Rated 4 out of 5 by Ted1911 Guests Services
Had a great stay at the Sheraton West Des Moines. John the Bellman drove us to our dinner reservations, he was kind, professional, and most of all pleasant, and a lot of fun. I wish more Bellman at more hotels were like John. Zach at the Front Desk, was a pleasure to deal with also. It was a great stay, will stay with you folks again when in town. The only thing I would maybe change is that breakfast be included with all rooms. Several other hotels of your caliber in the DSM area offer full hot breakfasts included in the room price for all rooms. All in all though a fantastic stay!
September 8, 2014
Rated 1 out of 5 by crazyboy Worn out hotel
This is one of those worn out hotels, that not only hasn't been remodeled lately, it likely is exactly the same as it was when it opened in 1980 or whenever it opened. This property is worn out and needs help. I would not stay here again. Too many other choices of nicer hotels.
November 17, 2011
Rated 5 out of 5 by Debbikay62 Ver nice hotl
The hotel, rooms and staff are great. My only complaint was the pool. Although indoors the pool was not heated and was very cold so was not really useable.
September 15, 2014
Rated 5 out of 5 by Mo5144 Comfortable Accomodations
The room was set up in such a way that made getting ready for the day easy and efficient. The bed was very comfortable.
I loved the bathtub (deep and long). I love to soak to relax.
September 5, 2014
Rated 2 out of 5 by Mike458 AC/Check in
The AC didn't work and they are understaffed at the front desk
September 6, 2014
Rated 2 out of 5 by jess5 Check out nightmare.
Hotel was not anything special, price compared to other places that we have stayed was too high plus no complimentary breakfast. Check out was a nightmare took nearly an hour.
September 2, 2014
Rated 4 out of 5 by Rob2865 This hotel shows promise
Overall, the hotel and amenities were appropriate for business travel. Convenient to West Des Moines businesses, easy to get to, close to large number of restaurants. Food in the hotel is good, and reasonably priced. Bar has a good selection of alcohol, but is limited to bottled beer only. The bar seating area is crowded without good sight lines. For a business class hotel, I would expect WIFI to be provided free, but it is not, and it is certainly more expensive than I have come to expect. Breakfast buffet was good, with a decent selection and made-to order items.
August 14, 2014
Rated 2 out of 5 by JAL9 Would only stay becuse it's a Starwood property .
First off let me say I am happy there is a Starwood propery in Des Moines . That being said , This property needs much improvement . Let's start with the Room : small ,out dated furniture,and I really don't think it was a "Sweet Sleeper Bed . Have been to so may Starwood properties with SSBeds 's but they never felf like this bed .Reminded me of a no tell motel bed . Not 'sweet' ! it was hard . . You could actually feel the springs . Not a good nights rest .
Full hotel with noisey kids . Sound proofing not good . The sound echo's through the Atrium to the rooms ! The breakfast buffet was very average . Needs more class in it's presentation . The Elevators are a joke . Only 2 elevators and one was out of service much of the time . You can litteraly say
this hotel really has it's ups and downs .Mostly downs ! On a positive note the staff was friendly at check-in, although they left out our breakfast coupons and I had to go ask for them . The culb lounge was quite nice . the whole hotel needs much work and a real upgrade .Not worth the money because the nights sleep was not good .
June 30, 2014
Rated 3 out of 5 by Bummed Bummed
This hotel wasn't up to the normal Sheraton standards. The staff wasn't overly friendly or helpful. We had 2 rooms that were connecting and they did not change our sheets for 3 full nights. I called and asked if they would please change the sheets in both rooms. I was told yes absolutely. Our sheets were never changed. When I called again about this of course they were sorry , but no attempt to change them!!
I will say the chef at the breakfast buffet was super friendly and the food he made was good.
