very professional and accommodating. The grounds were beautiful. I am extremely happy with my decision to stay at this hotel. Thank you.
November 1, 2014
Rated 5 out of 5 by jms62 family stay
we were very impressed and happy with out stay at this hotel except for check in and parking. The front desk lady did not tell me what floor I was on or where to even go to find an elevator. I had to ask her 2 times where we should park. Biggest problem was finding a parking space especially coming in late. You pay $10 a night for parking and then can't find one. Hopefully this will be resolved soon or they will lose a lot of return visitors. Otherwise the room was very clean and nice and we loved the soft beds and pillows.
March 23, 2012
Rated 2 out of 5 by Mansi15 Worst SPG experience
This by far as been my worst experience at a SPG hotel. It started with the checkin process. We arrived at 7:30 pm and the room still wasn't ready. We decided to go across the street and grab some drinks and dinner. We managed to get our keys and the I go to my room and then keys didn't work! I'm not an idiot, I know not to put these Keys near my phone. I go back down and finally managed to get another set. The checkin process is like the first impression and this hotel failed. I do not have high hopes for the rest of my stay.
Also, there was no recognition of my SPG status. Worst hotel ever. Stay somewhere else when in Orlando
November 28, 2013
Rated 5 out of 5 by BigDaddy43 Awesome hotel!
Great remodel! Great staff, great new pool area with water slide,volleyball,and basketball hoops.Sean at front desk even downloaded our Southwest Airlines boarding passes while we enjoyed the day at Disney.Beds are clean and comfortable with nice deck overlooking new pool area.Great value and close to Disney,Universal Studios, and tons of restaurants. I would highly recommend this hotel.
June 9, 2012
Rated 5 out of 5 by Jack29 Pool Manager
I am sorry I did not get the names of the crew that worked the pool area on the night I stayed I have cancer as does my wife. My wife is newly diagnosed. it was quite breezy at the poo,l and my children came to visit me. We were hanging out by the pool my daughter explained the situatuation to the pool attendee who allowed up to use a cabana to stay warm in and extend our visit. This was probably one of the last times I would be able to watch my Grandchildren play in the pools annd the memory is everlasting Thank you all
February 18, 2013
Rated 5 out of 5 by DrooS Amazing Service
This hotel has some of the best service of any Starwood property I've ever stayed at. The hotel by itself is a great hotel but the service brings it to Excellent. This is my number one choice for the Orlando area.
October 28, 2014
Rated 4 out of 5 by Shannon69 Great Pool!
Overall, we had a nice stay at this hotel. I will list out the pros and cons with the cons first - it is always nice to end with the positive!
If you get a room with a view of the street, beware! You will not get the rest you need because all you hear is either the traffic, the late running shuttle and/or the early morning delivery trucks. I asked for a pool view at check-in, but there was none available.
Housekeeping is just so-so. I understand the concept of saving on water, however, while staying in a hotel, I prefer to have clean sheets daily. I placed the card for clean sheets on the beds daily and the sheets were only changed twice.... and yet, you can tell. Additionally, one day the trash was not removed from the waste baskets and the floor wasn't vacuumed the final day.
I was ok with the daily resort fee of $9.95, but $10 for self parking is a bit much. They should include wifi with the resort fee as that is another $9+ per day if you use it. We did not.
On the silly side, the light to the bathroom was outside the bathroom, so you had to shut the door to get to the light switch. Nothing major, just hard to get used to.
The staff is super friendly! Especially the valet / bell staff. They are so helpful! The front desk staff is super also! Very responsive to your needs. The first night of our stay we found the remote to the TV didn't work, a new remote was sent up within 5 minutes. The last night we noticed housekeeping didn't leave any wash cloths, once the front desk was notified, a hefty supply was sent within 10 minutes.
The pool is awesome! My son wanted to go every day. It has a nice layout with many chairs. The water slide was a big hit! The pool bar is nice and you can order lunch there as well.
If you choose to have breakfast in the hotel, get the buffet. It is $14 and if your kids are under 9 they are free.
There are plenty of restaurants within walking distance so once you part your car you may not need to get back in until you check out.
Also, the shuttle for Disney is adequate. Ask for a schedule at check in. It doesn't run as frequently as the shuttles inside the resort, but can use the resort shuttles and monorail to park hop and pick up the hotel shuttle from any of the parts. Just pay attention to your time so you don't miss it. Also, this shuttle runs to other hotels in the area so it will be packed. But still better that the $14/day to park your car at the parks.
There are 4 buildings to the hotel. The main building (where check-in is located) all the front doors to the rooms are located inside. If you get a room in one of the other buildings, you will have an outside... but then you may also get a room overlooking the pool!
We would likely stay again.
