Rated 2 out of 5 by tatum19 Not very happy
I'm not really one to write reviews but I was not happy with this hotel experience. My room was not ready upon my requested check in time so I asked if I could park and go to the shopping center and I was told yes and that I wouldn't be charged. 1 hour later my room still wasn't ready so I wanted to go drive around as my son was tired of the shopping center and they charged me $5.00 to take my car out even though I said I had a room that I was waiting to check into. So I wasn't happy about the second $15.00 charge which should of only been $10. The bed was too hard for my taste so I tosses and turned all night, the conditioner in the bathroom was used and the bottle was dirty and the in room starbucks coffee that they left for me was expired. I took a picture and told the front desk on our way out and they said they would have it replaced and it never was. Quality control and customer service was lacking and I will not return here again. The best park was that my son enjoyed the jacuzzi other than that I didn't have any highlights.
January 17, 2016
Rated 4 out of 5 by PVKENL Better Thank Expected!!
Stay at this hotel for one night due to early meeting nearby. Front-Desk staff are very attentive and chek-in process was quick.SPG membership was recognized and got a coupon to get one entry free at their restaurant. The restaurant inside the hotel has excellent food choices and the quality of the food at that restaurant is very high quality which is exceeding my expectation. Room is clean and bed are comfortable EXCEPT room temperature control was a struggling to make it right. Overall, I will recommend this hotel for business & leisure traveling. Will go back to this hotel if I have business meeting there again.
January 3, 2016
Rated 5 out of 5 by pakuz Start with Rhonda and great things will happen!
Rhonda has planned 2 trips for my husband and I. I gave her airport arrival and departure info and she arranged everything else.
The same driver transported us from and to the airport both trips. Our latest return was Christmas Day and yes he came for us after opening presents with his wife and two young children. Unfortunately this trip to Scripps Hospital didn't go as planned so my Husband needed help. The driver got him in and out of the men's room, the car and even stayed with us at the airport until he could put him a wheelchair.
Rhonda reserved a rental car which we picked up and returned at the Sheraton La Jolla. Christmas Day we handed the keys to the front desk as Rhonda had arranged.
Our room was as needed: towards the front, next to the elevator and close to handicapped parking. We had the same room both times so although away from home, I felt at home.
What Rhonda and I didn't anticipate happened. After we checked in we were headed to the elevator and his legs gave out. He was stuck clinging to a post in the driveway. Armando came to the rescue. I am not sure what Armando's title is but to me he is the Head Angel.
My husband got out of the hospital and came back to hotel 12/23. We needed a wheelchair.
Christmas Eve Day, Paul at the front desk found us a wheelchair. The company wasn't able to deliver so Paul printed a map, outlined the route and off I went. Like with the car, I just had to leave it with them for safe return.
The patio outside of the lounge is a great place after spending the day at the hospital to sit, watch the sunset, collect one's thoughts and if you are lucky see Stacey, bartender/waitress. I met Stacey on the first day of our first visit as our waitress. It wasn't until seven days later I met her as Bartender Stacey - she remembered everything we had ordered. Now over a month later, we are back, I am sitting on the patio after a long day and she bubbles out of the bar, looks at me for a minute and says "Hi Patty. Want a Pinot Grigio?"
Everything about the Sheraton La Jolla as a hotel - grounds, rooms, restaurants, proximity to anything you need (wheelchairs 7.1 miles) is great.
THE STAFF IS AMAZING.
Thank you all.
December 26, 2015
Rated 5 out of 5 by Bnaturalgrl Great time in a great place!!!
