Rated 3 out of 5 by HabsRule Look around
good for proximity but hotel seems out of date in terms of features. I've stayed at many sheratons and starwood properties and would not likely be back. I statyed at this property back in the mid 2000's and it seemed the same this time. Our rooms had a musty smell, air conditioning didn't work well and the decor seemed old.
August 11, 2014
Rated 5 out of 5 by Zaydia10 Environmental Specialist
We truly enjoy the stay at your hotel. The rooms were very clean and the beds were comfortable. The staff were extremely helpful and friendly. Walking distance to Disneyland, however it would have helped to have a Hotel Suttle to bring you back from the park after a long day event, and the shuttle we paid stopped running after 12:00. But, we will return and I will recommend it to family & friends. Thanks for your great service!
July 24, 2014
Rated 5 out of 5 by BigShoesToFill3500 AWESOME!!!
What a great hotel!!! Stayed overnight for a meeting. Bed was very comfortable! Everyone was very friendly. Kudos to Diane!!! Not sure if it is spelled with 1 "n" or 2 "nn's"??? At any rate, quite possibly one of the nicest people I have ever met! Always smiling and cheerful. She deserves a raise! Better yet, a promotion and some cupcakes! Thank you for making my visit a delightful experience:) Until next time...
July 23, 2014
Rated 5 out of 5 by Susan007 Wonderful stay!
The room was clean and comfortable and the bedding and towels were bright white (that's really important to me!). The grounds are pretty and the pool was nice. The location was convenient (within walking distance of Disneyland and with several places nearby to grab a quick snack.) Friendly and helpful staff at the front desk too! We had a wonderful stay!
August 6, 2014
Rated 5 out of 5 by Bunbun A great place to stay while visiting Disneyland
We spent four nights at Thanksgiving while we visited Disneyland. It was perfect, we could either use Resort Transit or walk to Disneyland. We could see the Parks and Fireworks from our balcony. Our room was usually made up very early and was kept spotless. Both restaurants were substantially above average and the staff was always pleasant. Not only would we return, but we are very likely to return. Basically a perfect place to stay for your Disneyland trip.
November 30, 2011
Rated 5 out of 5 by Navysteve71 Great hotel for Disney visit
We stayed here for a 3 day Disney trip. The hotel is about 3 blocks from the park entrance, but we opted for the shuttle service (adults $10/3 days, kids $2). We ate breakfast sandwiches in the lobby's sandwich shop each day, which also doubles as a small convenience store. We stocked up on small snacks and sandwiches to bring into Disney. The heated pool (and jacuzzi) offered a relaxing break after a long day of amusement park fun. Poolside bar serves appetizers and beer/wine/soda and has a TV. My IPAD was also able to pick up free WiFi service from the lobby while poolside. Hotel staff was friendly and courteous at every opportunity. Will definitely stay at this hotel again!
August 1, 2012
Rated 4 out of 5 by VisitorAug2014 Recent stay
Room was clean and bed very comfortable. Facility was well kept.
No free parking or Internet. Had breakfast at Molly and the food isn't good. Found that my credit was charge for some unknown reason. Can't get thru their phone system last 24hr to clarify.
August 5, 2014
Rated 5 out of 5 by Catmarquez This option satisfied all our needs!
There are MANY options when it comes to staying close to Disneyland! Period. It can get overwhelming. This hotel met all our needs. First, it is is close to disneyland. You can walk to disneyland. We opted to use the $5.00 a day bus. Second, it is surrounded by everything you need! An ABC store, a 7-11, i-hop, mortons, jack in the box, ruth chris, a great taco shop called mi casa or mi casita, a liquor store. All within walking distance 1/2 block to block n 1/2 away. Also bout a 10 min walk away is the anaheim garden walk plaza - more restaurants and a deluxe movie theatre. look it up. Target is a little further.
The rooms at Sheraton are nice, beds were nice. Our room had a balcony, big plus. If you are high up, ask for room w/ balcony facing disneyland, you should be able to see the fireworks. If you are on the first floor ask for room facing the pool, otherwise your balcony walks out to parking lot - not so nice but bearable.
Staff was excellent! I needed 7 rooms w/ 1 being a handicap accessible room w/ a connecting room. both needed 2 beds. But some of my rooms had 2 check in dates (so check in on dec 30, then check out on Dec 31 and then check back in on dec 31). That was how i had to book b/c of point issues. it was VERY complicated. AND they were sold out 2 or 3 of the nights we were there. Front desk did amazing to get my room needs met a little beyond my expectations. Alma, Dillon and Veronica were all experts at front desk reception, customer service and meeting guest needs. Kudos! BUT NOTE: because this was a special family event and room reservations were so complicated, i had called in house reservations to discuss. The gal that helped me was NOT helpful in anyway. She came off as rude and unaccommadating. That was scary and discouraging because i wanted to make everyone in my party of 20 happy! Also, my reservations had been made and i couldn't change them at that point. That is why i gave this Sheraton a 2 star for spg recognition b/c the gal in in-house reservations just killed any hope of my spg status paying off on this special occasion. If you have to deal w/ in house reserve don't let that discourage you, the guys and gals at front desk should be able to work their magic, with a smile.