July 25, 2012
Rated 3 out of 5 by jazz1023 Promotions
I had booked our hotel stay on-line a couple of weeks in advance. We had found a "Special" that offered a room with a king sized bed, sofa sleeper and a Coke/Amazon promotion. Our credit card was charged in advance for our reservation. When we arrived to check in we were given a small bag with 2 cans of Coke and a small Coke Cola bear - we were told the $25.00 Amazon Gift card would be sent to my email account, which the front desk verified was correct. It has been 3 days so far and no email with the gift card has arrived. They do have my correct email address as I received my confirmation letter and a survey request.
The room was nice. clean, and the bed comfortable. The staff at the front desk were not able to give us detailed directions to a near-by venue, which I found odd since this venue had a link directly on their web site for ONLY this hotel being close by.
December 13, 2011
Rated 5 out of 5 by Jeffjewell Great place
My wife and I were the parents of the groom and hosted the reception at the Sheraton. This place was awesome. Everything rated an excellent from us. I would recommend this to our friends. Thank you for all the great times.
May 12, 2014
Rated 5 out of 5 by Mo5144 Comfortable, Clean & Close to Everything
I've stayed at this hotel for 3 years in a row. Every year I have seen improvements and upgrades in the room as far as furnishings & bathroom features. The staff is courteous.
It is a beautiful hotel, and it is close to shopping and restaurants.
The Conservation Districts of Iowa Conference has been held here for several years. It is a great place to hold our annual conference.
September 6, 2013
Rated 4 out of 5 by tcnevis Nice overall. Club lounge OK.
Everything was fine but when ordering a Zinfandel in the club lounge I was given a White Zinfandel. Not the same thing but she said she had already poured it, so... not the best service in the Club Lounge.
August 19, 2014
Rated 3 out of 5 by scootie Easily could have been better
A lovely, business-geared hotel, with great amenties IF you're allowed to use them. I never understood any hotel who didn't let groups use their lobby/table areas for congregating, particularly when you have MANY teams staying in your hotel. Water had a very strong sulfur smell. Housekeeping was excellent, though the carpet throughout needs serious cleaning or replacement.
July 31, 2012
Rated 3 out of 5 by Nancy99 Clean room but lacking on services.
Easy check in, friendly staff. I have attended many conferences at many similar types of motels, but this is the only one that charges guest to use internet in their room. Even Super 8's don't charge. I would not recommend this motel if that is an important issue for your stay, as most motels include that service free. The room was very clean and quiet.
May 20, 2012
Rated 2 out of 5 by ICMom1 Hotel fall short but could be excellent with minor changes
Hotel has good location and facilities but needs attention to detail and appearance. Basic things would be easy to fix: emptying trash containers, more than 1 bartender/wait person on busy weekend nights, providing free coffee in the lobby instead of charging$2.00 for coffee service. Friendly staff but seemed stretched.
May 16, 2012
Rated 5 out of 5 by peguti Excellent place to stay
My group was very pleased on this hotel
August 19, 2014
Rated 1 out of 5 by PatDR This hotel is the worst ever
We stayed at this hotel for one week. The room was extremely dark and uncomfortable. For two consecutive days the room was not even cleaned! Do not stay at this hotel.
August 17, 2014
Rated 5 out of 5 by Nick Just a great stay!
From the hotel shuttle driver offering advice on places to eat and personally drawing me a map, to the overwhelmingly courteous staff at the front desk and in the bar, to the great conversation I had with the staff in the Lounge on the top floor, I was very happy during my stay here.
October 17, 2013
Rated 5 out of 5 by Jerry680 A pleasure to stay
We were in town for a hockey tournament and from the time we entered the hotel till the time we left we were treated terrific. The staff was so friendly and helpful especially Kanika at the front desk. Cant wait for next year to stay again.
December 16, 2013
Rated 5 out of 5 by ChinaTourist14 Helpful front desk attendants
Checked in late Sunday, room wasn't what
had been described when I made reservation. The personnel at the front desk promptly found us a better room, met us at the new room with a set of keys. I appreciated the willingness to satisfy, and do so promptly. Then same gentleman gave me a great recommendation for a local restaurant. Well done on all counts!