Stayed here 3 days for a business trip. La Jolla has a great beach/tropical feel that the hotel reflects expertly. The look and feel of the hotel is spanish island with comfort. I saw the reviews that mentioned updating the hotel. The vibe and the decor is what I would expect if I stayed in a hotel in Puerto Rico or somewhere similar. The bathroom had an updated granite counter top and everything else was pretty standard. Nice complementary shower gel, shampoo etc. The interior room was nice there were nice paintings that felt tropical and I loved the wooden shutters that again brought that spanish island feel. The hotel is only a mile away from San Diego University so it's great if you have a family member that goes to the University. The amenities is where this hotel really shines. Great room service, I preferred some meals over others. I enjoyed the hotel restaurant Humphrey's, my skirt steak in chimichurri sauce, broccolini and potatoes were great! The key lime cheesecake for dessert was perfect too, The outdoor pool/pond area is so gorgeous that alone would be worth the price of admission. In the front of the hotel I had no problems getting a ride. I decided to give uber a try and I managed to get to all the places I needed with no problems. I even walked to the Whole Foods Market and few other stores that was located in the shopping center only 2 blocks from the hotel. I stayed at this hotel alone. I felt completely safe to be a woman traveling alone staying at this hotel. I had a great time and would definitely come back for vacation next time. One of the best amenities is the hotel staff. Thanks - Kris, Maggie & Russel!!!
September 19, 2015
Rated 4 out of 5 by touchdownjj needs modernization, especially the bathroom
The hotel is very typical of 70's feel, where the bathroom needs to be updated. The staff was friendly and helpful. the bed was comfortable, and large screen TV in the room, offers plenty of program to watch. The onsite restaurant, Humphrey was not good. The food was very average. The parking lot is well positioned around the rooms. The wifi was very slow.
September 8, 2015
Rated 4 out of 5 by jwj2014 Great Place for Business
This is my go to spot for business in San Diego. The hotel has a great staff, and they really take care of their Starwood members. Look for Jolene in the lounge. She's the best.
August 30, 2015
Rated 1 out of 5 by johnfm1969 noisy dog next door
This was supposed to have been a 2 night stay but the lady next door had a dog that barked and barked. The staff person was cordial but the hotel was full and they wouldn't refund our reservation we were stuck and basically wound up being out of our room until late because of the dog. Of course the first thing the next morning the dog was barking again.
We did cancel our 2nd night and went to a different hotel.
I am pet friendly but having traveled to La Jolla for vacation the last thing I wanted to hear was a barking dog next door.
August 18, 2015
Rated 4 out of 5 by Jay66 I'd Stay Here Again
I'm SPG Platinum 100 and just did two nights here after staying the previous 4 nights other SPG area hotels. Overall, it was a good stay. I would stay here again. Here's a few tidbits...
- Room was good but SPG Plat recognition was a little bit lacking (no upgrade what-so-ever). No big deal though, they were sold out.
- Club Lounge was very good. Good assortment of food and free beer (I think). Definitely above average.
- Pool area was kind of cool. Pretty big and well maintained.
- Facilities are a little strange, but unique. It's not your normal hotel. There are several separate buildings In campus-type setting. Strange at first but it worked.
- Location was good, right off highway. An easy drive to Downtown San Diego and a few minutes from La Jolla, which is a pretty neat town.
I'd stay here again.
July 14, 2015
Rated 2 out of 5 by Gran01 Didn't feel like an spg caliber stay
The pros: the staff was very friendly, fast and efficient. We were always greeted with a smile.
The cons: the room looked like it wasn't updated since the 90s. The mini fridge and air conditioning were loud, the lighting was dim, furniture felt very used. We woke up to cigarette smoke coming from the vents. Apparently the non smoking policy was not taken seriously nor enforced. At the very least, the ventilation ducts need updating. All this cost me an expensive 10,000 SPG points too.
I can't say I would recommend this hotel at all until there are improvements.
June 28, 2015
Rated 2 out of 5 by BizTraveler23 It's the little things folks
First let me say the hotel has beautiful grounds and despite being an older hotel, I was impressed on first sight. I expected small bath and larger living area in the room and that is what I got.
BUT based on the number of cars in the parking lot, I doubt if the hotel was 50% occupied during my stay. That being the case why would you put anyone in the rooms that have a streetlight right outside their window. I had a lovely view of the backside of the strip mall and post office. Then the TV did not have video but did have sound upon checkin, This was addressed by the time I got back from dinner. The internet was spotty during my stay, I had to run off my phone for consistent internet. Wednesday I needed to iron my shirt and the iron would not heat. A new iron was promptly brought. Then Thursday I was having to work late and during the previous 2 days had used the 2 Starbuck regular coffees on each day and come Thursday I find myself with 3 decafs in the room. Upon request of 2 coffee packs, 3 were brought.