Maids were very nice and worked soooo hard. Please tip them! They have a guest services desk which is right across from the check in desk, right as you walk in the lobby. The guys at this desk also gave great customer service. Besides taking up or storing your bags, they can accept delivery of packages. They even stored an expensive cake and tamales for us in a fridge and freezer. so nice! I don't think you will be disappointed if you stay here.
First night, we had to stay at Courtyard a little further down the road. CY was a little further from Disney, didn't have the pool or restaurant options that Sheraton does, but was nice too.
Please note there is another Sheraton right down the block from this Sheraton. This Sheraton is the Sheraton Anaheim Resort. i think the other is sheraton garden grove. Overall a great stay! Hope this helps you.
January 4, 2014
Rated 4 out of 5 by kat0814 Great Services
Hillary Burden, manager of guest communication was great helping with reservation needs. Great services in general all around resort.
August 5, 2014
Rated 3 out of 5 by MKAnderson Average hotel
The hotel is much further from Disneyland Resort than I thought. It's a long walk in the heat or late at night with small children.
August 4, 2014
Rated 4 out of 5 by glover1107 Stay here when you visit Disneyland!
Our family visits Disneyland regularly, at least once a year. We always book our rooms at the Sheraton Park Hotel. Rooms are large and the beds exceptionally comfortable. The staff has been very accommodating and willing to assist with special requests. If possible, book on the club level to have access to daily breakfast and afternoon hors d'oeuvres plus a fantastic view of Disneyland Park from your room.
December 7, 2011
Rated 5 out of 5 by Jepostle Courteous Staff
The staff at the hotel was very courteous. Also had a smile even as I observed them speaking with other guests or helping them out. We had a minor room issue and the building engineer was there in minutes fixed the problem quickly and was very courteous and profession.
July 15, 2014
Rated 4 out of 5 by Bill1868 This hotel has consistent service.
I've stayed at this hotel several times in the past and have had a positive experience. Staff was responsive, amenities were good, rooms were comfortable, location was ideal to Disneyland, and hotel was maintained well.
August 3, 2014
Rated 4 out of 5 by prekichi Fireworks
I enjoyed the Disney Land fireworks a lot. Nothing cut my view. The room is perfect.
August 3, 2014
Rated 5 out of 5 by ubtraveler1 Wonderful Club Lounge and Staff!
Friendly and courteous front desk staff and club lounge staff. I stay here quite often for business and always have a terrific experience!
November 23, 2011
Rated 3 out of 5 by Beebe17 Convenient location
Hotel is conveniently located very near Disney Parks. The lack of a buffet restaurant for breakfast, specially when traveling with children, makes morning meals kind of a hassle, since the only restaurant available for breakfast on the premises has amazingly poor service.
Room was satisfactory, in agreement with price paid. Great service at the bar for quick meals in the evenings.
July 30, 2014
Rated 2 out of 5 by jen357 did not meet expectation
Really not up to normal Sheraton standards. The hotel was very noisy; a mix of families for Disney and large conference/business meeting groups; on one day housekeeping did not complete the room - bed left partially made; experienced the same evasiveness I had seen noted on other online review about the shuttle to the Disney parks; eating in Molly's for breakfast glasses were dirty with clearly visible food residue on them and was refused a clean replacement - was told glasses for juice were all dirty and only option was a Styrofoam cup. Door entry system using room card did not work at night.
July 20, 2014
Rated 2 out of 5 by mauija less than optimal
We were quite dismayed to be awakened early in rm 128 by vigorous pounding, drilling & hammering. We didn't ck in til 11:30pm & expected a quiet rest. We were not informed of any construction nearby. Also, the mattress nearest the door was all springs & no support. It needs to be discarded. As along time Sheraton member & airline employee, I was quite sad at all of this.
July 28, 2014
Rated 2 out of 5 by noserider Service needs improvement
The location and facility is a really good value however the service is disappointing.
My room was not serviced the first night. I called to have it serviced as I was heading out again for the evening and when I returned nothing was done to the room at all.
I was charged for in room internet when it was supposed to be complimentary and when I called to have it reversed I had to jump through a lot of hoops to get it done. And I am still not sure if it has been done. I will have to wait for my credit card statement.
The front dest attendant was probably a new hire, she has a long ways to go in terms of being amicable with guests and assisting them with their needs.
