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Rated 3.9 out of 5 by 754 reviewers.
Rated 5 out of 5 by family stay we were very impressed and happy with out stay at this hotel except for check in and parking. The front desk lady did not tell me what floor I was on or where to even go to find an elevator. I had to ask her 2 times where we should park. Biggest problem was finding a parking space especially coming in late. You pay $10 a night for parking and then can't find one. Hopefully this will be resolved soon or they will lose a lot of return visitors. Otherwise the room was very clean and nice and we loved the soft beds and pillows. March 23, 2012
Rated 5 out of 5 by Took great care of me and my dog! I drove up here from South Florida because I was running the Disney Princess half-marathon. I was greeted at the door because I had the dog. Bard is an English bulldog and is very sociable. As soon as the lobby staff started to pay attention to him, the ham was off and running. Check-in was seamless as always and my status was recognized. I got an upgrade which was wonderful considering how crowded the hotel was. I got help up to the room because Bard's crate is heavy which was great. The front desk staff advised me to speak with the valets and bell hops to make sure Bard was walked which I did the next day. They pretty much fought over who was going to walk the dog first! I got back from a busy day at the park to find Bard completely passed out in his crate. The valets had him out most of the afternoon and I gather the office staff pitched in as well. The morning of the race, the front desk staff was nice enough to take pictures of me and my best friend in our outfits. They assured me someone would walk the dog so I didn't have to worry about hurrying back from the race. I got back from the half-marathon and even though the restaurant was closed for breakfast, someone from the front desk raced in to ask the chef for one more breakfast since I had run the race. Best post race meal in a while. While the parking is a bit tight and sometimes the pool gets rowdy at night, I love this hotel. I travel 10 - 11 months a year and know that a hotel is defined by its people and its service. Looking forward to coming back in December! October 22, 2014
Rated 2 out of 5 by Worst SPG experience This by far as been my worst experience at a SPG hotel. It started with the checkin process. We arrived at 7:30 pm and the room still wasn't ready. We decided to go across the street and grab some drinks and dinner. We managed to get our keys and the I go to my room and then keys didn't work! I'm not an idiot, I know not to put these Keys near my phone. I go back down and finally managed to get another set. The checkin process is like the first impression and this hotel failed. I do not have high hopes for the rest of my stay. Also, there was no recognition of my SPG status. Worst hotel ever. Stay somewhere else when in Orlando November 28, 2013
Rated 5 out of 5 by Awesome hotel! Great remodel! Great staff, great new pool area with water slide,volleyball,and basketball hoops.Sean at front desk even downloaded our Southwest Airlines boarding passes while we enjoyed the day at Disney.Beds are clean and comfortable with nice deck overlooking new pool area.Great value and close to Disney,Universal Studios, and tons of restaurants. I would highly recommend this hotel. June 9, 2012
Rated 5 out of 5 by Pool Manager I am sorry I did not get the names of the crew that worked the pool area on the night I stayed I have cancer as does my wife. My wife is newly diagnosed. it was quite breezy at the poo,l and my children came to visit me. We were hanging out by the pool my daughter explained the situatuation to the pool attendee who allowed up to use a cabana to stay warm in and extend our visit. This was probably one of the last times I would be able to watch my Grandchildren play in the pools annd the memory is everlasting Thank you all February 18, 2013
Rated 4 out of 5 by Great Pool! Overall, we had a nice stay at this hotel. I will list out the pros and cons with the cons first - it is always nice to end with the positive! Cons: If you get a room with a view of the street, beware! You will not get the rest you need because all you hear is either the traffic, the late running shuttle and/or the early morning delivery trucks. I asked for a pool view at check-in, but there was none available. Housekeeping is just so-so. I understand the concept of saving on water, however, while staying in a hotel, I prefer to have clean sheets daily. I placed the card for clean sheets on the beds daily and the sheets were only changed twice.... and yet, you can tell. Additionally, one day the trash was not removed from the waste baskets and the floor wasn't vacuumed the final day. I was ok with the daily resort fee of $9.95, but $10 for self parking is a bit much. They should include wifi with the resort fee as that is another $9+ per day if you use it. We did not. On the silly side, the light to the bathroom was outside the bathroom, so you had to shut the door to get to the light switch. Nothing major, just hard to get used to. Pros: The staff is super friendly! Especially the valet / bell staff. They are so helpful! The front desk staff is super also! Very responsive to your needs. The first night of our stay we found the remote to the TV didn't work, a new remote was sent up within 5 minutes. The last night we