The issues that I had were promptly and efficiently addressed but they should have never happened in the first place. Rooms along the back (409,411,413, etc) should be rooms of last resort. The 5am garbage trucks (yes 2 of them) Tuesday morning did not make for a pleasant alarm after a travel day on Monday. The one other thing is put a power outlet on the nightstand, that way we can charge our phones which are often our alarms overnight.
You obviously take pride in your property and you have a choice on where to place people, use your assets and the view to the courtyard to make a impactful first impression.
Would I stay here again, maybe. The proximity to UCSD and beaches is nice, the bed was comfortable but I would require an interior room.
June 26, 2015
Rated 5 out of 5 by Marilyn123 best family destination!
We had such a great time here. It wasn't crowded or noisy. Our starwood guest preferred services were amazing. Convenient parking for your car. Just 15-30 minutes away from almost everything in San Diego. We had a chance to visit the zoo and safari and also Legoland. Very little traffic in San Diego. They seem to do a great job keeping the freeways flowing. Gorgeous weather even in January. We needed a relaxing weekend in La Jolla. We would definitely book here again!
June 23, 2015
Rated 4 out of 5 by Rmcclain7 Last minute travel. Family illness.
I must say that the staff at this property are terrific. We had several stays here over three weeks and Kate and her staff made us feel as comfortable as possible, under the circumstances.
After several weeks fighting a serious illness my father passed away. When the staff heard about this they were very respectful. Judy, in the Club, gave me understanding hugs, which is MUCH appreciated, and the staff signed a thoughtful card and gave us a sincere gift. You have no idea how much we appreciate this act of kindness. We love this property for many more reasons than the terrific location.
Thank you very much for making this terrible situation as "homelike" as possible.
June 14, 2015
Rated 1 out of 5 by AlanBB Disappointing
We were excited to stay at this hotel but it was very disappointing. They initially gave us a room overlooking the parking lot and it was noisy and unappealing. Also, we asked for tea several times and they never delivered it. We got the worst service at this Sheraton than we have every gotten at a Sheraton hotel. We would never stay here again
June 2, 2015
Rated 4 out of 5 by bunny2 This hotel is affordable and convenient to shops and La Jolla Cove .
My husband and I had a wonderful trip ; it was our 13th wedding anniversary and from the time we got there until we left GREAT service. William the valet was so kind, nice, knowledgeable, helpful, made recommendations about where to eat; how long to get there and overall was one of the nicest people ever. You are incredibly lucky to have him ; as he is the first person you see when you arrive . Armando came up to our room to check on the TV remote and even brought a newspaper so we could check the tv lineup . Really nice ; great service . They brought an extra robe ( comfy ) and blanket ! The gym on site is clean, with nice TV, and good equipment ! And Starbucks in the room ; my favorite !
May 26, 2015
Rated 5 out of 5 by KB27carmel Great Hotel
Good Hotel - close to shopping center, easy to get to the beach
May 24, 2015
Rated 1 out of 5 by Joeking Found a spider in the room
I found a spider in the room next to my pillow. Not expecting this at all. Was staying at an older room as I didn't get upgraded as a platinum. I shorten my stay and switched to a different hotel instead.
April 26, 2015
Rated 4 out of 5 by Joeking Upgraded
Got upgraded to the newer room. It was nice!
April 24, 2015
Rated 3 out of 5 by Joeking Upgraded
Was upgraded to the newer room.
April 24, 2015
Rated 4 out of 5 by Joeking Nice upgraded room
Was upgraded to a newer room.
April 24, 2015
Rated 1 out of 5 by Joeking Over charged for parking
I was charged for parking ($15/day) while it should be free based on my corporate discount. I don't expect SPG to make this kind of mistake for one of their top tier member.