March 31, 2014
Rated 5 out of 5 by Karen27 Outstanding Service
We went to Disneyland for this visit and the great service started right at the front door, the front desk was very friendly, and even though they didnt have a suite for the upgrade, (I am Platinum with Sheraton) the front desk staff had explained very nicely that they only have a few and they book very quickly, they gave me a wonderful room which was not ready but did take our bags so we could go and enjoy the park. When we retruned to the hotel the Bell man brought our bags so fast we could not believe it, he was so nice to explain about different things and plances to see while we were there for Disneyland, and the great service just kept on going...we went to the lounge for happy hour on the club floor and what a wonderful bartender she was...and a great assortment of food and drinks...the next morning we went to breakfast and again what friendly staff members and a great assortment for a continental breakfast. We were so impressed with our stay that we will make this our hotel choice for visits to come.
January 22, 2012
Rated 4 out of 5 by Lupita Be honest
Gave it 4 stars because: 1) first night our corner room had outside light coming in the side of the curtains, then the morning sun. 2) SPG members should get free internet! 3) I wasn't informed that self park cost $18/night. 4) when I asked to switch rooms, the front desk woman lied to me and said they were completely booked. Only first floor room available. Turns out when I came back 1/2hr later & spoke with Adolfo, he offered me two rooms to chose from on SPG floor.
Great location, clean! Nice workout facility!
July 20, 2014
Rated 3 out of 5 by EdTheRed Average hotel
Excellent location with bus transport to the park, although this was public transport and not hotel. We stayed in the club floor and although the lounge was very small it was functional.
The cleaning staff weren't very good often forgetting towels and toiletries. We returned at 3pm from the park one day and the room was not done. Not good when you have children and want to rest before going back to the park.
A lot that could be improved but worthy of its average rating. Would recommend to stay purely on location.
July 18, 2014
Rated 4 out of 5 by TheFamilyGuy Disneyland's best Neighbor
Our rooms were facing Disneyland which made it hard to miss being in our room for the nightly fireworks.
Molly's Kitchen staff was wonderful and the food tasted great.
Finally a hotel with a 10' deep end pool for the older kids.
Overall, it would be hard choose another place to stay in Anaheim.
Only reason not 5 stars was Bell-service and one rooms shower broke during a shower. The shower was fixed very quickly.
December 9, 2011
Rated 2 out of 5 by DSpence Needs Improvement
The hotel staff was not friendly or helpful; they barely spoke to you even when spoken to. The lock on my door broke twice, my calls to the operator were passed around several times to different Dept and sometimes to the incorrect Dept, one of the phones in the room did not work and there was no placement of the hotel food service menu or information regarding the hotel, very disappointing.
July 21, 2014
Rated 5 out of 5 by abenanc Always feel welcom
I always choose this hotel for my get aways, this time I was there not for pleaure, for an illness in the family and the staff made sure I was taking care of.
July 24, 2014
Rated 3 out of 5 by Jen16 Close to Disneyland
Great location only 2 blocks from the Disney complexes.
Pool was nice and refreshing and good facilities - restaurants, cafe, snack shop.
Bed was comfortable and curtains were blackouts so enjoyed a rare sleep in.
A few concerns as the wardrobe door would not open and there were power points that did not work, lamps that were out and housekeeping was hit and miss. Always clean, but would leave things laying around....parts of the coffee machine etc.
Was disappointed that after 4 weeks travelling through the US and 6 hotels, that I had to pay for wifi. Increased my hill by $60 for 3 days.
Otherwise would recommend and stay again purely for location.
April 21, 2014
Rated 5 out of 5 by Nena Great hotel
We have stayed at this hotel at least 8 times. We love the atmosphere, the frienliness of the staff. Everything is always so clean and the price is always right. We have recommended this hotel to many family and friends. They all agree with us!
June 6, 2013
Rated 4 out of 5 by TooMuchGoodStuff Good hotel next to Disneyland...but
Overall, a nice hotel. As a lifetime Gold SPG member, because I am a Starwood Vacation Owner, it was a battle to get a north facing room to view the fireworks. We stayed the entire week of Thanksgiving, and to this day, I have yet to receive my measly 250 Starwood Points as a Gold Member. I've sent many emails through the SPG program, but they are non-responsive. I recommend the hotel, but Gold SPG members are treated just like any other traveler coming off the streets. Unacceptable!!!
April 15, 2014
Rated 4 out of 5 by Guest2241364617 Nice pool and gym
The hotel and amenities were enjoyable. However, we got an "unexpected wake up call" the morning after check in. We were awoken by loud banging and vibrations that persisted for a few hours before they finally stopped. It sounded like someone was drilling through the wall or removing tile with a rotary hammer directly next door or above us. The hotel should've warned us of such construction or at least waited until closer to the middle of the day...not everyone wakes up by 8 am when they're on vacation. Other than that hiccup, we enjoyed our stay. The hotel had a nice pool area and a very impressive gym.
July 2, 2014
Rated 2 out of 5 by sheela hotel needs improvement
checked in and called front desk, the closet mirror and sink is dirty. said they would send some one...no one ever cleaned it, even though I called and told them 3 times and stayed for 5 days. hotel is very very old, rooms are old with some new carpet and wall paper. bathrooms are very old and extremely small. rooms is very small too. very close to disney
July 16, 2014