noticed housekeeping didn't leave any wash cloths, once the front desk was notified, a hefty supply was sent within 10 minutes. The pool is awesome! My son wanted to go every day. It has a nice layout with many chairs. The water slide was a big hit! The pool bar is nice and you can order lunch there as well. If you choose to have breakfast in the hotel, get the buffet. It is $14 and if your kids are under 9 they are free. There are plenty of restaurants within walking distance so once you part your car you may not need to get back in until you check out. Also, the shuttle for Disney is adequate. Ask for a schedule at check in. It doesn't run as frequently as the shuttles inside the resort, but can use the resort shuttles and monorail to park hop and pick up the hotel shuttle from any of the parts. Just pay attention to your time so you don't miss it. Also, this shuttle runs to other hotels in the area so it will be packed. But still better that the $14/day to park your car at the parks. -------------- There are 4 buildings to the hotel. The main building (where check-in is located) all the front doors to the rooms are located inside. If you get a room in one of the other buildings, you will have an outside... but then you may also get a room overlooking the pool! We would likely stay again. March 17, 2012
Rated 2 out of 5 by This hotel is now a resort so they apparently no longer need our SPG loyalty. The front desk staff and front desk supervisor weren't very friendly or helpful. There were no ear buds in the gym. I went to the front desk to request them. I was told they would be sent right down. An hour of exercise later, they were never delivered. I requested a late checkout to 4:00 pm (SPG Platinum Benefit) but was informed by the front desk supervisor that since they are now a resort, they no longer honor these requests. As a "courtesy" she offered to allow us to check out at 2:00 and when I complained she extended to 3:00 but was very unfriendly. It's Orlando and they have so many tourists, they really don't need your business. No SPG recognition. I have elite status at another brand and get better service from their Orlando locations. SPG properties fail to offer consistent quality in service in this market. March 28, 2012
Rated 2 out of 5 by Didnt expect this from a Sheraton Hotel Unfortunately, even being a SPG guest it was not a pleasant stay. 1) entrance door for room building was dirty and ugly - walls, floor, elevator, etc 2) Room was too small 3) i was charged $10 per package that was delivered to the hotel adress for me 4) THEY FORGOT TO CLEAN AND MAKE THE BEDS OF THE ROOM ONE DAY 5) I received absolutely no support for a late check out alternative (pay, store luggage, etc) 6) i accepeted an invitation to learn more about the Sheraton Vacations, and spent 3 hours of my vacation time and was treated in a totally unpolite and rude manner from the sales person at Sheraton Vistana. In summary, i am feeling very unconfortable to go back to a Sheraton hotel. June 19, 2013
Rated 5 out of 5 by Perfect Family Hotel! We stayed at the hotel because of the shuttle service to the Disney parks but discovered the hotel had a lot more to offer. The rooms were very comfortable, the food at the pool bar was very good, we loved the pool slide and the pool sports. The gym had everything you need. There is a lot to do for the entire family. The staff was friendly, courteous, and professional. There are many, many restaurants within walking distance from the hotel. We are definitely staying at this hotel on our next trip to Orlando! May 7, 2013
Rated 4 out of 5 by Wow, what a Change The hotel renovations are great. The hotel lobby and pool are are fantastic and very impressive. The best thing that did not change is that you kept some of the prior staff. Brenda and John in the restaurant and Janet at the front desk. Brenda is number 1 in customer service and an asset to your hotel. I would reconsider the parking and facility charge. They are excessive and will make people think of staying at other hotels to avoid the $20 charge. Overall, a beautiful hotel. March 23, 2012
Rated 5 out of 5 by Great Hotel and Staff Great Hotel and Staff. Front desk and Valet was great! October 20, 2014
Rated 5 out of 5 by My home away from home This hotel is deceptive...from the outside it doesn't look like it would be the outstanding hotel that it is. The rooms are very nice and so is the lobby area. The pool is so wonderful you could just stay there for a few weeks. The staff took such great care of me while I was there...which was an extended stay. Victor always had my breakfast ready for me...and my dog. All the front staff was excellent...Kenzo and Jonathan to name a few. While I'm not an overly formal guy I still do appreciate excellent service and this hotel does service right. Even the men who worked in the little food mart were so nice and helpful. I was there for almost a month and during my checkout there was an issue and Brandi, (one of the managers there) was so very helpful, understanding and honest.(My dog loved her and she's a great judge of character). I appreciate the way things are done there and I look forward to returning next month for the holidays. Get a room near the pool and the kids, young and old will have a great time!!! Close to Disney and restaurants, outstanding staff and grounds. Great job everyone!!! November 30, 2014