April 24, 2015
Rated 1 out of 5 by Joana999 Extremely unhelpful staff
3calls for pillows=no response.
April 16, 2015
Rated 1 out of 5 by MarkJx Horrible service, shabby rooms
In Dec my wife stayed here. They refused to acknowledge our platinum status (even though she showed it on the app) and placed her in a room overlooking the parking lot while rooms across the hall were noted as SPG. Clearly facing the grounds.Bathroom was outdated, old fixtures, pealing fixtures and wallpaper.
After dinner she called down asking about the differences and was told she was not platinum and refused to tell her. I called platinum ambassador service and they called them directly and placed a complaint. Have never heard once from management! Wow, never staying here again! Worse treatment ever!
January 20, 2015
Rated 4 out of 5 by TJnVegas Sheraton La Jolla
This is my "go to" hotel when in the San Diego area (although the W is nice too).
I like the location, several restaurants and stores (including Whole Foods) are walking distance. Very close to the freeway and gas station too.
A few really nice restaurants in La Jolla are less than 10 minute drive.
Staff is great and the grounds are lush, tropical and very relaxing.
January 7, 2015
Rated 5 out of 5 by CathyN Beautiful Gardens
As I walked into my room the plantation shutters were open. I looked out and thought I had somehow walked from the parking lot in San Diego, into Hawaii when gazing out. Beautifully landscaped with palms and flowers around a sparkling clear waterfall with a bridge to a Koi pond. The room was clean, bed comfy. The only complaint I would say I had was the noise level of the heater/ac. I set to 66 at night and it still woke me going on and off throughout the night.
December 23, 2014
Rated 5 out of 5 by NZPZ1122 Landscaping, Pool area and jacuzzi and staff was great - thank you Paul Wheatbread! Great place for rest and relaxation!
Fantastic hotel! Awesome staff service and great amenities. We had such a wonderful stay for our anniversary! Perfect for weekend getaway.
November 24, 2014
Rated 4 out of 5 by IntrepidTravelingWoman Nice and comfy
I stayed for 5 nights in one of the rooms in the two story buildings overlooking the pool/fountain area. I was able to open the windows and fall asleep to the sound of the waterfall. Very nice.
November 2, 2014
Rated 5 out of 5 by Stevarino SteveWasHere
Stayed in conjunction with a medical appointment at UCSD. Had a very nice stay, convenient for appointment. Nice walk to dinner at Roy's restaurant. Hotel was very comfortable with a nice discount at lunch!
October 31, 2014
Rated 2 out of 5 by SadGuest1 Not the best option in the area
So I am a frequent business traveler who has stayed at this property several times. As a business traveler this hotel does not work.
The issues begin with the check-in process which is consistently slow. The hotel is unable to realize Monday evenings are a busy period for check-ins.
The room service is disgusting. Several of my colleagues agree the food quality is poor. I have tried several items on the menu and never been happy.
The buildings have been renovated, but they still look like barracks from the 1960s. The A/C units in the room are definitely a tribute to the past. They are those wall mounted units that struggle to keep up and make lots of noise.
The gym is sad. All the equipment is old and the TVs don't seem to work.
Staff is often unable to recognize my platinum status (or that I am a regular here) and tends to forget about upgrading the room (or even acknowledging my room request type). The "exec" room is really not that great. However, the regular rooms are small and remind me of a Motel 6.
I recommend this room for the casual family traveler who is just looking for a clean room and a pool. I will not be returning to this property given other upscale properties for the same rate in the vicinity.
October 27, 2014
Rated 1 out of 5 by jk76 Horrible Experience
Reason for staying: business trip in La Jolla.
Problem: The card key to open the room and parking gate repeatedly did not work. Staff were friendly and responsive, however the continuing problems I had with the keys was unacceptable. Spent in total several minutes trying to resolve problem. Extremely disappointed in experience, would never come back and would not recommend.
October 19, 2014
Rated 5 out of 5 by Amoss129 THe hotel is well located and of high standard
We loved staying at the hotel. Big room, nice fitness room, good club lounge service and freidly staff. I am glad I chose this hotel.
October 17, 2014