August 11, 2014
Rated 2 out of 5 by JA35 Not Impressed
The overall appearance of the hotel was very nice and the staff dressed professionally (although they were not overly friendly) - but from the moment after we checked in until we left I was not impressed at all. I did not even think to ask when booking the room if there would be a fridge or microwave in the hotel room itself because I have stayed at other hotels for a lot cheaper price that did supply these. Also, everything on the continental breakfast was cold - the eggs and bacon were cooler than room temp; but the omelet station I would definitely recommend. I felt that the food was definitely overpriced for the quality received. When a server asked what we wanted to drink the guest I was eating with requested coffee but never received the coffee. I was also disappointed with the pool area - it was a very small area and there was no hot tub or sauna; and you had to walk through the fitness area to get to the pool. So, pretty much needless to say, the only thing I enjoyed about the stay were the omelets. Next time I travel to Des Moines I will definitely stay somewhere else.
August 2, 2012
Rated 4 out of 5 by FaeryGramma Fell Short of Past Visits
Had to dicker with desk to obtain gold level upgrade. I'M Lifetime gold with long history of staying at this hotel. Ended up paying an addl $30 nite, another $150, to have upgraded room and Club amenities. Used to get this upgrade for no extra charge. The Club is open for brief periods only AM and early evening for nightly "hors d oueveres," Frid nite was cheese and crackers and some grapes. Didn't use other nites. Breakfast on par with most "free breakfast " at cheaper hotels. Lovely Club room, attendants excellent. 2 room "suite" is actually a small living room area, pull out couch, with door to large king size bed area BUT the bathroom is in bedroom which means a lot of door shutting, turning on lights etc. disturbing the king bed occupants. I would not pay for this "upgrade" again. Great locale, free parking/ airport shuttle, terrific driver took a bit of the sting out of what I paid in money and points. Used to be that gold level really meant something. Not any more.
August 12, 2014
Rated 5 out of 5 by Robbo Always what you expect
Never disappointed at this property - special thanks to Mo in the Club Lounge ... Hotel was sold-out so suite upgrade was not available but still a fine stay ...
January 31, 2013
Rated 3 out of 5 by CHP7523 Check-in
Wife & I arrived early afternoon & checked in for both our room & room for daughter who was arriving later. Rooms 703 & 706. When daughter arrived at 2 am, she was told there were no rooms available. Your staff wanted to send her 30 mins away to another property. After lengthy delay, they finally got their room. Not handled well!
August 11, 2014
Rated 5 out of 5 by RandR2 Great Hotel
We had an excellent stay at the Sheraton Inn in West Des Moines. The staff was very friendly and helpful. I would recommend this hotel to everyone.
October 29, 2013
Rated 5 out of 5 by CORS Great as always
The staff at this hotel is always wonderful. The room was clean and well kept. I always make this my hotel of choice when traveling to Des Moines.
September 10, 2013
Rated 3 out of 5 by Disgusted For a Sheraton...needs a lot of improvment
Rude front desk, evrything else could be perfect, but when treated rudley by anyone...ruins stay even in a gold plated bed.
February 27, 2012
Rated 5 out of 5 by bochi Fantastic
I could have not asked for a better hotel or staff. My daughter got married on the 11th of May and thru our entire stay you all ROCKED!!!
May 13, 2013
Rated 3 out of 5 by CRJCRJ This hotel was atypical of other Sheraton Hotels
Facilities did not meet our expectations. Room needed to be updated. Carpet was loose and coming off the floor. Bathroom was dated, tub was old and needed to be replaced.
Coffee in room was great - Starbucks. AC outlets were plentiful. Bed was comfy. Buffet breakfast had a great variety and food was good.
August 11, 2014