March 17, 2012
Rated 2 out of 5 by NicknameChosen This hotel is now a resort so they apparently no longer need our SPG loyalty.
The front desk staff and front desk supervisor weren't very friendly or helpful. There were no ear buds in the gym. I went to the front desk to request them. I was told they would be sent right down. An hour of exercise later, they were never delivered. I requested a late checkout to 4:00 pm (SPG Platinum Benefit) but was informed by the front desk supervisor that since they are now a resort, they no longer honor these requests. As a "courtesy" she offered to allow us to check out at 2:00 and when I complained she extended to 3:00 but was very unfriendly. It's Orlando and they have so many tourists, they really don't need your business. No SPG recognition. I have elite status at another brand and get better service from their Orlando locations. SPG properties fail to offer consistent quality in service in this market.
March 28, 2012
Rated 2 out of 5 by June13 Didnt expect this from a Sheraton Hotel
Unfortunately, even being a SPG guest it was not a pleasant stay.
1) entrance door for room building was dirty and ugly - walls, floor, elevator, etc
2) Room was too small
3) i was charged $10 per package that was delivered to the hotel adress for me
4) THEY FORGOT TO CLEAN AND MAKE THE BEDS OF THE ROOM ONE DAY
5) I received absolutely no support for a late check out alternative (pay, store luggage, etc)
6) i accepeted an invitation to learn more about the Sheraton Vacations, and spent 3 hours of my vacation time and was treated in a totally unpolite and rude manner from the sales person at Sheraton Vistana.
In summary, i am feeling very unconfortable to go back to a Sheraton hotel.
June 19, 2013
Rated 5 out of 5 by GigiCALife Perfect Family Hotel!
We stayed at the hotel because of the shuttle service to the Disney parks but discovered the hotel had a lot more to offer. The rooms were very comfortable, the food at the pool bar was very good, we loved the pool slide and the pool sports. The gym had everything you need. There is a lot to do for the entire family. The staff was friendly, courteous, and professional. There are many, many restaurants within walking distance from the hotel. We are definitely staying at this hotel on our next trip to Orlando!
May 7, 2013
Rated 4 out of 5 by Mike21 Wow, what a Change
The hotel renovations are great. The hotel lobby and pool are are fantastic and very impressive. The best thing that did not change is that you kept some of the prior staff. Brenda and John in the restaurant and Janet at the front desk. Brenda is number 1 in customer service and an asset to your hotel. I would reconsider the parking and facility charge. They are excessive and will make people think of staying at other hotels to avoid the $20 charge. Overall, a beautiful hotel.
March 23, 2012
Rated 2 out of 5 by DennisW19 Poor Example of a "Resort" Hotel
Please see my comments below.
October 27, 2014
Rated 5 out of 5 by steffiekb A great stay!
We have stayed at this hotel many times both before and after remodel. The location is excellent and the rennovations are amazing. The rooms are very pretty and comfortable for families and the pool area is large and offers soemthing for every age. We recently went over for the weekend and were celebrating my 3 year old's birthday. Melissa at the pool heard it was his birthday and came over with a cupcake, balloons and a little stuffed animal. It made him feel so special. The chefs in the restaurant and the pool staff all joined in to sing to him. It was WONDERFUL. Congratuations on a great remodel I highly recommend this hotel!
June 27, 2012
Rated 5 out of 5 by SusanM Renovation is a success!
My family LOVED staying at the Sheraton Safari (this hotel's former name). We were very concerned about the renovations because we didn't feel they were needed. But we just stayed at the newly renovated Sheraton LBV, and we were pleasantly surprised at the changes! The rooms are clean and bright and automatically have a small fridge. The most welcome changes are at the pool which features plush towels, cabanas and a deluxe hot tub. And as always, the hotel is ideally located, and the staff is very helpful. We'll be back soon!
March 28, 2012
Rated 5 out of 5 by Sassy007 Pet and Family Friendly & Awesome Staff!!!
Everything was amazing!!! But mostly with Dercy Rojas guest services supervisor she is top notch and goes out of her way to ensure great service and very understanding along with the rest of all the staff members that attended us. Dercy thoughtfulness placed a big smile on our faces. You guys have it all a wonderful,friendly,and helpful staff,great food,beautiful clean and comfortable resort, and awesome service. We had a small issue with the air conditioner and bathroom plumbing in less than 3 min Bernard and Anibal were there and resolved the problem. Just amazing! We have always gone there and will continue to go. We will see you guys real soon and once again THANK YOU for everything.