Rated 5 out of 5 by A great stay! We have stayed at this hotel many times both before and after remodel. The location is excellent and the rennovations are amazing. The rooms are very pretty and comfortable for families and the pool area is large and offers soemthing for every age. We recently went over for the weekend and were celebrating my 3 year old's birthday. Melissa at the pool heard it was his birthday and came over with a cupcake, balloons and a little stuffed animal. It made him feel so special. The chefs in the restaurant and the pool staff all joined in to sing to him. It was WONDERFUL. Congratuations on a great remodel I highly recommend this hotel! June 27, 2012
Rated 5 out of 5 by Renovation is a success! My family LOVED staying at the Sheraton Safari (this hotel's former name). We were very concerned about the renovations because we didn't feel they were needed. But we just stayed at the newly renovated Sheraton LBV, and we were pleasantly surprised at the changes! The rooms are clean and bright and automatically have a small fridge. The most welcome changes are at the pool which features plush towels, cabanas and a deluxe hot tub. And as always, the hotel is ideally located, and the staff is very helpful. We'll be back soon! March 28, 2012
Rated 5 out of 5 by Great Customer Service!!! I had a great stay at the Sheraton. I can say that the customer service here is beyond amazing. From check in to check out, my every need was met. Most of all the valet guys were excellent. No matter what the request was, they found a way to accommodate my needs. Not sure what you guys are putting in the water down there but keep it up! November 3, 2014
Rated 5 out of 5 by great service, great room, grat outdoor area from the moment we arrived we were treated great by every person we encountered: from the valets, the front desk staff, the waitress at Zest, the bartenders at 27 Palms , the pool staff ,the clerk at the store and the limo driver. Behind the scenes folks i assume are good, as the a/c worked fine, the room was clean and tidied nicely, the food was good, the pool and hottubs were clean and comfortable. We spent time at the pool after our check-out and it was glorious. But we were extra surprised when our flight and departure were delayed, they went out of their way to make us welcome by offereing us vouchers for a poolside drink. I would definitely recommend this hotel. January 17, 2013
Rated 5 out of 5 by Pet and Family Friendly & Awesome Staff!!! Everything was amazing!!! But mostly with Dercy Rojas guest services supervisor she is top notch and goes out of her way to ensure great service and very understanding along with the rest of all the staff members that attended us. Dercy thoughtfulness placed a big smile on our faces. You guys have it all a wonderful,friendly,and helpful staff,great food,beautiful clean and comfortable resort, and awesome service. We had a small issue with the air conditioner and bathroom plumbing in less than 3 min Bernard and Anibal were there and resolved the problem. Just amazing! We have always gone there and will continue to go. We will see you guys real soon and once again THANK YOU for everything. July 1, 2014
Rated 4 out of 5 by Extra Charges This is an old hotel, upgraded. The room was very clean. The beds were very comfortable. Bathroom very small. Ice machines were far away. No free wifi, not even in the lobby area. $10 per day for parking. $20 per day for a rollaway. The pool area is very nice. Bar expensive, as expected. The best thing was walking over to the Sizzler for breakfast. All you can eat buffet for $4.99. Lots of wonderful choices. February 23, 2012
Rated 1 out of 5 by Property not well maintain and no preferred treatment for SPG guests The staff is very friendly. The building is not well maintained. My A/C was so loud, kept me up all night. One out of two very old and slow elevators not working during my stay. No late check out for SPG members. As a matter of fact, they knock on your door and harass you out. Parking fills up fast at night and then they're out of spaces. No refrigerator as advertised. therefore ANTS in my pizza . Couldn't keep any food in room because of ants. It did look kid friendly though as far as the pool. Very expensive stay for average motel quality considering resort fee on top of price. March 28, 2013
Rated 2 out of 5 by Great features, not enough parking, loud children, slow elevators and weak internet access in rooms. Not worth the resort fee. Cannot recommend unless you have to stay there. I understand that there are minor competitions but hotel security could have kept the noise down for other hotels. Your elevators were extremely slow and they are used by cleaning staff during the day so it becomes even slower at times of going out during the day. The internet access in some rooms is pathetic and the staff took about one hour of my check-in time to figure this out, even though I had told them that it was the Wi-Fi in the room. I was finally given a different room and the Wi-Fi there was also weak. If you come back late, you will have to park close to the opposite side of your building. It is very desolate and scary on that side at late times. December 22, 2013
Rated 1 out of 5 by Never again I've stayed in a lot of Starwood hotels, and this one is sub par. The shower switches from extreme hot to cold, there was a stain on the sofa, and the exterior looks like a run down motel. It was depressing coming back to this hotel after a wonderful day in the parks. April 15, 2012