July 1, 2014
Rated 5 out of 5 by colliewog great service, great room, grat outdoor area
from the moment we arrived we were treated great by every person we encountered: from the valets, the front desk staff, the waitress at Zest, the bartenders at 27 Palms , the pool staff ,the clerk at the store and the limo driver. Behind the scenes folks i assume are good, as the a/c worked fine, the room was clean and tidied nicely, the food was good, the pool and hottubs were clean and comfortable. We spent time at the pool after our check-out and it was glorious. But we were extra surprised when our flight and departure were delayed, they went out of their way to make us welcome by offereing us vouchers for a poolside drink. I would definitely recommend this hotel.
January 17, 2013
Rated 5 out of 5 by NKV1404 Great location and pool
This hotel has a great pool and the location is very convenient!
October 20, 2014
Rated 4 out of 5 by Cindy1959 Extra Charges
This is an old hotel, upgraded. The room was very clean. The beds were very comfortable. Bathroom very small. Ice machines were far away. No free wifi, not even in the lobby area. $10 per day for parking. $20 per day for a rollaway.
The pool area is very nice. Bar expensive, as expected. The best thing was walking over to the Sizzler for breakfast. All you can eat buffet for $4.99. Lots of wonderful choices.
February 23, 2012
Rated 1 out of 5 by CL86 Property not well maintain and no preferred treatment for SPG guests
The staff is very friendly. The building is not well maintained. My A/C was so loud, kept me up all night. One out of two very old and slow elevators not working during my stay. No late check out for SPG members. As a matter of fact, they knock on your door and harass you out. Parking fills up fast at night and then they're out of spaces. No refrigerator as advertised. therefore ANTS in my pizza . Couldn't keep any food in room because of ants. It did look kid friendly though as far as the pool. Very expensive stay for average motel quality considering resort fee on top of price.
March 28, 2013
Rated 2 out of 5 by rogped1991 Great features, not enough parking, loud children, slow elevators and weak internet access in rooms. Not worth the resort fee.
Cannot recommend unless you have to stay there. I understand that there are minor competitions but hotel security could have kept the noise down for other hotels. Your elevators were extremely slow and they are used by cleaning staff during the day so it becomes even slower at times of going out during the day. The internet access in some rooms is pathetic and the staff took about one hour of my check-in time to figure this out, even though I had told them that it was the Wi-Fi in the room. I was finally given a different room and the Wi-Fi there was also weak. If you come back late, you will have to park close to the opposite side of your building. It is very desolate and scary on that side at late times.
December 22, 2013
Rated 1 out of 5 by acee Never again
I've stayed in a lot of Starwood hotels, and this one is sub par. The shower switches from extreme hot to cold, there was a stain on the sofa, and the exterior looks like a run down motel. It was depressing coming back to this hotel after a wonderful day in the parks.
April 15, 2012
Rated 4 out of 5 by toomutsch60 This hotel always makes me feel at home
I am always treated like family. When I checked in Erick went throught he check in procedures and verified I was staying for one night. I said I'd like to stay two nights but I didn't hink that was a possibility since Becky squeezed me in for this reservation. Becky noticed me checking in and assured me there was no problem with the additional night. AJ, Enrique and Gary are always cordial and accomodating in your restaurant lounge areas. I saw Durcee and Elizabeth who always have a great big smile when welcoming me. Your staff are second to none!!
October 8, 2014
Rated 4 out of 5 by Flyingtailor very nice
I have not stay here for over a year and was here before reno but they did a great job on the reno. The staff here are great very friendly and helpful and to my delight decent breakfast.
Looking forward to going back.
November 18, 2013
Rated 2 out of 5 by AE54 SPEND MORE MONEY
THERE WAS THIS UNDERLYING FEELING OF NOT FEELING SECURE. THE WALK TO THE ROOMS ( OUTSIDE CORRIDORS ) WERE DIRTY AND IN NEED OF A PAINT JOB. THE ELEVATORS WERE UNKEPT.THE ROOM WAS GENERALLY CLEAN, BUT A DEEP CLEANING NEEDED TO BE DONE, WALLS WIPED DOWN, CEILING BATHROOM YELLOW STAIN MARKS, WHEN YOU FIRST WALK INTO THE ROOM IT HAS AN STUFFY SMELLING ODOR THE RUGS AND DESK AREA NEED SOME EXTRA DETAIL.THE SHOWER BODY LOOKED LIKE A REPAIR FROM A LOCAL HANDYMAN. SOME OF THE STAFF YOU HIRE WERE NOT FAMILAR WITH HOW TO ACCOMODATE AMERICANS. OVERALL, WE WOULD NOT COME BACK TO THIS HOTEL, AND NOT RECCOMEND IT. AS FAR AS THE STARWOOD STANDARD YOU FAIL MISERABLY.
PS YOU OBVIOUSLY SPENT MOST OF THAT 25 MILLION ON THAT UNINPRESSIVE LOBBY
July 4, 2013