Rated 4 out of 5 by Close to many attractions Easily accessible to Walt Disney World, Seaworld, Universal Studios & close to Downtown Disney. Clean hotel, nice pool area with full outside bar. November 23, 2014
Rated 4 out of 5 by very nice I have not stay here for over a year and was here before reno but they did a great job on the reno. The staff here are great very friendly and helpful and to my delight decent breakfast. Looking forward to going back. November 18, 2013
Rated 2 out of 5 by SPEND MORE MONEY THERE WAS THIS UNDERLYING FEELING OF NOT FEELING SECURE. THE WALK TO THE ROOMS ( OUTSIDE CORRIDORS ) WERE DIRTY AND IN NEED OF A PAINT JOB. THE ELEVATORS WERE UNKEPT.THE ROOM WAS GENERALLY CLEAN, BUT A DEEP CLEANING NEEDED TO BE DONE, WALLS WIPED DOWN, CEILING BATHROOM YELLOW STAIN MARKS, WHEN YOU FIRST WALK INTO THE ROOM IT HAS AN STUFFY SMELLING ODOR THE RUGS AND DESK AREA NEED SOME EXTRA DETAIL.THE SHOWER BODY LOOKED LIKE A REPAIR FROM A LOCAL HANDYMAN. SOME OF THE STAFF YOU HIRE WERE NOT FAMILAR WITH HOW TO ACCOMODATE AMERICANS. OVERALL, WE WOULD NOT COME BACK TO THIS HOTEL, AND NOT RECCOMEND IT. AS FAR AS THE STARWOOD STANDARD YOU FAIL MISERABLY. PS YOU OBVIOUSLY SPENT MOST OF THAT 25 MILLION ON THAT UNINPRESSIVE LOBBY July 4, 2013
Rated 5 out of 5 by Great time My wife, grandson was there for him to visit the amusements parks. We stated at the resort but we were having so much fun we decided to stay two more days. We booked a two night stay and we had a great time. The only different between here and the resort was the size of the place. Everything else was just the same. November 20, 2014
Rated 1 out of 5 by Not by a longshot... This hotel is not ready for prime time. There is still a good deal of construction and the parking lot is torn up. We had to drag our bags over broken asphalt and mud to get to our room. The first room was a motel room with an outside door to the unsecured parking lot. I was then changed to a somewhat better room with a pool view. The one small dirty elevator servicing the building was slow, hot, and incredibly small for a so called resort. All your amenities end by 11pm.. Room service, pool use, and even the little convenience type store by the front desk was closed. The desk clerk was quite rude when I asked her to open it so I could buy some milk. Gentlemen, while the public areas have undergone some upgrading you are by no means a resort or even a four star hotel. At best you are a three star and that is being generous. The halls were dirty with litter on the floor, left for several days. The room was now vacuumed during our entire three day stay. While it may be better in the future, Sheraton should be ashamed to have its name on this hotel in its present state. To think you charged a resort fee and a parking fee on top of that for what you provided was a travesty. I will say the parking fee was waived after I complained about the condition of the parking lot. The one particular clerk I dealt with that night was very helpful and understanding. By the way, your location is no where near Downtown Disney or any of the parks so you should be careful how you play that on your ads. You are near "Disney Property" meaning the property line and a Disney sign but not really in convenient walking distance. You can and should do better. July 15, 2012
Rated 4 out of 5 by Friendly staff I had to tell the front desk that I was an SPG card holder...no one asked. Smaller meetings rooms too noisy...they are between the restaurant and the kitchen. November 20, 2014
Rated 4 out of 5 by Great Service The service is exactly what I expect from a Sheraton property. The staff is very friendly and extremely helpful. At check in Kenzo is the type of front desk staff that keeps me coming back the SPG hotels. The bell service was at my hotel room waiting for me with my family’s baggage. The pools are very nice and clean. The rooms are very spacious with a very comfortable bed also very clean. Only downside to this resort is its location if you are looking for a hotel that is walking distance to downtown Disney this not the one for you however if you are like me and prefer to drive instead of riding the buses you will not be disappointed. October 25, 2014
Rated 2 out of 5 by Food Service Speed Glacial On the first day of the meeting I attended, I decided to stay inside for lunch to save time. It took about 10 minutes for someone to take our order and almost another 40 to be served. That evening I waited for drink service and after about 20 minutes went to the bar to get the drink. The next morning I waited about 5 minutes to be seated for breakfast; on days after I just seated myself. Coffee and orange juice were served quickly only once. Something is wrong in your food service operation, and you need to fix it. February 20, 2012
Rated 5 out of 5 by Great stay! My husband and I stayed for 2-nights. The hotel was beautifully renovated, the room was very comfortable and we really enjoyed the Spa! The only thing that I would recommend is changing the seating for your cabana's. We bought one for a day and the chairs with the ottoman are ok, for a little while, but don't recline at all. We ended up having to pull in the regular lounge chairs from around the pool, which when you get a cabana you should have nice padded lounge chairs that recline and you can nap in! July 18, 2013
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